Oracle CX Sales

Oracle CX Sales
Formerly Oracle Engagement Cloud and Oracle Sales Cloud

Top Rated
Score 7.9 out of 10
Top Rated
Oracle CX Sales

Overview

What is Oracle CX Sales?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such...
Read more

Recent Reviews

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 30 features
  • Customer data management / contact management (12)
    8.7
    87%
  • Role-based user permissions (13)
    8.6
    86%
  • Workflow management (12)
    7.9
    79%
  • Single sign-on capability (13)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Oracle CX Sales, and make your voice heard!

Return to navigation

Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

8Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.1Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.1Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.9Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.5Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.5Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.6Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8Avg 7.4

Platform

8.4Avg 7.5
Return to navigation

Product Details

What is Oracle CX Sales?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Oracle CX Sales Competitors

Oracle CX Sales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

Zoho CRM, Microsoft Dynamics 365, and Sugar Sell (SugarCRM) are common alternatives for Oracle CX Sales.

Reviewers rate Lead management and Task management and Reporting highest, with a score of 8.9.

The most common users of Oracle CX Sales are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 43)
Companies can't remove reviews or game the system. Here's why
Alicia Sigler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Sales optimization and deal management enables us to close big deals.
  • Pricing on the other hand enables us to analyze the market and set the required standards for our products and services.
  • Discounting attracts more buyers.
Score 9 out of 10
Vetted Review
Verified User
  • We were able to make better and informed decisions
  • Sales planning and forecasting helped in closing deals
  • Excellent pricing suggestions helped us structure the quotes to suit customer requirements
  • Ensured deal closure times decreased and new prospects were tracked better
Score 7 out of 10
Vetted Review
Verified User
  • This has drastically allowed for analytical support creation. Previous time spent on manual reports frees up time for other investigations.
  • Fewer customer service reps cross referencing bad data or causing longer support time.
Score 7 out of 10
Vetted Review
Verified User
  • It is a good tool for capturing customer data helping with repeat sales.
  • It has a nice workflow for leads, opportunities, etc. allowing us to convert sales.
  • The mobile version turned off a lot of our users who then refused to use it.
November 05, 2019

DataFox Review

ABRAHAM PABLO | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The positive impact is that you don't use any time when it comes to looking for the back-round of the prospect you want to reach. All the information is at one point.
  • Another positive impact is that the integration with Salesforce gives you the knowledge of your history with that company, who is working on it, how much that opportunity worth, etc.
  • The negative impact, It should not post the positions they are looking for.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
  • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
  • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Score 6 out of 10
Vetted Review
Verified User
  • More collaboration between Sales and Marketing
  • Marketing now has access to Sales contacts/accounts/leads/opportunities to market to. Taking the burden off of the sellers but allow us to manage the brand.
  • More engagement on a regular basis with our customers - always nurturing the rebuy
Score 9 out of 10
Vetted Review
Reseller
  • There have been improvements in reporting within the business for both sales and operations to be able to forecast projects and revenue.
Return to navigation