Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Overview

Reviews

CX Appspro employee

8
We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We …

Easy and smooth with Oracles CX Sales

8
Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform, some of …
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Supplier platform review

2
We use Oracle as a supplier to support our customer Denso with receiving and processing their purchase orders.
Read full review

Best tool for sales teams

8
We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, …
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DataFox Review

8
DataFox is used in the Commercial department and we use it to determinate how big our prospects are.

It is very use-full regarding the …

Great for Account Research

8
Can't speak for outside of the sales organization, but it is used for account research and business intelligence by sales development and …

Oracle Works for me - how about you?

8
We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis …
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Engagement Cloud 2019

6
We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for …

Great tool for Sourcing Teams

9
DataFox is solely being used by the M&A Sourcing team. It greatly helps in the mining effort for unearthing worthwhile companies by …

Sail into Sales Cloud

10
It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.

Popular Features

View all 30 features

Customer data management / contact management (10)

8.4
84%

Role-based user permissions (11)

8.4
84%

Workflow management (10)

7.3
73%

Single sign-on capability (11)

7.0
70%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.6
76%

Customer Service & Support

7.5
75%

Marketing Automation

7.8
78%

CRM Project Management

8.6
86%

CRM Reporting & Analytics

8.3
83%

Customization

8.2
82%

Security

7.7
77%

Social CRM

7.2
72%

Integrations with 3rd-party Software

7.4
74%

Platform

8.2
82%

Product Details

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Task Based Home PageMobileSales AssistantSales ForecastingWin Probability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Alternatives

View all alternatives

Frequently Asked Questions

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s best feature?

Reviewers rate Lead management and Task management highest, with a score of 8.7.

Who uses Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

The most common users of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) are from Enterprises and the Information Technology & Services industry.

Reviews

(1-25 of 42)
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December 09, 2021

CX Appspro employee

Adel Abu Ghazaleh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In the market for Sales and Service, Oracle CX is the best especially in integrating with other systems. It has a stable and huge database that can handle a bunch of data. It gathers all data of customers, accounts, leads, opportunities, service requests in one place and related in a good way. The tools used for reports and analytics as BI is strong and great to use also it is not hard[.]
Score 7 out of 10
Vetted Review
Verified User
Review Source
This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.
Natalie Aurora | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think it is marvelous for the workplaces with the massive number of people engaged in managing sales. one can get everything needed from this single platform and make things work. But is a bit hard tool to get understanding or maybe it seemed hard just to me. clients' information including their contacts is placed in it and one can get it used from their cellphones. Lead management and task management are amazing just with a bit dull dashboard.
Mabel Long | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Oracle CX sales are well suited for most aspects of my organization's sales processes. Especially in areas such as sales contact management, sales forecasting, offline sales management as well. Its major limitation from my experience is majorly poor integration with third-party applications.
Score 8 out of 10
Vetted Review
Verified User
Review Source
This is generally used where there is a large number of employees in the organisation who are doing sales as it is difficult to keep track of everyone, so it can fetch all the data in one place. This is CRM and used where all information related to sales needs to be stored like leads, pipeline, updates, closure, etc. This also does the implementation process.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's great for following up on the whole sales process, from beginning to end. It also works great for tracking sales and quotas by using their data visualization options, which range from overall great dashboards to very detailed graphs.

When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We implemented this on the company and we believe that it has generated many good things for us internally at the end of sales. It allows us to track the progress of our business development--economic as well as products that we offer to our customers. Being able to properly access maintenance records and employees working on individual projects has significantly improved time management.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Good for managing customer data for back end sales operations support. This allows for complex cross references, indexing, and is good for technical details.

Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is well suited for standard CRM functionality in the way that one of our sales teams was using it. If you attempt to bend the intended functionality by greatly customizing the tool to meet other needs, you're going to get frustrated quickly. Different users/sales teams have different requirements and needs. This tool may not be a perfect fit for all.
November 05, 2019

DataFox Review

ABRAHAM PABLO | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
Kyle Scagnelli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Great for account research when prospecting and mapping out territories, like that I can run reports based on different criteria (competitor technology, HQ location, employee count of company, etc.) However it doesn't find contacts at those accounts particularly well, need to leverage other technologies to be able to build out targeted accounts to prospect into.
Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
DataFox is good for prospecting big companies in North America and developed regions. It does not work very well with other markets, such as Latam. It has barely any information on medium and small companies. It would be a great tool if it would automate learning from other markets and company sizes.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
Grant Mongin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • This product may work well for selling parts
  • This product does not work well for construction and I would never recomend it for that.
  • Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Very suitable for all stages of the sales process. Even if there isn’t a sale, the work is not lost and can be used again in the future to try to work a deal again and follow up with the lead. It works well for companies big and small!
Shane Finnegan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I would definitely recommend DataFox to any sales team that wants their prospecting to be improved. If a company has trouble finding companies that fit their customer segments, then DataFox can probably solve that issue. I took 2 points off and gave an 8/10 because of the inaccuracy that is sometimes encountered in the lists generated and in the employee count.
Amy Beyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use. It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.
Bryant Rude | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The tool meets the generic CRM use case really well, customers with longer sales cycles or large customer bases see the greatest benefit. With the applications native mobility, it makes it suitable for any type of customer. Perhaps, some of the more complex sales models, namely dealer related use cases where the end customer isn't clear, it is harder to derive value.
Kevin Cannon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's a really great tool and just about anyone who has worked in market research for a considerable amount of time would agree with that. It immediately provides foundational background information on a company with insights that enable users to see beyond just the company to the broader landscape that it is a part of. Best Scenario - Large companies with large budgets that need to know what companies can add value/hurt them now. Worst Scenario - Smaller companies using it as a reference tool with essentially no use case aside quick hits on individual companies.