Oracle CX Sales (formerly Oracle Engagement Cloud) Reviews

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189 Ratings
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Score 7.3 out of 100

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Reviews (1-25 of 39)

Anonymous | TrustRadius Reviewer
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Score 7 out of 10
Vetted Review
Verified User
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Membership in Oracle User Groups

Yes - I am a member of Oracle Application User Group (OAUG) and Commerce Pros (for Oracle Commerce ATG). I find it is beneficial to research problems on these sites because I often find other "real" users of the products who have experienced similar issues and found ways to solve them. Oracle support is fine for bugs and general support, but it is refreshing to see how actual users interact with the tools.
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Anonymous | TrustRadius Reviewer
March 21, 2019

My review with Oracle CPQ

Score 8 out of 10
Vetted Review
Verified User
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Membership in Oracle User Groups

Yes - I am a member of the Calgary Oracle User Group.

CPQ is good tool and we see impact when we start using it
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Feature Scorecard Summary

Customer data management / contact management (3)
8.5
Workflow management (3)
8.1
Territory management (3)
8.1
Opportunity management (3)
8.5
Integration with email client (e.g., Outlook or Gmail) (2)
8.3
Contract management (3)
7.8
Quote & order management (3)
8.2
Interaction tracking (3)
8.2
Channel / partner relationship management (2)
6.7
Case management (1)
10
Call center management (1)
10
Help desk management (1)
10
Lead management (1)
9
Email marketing (1)
8
Task management (2)
9.0
Reporting (2)
8.4
Forecasting (2)
8.4
Pipeline visualization (2)
7.9
Customizable reports (2)
9.5
Custom fields (3)
8.8
Custom objects (3)
8.8
Scripting environment (2)
7.7
API for custom integration (3)
8.1
Single sign-on capability (3)
9.0
Role-based user permissions (3)
8.5
Social data (1)
8
Social engagement (1)
8
Marketing automation (2)
8.4
Compensation management (1)
10
Mobile access (3)
6.6

About Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud, or the Oracle Sales Cloud) is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product).

Oracle CX Sales combines sales automation with partner relationship management and collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle CX Sales Cloud include:
• Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales and partner management
• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete customer information.

For more information visit https://www.oracle.com/applications/customer-experience/sales/

Oracle CX Sales (formerly Oracle Engagement Cloud) Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Has featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud) Videos (2)

Oracle CX Sales (formerly Oracle Engagement Cloud) Downloadables

Oracle CX Sales (formerly Oracle Engagement Cloud) Competitors

Tableau Desktop, Microsoft, Salesforce

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide