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- Customer data management / contact management (12)8.787%
- Role-based user permissions (13)8.686%
- Workflow management (12)7.979%
- Single sign-on capability (13)7.373%
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- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
- Tech Details
Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.
The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.
Oracle CX Sales helps businesses:
- Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
- Plan better with a more complete sales planning and performance management solution.
- Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
- And more…
To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
- Supported: Lead management
- Supported: Email marketing
- Supported: Task management
- Supported: Reporting
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
- Supported: Role-based user permissions
- Supported: Single sign-on capability
- Supported: Social data
- Supported: Social engagement
- Supported: Marketing automation
- Supported: Compensation management
- Supported: Mobile access
- Supported: Call Reports
- Supported: Asset Management
- Supported: Predictive Analytics
- Supported: Contact Relationships and Hierarchy
- Supported: Assessments for lead, opportunity, account, contact
- Supported: Mobile Offline Mode
- Supported: Mobile Voice Commands
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Apple iOS, Android|
When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.
Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
- This product may work well for selling parts
- This product does not work well for construction and I would never recomend it for that.
- Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
1/ Our sales folks usage of the system and data scrubbing, and
2/ When Oracle pushes an update it seems to break either plug-ins or customizations (fields, etc).
...and they don't seem to notify us adequately that these breaking changes are coming.