Oracle CX Marketing (formerly Oracle Marketing Cloud) Reviews

605 Ratings
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Score 7.8 out of 100

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Reviews (1-15 of 15)

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Stefanie Cash | TrustRadius Reviewer
December 19, 2018

Oracle is Top Choice for Marketing Departments

Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on.
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Gwen Lafleur | TrustRadius Reviewer
July 09, 2014

The best enterprise testing platform available.

Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
They're very responsive, helpful, and respectful. From my perspective, they're a partner in our success - I always get the feeling that they care about what we're doing and helping us to succeed. Emails are usually answered quickly and I've never had to escalate an issue. The team is always willing to help us with anything we might need... I've had them on the phone with my entire dev team in more than one instance, helping to resolve tricky coding for complicated tests. Our dev team is in Manila, and they've also been very helpful in working with us on remote training which has been extremely helpful and also effective. When they're providing managed services, the communication is always excellent, and I've always appreciated the strategic support that they provide... they don't just execute on what I hand them, they make an effort to help us make it even better.
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Anonymous | TrustRadius Reviewer
June 16, 2015

Industry leader, but complex product.

Score 9 out of 10
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Support Rating

6
Most support issues have been addressed, but sometimes responses have been slow. However, a dedicated team has just been formed that should provide a much improved experience.
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Anonymous | TrustRadius Reviewer
June 16, 2015

Eloqua was good for us until it wasn't

Score 3 out of 10
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Support Rating

1
We found that we often were telling support people how the system worked. Because we were on E9 that created a lot of support issues as well since few people on the support team seemed to know how E9 worked. That was mostly okay except when we had major system issues (like SSO preventing us from logging in after an update), it became really hard to get answers that weren't vague. It was always the issues that had the highest visibility within the organization (like with Sales) that seemed to take forever to resolve and didn't have a clear escalation path. When Oracle switched Eloqua over to the Oracle support portal it just got worse.
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Anonymous | TrustRadius Reviewer
February 24, 2013

Eloqua is great company but product can be hard to use.

Score 8 out of 10
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Support Rating

9
I haven't personally called Support for help on a ticket, but my staff did and has been very happy with the level of service. As an example, we were trying to get our first campaign out the door and Support spent 2 hours on the phone with us to resolve the issue. I was also impressed with their upgrade readiness assessments; they walked us through the pros/cons of moving to E10.
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Anonymous | TrustRadius Reviewer
October 23, 2012

Covers the basics, but usability and reporting poor.

Score 1 out of 10
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Support Rating

4
I would actually rate day to day support a 1. We often knew more than the person on the phone.

I would however rate escalation support a 7. When we went to “red status”, support was very good. We were assigned a technical resource who performed a full audit. Unfortunately the integration to Salesforce.com still failed.
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Feature Scorecard Summary

WYSIWYG email editor (102)
7.1
Dynamic content (105)
7.7
Ability to test dynamic content (101)
7.1
Landing pages (110)
7.1
A/B testing (103)
7.0
Mobile optimization (99)
6.9
Email deliverability reporting (227)
8.1
List management (111)
8.1
Triggered drip sequences (96)
8.4
Lead nurturing (97)
8.1
Lead scoring and grading (91)
7.8
Data quality management (96)
7.5
Automated sales alerts and tasks (78)
7.6
Calendaring (82)
6.9
Event/webinar marketing (86)
7.6
Social sharing and campaigns (58)
7.0
Social profile integration (54)
7.5
Dashboards (107)
7.0
Standard reports (106)
7.3
Custom reports (99)
7.2
API (91)
7.2
Role-based workflow & approvals (76)
7.1
Customizability (96)
7.3
Integration with Salesforce.com (74)
8.1
Integration with Microsoft Dynamics CRM (36)
7.1
Integration with SugarCRM (26)
7.9

About Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle CX Marketing (formerly Oracle Marketing Cloud) Features

Email & Online Marketing Features

Has featureWYSIWYG email editor
Has featureDynamic content
Has featureAbility to test dynamic content
Has featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Has featureTriggered drip sequences

Lead Management Features

Has featureLead nurturing
Has featureLead scoring and grading
Has featureData quality management
Has featureAutomated sales alerts and tasks

Campaign Management Features

Has featureCalendaring
Has featureEvent/webinar marketing

Social Media Marketing Features

Has featureSocial sharing and campaigns
Has featureSocial profile integration

Reporting & Analytics Features

Has featureDashboards
Has featureStandard reports
Has featureCustom reports

Platform & Infrastructure Features

Has featureAPI
Has featureRole-based workflow & approvals
Has featureCustomizability
Has featureIntegration with Salesforce.com
Has featureIntegration with Microsoft Dynamics CRM
Has featureIntegration with SugarCRM

Oracle CX Marketing (formerly Oracle Marketing Cloud) Screenshots

Oracle CX Marketing (formerly Oracle Marketing Cloud) Videos (2)

Watch Oracle CX Marketing for B2B

Watch Oracle CX Marketing for B2C

Oracle CX Marketing (formerly Oracle Marketing Cloud) Downloadables

Oracle CX Marketing (formerly Oracle Marketing Cloud) Integrations

Salesforce.com, Insightpool Social Selling Platform, Oracle CRM On Demand, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Oracle Engagement Cloud (formerly Oracle Sales Cloud), Oracle Marketing App Cloud, Verticurl, DemandGen, MarketOne

Oracle CX Marketing (formerly Oracle Marketing Cloud) Competitors

Oracle CX Marketing (formerly Oracle Marketing Cloud) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

CX Marketing pricing is a function of usage.

Oracle CX Marketing (formerly Oracle Marketing Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Premier Support

Oracle CX Marketing (formerly Oracle Marketing Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Countries:North & South America, EMEA, APAC, Japan
Supported Languages: English, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish