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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(126-150 of 245)
Companies can't remove reviews or game the system. Here's why
Pasi Örn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Eloqua can do anything that you can think. It is like a marketing automation's MacGyver. The way it can be integrated to different systems and how you can run automated programs helps with the automation
  • If you run a big company in different countries with their own marketing departments, Eloqua gives all the things that you will need to have a separate but still shareable platform
  • The learning curve with Eloqua is a bit deeper than in others
  • User interfaces are now updating better, but still, there are some UI's that has the old feeling
March 23, 2018

Eloqua for the win

Rhianna Albert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Campaign creation
  • Segmentation
  • I would love to see Oracles Marketing cloud suite of products more cohesively intertwined I do think they are moving in this direction but it takes time.
March 23, 2018

Oracle-ite!

Score 7 out of 10
Vetted Review
Verified User
  • Automation
  • Customization
  • Personalization
  • Reporting features
  • Ease of use
  • UX is outdated
Kelly Saux | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Trigger programs can be highly customized and segmented.
  • Filtering for audiences is very powerful, but SQL skills are often required for more advanced filters.
  • Customer records can be highly customized to accept business-specific variables.
  • The tool is not intuitive and really requires a dedicated expert with strong HTML/CSS and SQL skills to get the most out of it.
  • Any additional custom work done by the Oracle Responsys team is almost always prohibitively expensive.
  • Most marketers like to get into the data and dig through it to uncover opportunities. This is very difficult in Responsys as the tool is overly technical and disjointed. Again, you will need a dedicated expert resource to run the tool or even reporting.
Kevin Cannon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Giving users insight into the journey of prospects/customers down specific funnels
  • Helps marketers automate a map for what happens to users based on their actions (email read, did not open, request submitted, etc)
  • Converges information from other systems to give a more streamlined perspective of prospects/customers in the right lens of the overall company
  • It's a little finicky in that sometimes if steps are not followed in the absolute correct order it might not work - or even if they are followed in the right order it might not work. I recall trying to get Eloqua to pull up information on a campaign & on the 5th try it finally worked, but I had done everything the same way leading up to that 5th attempt. I would say these glitches/bugs happen about 5-10% of the time using Eloqua & it is a big pain. It is really hard to tell a boss there is an issue only to show it to them & have it work flawlessly.
  • Interface is a bit confusing, lots of drop downs make it harder to navigate - it's nice that all the information is accessible from one main screen, but essentially there are hundreds of operations that can be done on this & the system is not built to account for how it's being used - so it's not intuitive to what users are doing with the software, so if I always/only use steps r,z, & y - I still have to navigate to them in several clicks - no saved favorites.
  • Aside the above point on the interface - it could really benefit from a facelift, if you've never used it before, it will be very obvious you are working on a 10+ year old system. Not that new features haven't been added over time, but the look & feel of buttons, layout, font, etc. is due for a makeover.
Ken Fox | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Great support team
  • Strategist available for consultation
  • Allowed integration of additional analytical tools
  • Includes automatic adjustment for orientation
  • The "move" tool is needlessly complicated and causes massive jumps in rendering
  • Could be easier to click "grab" specific items
Gaurav Gautam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Eloqua has excellent social media tracking and lead follow capabilities.
  • Eloqua helps to leverage demographic scoring and progressive profiling to increase conversion rates in conversion funnel.
  • AB testing capabilities.
  • Sound analytics reporting.
  • Eloqua should work on improving functionalities such as organizing and reusing creative through content management.
  • They can improve the tracking and introduce multi-variate testing in emails.
November 01, 2017

Big DATA - Big Tool

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle DMP helped us a lot with targeting the right consumers and improving the marketing of our company services
  • The cloud-based platform enabled us to look into cookie-based customer data and analyze their behavior.
  • Data Management is very smooth.
  • The User interface is not very user friendly. It can be improved.
  • Sorting through data should be easy and user friendly. It is a very large database.
Score 10 out of 10
Vetted Review
Verified User
  • Campaign canvas is a very easy to use tool that helps you set up and activate campaigns very easily.
  • Forms are very simple to build and implement.
  • Integration with our CRM is very easy and works really well.
  • We used SFDC as our CRM
  • Custom reporting is one area for improvement.
  • Working on the UI for program builder will be a great value add.
  • Tracking URL for blind forms could be done better.
Amy Beyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We really like the lead management and targeting tools. They work well with our concepts.
  • It gives our company a clear picture of who we have been targeting in our marketing strategies so that we can plan future campaigns.
  • An affordable option for our company and it provided a variety of tools to execute our marketing strategies effectively such as reaching out to specific individuals with specific needs /wants.
  • We use an app in Eloqua that syncs our contact info from Oracle Sales Cloud CRM. Whenever one or the other has an upgrade this app seems to "break" and causes downtime with data.
August 24, 2017

Internally Focused

Kate Bowling | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Segmentation - Being able to target employees based on HR data is huge. Before Eloqua, we were doing 'batch and blast' emails because we didn't have an easy, quick way to set up distribution lists.
  • Analytics - Before Eloqua, we used our work email account(s) to send communications. Obviously we were not able to track opens and clicks using Lotus Notes/Outlook, and this has been critical in the evolution of our communication strategy.
  • Integration - I know our marketing teams are using our external instance of Eloqua and integrating it with our other digital tools (like Salesforce) to create robust campaigns.
  • I would love a capability to perform mass deletions. If I want to delete an asset, there should be a prompt that says, "Delete this asset and all dependencies?" or something similar. Our instances are becoming very cluttered but the process to delete old assets is incredibly time consuming and frustrating.
  • Spell Check - This seems like a fairly easy functionality to add. While we encourage our users to craft their messages in Word first, some write their emails directly in Eloqua and miss spelling/grammar errors.
  • Tables - We have a lot of people submit content that contain a table. It would be wonderful if there was an "Insert Table" option or a way to create and edit tables within Eloqua.
  • Email a contact - When I use the 'email a contact' feature when I'm working on an email, it sends the email to the recipient as if it's coming from me. It does not keep the sender information that I put in the email settings. This is incredibly frustrating as employees will ask me to send them an email that they weren't included on, and when I use the Email a Contact feature, it appears in their inbox with my name as the sender instead of the CEO (or whoever the sender was of the email from the settings menu). This should be changed to reflect the information in the email settings instead of sending from the Eloqua user.
Joshua Parker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Eloqua does great at addressing complex processes with great flexibility for creativity within the process.
  • Eloqua's campaign canvas allows clear visibility to visualize the marketing campaign to ensure a complete and correct workflow prior to implementing the campaign.
  • Eloqua does great at allowing a clear method of building landing pages and emails if your marketing plan focuses on html style emails. The UI is clear and gives multiple means of reviewing your project prior to publishing.
  • Eloqua could do better at integrations. There are limited app providers compared to other automation platforms but if you can develop a connection via their API or only have a need for a limited amount of integration this is not as much of an issue.
  • Eloqua could do better on their drag and drop/WYSIWYG email and landing page designers. This is a roadmap update for Oracle so should eventually be resolved but there is currently limitations to this builders.
  • Eloqua could do better at reporting. Their current primary reporting outlet is an old micro-strategies style reporting interface that can be confusing if you are not used to it.
Tom V.W.P. Schreurs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
  • Campaign Canvas with intuitive UI which let you build campaigns in only minutes.
  • Level of Insights and Reporting Eloqua offers is great for all departments within organisations.
  • Workflow setup and decision steps have a large variety of options to build any type of campaign.
  • Insights in logging of Integrations. More information could be shared. When you integrate with large volumes of data, it would be helpful seeing Batch ID's to identify any failures.
  • A/B Testing functionality not only for E-mails but included in Campaigns, luckily this is on the roadmap.
  • Insights on platform use. I would like to see how many interactions were through mobile/tablets/PC.
Score 9 out of 10
Vetted Review
Reseller
  • Clear Campaign canvas that gives a good overview of the different step and, when live, where the different customers are currently standing.
  • Integration with other solutions, the available API's as well as the standard integrations make it easy for us to implement Eloqua and connect it to back-end systems as well as other products within the Marketing Landscape.
  • User management is very solid, giving us the possibility to create very detailed user levels and allowing certain users to only contact a part of the business (for example having contacts from France and Germany in the system and French users having only access to the French contacts and visa versa).
  • The roadmap is a bit long, there are features on there that other solutions have already for years. Standard A/B testing is only possible within single email campaigns and not in the multi-step campaigns, which makes it difficult to roll out your campaign straight away. Often we build a custom A/B test or do a single email campaign first to see which email works better. However, you would want to do constant A/B testing
  • There are still a lot of screens that are 'old'. For standard users, everything is new and shiny, within the back-end (setup etc) there are still a lot of old and outdated screens.
Corey Buller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Some of the best custom purchase based targeting segments.
  • Easy to find and use in most programmatic technology platforms.
  • Unmatched customer service, typically receiving a dedicated sales rep or service manager.
  • In an age where transparency is key to agency success, Bluekai sometimes fails. It is difficult to understand how their audiences are built and where they come from.
  • Quicker turnarounds on custom segments.
John Alexander | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The flexibility of the application allows us to adapt its functions to meet our company's needs and the applications such as the contact washing machine and program canvas allows us to maintain a clean contact base and manage all important 'consent'.
  • The Salesforce integration records the leads created and captures the interactions with our sales contacts to demonstrate marketing's influence on opportunities.
  • The training Academy and Topliner's community provide strong insight into technical issues, best practice, common problems and known solutions.
  • The regular releases keep everything up to date and the development team regularly includes customer suggestions in their updates.
  • As the platform has adapated from E9 to E10 some of the old functions impact the new methods which can cause confusion.
  • Currently the reporting in the Insights area is limited but a new version of OBI is in testing which could resolve it.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • It's a highly configurable application.
  • There are many other services that integration with the application.
  • The application is stable and has backing of multi-billion dollar company.
  • Impossible to use for any non-technical marketer. This is built for organizations with a large marketing ops team that does all of the execution of programs for other marketers. Creating emails is very difficult and it is very hard to have a responsively designed approach to using templates.
  • Virtually no innovation. They were the first to market in MAP and their legacy code is holding them back. Furthermore, once acquired by Oracle, their prices went up, support became worse and they basically stopped adding any real improvements to the software.
  • I believe that they are losing net customers each year.
  • The integration with SFDC is slow and doesn't do basic things like understanding a 1-to-many Salesforce campaign membership with a contact.
  • Reporting is very difficult and inflexible. Should rebuild that tool from scratch and dump microstrategy.
Bob Balm | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Out of the box CRM integration (SFDC, Microsoft Dynamics, Oracle Sales Cloud) is stellar. Transfer of leads and contacts between Eloqua and CRMs works seamless and is very precisely configurable.
  • There's usually more than one way to solve a challenge in Eloqua. This makes the platform very flexible with regards to business needs. I've experienced similar platforms where you're often tied to one workflow, which tends to kill this adaptability.
  • Support and integration with many different Oracle Marketing Cloud tools, allowing organisations to expand their marketing technology stack beyond just marketing automation
  • Very intuitive interface and workflow, that's constantly being updated to meet the challenges of the changing digital marketing landscape.
  • Very scalable and manageable - security for users can be finetuned to match business needs, and large numbers of contacts and operations can be handled at the same time.
  • The reporting functionality could use some updates in the interface department - it feels old-fashioned and less visually intuitive compared to other tools. Although I am being told this is addressed
  • Because Oracle is such a large enterprise itself, performing many acquisitions in rapid succession, product documentation is often out of date and scattered, which can make it a little hard to find answers to support questions.
  • Similarly, the support platform can be confusing due to outdated interfaces and multiple platforms existing alongside one another.
November 17, 2016

