Oracle CX Commerce

Oracle CX Commerce
Formerly Oracle Commerce Cloud

Score 8.1 out of 10
Oracle CX Commerce

Overview

What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.
Read more

Recent Reviews

Oracle CX Commerce

8 out of 10
December 07, 2020
Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This …
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Popular Features

View all 20 features
  • Product management (19)
    9.2
    92%
  • Website integration (19)
    9.2
    92%
  • Product catalog & listings (19)
    9.1
    91%
  • Product variations (19)
    8.9
    89%

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Pricing

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What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Squarespace?

Squarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.

What is GoDaddy?

GoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

9Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.7Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

9Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

9.3Avg 7.8
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Product Details

What is Oracle CX Commerce?

Oracle CX Commerce (formerly Oracle Commerce Cloud) is presented as a unified commerce solution for B2B and direct-to-consumer ecommerce. It allows users to leverage real-time customer actions combined with customer lifetime data to deliver buyer-specific experiences anywhere they expect, at scale. Integration into financial, inventory, and supply chain data are present to simplify the management of complex omnichannel selling, and enable configurable and bundled goods and services to be sold on self-service channels, and creates a path to new business models with the goal of delivering more consistent customer relationships and greater revenue predictability.

The vendor states with Oracle, companies are meeting the unique demands of their businesses and boosting online sales with native search capabilities, intuitive experience management tools built for the business user, and AI-driven personalization. Oracle CX Commerce is built with an API-first approach, to give commerce practitioners the necessary agility to adapt as business and customer needs change, and the ability to continuously differentiate the experiences that keep customers engaged.

Oracle offers a suite of integrated customer experience (CX) applications to enhance an organization’s self-service capabilities including CX Commerce, CPQ, Subscription Management, and CX Content, as well as CX Sales, CX Marketing, and CX Service solutions to make every customer moment matter.

Oracle CX Commerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Oracle CX Commerce Integrations

Oracle CX Commerce Competitors

Oracle CX Commerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web

Frequently Asked Questions

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Salesforce Commerce Cloud and SAP Commerce Cloud are common alternatives for Oracle CX Commerce.

Reviewers rate Shipping highest, with a score of 9.8.

The most common users of Oracle CX Commerce are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (60)

Attribute Ratings

Reviews

(1-19 of 19)
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Score 9 out of 10
Vetted Review
Verified User
Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.
Score 10 out of 10
Vetted Review
Verified User
Oracle CX Commerce (formerly Oracle Commerce Cloud) is being used across my organization's sales department. It allows us to track our client's orders, have invoices stored in one space, and [have] account information always readily available. Oracle CX Commerce allows us to work in a much more efficient manner when dealing with clients and monitoring transactions.
Score 10 out of 10
Vetted Review
Verified User
Simplistic product - Oracle CX Commerce helps even the non technical business users as it is all front end in terms of setting up the workflows for carrying out transactions for B2B purchases and retail customers. It makes the job easier in terms of tracking orders, looking up invoice details, tax information, rebate details, account plans, account payable, and account receivable. It is used by our book publishing department where we are dealing with universities for purchases of online courses and paperback books in a wholesale model of thousands.
Score 9 out of 10
Vetted Review
Verified User
Oracle CX Commerce (formerly Oracle Commerce Cloud) is a powerful solution allowing management of multiple stores with a wide assortment of catalogs and collections. We are able to manage several stores with a multitude of admin features accessible from the same screen. Oracle CX Commerce (formerly Oracle Commerce Cloud) also supports a webhook service, allowing for smoother integration. It has support for multiple currencies with good segregation of data.
December 09, 2020

A good eCommerce platform

Score 5 out of 10
Vetted Review
Verified User
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.
December 07, 2020

Oracle CX Commerce

Score 8 out of 10
Vetted Review
Verified User
Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This could include initial setup and support for a site that is up and running.
Michael Weissberg | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Oracle Commerce Cloud for the e-commerce portion of our website. We're currently split between using OCC for the e-commerce portion and SiteCore for the Marketing and product information focus. It's far more robust and user-friendly than our previous e-commerce solution, with the ability to easily address our mobile optimization issues we've been experiencing, as well as easily running A/B tests to optimize conversion rates.

The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.
Score 8 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud is being used by our front-end development and marketing teams to create and maintain our B2B e-commerce sites. They are using Oracle Commerce Cloud to fulfill a variety of e-commerce business models as well as maximize the total amount of revenue that can be gained from online sources.
Score 10 out of 10
Vetted Review
Verified User
Our company decided to use Oracle Commerce Cloud because we looking for a complete cloud solution that would help us differentiate ourselves in the market. Last year we lost 10% of our market share. The other players had a stronger e-commerce operation, like Magazine Luiza for example. After this discovery, we quickly decided to enter the e-commerce online world.
Score 7 out of 10
Vetted Review
Verified User
My company uses Oracle ATG Web Commerce for B2B sales. We manufacture products which we sell to health care professionals who in turn sell to end users. The product is currently in use by our Inside Sales department, but we do have plans to open it up to our outside business partners in the near future.
Score 5 out of 10
Vetted Review
Verified User
OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.
Score 7 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.
July 16, 2019

OCC Review

Felicia DiSano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.
Russell Glitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud (OCC) is used by the Digital Department to merchandise our assortment online. It provides the platform and online content management and promotion for our company. The responsive design speeds development of our mobile site, which contributes a growing amount of traffic. The platform scales well and easily manages the increase in page views and orders we see in the fourth quarter.
Heiko Mock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are implementing Oracle Commerce Cloud (OCC) for our customers. Our customers have a B2C as well as a B2B background. OCC can be used to build online shops including payment gateways, inventory management, and fulfillment. It can also be integrated with many existing backend systems, such as ERP, CRM etc. OCC is part of the Oracle CX Suite, so it has connectors to Oracle Service Cloud and Oracle Marketing Cloud to just name two, which helps to build a rich customer experience.
Joseph R. Sweeney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
When I first started at my previous company, we were using Oracle ATG Web Commerce in the legal and finance department in conjunction with marketing to organize and access item stock and product movement information. The storefronts that we were managing were for other clients and so we would work with marketing on the specific requests according to their agreements and then plan the best method of execution.
Sean Scott | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
We use Oracle ATG Web Commerce in our organization to support our e-commerce site. It provides the basic engine for our online commerce web site as well as functionality for managing our product catalog, our sales and promotional offerings, and our in-house customer service agent portal. We are currently using an older version, version 10.2. This is due mainly to the effort that would be required to migrate customizations to a newer version and intend to sunset most of the features of ATG in favor of in-house code.
Ashwini Chandorkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud can be used by the employees. They can handle their own payroll deductions and manage their own training. It is a very interactive system. Oracle Commerce Cloud has the ability to integrate across multiple platforms such as phone, desktop, and laptop.
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