Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Reviews

188 Ratings
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Score 7.2 out of 100

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Reviews (1-6 of 6)

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Steven Steier | TrustRadius Reviewer
April 13, 2014

BMX to drive your quoting process

Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

8
Like with any implementation go into it with a clear and realistic plan for getting the implementation completed and it will go much smoother. BigMachines has a clear process and an excellent staff fort getting an implementation completed we just needed to follow more of it instead of creating our own roadblocks
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Anonymous | TrustRadius Reviewer
October 15, 2012

Good product for Sarbox compliance, but requires time and effort.

Score 6 out of 10
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Verified User
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Implementation Rating

5
I was not very satisfied. I left the implementation up to our IT team and Big Machines – both in initial implementation and re-architecture for new product. I was very unhappy with how they approached it. The big problem they have is back-end testing to make sure all order types work, however only have a handle on the most simple order types. It is not modular enough to implement changes. It needs further re-architecture. In hindsight, I would lobby for a bigger implementation budget.
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Anonymous | TrustRadius Reviewer
October 15, 2012

Requires dedicated admin. UI is poor.

Score 7 out of 10
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Verified User
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Implementation Rating

7
The approach was fine however we got a brand new Engagement Manager (Project Manager), a new engineer and I was new and still learning all the processes and the tool.

Someone needed experience and that hurt us in the long run.

There are not many partners to assist in implementation – maybe 2 or 3
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Anonymous | TrustRadius Reviewer
October 15, 2012

Effective CPQ engine, but output DocEngine is unstable.

Score 8 out of 10
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Verified User
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Implementation Rating

5
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key.
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Feature Scorecard Summary

Customer data management / contact management (3)
8.4
Workflow management (3)
8.1
Territory management (3)
8.1
Opportunity management (3)
8.4
Integration with email client (e.g., Outlook or Gmail) (2)
8.2
Contract management (3)
7.8
Quote & order management (3)
8.2
Interaction tracking (3)
8.2
Channel / partner relationship management (2)
6.7
Case management (1)
10
Call center management (1)
10
Help desk management (1)
10
Lead management (1)
9
Email marketing (1)
8
Task management (2)
8.9
Reporting (2)
8.4
Forecasting (2)
8.4
Pipeline visualization (2)
7.9
Customizable reports (2)
9.5
Custom fields (3)
8.8
Custom objects (3)
8.8
Scripting environment (2)
7.7
API for custom integration (3)
8.1
Single sign-on capability (3)
9.0
Role-based user permissions (3)
8.4
Social data (1)
8
Social engagement (1)
8
Marketing automation (2)
8.4
Compensation management (1)
10
Mobile access (3)
6.6

About Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureCall center management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Zoho CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Sugar Sell (SugarCRM)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide