Oracle CX Sales (formerly Oracle Engagement Cloud) Reviews

189 Ratings
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Score 7.3 out of 100

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James Freeman | TrustRadius Reviewer
September 17, 2020

The best CPQ platform in the market right now

Score 10 out of 10
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Likelihood to Recommend

Oracle CPQ Cloud fits well where a company wants a platform that will hasten the sales process and equip your team with a platform that will eliminate errors and serve customers based on their preferences. It gives your services that touch where even clients feel that they are valued and concerns addressed.
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ABRAHAM PABLO | TrustRadius Reviewer
November 05, 2019

DataFox Review

Score 8 out of 10
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Likelihood to Recommend

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
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Kyle Scagnelli | TrustRadius Reviewer
December 20, 2019

Great for Account Research

Score 8 out of 10
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Likelihood to Recommend

Great for account research when prospecting and mapping out territories, like that I can run reports based on different criteria (competitor technology, HQ location, employee count of company, etc.) However it doesn't find contacts at those accounts particularly well, need to leverage other technologies to be able to build out targeted accounts to prospect into.
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Mauricio Belmonte Mireles | TrustRadius Reviewer
October 30, 2019

Great tool for big markets and big companies.

Score 3 out of 10
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Likelihood to Recommend

DataFox is good for prospecting big companies in North America and developed regions. It does not work very well with other markets, such as Latam. It has barely any information on medium and small companies. It would be a great tool if it would automate learning from other markets and company sizes.
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Anonymous | TrustRadius Reviewer
March 18, 2020

Good backend cleanup of customer data. Just ok for front end sales.

Score 7 out of 10
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Likelihood to Recommend

Good for managing customer data for back end sales operations support. This allows for complex cross references, indexing, and is good for technical details.

Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Score 7 out of 10
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Likelihood to Recommend

Oracle Engagement Cloud (formerly Oracle Sales Cloud) is well suited for standard CRM functionality in the way that one of our sales teams was using it. If you attempt to bend the intended functionality by greatly customizing the tool to meet other needs, you're going to get frustrated quickly. Different users/sales teams have different requirements and needs. This tool may not be a perfect fit for all.
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Anonymous | TrustRadius Reviewer
December 20, 2019

Best way to gain insight into a company!

Score 10 out of 10
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Likelihood to Recommend

DataFox has helped with the divide between our commercial and field teams by giving us accurate insight into the annual revenue of a company, parent companies, and employee number. Also gives us insight into the partner products they are already using!
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Anonymous | TrustRadius Reviewer
November 11, 2019

BigMachine helping with BIG results

Score 8 out of 10
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Likelihood to Recommend

Oracle CPQ Cloud is good at workflow and approvals, and it works well with Salesforce for our company. However, custom pricing/invoicing is difficult and I think the data handling capability is lacking in some ways.
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Simon Vargas | TrustRadius Reviewer
June 11, 2019

Oracle Works for me - how about you?

Score 8 out of 10
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Likelihood to Recommend

If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
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Grant Mongin | TrustRadius Reviewer
July 31, 2019

High level of customization but for a huge price

Score 1 out of 10
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Likelihood to Recommend

  • This product may work well for selling parts
  • This product does not work well for construction and I would never recomend it for that.
  • Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
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Nidhi Govil | TrustRadius Reviewer
September 16, 2019

Oracle CPQ Cloud review

Score 8 out of 10
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Likelihood to Recommend

Oracle CPQ is well suited for simple applications that require Commerce and CPQ capabilities. It may be less well suited for more complex/multi-level systems, as well as integration with on-prem downstream applications.
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Anonymous | TrustRadius Reviewer
September 17, 2019

Oracle CPQ Review

Score 8 out of 10
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Likelihood to Recommend

For small to medium complex products, Oracle CPQ is well suited. But for products which are highly customizable with more complex rules, it will be a challenge.
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Anonymous | TrustRadius Reviewer
June 28, 2019

Oracle Engagement Cloud Review

Score 8 out of 10
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Likelihood to Recommend

As a CRM for sales tracking and account tracking, this product does a great job. Being able to use a company like Oracle with vast amounts of support behind them makes me feel secure that, if I do run into issues, I know someone will be there to help me figure things out or answer any questions that I have about the program.
I can't say that we have found any scenarios where this program would be less appropriate to use because our company has many different uses for CRM products, to keep track of our clients or people who are interested in our clients.
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Anonymous | TrustRadius Reviewer
September 19, 2019

