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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(201-225 of 245)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We initially started using Maxymiser in our marketing department, and after much success it is now being rolled out business-wide.
  • Data analysis and insights from campaigns have proven that marketing initiatives have driven the bottom line
  • All client services staff are knowledgeable and provided valuable insight into our business strategy
  • The Maxymiser UI allows for simple tests to be created by all staff very quickly and released same-day; and more complex MVT campaigns to be coded and QA'd by devs
  • Improving report functionality - though I believe this is already in progress
It is particularly appropriate if your testing plan is based on increasing conversion.
Score 9 out of 10
Vetted Review
Verified User
Maxymiser is helping us make data driven decisions around improvements to our site and how we should best merchandise our products. It ensures new enhancements to the site are delivering the benefit we expect, and if they aren’t, we can feed that back into the business to help shape future priorities. Although we manage the use of the tool within a single team, it is now very rare to come out of a meeting (involving various departments) without hearing the words “lets’ test that with Maxymiser”. Maxymiser is used on a daily basis and we have an increasing volume of tests going live on the site to improve customer experience.
  • A perfectly placed tool within the market. With Maxymiser you have the flexibility to create and manage tests without technical expertise using their Visual Campaign Builder, but you also have the technical expertise available (as part of their managed service) to create more complex tests that really help address key business priorities.
  • Supplier relationship is key to ensure an efficient testing pipeline. The level of service received has been excellent. Responses are clear and timely, tests are managed and QA'd effectively and our account team are fun to work with.
  • Confidence in data and results. We have Maxymiser integrated with Google Analytics and we see parity in results and claims from our tests. This has ensured confidence across the business in the tool.
  • The interface isn't the prettiest or intuitive thing in the world! However once training is complete it is easy to use and most importantly the data is accurate.
If you have a simple, low volume product site, then a more basic optimisation tool would meet your needs. Tools that focus on WYSYWIG editors, that don't need technical expertise, are great for simple changes to user journeys or tweaks/copy changes to landing pages.

However as we operate a large scale and complex ecommerce site, simple WYSWIG tools can't meet all our needs. That is why a hybrid provider like Maxymiser meets those needs perfectly. We have the flexibility to make the changes we can with their Visual Campaign Builder (WYSWIG editor), but we also have the support and technical expertise to create tests that we are confident work across browsers and devices.

I have used optimisation tools at both ends of the spectrum (simple to very complex). Maxymiser for me has been the perfect blend between the two, which means we can get more tests onto the site and more benefit for our business.
Pascal Brouet | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Maxymiser tools are primary used by our user experience department and then results are spread over the whole company. We are benefiting from the great support level from Maxymiser to train, configure campaigns and put some analysis together. We are using Maxymiser A/B/N testing system for both our main pages of the website but also to analyze specific new features. Tests results are then used to get prioritization for the final development done on our side.
  • Success of Maxymiser is due to the technology and the great level of support that Maxymiser is able to provide. They are reliable on project plan timing which has often proven to be particularly accurate
  • Maxymiser Platform has proven to be scalable enough to support high traffic levels which helps for big audience websites known for high pics of traffic notably
  • Quality of development is indeed appreciated, the deliverables are very well tested and almost always can go directly live
  • Maxymiser is currently missing a test on native application for mobile.
  • Maximizer’s platform is efficient, but it could be also improved by adding more filtering possibilities to get more detailed analysis.
It is important to ensure that Maxymiser has some knowledge on the industry of the client as it proves to be an asset in the analysis they provide.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's our e-mail marketing platform, we use for all web forms/microsites, and it's fully integrated with SalesForce. It's great for building out campaigns, especially long-term/ nurture campaigns. We closely look at the analytics to ensure we maintain a good sender score and adhere to best practices. We use it for lead scoring and auto-assigning lead statuses. It's a great, very robust tool the whole marketing team is able to take advantage of.
  • Email Campaigns- I drive events, and use all facets of Eloqua: E-mail, landing page, form, confirmation pages, integration with SF, auto-alerts, list segments, reporting, etc. It's a sophisticated all-in-one platform.
  • Nurturing Campaigns - the campaign tool is the most robust of anything out there. It allows you to do basically anything you want, like creating assignment rules based on the lead's actions. Once you set up the campaign, you don't have to worry about it again. You can make it as automated as you want.
  • Intuitive - stores and keeps information in an intuitive way without duplicating leads. We're able to see a full lead lifecycle
  • It does not duplicate leads whatsoever, but sometimes that can be an issue - I work in the channel, and sometimes it's necessary to duplicate leads so that one lead registration doesn't override another partner's registration.
  • Only allows us to push inquiries into SalesForce when it would be helpful for Eloqua to allow us to push suspects in there so we don't have to upload them directly to SF.
  • Wish it had better integration with WebEx
It's only well-suited for departments who can invest A LOT of time into it in order to take advantage of everything it can do. For the cost and learning curve it takes, it really has to be fully integrated into the marketing team's every day. There's so much functionality that I don't think we even know every thing we're capable of doing at times. We have an employee who specializes in Eloqua, which really is a necessity.
Ben Hansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Maxymiser is being used across IBM to collect data regarding the most effective web design patterns.
  • AB and true multivariate testing.
  • Automated and real-time data analysis.
  • Deep knowledge of the testing process which leads to good consulting around good test design.
  • The test specification process could be cleaner, quicker and definitely more tailored to a more general web services and development community.
  • "Coding" a test (going from spec to launch) could be MUCH faster, and, having a simple, ready-made template for simple AB element swaps or AB page redirects would be a BIG win. A simple, every-day test like that should take hours rather than days to launch.
Don't use Maxymiser for two totally different page designs. You could, but it'd be better to just talk to some users. Don't use Maxymiser if you don't have your own goals well defined. Maxymiser can measure, but then you don't know what to do with the data in that case. Keep in mind that "more clicks" does NOT necessarily make a winning design. Again, know your goal first, then engage.
Jessica Becker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our team is currently using Maxymiser to test new design concepts and functionality on our marketing website with the goal of increasing conversion rate and improving the overall visitor experience.
  • Training - I attended a 3-day training session in Maxymiser's NYC office. I learned everything from basic testing concepts to how to set up a campaign in the tool. Our instructor was very engaging and knowledgeable and our account reps were there to answer questions along the way.
  • Service - Our dedicated team at Maxymiser is extremely helpful, responsive and willing to answer any questions we have in a very timely manner. They understand our business because they have been in our shoes in their previous jobs and they focus on our industry/sector with their other clients too. I've really enjoyed working with them so far.
  • Setting up a campaign in the tool can be a little complicated; there are a lot of different steps involved and if it's not something that you do every day it's hard to jump in and do it yourself. We rely on our account managers to do the large-scale test set-up for us and if it's a really complicated build-out then it can eat away at a lot of our allotted hours.
  • Their 'out-of-the-box' testing tool, Visual Campaign Builder, is easier to use for a non-developer like myself, but the types of tests you can set up are limited to simple A/B tests on single pages. I know they are working on building this out and making improvements, which I am excited about because it will enable us to have more tests going on at any given time that I can set up myself.
Maxymiser is an extremely powerful tool. The people you get to work with are very helpful and knowledgeable, and the things you can learn from testing in general can help your company be more profitable. But, if you don't have the internal buy-in or the resources to implement winning tests in a timely manner then it's not going to do you any good. It's a two-way partnership and all interested parties need to be ready for it.
Marc Alberto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use Maxymiser across our website to enhance the user experience and increase conversions in our sales funnel. Maxymiser is used across the organization and it helps us test different messaging and design to make the online customer journey a simpler and more straight forward process. We're also able to use Maxymiser as a CMS to run successful tests at 100% until we can build out the changes internally.
  • Maxymiser is able to track several metrics at once which allows the business to see the overall picture and make educated decisions on tests.
  • The user interface is clear and it's east to see when a test has reached statistical significance.
  • The ability to pause tests (self service) is a nice feature to have in the event it's needed.
  • The Visual Campaign Builder allows business users to run small A/B tests while more complex tests are being run.
  • Maxymiser collaborated with us on test design and ideas to help us run powerful tests with meaningful insights.
  • While there is the ability to create scheduled reports to get emailed to users, it would be nice to be able to do this on a batch basis instead of one off.
  • Some reports almost have too many options of how to slice the data and can get somewhat confusing when you have multiple tests running simultaneously and need to run each report slightly differently.
