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Oracle Sales

Oracle Sales
Formerly Oracle Engagement Cloud and Oracle Sales Cloud

Overview

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

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Recent Reviews

Great value added

8 out of 10
February 12, 2021
Incentivized
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Custom fields (15)
    9.2
    92%
  • Customer data management / contact management (15)
    9.0
    90%
  • Custom objects (15)
    8.9
    89%
  • Workflow management (15)
    8.4
    84%
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Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo - Objects and Fields in Oracle Sales cloud

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.4
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.9
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.2
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.6
Avg 7.1

Platform

8.4
Avg 7.5
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Product Details

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Oracle Sales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Oracle Sales Competitors

Oracle Sales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Zoho CRM, Microsoft Dynamics 365, and Sugar Sell (SugarCRM) are common alternatives for Oracle Sales.

Reviewers rate Lead management and Custom fields and Reporting highest, with a score of 9.2.

The most common users of Oracle Sales are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle Engagement Cloud (formerly Oracle Sales Cloud) was used at my company by multiple sales teams representing our different product lines. Each team used the product differently to meet their own needs. One team used it as a true Customer Relationship Management (CRM) tool. Another team expected it to serve more as a Business Intelligence (BI) tool for them to track sales and provide analytics.
  • Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
  • Navigation is simple.
  • The tool is generally intuitive to use and helps with organization.
  • Performance often is slow.
  • I would like to see additional built-in reports to choose from.
  • Import/Export of data is not as simple as it should be.
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is well suited for standard CRM functionality in the way that one of our sales teams was using it. If you attempt to bend the intended functionality by greatly customizing the tool to meet other needs, you're going to get frustrated quickly. Different users/sales teams have different requirements and needs. This tool may not be a perfect fit for all.
Sales Force Automation (9)
66.66666666666667%
6.7
Customer data management / contact management
80%
8.0
Workflow management
70%
7.0
Territory management
70%
7.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
N/A
N/A
Contract management
70%
7.0
Quote & order management
80%
8.0
Interaction tracking
80%
8.0
Channel / partner relationship management
70%
7.0
Customer Service & Support (3)
N/A
N/A
Case management
N/A
N/A
Call center management
N/A
N/A
Help desk management
N/A
N/A
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (2)
75%
7.5
Task management
80%
8.0
Reporting
70%
7.0
CRM Reporting & Analytics (3)
73.33333333333333%
7.3
Forecasting
70%
7.0
Pipeline visualization
60%
6.0
Customizable reports
90%
9.0
Customization (4)
82.5%
8.3
Custom fields
90%
9.0
Custom objects
90%
9.0
Scripting environment
80%
8.0
API for custom integration
70%
7.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
80%
8.0
Social data
80%
8.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (2)
35%
3.5
Marketing automation
70%
7.0
Compensation management
N/A
N/A
Platform (1)
30%
3.0
Mobile access
30%
3.0
  • It is a good tool for capturing customer data helping with repeat sales.
  • It has a nice workflow for leads, opportunities, etc. allowing us to convert sales.
  • The mobile version turned off a lot of our users who then refused to use it.
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is like most other Oracle applications in my experience. It is a robust, powerful tool at the core, but it's a little rough around the edges and requires frequent bug fixes, patches, etc. Our company ultimately decided to stop using the tool because we needed something that would make all of our sales teams happy.

We evaluated and purchased SugarCRM. The company itself, as well as the implementation partner the recommended bent over backward listening to our wish list, spending time to understand our needs, and ultimately working with us to ensure their application was a perfect fit for us.
March 21, 2019

OSC Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implement and fix current setups of Oracle Sales Cloud/Engagement Cloud for many different businesses. We also use it internally for sales purposes. It allows us to track the progress of our business.
  • They fully customized multiple layouts that can show under certain conditions or security roles.
  • They have fantastic customization features that allow clients to tailor the look to their business.
  • It gives the user the ability to code a lot of additional configurations.
  • Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
  • Allow for more distinction between customized fields when adding them to layouts.
  • Provide quicker export/import functionality.
It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.
  • It increased productivity in sales, and provided more visibility for our company.
It has better reporting capabilities and allow for more customization in regards to switching layouts between security roles or conditions. Also allows for more flexibility with customizations written in code. However, it's not always as user friendly in terms of search, import/export, and security role creation/assignment. It does have a better Outlook integration though.
There are some difficulties with integration with certain ERPs due to some back end setups, but overall it's smooth.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have implemented Oracle Sales Cloud Release 10 to 12 for a healthcare client on east coast. Sales Cloud is used by roughly 50+ employees across the team. It's worth mentioning that they already used the whole host of other Oracle Fusion apps such as Finances, HCM and Sales cloud with the web as well as mobile apps. The Sales cloud is used from the VP to the sales reps and it allows them to keep track of all sales activities and have great analytics at the same time.
  • As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
  • Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
  • Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
  • A very solid solution with a lot of advanced features.
  • Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
  • It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
  • Sales Cloud has an awful amount of bugs.
  • Oracle Support which won't help you even if there is a critical production issue.
  • Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
If you need a single solution that can be used not only by your executive team but also your sales reps and everyone else in between, Oracle Sales Cloud is a great option to go with. If you happen to have other Oracle Systems such as Fusion HCM/CRM/PBCS, it will only be logical to add this instead of any other application since they all integrate so well.
  • Oracle Sales Cloud's fantastic analytics capability helps in visualising the data and numbers quite effectively
  • The employees using sales cloud have admitted having increased productivity
  • Visibly increased conversion rates ever since Sales Cloud has come in place
  • JDEdwards
Clients considered JDEdwards solution for sales because they had used it before moving to Oracle Fusion Cloud but the unreliability of JDEdwards was a big red flag which prompted them to move to Oracle Sales Cloud.
November 23, 2016

Much more than just a CRM

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.
  • Lead tracking
  • Lead generation
  • Lead segmentation
  • Issues when importing data
  • Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud is a great platform for a company that wants to have a better overview of how their leads and customers are interacting with the company, and also when is the best time to reach out and engage with the customers. The fact that Oracle Sales Cloud is accessible away from the office is also very important to us because our Sales staff is typically on the road meeting with customers.
  • Sales increased because we have been able to better identify leads and especially identify when to engage with them and how.
  • Better able to assess which partners should be focusing on which products.
  • Easier to manage compensation.
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
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