Eloqua Rises to the Top

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automating emails
  • Data segmentations
  • Syncing with Salesforce CRM
  • Program builder user interface is not the most user friendly.
  • When viewing members in a segment you cannot click on the record and then view it separately. You have to close out of the segment and then find the record in the contact search. It would be great if you could double click on a record and it opens a separate window.
  • When you want to click on another area it won't open a separate tab. You have to log in separately for each tab you want open if you are working on multiple areas in Eloqua. Compared to Marketo (where this is allowed), this is not ideal.
Jack Hui | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Lead scoring
  • Marketing automation
  • Segmenting and targetting different groups
  • Not easy to use for beginners and they need a lot of training to be able to use the program effectively because it is not intuitive.
  • Previous HTML knowledge is a must to be able to use Eloqua effectively.
November 11, 2016

Honest review of Eloqua

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • HIPAA Compliant, if that is a need you have.
  • Ability to customize using programming.
  • User management is pretty easy to use.
  • Ability to support multiple brands within one platform.
  • Requires someone with a lot of Eloqua experience to use.
  • Doesn't have modern processes for native A/B testing (It does have A/B testing, but the selection logic is not equal and randomized).
  • The lead scoring model is very clunky and not comparable to other marketing automation platforms.
  • If you are changing from any other platform to Eloqua, you can expect to need to make significant changes to your lead scoring process, MQL lead assignment process and your template processes.
  • Very expensive. Many things that are standard capability with other platforms are an add-on in Eloqua.
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