  • Another nice feature would be the ability to edit an existing scheduled report instead of having to delete it and recreate it.
I am a big believer in continuous optimization and there's always room for improvement on any website in any industry. Continually running A/B and MVT tests on a website is not only helpful to the bottom line of the business, but also ensures you provide your end user with the best online experience possible.
May 20, 2014

Eloqua

Michael McKinnon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for prospect and customer nurturing, email and webinar campaigns, web tracking, and campaign execution. It is used by our marketing department primarily although we do use their sales enablement tools as well - prospect profiler and engage.
  • Campaign management and execution with the campaign canvas is best in the market
  • Writing to custom data objects in SFDC
  • Webinar management within Eloqua and its various end point solutions via cloud connectors.
  • Since Oracle took over support has been more red taped
  • The application itself could support more browsers
  • The application behaves slowly and erratically at times in different browsers.
Smaller business might prefer a lighter application.
Score 8 out of 10
Vetted Review
Verified User
Bluekai is a key component to our online data monetization strategy by providing a highly diverse exchange for our Consumer, Auto, Financial, Demographic, and Attributive data sets to a publishers. As an added benefit there are a multitude of other exchanges within BlueKai as well.
  • Publisher Diversity - Their exchange has pipes laid with the "who's who" of publishers providing a great conduit for our data to meet publishers.
  • Strong Customer Service - While there is plenty of documentation available online, it is nice having help a quick phone call away via our account manager.
  • Reporting - There is a lack of solid ah-hoc reporting in terms of data purchases and transactions. This makes it difficult for us to see what data points are hot and selling.
It takes a significant amount of resources to be successful in the exchange in terms of marketing, organization, and customer support. So for quick fix and / or smaller organizations should be prepared.
Score 7 out of 10
Vetted Review
Verified User
BlueKai is being used in multiple ways. First would simply be to access their third party data segments to layer into any campaigns we are using that are BT tactics. If you are looking for truck enthusiasts or baseball fans you can find those segments created from BlueKai. The second would be as a DMP. We also utilize their data segments to create look-a likes and audience extensions.
  • They have a wide variety of 3rd party segments to access at a fair price
  • They have a very solid DMP offering
  • They have great behavioral data that is "in market" which is really the key to 3rd party data, especially in RTB based environments where we are targeting cookies not sites
  • Data is fairly priced but still tot expensive, especially for programmatic where clients are looking for efficiency in CPM pricing
  • You can utilize recency in terms of when a user hits a segment but that sometimes kills scale
  • Data in general isn't always actionable - we want to say that everyone is "in-market" but that's not always the case and because of it's pricing sometimes BT just doesn't perform as a tactic compared to other tactics like 1st party retargeting or various types of contextual and search retargeting tactics.
For data I would highly recommend them compared to most data providers, they actually sell most of their data to other partners so most segments in DLX or Exelate actually come from BK. For their DMP it definitely depends on the client but their DMP has the same capabilities as all the major DMPs.
Score 6 out of 10
Vetted Review
Verified User
  • This product has the best marketing automation out there, period. Very robust database, great email sends of all volumes, and allows for very complex, specialized marketing.
  • The interface is actually quite difficult to use. While Eloqua 10 does the setup of campaigns much easier, creating an e-mail is actually very difficult. Beginner users basically cannot use this product without significant training and technical ability. Bugs and issues have cropped up quite a bit.
Update April 6th, 2014: Updating this from an 8/10 overall to a 6/10 overall. I'm no longer at a company that uses Eloqua (we use Marketo and chose Marketo as our best option moving forward in 2014). My concern about the Oracle acquisition has been highlighted by the fact that there has been a mass exodus of the most key Eloqua employees (CEO Joe Payne, CMO Heidi Melin, CTO Steve Woods, SVP of Product Paul Teshima, VP of Sales Jill Rowley, VP of Content Joe Chernov, Director of Customer Heather Foeh, and many many others who were absolutely critical to the company). Nearly anyone who had any relevance prior the acquisition 15 months ago is now gone. That doesn't bode well at all.
Deirdre Daily | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
This tool is being used by our Direct To Consumer department to manage the email communication (promotional and informative) from various brand ecommerce sites. It's allowed our B2C communication to become more refined, protect our IP health in the face of SPAM concerns, and given us better visibility on key metrics.
