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Oracle Sales

Oracle Sales
Formerly Oracle Engagement Cloud and Oracle Sales Cloud

Overview

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

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Recent Reviews

Great value added

8 out of 10
February 12, 2021
Incentivized
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Custom fields (15)
    9.2
    92%
  • Customer data management / contact management (15)
    9.0
    90%
  • Custom objects (15)
    8.9
    89%
  • Workflow management (15)
    8.4
    84%
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Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo - Objects and Fields in Oracle Sales cloud

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.4
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.9
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.2
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.6
Avg 7.1

Platform

8.4
Avg 7.5
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Product Details

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Oracle Sales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Oracle Sales Competitors

Oracle Sales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Zoho CRM, Microsoft Dynamics 365, and Sugar Sell (SugarCRM) are common alternatives for Oracle Sales.

Reviewers rate Lead management and Custom fields and Reporting highest, with a score of 9.2.

The most common users of Oracle Sales are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-25 of 28)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle CX Sales was a comprehensive package just because of the modules offered. Compared to the products we evaluated and the in-house solutions we had, including maintaining data on excel and access databases, Oracle CX Sales was a breath of fresh air, considering we got a 360 overview of customer data in one place. With pricing, sales force automation, customer data management, and Oracle CPQ under one umbrella, it is a one-stop solution for an entire sales team to manage each and every step of the entire sales lifecycle.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've used Salesforce and Hubspot. Every customer relationship management software has its pros and cons, but Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) stacks up really well against the competition. Its data visualization tools are way superior, and the fact that the sales funnel is very clear and easy to follow, showing prices, stages, and percentages, makes the difference for me.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Engagement Cloud could be a competitor but also work in tandem by pulling together multiple disparate types of systems into one cohesive platform. Salesforce is just a better product for UI, but Engagement may be better suited for the backend.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is like most other Oracle applications in my experience. It is a robust, powerful tool at the core, but it's a little rough around the edges and requires frequent bug fixes, patches, etc. Our company ultimately decided to stop using the tool because we needed something that would make all of our sales teams happy.

We evaluated and purchased SugarCRM. The company itself, as well as the implementation partner the recommended bent over backward listening to our wish list, spending time to understand our needs, and ultimately working with us to ensure their application was a perfect fit for us.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We had an individual here who had a lot of experience working for Oracle. She was able to bring her knowledge from working with her peers and get it installed to where we were in a position to take advantage of the services. We started using this over 5+ years ago so it has really grown as our business has taken off.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The belief was having all Oracle products would make it more seemless and easier to use. I am not sure that has been the case. Salesforce.com user experience is simply better and all the integrations could have been done with them.
March 21, 2019

OSC Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It has better reporting capabilities and allow for more customization in regards to switching layouts between security roles or conditions. Also allows for more flexibility with customizations written in code. However, it's not always as user friendly in terms of search, import/export, and security role creation/assignment. It does have a better Outlook integration though.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Oracle Engagement Cloud was the only software that was all inclusive. There is contact management, lead sharing, sales tracking, lots of various reports and a helpful dashboard that blew everyone else out of the water!
June 20, 2018

Business Consultant

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have worked with X2CRM and have been exposed to Accelo, Salesforce and MS Dynamics. I feel Oracle Sales Cloud is the standard to be met for SMB customers looking to scale quickly and efficiently. I believe it is the best solution for Mid-market and enterprise customer because of Territory Management, mobile capabilities, and reporting tools alone make it hard to beat.
Bryant Rude | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
From a user perspective, Oracle Sales Cloud stacks up very well to Salesforce. The amount of native pre-built connectors for the different pillars is attractive from a setup perspective as well as a pricing perspective. The mobility of Oracle Sales Cloud trumps the SFDC solutions. Where it doesn't stack up so well is behind the curtain, the workflow creation and flexibility is not there quite yet, and some of the better administrator functions have not yet been added to OSC.
April 06, 2018

Cautiously Optimistic

Score 6 out of 10
Vetted Review
Verified User
We're currently using a heavily customized instance of Oracle CRM OnDemand, which is quickly reaching the end of its effective life. We also evaluate salesforce.com before selecting Oracle Sales cloud, largely for financial (rather than functionality) reasons.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • JDEdwards
Clients considered JDEdwards solution for sales because they had used it before moving to Oracle Fusion Cloud but the unreliability of JDEdwards was a big red flag which prompted them to move to Oracle Sales Cloud.
November 23, 2016

Much more than just a CRM

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
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