Skip to main content
TrustRadius
Oracle Sales

Oracle Sales
Formerly Oracle Engagement Cloud and Oracle Sales Cloud

Overview

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Read more
Recent Reviews

Great value added

8 out of 10
February 12, 2021
Incentivized
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Custom fields (15)
    9.2
    92%
  • Customer data management / contact management (15)
    9.0
    90%
  • Custom objects (15)
    8.9
    89%
  • Workflow management (15)
    8.4
    84%
Return to navigation

Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Demo - Objects and Fields in Oracle Sales cloud

YouTube
Return to navigation

Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.4
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.9
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.2
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.6
Avg 7.2

Platform

8.4
Avg 7.5
Return to navigation

Product Details

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Oracle Sales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Oracle Sales Competitors

Oracle Sales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Zoho CRM, Microsoft Dynamics 365, and Sugar Sell (SugarCRM) are common alternatives for Oracle Sales.

Reviewers rate Lead management and Task management and Custom fields highest, with a score of 9.2.

The most common users of Oracle Sales are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
April 04, 2022

Configure, Price, and Quote Products & Services with Oracle CX Sales

Alicia Sigler | TrustRadius Reviewer
Alicia Sigler
Corporate Development Specialist
Mid-Ohio Regional Planning Commission (Public Policy, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Oracle CX Sales suits our daily selling processes (configure, price and quote) by creating a common channel that helps our sales rep and customers to engage in real-time. It has accelerated sales velocity by guiding both buyers and sellers.
March 16, 2022

Oracle CX sales - a complete sales lifecycle product that puts customer in the focus

AN
Anshu Na
Manager
Seertree (Information Technology & Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
December 09, 2021

CX Appspro employee

Adel Abu Ghazaleh | TrustRadius Reviewer
Adel Abu Ghazaleh
Oracle CX Cloud Consultant
Appspro (Information Technology & Services, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In the market for Sales and Service, Oracle CX is the best especially in integrating with other systems. It has a stable and huge database that can handle a bunch of data. It gathers all data of customers, accounts, leads, opportunities, service requests in one place and related in a good way. The tools used for reports and analytics as BI is strong and great to use also it is not hard[.]
November 27, 2021

This system will save you time

GC
Graeme Canter
Senior Operations Engineer
MediaCom (Marketing & Advertising, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.
November 19, 2021

Complex but has the potential to Boost up a business.

Natalie Aurora | TrustRadius Reviewer
Natalie Aurora
Sales Manager
Eason & Son Ltd (Retail, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it is marvelous for the workplaces with the massive number of people engaged in managing sales. one can get everything needed from this single platform and make things work. But is a bit hard tool to get understanding or maybe it seemed hard just to me. clients' information including their contacts is placed in it and one can get it used from their cellphones. Lead management and task management are amazing just with a bit dull dashboard.
October 06, 2021

Easy and smooth with Oracle CX Sales

Verified User
Account Manager in Sales
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is generally used where there are many employees in the organisation who are making sales as it is difficult to keep track of everyone, so it can fetch all the data in one place. This is a CRM and used where all information related to sales needs to be stored like leads, pipeline, updates, closure, etc. This also does the implementation process.
August 04, 2021

Great for following up on the whole sales process, from beginning to end

Verified User
Analyst in Sales
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for following up on the whole sales process, from beginning to end. It also works great for tracking sales and quotas by using their data visualization options, which range from overall great dashboards to very detailed graphs.

When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.
May 26, 2021

Best tool for sales teams

Verified User
Account Manager in Sales
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We implemented this on the company and we believe that it has generated many good things for us internally at the end of sales. It allows us to track the progress of our business development--economic as well as products that we offer to our customers. Being able to properly access maintenance records and employees working on individual projects has significantly improved time management.
April 22, 2021

Delight your customers via Oracle CX sales

PJ
Priya Joshi
Assistant manager
Tata Consultancy Services (Information Technology and Services, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.
March 18, 2020

Good backend cleanup of customer data. Just ok for front end sales.

Verified User
Consultant in Professional Services
Management Consulting Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Good for managing customer data for back end sales operations support. This allows for complex cross references, indexing, and is good for technical details.

Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is well suited for standard CRM functionality in the way that one of our sales teams was using it. If you attempt to bend the intended functionality by greatly customizing the tool to meet other needs, you're going to get frustrated quickly. Different users/sales teams have different requirements and needs. This tool may not be a perfect fit for all.
July 31, 2019

High level of customization but for a huge price

Grant Mongin | TrustRadius Reviewer
Grant Mongin
Business System Analyst
Corval Group, Inc. (Construction, 201-500 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • This product may work well for selling parts
  • This product does not work well for construction and I would never recomend it for that.
  • Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
June 11, 2019

Oracle Works for me - how about you?

Simon Vargas | TrustRadius Reviewer
Simon Vargas
Director Of Business Development - Operating Room / Urology / Vein Therapy
Typenex Medical (Medical Devices, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
March 21, 2019

Oracle Engagement Cloud (OSC)

Verified User
Director in Marketing
Transportation/Trucking/Railroad Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Only being in it in a year, we are still learning how to function in a cloud based environment. Oracle shares road maps, but those road maps don't always show what actually can be done right now. This has caused some frustration.
March 21, 2019

OSC Review

Verified User
Consultant in Research & Development
Computer Software Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.
March 20, 2019

A good solution with room for improvement.

Verified User
Employee in Sales
Human Resources Company, 1001-5000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our biggest challenges arise from :
1/ Our sales folks usage of the system and data scrubbing, and
2/ When Oracle pushes an update it seems to break either plug-ins or customizations (fields, etc).
...and they don't seem to notify us adequately that these breaking changes are coming.
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

BB
Brandi Brown-Lang
Market development coordinator
JB Sales (Packaging and Containers, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very suitable for all stages of the sales process. Even if there isn’t a sale, the work is not lost and can be used again in the future to try to work a deal again and follow up with the lead. It works well for companies big and small!
December 20, 2018

Oracle Sales Cloud - Mixed Review

Verified User
Director in Information Technology
Medical Devices Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The intended functionality of the application is designed well. Tracking leads and opportunities is easy so long as the users don't try to make the application behave in a way it was not designed. For instance, our sales team tries to use it for tracking demo models, but if falls short in this department.
December 08, 2018

Oracle CRM is your one stop shop for order management

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Return to navigation