  • Allows you to define and target key audience segments - you must be sure to be collecting this data from your contacts however.
  • Presents results data well - can function like a pivot table in order to organize the data however is best for your needs.
  • Scheduling tool allows easy visibility of all activity across account for all of our ecommerce outlets
  • Simple to launch and evaluate a/b campaigns
  • The platform is more difficult to operate than other tools I've used
  • Seemingly tiny html "errors" can result in emails not test launching - know code well if managing this tool
  • Tool couldn't be integrated fully with our existing website platform, so some of the cart abandonment/custom imagery features are not able to function
This tool is in reality more robust than we need it to be. I don't think that we will ever be able to use Responsys to its full potential. We cast a large net and post significant revenue across 14 ecom sites, however this tool may be better suited for organizations with one ecommerce site that is within the top 500 and has vast email lists and lots of data on their customers.
Kristin Connell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Eloqua is essential to the success of our organization's automated marketing initiatives. Our Field Marketing teams help to drive the strategy and tactics to be deployed via Eloqua. We have a cross-functional team of Eloqua Power Users that drive all execution efforts. Our Marketing Operations team supports the technology, the processes and the measurement responsibilities for the organization. Eloqua addresses key business issues in the areas of lead management, campaign management, contact management and data management. For example, we're able to quickly route hot leads (prioritized by Lead Scoring) to sales while nurturing leads that aren't yet ready to be promoted; we enable our sales teams via Eloqua tools integrated with SFDC to help drive context for conversations with prospects; we can effectively launch and manage multiple campaign activities across multiple teams - from "always on" nurturing to events to countless others; finally, we're able to successfully manage our data quality through automated programming and power third-party integrations with ease directly from Eloqua's user interface.
  • Our Eloqua Power Users are able to develop simple to advanced campaign workflows directly from Eloqua's Campaign Canvas. It provides them with the benefit of visualizing the entire flow from one view versus having to jump from module to module with little sense of the bigger picture. Plus, they're able to easily repurpose Campaigns to use again and again, modifying them as needed, versus having to create everything from scratch each time.
  • Eloqua's Lead Scoring functionality is well-suited to our needs for multiple solution-driven scoring models. It's entirely automated, from web-based triggers and other key updates, and allows us to score on both key implicit and explicit attributes. It also integrates the co-dynamic rating directly to SFDC which allows our sales teams to easily prioritize and rank leads for follow-up. It's flexible enough that we're able to make modifications as our scoring requirements change with a few clicks.
  • Our Marketing Operations team manages the integration, system-level programming, deliverability monitoring and technical support for our Eloqua Power Users. We're in control of the bi-directional integration with SFDC and we're able to easily create and custom data objects in Eloqua (unlike other marketing automation platforms). Also, Eloqua's deliverability best practices - along with our strict internal processes - help keep our Sender Scores across our dedicated IP's very high.
  • Eloqua University + Topliners Community ROCKS! Eloqua University is an excellent resource to help build new knowledge and skills as well as provide ongoing education as the Eloqua platform continues to keep pace with the ever-changing marketing landscape. And Topliners? It's my home away from home, so to speak... The generosity of this modern marketing community to help others - from actual "how to do it's" to lessons learned to higher level marketing thought leadership (and the gamification component, complete with a leader board, badges, etc...) - make Topliners THE place to be for modern marketers. Period.
  • Eloqua's AppCloud is a game-changer - we're able to take the power of Eloqua and amplify it in terms of video marketing, event management, interactive content, appending data - the list goes on and on... Literally. Our Marketing Operations team manages this as well to help drive our automated marketing initiatives to the next level.
  • Most importantly, we'd like to see Eloqua's Insight and Analyzer functionality boosted to better match our analytics, reporting and dashboard needs. While I've seen both meet the needs of other clients via updates shared on Eloqua's Topliners Community, we're not currently able to segment and visualize the data to fully meet all of our reporting requirements. However, it's not a roadblock as we simply export Eloqua data to our enterprise data warehouse and create Tableau and QlikView reports.
I absolutely recommend Eloqua! (That being said - as with any new technology purchase - I also recommend following due diligence best practices starting with a thorough requirements review). I've seen organizations run Eloqua successfully with a single person - our company requires a larger Power User model based on our needs. Eloqua provides amazing knowledge and experience to help clients get up and running and then extends that through the customer's journey via Eloqua University and the Topliners Community.
Jessica Stutt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I use Eloqua to do B2C engagement. It is being used exclusively by our department with ongoing efforts to roll it out across the whole organization. It addresses a number of business problems including consistency in branding, streamlined approval processes, technical issues in email marketing and spam legislation compliance. It has also given us the power to use modern marketing techniques with our clients.
  • Education and support resources are outstanding. I am continually impressed by their online Topliners community and the amount of idea sharing that is on there. Their support is very quick to get back to me on both technical and larger strategy issues. I also went through the Eloqua Success Coach program and highly recommend it to any onboarding clients. I was able to create a full strategy to get the most out of Eloqua.
  • The platform (E10) is user friendly and well designed. Campaigns are easy to understand and visually lay out, segments are clearly defined, and the email editor is an easy way to design good looking emails.
  • We use a number of complicated custom data fields that Eloqua was able to handle quite well with minimal issues.
  • For us, we'd like to see a move to being able to customize the key identifier. Currently the only option is to uniquely identify people via their email address. We'd like to be able to use an ID number
  • I wish segments were more editable on the fly, and even more detail in defining them.
  • The product, while very powerful, takes a significant amount of education and practice before you can start using it to its true potential. There are still important elements (such as their Program Builder) that are in "E9" functionality and more confusing to use for those who were introduced from the start to E10.
It can be difficult sometimes to apply B2B resources and strategies to B2C - although that's starting to change. From a technical perspective, the email as the only unique identifier has some challenges as well.

I think it's a really incredibly product, and again I can't stress enough how awesome their resources are for both the day-to-day user as well as the executive level to use to maximize their investment. I absolutely recommend the product.
Score 10 out of 10
Vetted Review
Verified User
We are using Eloqua for marketing purposes: targeting, campaign management and lead scoring.
Eloqua is a very efficient and up to date software with a wide range of functions. Oracle gives a high level of support for process definition and technical issues and the high speed development of the platform bodes well for evolution and enhancement with new exciting features.
Perfect software for marketing management through automation.
  • Campaign management
  • Lead rating
  • Sync with CRM
  • Dynamic content
Defining sales usage of leads so as to identify key data to send to CRM along with appropriate status
Simple approach to parameterization sometimes leads to poor process or to complicated ones. The key point is to well manage process before setup in Eloqua.
February 21, 2014

Good to be a Eloquean

Rahul Halkeri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Its fantastic tool to analyse your email marketing performance and also the decision making of your marketing activity. Based on the Eloqua Insight we are creating lot of custom reports where we are identifying the campaign performances and marketing spend returns.
  • Eloqua Insight - Custom reporting
  • Email campaigning made so easy without learning more tools
  • Visual Click through report in E10
  • More friendly video tutorials in topliners for new users
Fantastic fully packaged tool
Score 10 out of 10
Vetted Review
Verified User
Eloqua is being used across several business units to engage with customers, employees and partners. It's capabilities allow us to provide targeted messaging and share key insight. It also allows us to drive awareness, lead gen and sales revenue to the business.
  • Dynamic email content - allows you to target the contact with information that is key and important to them
  • Lifecycle marketing - creates programs that give the you a progressive touch point with your contact over a period of time.
  • Reporting - at your fingertips information on the success of your email marketing initatives and campaigns
  • Customer service - as they grow in scale, they have to also grow in custoemr responsiveness. They had a few glitches when purchased by Oracle but they are getting better
  • Update releases - sometimes a new update can cause a few hiccup in the instances but this is always a change with any software platform
  • Launching features - sometimes the great new bells and whistles are not always provided in the version of the software you're using. This can be a downfall to your creative progression in the tool.
Implementing Eloqua is a part of change management for many organizations - it's a new way of doing business. Making sure you have a great team of e-marketing experts and strong support from your IT organizations is key. In addition, training for all marketing staff who will engage with the software is vital to your success.
Michelle Blondin Hershey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Eloqua is used across our organization, primarily for Field Marketing, Web Marketing and Marketing Operations. Sales uses some modules. We've recently upgraded from Eloqua's E9 to the new E10 platform. We use Eloqua primarily for lead scoring and nurture programs in an effort to generate MQL's for our Sales team.
  • The lead scoring module in E10 is a huge step in the right direction - great upgrade. This makes it very turnkey for an organization to implement a sophisticated lead scoring system out of the box.
  • Campaign canvas is also a very nice upgrade. I like that it's very visual and intuitive. I feel there's room for improvement, but this is a great place to start out with campaigns, testing scenarios and more.
  • Minimal training is required for those that consider themselves fairly tech savvy. Eloqua is a very user friendly platform and generally intuitive. Pay special attention to implementing your business' specific rules and you'll be all good.
  • I'd like to see at a glance reporting from the campaign canvas - something between the short reports you find under "settings" and the large, complex reports in Insight
  • Difficult to see email batch send stats *before* you send (like you could in E9). Now, on campaign canvas, you just have to hope it's all set up properly - there's no pre-analysis to give you an idea of what will happen once you activate.
Ask about system integration to ensure compatibility and support.
Wendy Siegmeier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We utilized Eloqua for all campaign deployment. The robust scoring options allow us to customize results for each customer and campaign. Defining the goal of each campaign and then showing the customer how Eloqua can give them the data to evolve future marketing efforts sets this software apart.
  • Customer Community's willingness to share insights and successes is second to none.
  • Seamless integration to SalesForce.
  • The ability to manage multiple companies campaigns.
  • Great strides have been made in the ease of use, however there are still some features that are hard to use. For example, sending specific results to sales people.
  • Training is expensive. I find that the Customer Community is my best resource.
  • The cost is prohibitive for many companies. it is worth it, but still difficult in this economy.
1. Will you dedicate a person to run it. Very important to invest in training as well.
2. Have you defined your marketing goals?
Score 8 out of 10
Vetted Review
Verified User
Eloqua is currently used by North American marketing but we are in the process of rolling out the product to EU & LATAM divisions. Eloqua is used as an E-marketing platform to engage a broad array of customers. We are currently finishing a custom integration with Salesforce.com. Eloqua is also integrated with our .com and CMS.
  • Forms - easily deployed to both internal and external sites with full tracking.
  • Landing Pages - easily created and require a low skill threshold to deploy.
  • Templates - whether forms, email, or landing pages it's easy to reuse content.
  • API - not enough of the underlying database is exposed. Specifically - it's difficult to attribute an "action" to a campaign.
  • Data Manipulation - specifically the fields to make complex decisions aren't always available and you may have to switch between the campaign canvas and program builder to access what is available.
  • Bulk Export - never worked right since E10 was released. Old legacy jobs developed in E9 still give data that we are not able to export. I don't think Eloqua understands the problem since I've received multiple answers in response to "why can't I export activities through your UI?".
How tightly - and how customized - do you plan to integrate Eloqua with your CRM? Do you need to ability to work with data in another environment? If so - I would caution the buyer to make an informed decision and to speak with companies (not agencies) who have completed the process. If the buyer is looking for an effective and easy-to-use E-Marketing tool with robust support I heartily endorse Eloqua.
Brian Brownrigg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are beginning to use Eloqua to manage our marketing-to-sales interactions and nurture our clients through the buying process. We also implement Eloqua for our clients.
  • The interface to build campaigns is very intuitive and simple, yet ready for large enterprises.
  • With a limited amount of training, I was able to create a moderately-complex campaign.
  • The Campaign Canvas allows marketers to think like marketers, and it provides shortcuts to manage all of the campaign-related assets, whether they are a one-time or multiple use.
  • I would love to see some of the "Eloqua 9" (legacy interface) updated to match Eloqua 10.
  • The majority of the functions a marketer needs are handled in the Campaign Canvas, which is beautiful, but for some of the integration work and program builder, the old interface can get in the way. This would be a very nice to have, but nothing is "broken" about it. I would recommend Oracle address this as a medium priority in the Eloqua road map.
Best suited for a mid-to-large (enterprise) organization, although I could see it working just fine with smaller organizations who need to integrate to a salesforce automation tool. Invest in training for internal folks. The initial set up may feel overwhelming; leverage professional service experts. But once you're accustomed to working with the software, it will become more second-nature to use.
