Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Reviews

188 Ratings
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Score 7.2 out of 100

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Reviews (1-6 of 6)

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Stephen Crane | TrustRadius Reviewer
February 25, 2015

Robust software, highly configure-able but not without challenges

Score 7 out of 10
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Verified User
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The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done.
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Anonymous | TrustRadius Reviewer
November 08, 2013

BigMachines, a maintenance nightmare!

Score 1 out of 10
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Verified User
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It is hard to make a easy to use interface for end users (who complained on usability and performance such as slow page loading). As an admin it is very hard to find all the business logic. As a developer it is very cumbersome to deploy and extremly hard to debug. The document engine which should provide a easy to use interface for creating quotes as pdf in our case, was totally unreliable and you had to use "special ways" to edit, we went back to xsl which was easier and faster.
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Anonymous | TrustRadius Reviewer
October 15, 2012

Good product for Sarbox compliance, but requires time and effort.

Score 6 out of 10
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Verified User
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While they have a decent administrator interface (relative to other apps), the part that is unintuitive is the printer friendly output. I view this is as the meat and potatoes. They are very constrained on these abilities. To make a font change is really cumbersome. There is no content management protocol to protocol. This kills us.
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Feature Scorecard Summary

Customer data management / contact management (3)
Workflow management (3)
Territory management (3)
Opportunity management (3)
Integration with email client (e.g., Outlook or Gmail) (2)
Contract management (3)
Quote & order management (3)
Interaction tracking (3)
Channel / partner relationship management (2)
Case management (1)
Call center management (1)
Help desk management (1)
Lead management (1)
Email marketing (1)
Task management (2)
Reporting (2)
Forecasting (2)
Pipeline visualization (2)
Customizable reports (2)
Custom fields (3)
Custom objects (3)
Scripting environment (2)
API for custom integration (3)
Single sign-on capability (3)
Role-based user permissions (3)
Social data (1)
Social engagement (1)
Marketing automation (2)
Compensation management (1)
Mobile access (3)

About Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureCall center management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Zoho CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Sugar Sell (SugarCRM)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide