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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(226-245 of 245)
Companies can't remove reviews or game the system. Here's why
Sonya Hansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Integrating with CRM - easily transfers data from our CRM and back and collects the information we need intelligently
  • Automated email campaigns - allows you to "set it and forget it"
  • Hosting templates that are easy-to-use and streamlined for efficiency
  • Reporting is difficult to use. Usually need help from Support to pull the exact information you are looking for.
  • Tough learning curve - takes awhile to master the basics so that the system is usable
I would definitely recommend Eloqua to a colleague or peer. It is very important to ensure that you have a success package that provides training and support as you get started. Additionally, I would recommend that they dive deep into the reporting to make sure they can track what they need to and that the system will provide the metrics and ROI that they will need to show for such a large investment. I would also ask to speak to current Eloqua customers about what they learned in their first 6 months of implementation and potential problems that could arise.
Peter Kilinc | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Seamless integration of complex automated steps
  • Excellent and detailed reporting capabilities due to easy adaption and customization of out-of-the-box reports as well as easy building of reports from scratch for specific user requirements
  • Quick and satisfying learning curve by utilizing extensive learning resources (Eloqua University oneline courses) and actively participating in lively online user network (Eloqua Topliners)
  • Should be possible to delete test form data
  • Integration interface is not very intuitive
  • Saving and refreshing assets ia awkward
I would advise anyone interested in the Eloqua solution to join and actively participate in as many on- and offline interaction events (e.g. Eloqua Experience meetings, Road to Revenue roadshows, Eloqua University courses and Topliners online forum) to actively network with piers and exchange useful first-hand Information. The best way to gain experience and make progress is by getting your hands dirty and using the application so don't hesitate to jump in and try the application out.
Laura Snowden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Campaign Canvas makes it easy to build robust drip marketing campaigns with various branches based on activity and/or demographic data.
  • Emails and landing pages are so simple to build - no html required to build out.
  • Profiler gives our sales team more insight than they have ever had into what their leads are doing digitally and how they are interacting with us.
  • Eloqua, like all marketing automation solutions I have seen, only matches leads on email address so we run into a lot of duplicates when someone enters a personal email vs. their professional email in our system.
  • Some of the Sales tools they offer have usability issues - we just rolled out Engage which enables our Sales team to send and track emails through Eloqua and they have run into some issues such as uploading a report of email addresses to send to or being able to preview an email before it is sent.
Start simple - Eloqua is a very powerful tool and it can be a bit overwhelming trying to implement everything they do right away so start simple and take it one step at a time.
Brandi Starr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Strong user community.
  • Consistent development schedule (bugs and feature enhancements happen regularly).
  • Strong developer community (there are cloud connectors that do almost everything).
  • E10 Focused on making things easier for the non-technical user but made some things harder for the technical user (compared to E9). Ex: form layouts are now separate from the form.
  • In the HTML editor they have added the code view pane but clicking in the WYSIWYG does not take you to that piece of the code. It should work similarly to Dreamweaver.
  • I can't toggle between two things at once. For example, if I'm working in an email and need to check something in a landing page I should be able to open the landing page in a new window or toggle some how. I would love it it worked similarly to a browser window where I could have multile tabs open at once and easily go back and forth.
I highly recommend having a person (or team) depending on the size of the organization dedicated to managing the system. Someone needs to own the cleanliness of the data, the consistency of how things are set up, the frequency of emails going out etc. It is difficult for that to be just a part of someone's job. I also suggest taking advantage of the plethora of resources available. Eloqua has a strong user community and tons of resources to help customers be successful. Use them!
Roger Early | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Webinar Automation is a high value activity. Using Eloqua and the Adobe Connect cloud connector allowed us the following:
  • The AppCloud connector significantly improved the customers’ experience with the webinar program. In order to participate in a webinar, the customer must be on the list in Adobe Connect. By automating this process with the cloud connector we not only removed a manual process, but also reduced the risk of a customer being blocked from an event due to human error.
  • Increased efficiency. The changes we made to the process flow reduced work time by eighty-three percent (83%).
  • With the new solution, requires minimal intervention due to automation.
  • Increase job satisfaction of Marcom specialists who no longer must be hands-on with asset development and ongoing monitoring or intervention.
  • Recognition of significant webinar improvement by executive, sales, product, and marketing management.
  • Email delivery and reporting is excellent. I particularly like being able to see in advance of deployment which customers in my list are unsubscribed or in one of our exclusion lists. This helps me evaluate the quality of the list before committing to deployment.
  • Form development is very easy and the wide range of data processing steps allows for great flexibility regardless of database.
  • I currently use version 9 and version 10 has addressed the following. Once my database updates, I will be able to move to E10.
  • Ability to work all assets in a single canvas or desktop.
  • Easier program manager.
Getting your database ansd Eloqua synced with the proper fields and values is critical. If you have never done this before, get professional help. The quality of this activity will determine your long-term success and lower your stress levels.
Alexandre Papillaud | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Lead Scoring is absolutely terrific. We have seen the difference moving from E9 to E10, now scoring is a module and takes couple of seconds to score a record and send it to our CRM instead of 12hrs in the past.
  • Preference Center; we have redesign our communication and preference center directly on top of Eloqua instead of using a 3rd Party vendor for this.
  • Lead Nurturing of course is probably where marketing automation is making lot of sense and eloqua is very good at this.
  • Data management and data cleanup as almost everything can be automatized, we use Eloqua to cleanup our database on regular basis.
  • 1 contact = 1 email address, which is sometimes not the case as the border between B2B and B2C is disappearing at the moment, so I'd like to see multiple emails managed for 1 contact, but I know it's coming.
  • Review process; as I manage a global demand center I need to get the job done by my people reviewed by local managers, having this process embedded into Eloqua would definitely help!
  • Reporting, we always need more details, analysis, reports, i'd like to get more flexibility in the Insight module.
I would say: "this product will change your life as a marketer". I would even challenge him about not having this kind of product in 2013, you must be a very old school marketer to not have it. So I would say, easy to use, manage your risk & compliance (CANSPAM), manage your customers, manage your data. All of that done in Eloqua
Score 4 out of 10
Vetted Review
Verified User
  • The Marketing Automation Tool is fairly robust, and the appearance of our emails looked professional and well-executed.
  • The WYSIWYG editor allows my team to easily create email templates from scratch.
  • The sales tool plug in is really useful for our sales team. They love seeing which emails their customers received and read.
  • The organization of the tool isn't exactly intuitive at every turn. I feel they overcomplicated the design.
  • The customer service and account management has been our largest struggle. We're likely to switch tools for that reason alone. It was very difficult to get it integrated with salesforce and took 3 times longer than expected due to intermittent support from the Eloqua team. Additionally, we felt like we had nowhere to turn for assistance, even from the start. The communication from day one has been a struggle.
  • The reporting is fairly basic.
If you are looking for a robust DIY tool, Eloqua will suit you nicely. If you are in need of more assistance and technical support, you may need to turn to another solution.
Samuel N. Adler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Eloqua 9 is a robust platform that is very flexible and allows you to manage, in detail, every little part of a campaign and the flow. the User Interface, while taking a while to get familiar with, is very powerful.
  • The integration with Salesforce.com is really well done and able to be controlled much better than competing platforms.
  • -mapping from/to SFDC is in a central place, not on individual campaigns
  • -handoff to SFDC is in a central place, not on individual campaigns
  • -Mapping on import lists. you can map field names that aren't in Eloqua, and just tell it to map to that field.
  • When I was using the product, metrics reporting was not yet perfected.
  • It takes a while to learn how to really use the product well.
  • Using really big data sets was sometimes slow to load.
I'd definitely recommend it. Really powerful and flexible, if you have folks that are Marketing Automation savvy. I'd ask about integrations and talk to them about the different tools you use and how they integrate with Eloqua.
Score 9 out of 10
Vetted Review
Verified User
  • Their training and Eloqua University are extremely helpful; the Topliners community is also very helpful.
  • The platform is extremely stable, we have had very few issues in the past 6+ years where we've had issues with accessing information or the platform.
  • Their interface is easy to navigate, once you know the terms Eloqua uses for specific things such as "campaigns" or "segments".
  • Their support can be spotty sometimes - depending on who you reach they may or may not have the experience or knowledge to help you out. I've had to escalate a few cases to get attention on them. Generally it has been decent though.
  • A little concern over the Oracle transition - there is seemingly a constant influx of different Eloqua "account owners" who are now trying to get our attention and are also working with other parts of our organization from an IS perspective. It is leading so some confusion on who "owns" our relationship with Eloqua - IS or Marketing. This is a departure from how Eloqua originally was positioned - as a tool for marketers ~ no need for IS.
Make sure the marketing team owns the relationship and is comfortable with the tool - they should be able to support it themselves for true independence. Also assure that you have a training plan and integration path for your CRM to be integrated - regardless if it is an "out of the box" or non-standard CRM. Those two things will assure you get the most value from the tool.
Score 7 out of 10
Vetted Review
Verified User
  • Eloqua allows for great customization at the point of integration with your CRM system. The ability to customize your auto syncs and add custom SQL queries gives you the ability to do some smart things with the way you bring in data.
  • Custom Data Objects are one of my favorite things about Eloqua. This allows you to create custom tables from a multitude of data sources. All of those custom objects that you create in Salesforce.com are able to be brought in to add all of that intelligence to your marketing efforts.
  • Processing steps are a very powerful tool within Eloqua. These execute in near real time and allow many of their cloud connectors to integrate right onto a form for you to handle and create data right now.
  • Eloqua is a robust platform that offers a ton of features. That being said I feel like a lot of things are completed 90%. There are a lot of features that are present in some areas but not in others. For example you can define what time you send a batch email on a processing step but you can't define an additional parameter to tell it when to send and when not to. On the other hand sending a single email you can add a parameter on who to send to for a single email send but can't control the time the email is sent. Timing is so important in marketing especially in event communication. This is one of many examples like this within the tool.
  • Things break in Eloqua a lot! The most frustrating thing is that there are very few notifications from the system to let you know this. Auto syncs have notifications when they don't run, but the date to 'run next' often gets corrupted and displays a date in the past causing it not to run and no error report is sent. When something like campaign associations stop working in Eloqua there is no way to know unless you or another user reports back that they aren't seeing their campaign members. In addition to this when you do report things to support I feel like they are reluctant to recognize the software is not working properly or understand the business impact of the product not functioning. This really taints my experience with the product on a regular basis.
  • Product execution. Eloqua update releases are a huge pain point. I have yet to see a release come out that doesn't break something in our instance since I've been an Eloqua user. Testing is so important in product releases I don't understand how this continues to happen. You can see this same lack of attention to detail in their newer version of Eloqua, E10. The biggest pain point preventing us from making the migration is the fact that they have replaced Salesforce.com campaign ids with their own Eloqua campaign ids which makes that whole integration a headache that was once so simple, especially when you have 1000s of campaigns already running with the SFDC ids.
My biggest question would be to evaluate their need for scalability. If they are an SMB company that can live on a product like Marketo I would send them there first. If they are like us and need that ability to handle fast, big growth, I would recommend Eloqua.
Score 8 out of 10
Vetted Review
Verified User
  • The product allows for multiple interface elements to be tested against a range of data, to see which combinations best meet the business criteria being put forward. It helps to drive forward revenue building activities in a data-led fashion.
  • The software allows business decisions to be led by the customer, a must in a service-driven organisation
  • The product is advanced. Some elements of the reporting suite could have been improved, but overall it is a good product.
The tool itself is less useful without a decent strategic testing roadmap.
September 13, 2013

Marketer's best friend

Tero Rantaruikka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Eloqua has enabled us as marketers to do things that we never thought possible and make routine tasks more efficient. Basic email processes and segmentation is a breeze and contact management takes 80% less time than before.
  • Although reporting and analytics is robust, it's not very user friendly.
  • Legacy user interfaces from previous versions sometimes throw you off.
September 04, 2013

Eloqua - New Customer

Score 9 out of 10
Vetted Review
Verified User
  • The product has an excellent onboarding process, we could get to grips with the product quickly due to online resource (Topliners), a Smart Start program (Two/Three days consultancy) and the Eloqua University.
  • The UI is easy to understand and quick to get to grips with.
  • We have a slight issue where linking custom object data to record types is proving difficult. However, we have been told this will be resolved in the next release.
Chris Dalrymple | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Strong, knowledgable account team.
  • Allows easy implementation of content tests with a single line of Javascript code.
  • The dashboard gives clear indications of statistical significance and test progress, and how long it will likely take to achieve.
  • The reporting is very easy to understand and, with Maxymiser's account support, we received a high level of analysis and insight into the numbers.
  • Maxymiser is great at developing elements to test, but it's important to remember businesses need the development resource to implement the final solutions.
We used the tool in isolation from other analytics packages, and with a fairly simple implementation, as this was used on a a portal page where no transactions took place. We would have been able to measure a whole range of other metrics had we implemented the full system.
Score 8 out of 10
Vetted Review
Verified User
  • The reports are thorough and detailed.
  • Turning different variants on and off, and optimising the tests is straightforward.
  • The on-page console makes checking the tests on the live site easy. It is generally responsive and doesn't cause problems with any other part of the page
  • Using Silverlight for the on-page console was an interesting choice - it doesn't have the best support and one of my colleagues had to have IT come and install it (due to permissions on his machine)
  • The reports are a little complicated in their default configuration. It's not always clear what metric is being shown and what the numbers mean.
  • We're still not sure why conversion rate has a plus/minus accuracy on it - surely it is a single figure over the reported time period.
  • Each time you change something in the graph the results table resets to its original configuration, which means if you'd changed the visible columns you have to redo it each time.
Score 7 out of 10
Vetted Review
Verified User
  • We selected Eloqua for marketing automation in 2008 because of its flexibility in supporting lead nurturing programs. At that time, it was one of the few marketing automation systems that really enabled automation of lead nurturing with some sophistication, and the system was able to handle the volumes that we were producing.
  • My biggest complaint with Eloqua through 2010 was that it did not provide real time integration into SFDC. There was a lag time of somewhere between 45 and 90 minutes to update lead records. This problem may have been fixed by now. I would look for a realtime integration with SFDC in a marketing automation system today.
During the time that we used Eloqua from 2008 through 2010, I found the management team there to be extremely responsive to our needs. We greatly appreciated that level of customer service, and I hope that they are able to continue their customer focus as part of Oracle.
Score 10 out of 10
Vetted Review
Verified User
  • Demand generation
  • Email marketing and communications
  • Lead Scoring
  • Account-based Scoring
  • Campaign management
  • Lead nurturing
  • Sales tools
  • Sales engagement and partnering
  • Event management
  • Social media
  • Analysis and reporting - ROI
  • Gamification - it does not have gamification functionality, but many of the top players in that space integrate with Eloqua
Can't imagine running a competitive marketing organization and fast-paced company without Eloqua as a partner.
Score 8 out of 10
Vetted Review
Verified User
  • We've loved the program builder. It can be a little tricky to use if you are not well trained (the Eloqua remote training classes are awesome). But through program builder, we have enabled our nurture and demand gen strategies. The automation of emails-- right message, right time-- was exciting because we did not have that before.
  • We have improved our response rates and our lead conversions by a few points through changing our marketing strategy-- Eloqua sparked that kind of thinking with our marketing team.
  • Copying programs is another small thing that helped us tremendously. We were able to create templates for the marketing team to standardize our sequences so we weren't recreating them from scratch every time. This is pretty standard for marketing automation, but was a new concept to us that we were happy to take advantage of.
  • The cloud connectors were exciting, and we were planning to significantly reduce manual workflows by using them. For example, we planned to automate webex registration confirmations and attendance emails (thanks for coming, sorry we missed you) and then send the contacts into different nurture paths. The connector was very slow to provide that data back to Eloqua from webex (over 24 hours in some cases). We didn't see the efficiency gains we desired.
  • Building things like Progressive Profiling was difficult for anyone other than a Master. It's possible, but not that easy. You've got to really love geeking out to get into it. Once built, it's great.
Eloqua is a great company to partner with-- we were totally new to the marketing automation world, so the true value we got from them was more than just a product. We started developing that competency internally and really turned on the science part of a creative marketing brain. Our relationship with them has been fantastic, as well.

The product (E9 Team) can be hard to use, though. We were not as prepared for the additional complexity that the tool introduced to some of our resource groups. We hired a Power User (hard to find, by the way) to focus full time on building out our use of the system. Think carefully about your marketing strategy before implementing any marketing automation tool to ensure that your system is enabling the strategy and you're not just building a strategy because you can now do something cool.
Score 1 out of 10
Vetted Review
Verified User
  • Does the basics – lead scoring, automated programs, etc
  • Poorly designed from a usability standpoint/ very time-consuming for even simple tasks
  • It does not integrate well with Salesforce.com without having to dedicate an almost full-time IT-like resource.
  • Reporting was a mess and investment of time in things like Campaign Manager were nothing more than a slick marketing term for setting up your data sync – there was no value from an ROI perspective. Also, the engineers who wrote the reports for email opens/clicks, etc… used a slightly different formula than the ones who worked on the email dashboard reports within the individual emails. Marketers want (and need) to prove their value – numbers not matching is never a good thing.
There is no comparison to Marketo. They aren’t even in the same league in terms of usability, value, features, ease of use and especially integration. Marketo crushes them in every category. I have also used lower-end product, Exact Target which I thought was easier in terms of setting up emails, lists, etc… and integration with Salesforce.com wasn’t bad. It was missing (at least when I used) the advanced features like scoring, automation.
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