Score 10 out of 10
Vetted Review
Verified User
Eloqua is being used to manage online/email campaigns throughout Brand Communication here at Kaiser Permanente. We are as a group, still getting acclimated to the suite, but it's extremely helpful already in being able to capture metrics around deliverables and initiatives pushed out through Eloqua. Questions about impact and ROI that previously could not have been answered, or would have taken a great deal of time and effort to answer, are now simple to respond to, with Eloqua detailed reporting functionality.
  • Being able to save and reopen the whole campaign, rather than just emails sent.
  • Being able to track who has engaged with the messaging sent, and more importantly who hasn't, to target follow ups.
  • Self-contained ecosystem allows more than one actor to work on the campaigns, essentially in real time, and even remotely, if needed.
  • User interface is not as intuitive as some software suites I've seen.
  • The fact that there is a whole community to help learn Eloqua, and even an Eloqua University, speaks to the complexity of the solution, which isn't necessarily a bad thing, but it can make it hard to onboard as a user.
Anytime you need to see results of your campaign or message being sent out, which for our department is pretty much everything. Too bad it doesn't cover our print mailings!
Score 7 out of 10
Vetted Review
Verified User
Eloqua is the primary email platform for our entire business, managing millions of contacts. We use it for all prospect emails (nurture, newsletters, event emails, etc.), as well as customer communications (educational, training and thought leadership pieces for the installed base). We have a robust integration with SalesForce and an entire team of marketing operations staff to manage the infrastructure.
  • Eloqua allows easy flexibility to integrate with other platforms like Salesorce, DemandBase, and reporting software.
  • Eloqua offers strong product implementation training, with options for on-site, webinar and phone training.
  • Eloqua provides a sleek interface in its e10 environment to create automated programs in a manner that any marketer could understand without the support of an IT team.
  • While Eloqua allows for a lot of heavy customization (especially with integrations), they often forget to incorporate that flexibility with version upgrades. For example, they have started to restrict customization potential in recent releases, which puts legacy customers in a bind.
  • Eloqua does not mandate or allow a customer to consistently enforce naming conventions or folder structures among files in Eloqua, leading to a nightmare of data down the road. We would like to be able to set a naming convention and know that all Eloqua users will have to use it.
  • Eloqua lacks the best practice/thought leadership expertise of some competitors like HubSpot. They are a tool - not marketing experts. This isn't a reason not to buy, but if you're a small marketing shop, consider someone with more robust marketing offerings.
Eloqua works very well in mid-to large-sized businesses. It takes a large team of IT and marketing experts to manage, making it difficult to reign for small businesses. There are better alternatives like HubSpot and ExactTarget that I would recommend for small businesses. And while I stated earlier that the e10 interface allows everyday marketers to build automated programs, the infrastructure is built to support elaborate programs from an IT team. So if you want to get the most out of it - have the business to support it.
Score 10 out of 10
Vetted Review
Verified User
We use Eloqua to send email, build landing pages and forms.
  • Email marketing
  • Customer support
  • User Interface
  • Ability to write notes on the canvas.
  • Ability to edit the dates via typing and not searching the calendar
  • You shouldn't be able to activate a canvas if an email on the canvas has a signature block but no assigned signature.
Eloqua is fantastic and robust, I suppose it could be too much power and too much money for a smaller company.
Daniel Nugent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Campaign Canvas - The campaign canvas is particular user-friendly and very effectively allows you to visualise your campaign structure.
  • Program Builder - although built on technology from a previous version of Eloqua (E9), the Program builder is a useful function to allow you to run processes bespoke to your requirements.
  • Email/Landing Page Editor - By far the best editor for creating emails and landing pages giving the flexibility you you wouldn't find with most ESPs.
  • Reporting - the standard reporting is OK but to get any meaningful stats (i.e. ROI) you need to upgrade your subscription. If you want to have the freedom to customise your reports it is yet another subscription add-on. We have often reverted to Salesforce reporting where possible.
Whilst Eloqua is and incredibly powerful platform, you will get out of it what you put in so preparation is the key to success. It also has a rather complex integration process so make sure plenty of time and resources are put aside to ensure this is carried out properly to avoid problems post-implementation.
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