Oracle Engagement Cloud Review

Score 10 out of 10
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Likelihood to Recommend

Oracle Engagement Cloud works really well for sales functions that occasionally have to do some type of customer service.
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Anonymous | TrustRadius Reviewer
September 17, 2019

CPQ -- On Prem Combo

Score 8 out of 10
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Likelihood to Recommend

It is well suited for CPQ, commerce integration, and seamless user interaction.
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Brandi Brown-Lang | TrustRadius Reviewer
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

Score 10 out of 10
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Likelihood to Recommend

Very suitable for all stages of the sales process. Even if there isn’t a sale, the work is not lost and can be used again in the future to try to work a deal again and follow up with the lead. It works well for companies big and small!
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Shane Finnegan | TrustRadius Reviewer
October 10, 2018

DataFox - A Fantastic Prospecting Solution For Sales Teams

Score 8 out of 10
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Likelihood to Recommend

I would definitely recommend DataFox to any sales team that wants their prospecting to be improved. If a company has trouble finding companies that fit their customer segments, then DataFox can probably solve that issue. I took 2 points off and gave an 8/10 because of the inaccuracy that is sometimes encountered in the lists generated and in the employee count.
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Maria Carver | TrustRadius Reviewer
January 18, 2019

Prospecting Companies Tech

Score 8 out of 10
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Likelihood to Recommend

If you are prospecting a company and want to understand the technology the other company is using, then it is a very handy application. It helps to target the right users or accounts.
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle CPQ Review

Score 8 out of 10
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Likelihood to Recommend

Its well suited for smaller businesses with pricing , quoting and configuration needs.
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Anonymous | TrustRadius Reviewer
December 20, 2018

Oracle Sales Cloud - Mixed Review

Score 6 out of 10
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Likelihood to Recommend

The intended functionality of the application is designed well. Tracking leads and opportunities is easy so long as the users don't try to make the application behave in a way it was not designed. For instance, our sales team tries to use it for tracking demo models, but if falls short in this department.
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle Engagement Cloud (OSC)

Score 6 out of 10
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Likelihood to Recommend

Only being in it in a year, we are still learning how to function in a cloud based environment. Oracle shares road maps, but those road maps don't always show what actually can be done right now. This has caused some frustration.
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Anonymous | TrustRadius Reviewer
March 21, 2019

OSC Review

Score 8 out of 10
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Likelihood to Recommend

It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.
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Anonymous | TrustRadius Reviewer
March 20, 2019

Review

Score 4 out of 10
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Likelihood to Recommend

The customer service support isn't helpful. It would be good to meet with a success manager on a quarterly bases to discuss business and IT issues the company is facing.
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Feature Scorecard Summary

Customer data management / contact management (3)
8.4
Workflow management (3)
8.1
Territory management (3)
8.1
Opportunity management (3)
8.4
Integration with email client (e.g., Outlook or Gmail) (2)
8.3
Contract management (3)
7.8
Quote & order management (3)
8.2
Interaction tracking (3)
8.2
Channel / partner relationship management (2)
6.7
Case management (1)
10
Call center management (1)
10
Help desk management (1)
10
Lead management (1)
9
Email marketing (1)
8
Task management (2)
8.9
Reporting (2)
8.4
Forecasting (2)
8.4
Pipeline visualization (2)
7.9
Customizable reports (2)
9.5
Custom fields (3)
8.8
Custom objects (3)
8.8
Scripting environment (2)
7.7
API for custom integration (3)
8.1
Single sign-on capability (3)
9.0
Role-based user permissions (3)
8.4
Social data (1)
8
Social engagement (1)
8
Marketing automation (2)
8.4
Compensation management (1)
10
Mobile access (3)
6.6

About Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud, or the Oracle Sales Cloud) is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product).

Oracle CX Sales combines sales automation with partner relationship management and collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle CX Sales Cloud include:
• Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales and partner management
• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete customer information.

For more information visit https://www.oracle.com/applications/customer-experience/sales/

Oracle CX Sales (formerly Oracle Engagement Cloud) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureCall center management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud) Videos (2)

Oracle CX Sales (formerly Oracle Engagement Cloud) Downloadables

Oracle CX Sales (formerly Oracle Engagement Cloud) Competitors

Tableau Desktop, Microsoft, Salesforce

Oracle CX Sales (formerly Oracle Engagement Cloud) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide