Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Reviews

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Ratings and Reviews
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Rachel Benson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The overall usability has been very effective across the entire company. It has an intuitive user interface and can be easily customized to fit our needs. It has a self-service dashboard that customers can order goods and services automatically. Learning how the platform works is flexible and easier with the shortest learning curve. Integration of Oracle CX Sales with other marketing platforms is easy and very productive.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Its overall usability is great. The implementation process started smoothly and set the tone for how we'd be using the software. Trainings during onboarding for new users are always easy to follow, and account executives have felt confident using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) since the beginning. I would definitely recommend it to a colleague or friend!
Score 8 out of 10
Vetted Review
Verified User
Review Source
Though it bit complicated, I would say for any trained professional, Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s overall usability is great.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Oracle did a phenomenal job and continues to do so by adding features for
  1. Collaboration with prospects
  2. Great user interface
  3. Intuitive tool
  4. Very easy to understand process setups
  5. Reporting and visualization
  6. Ability to collaborate
  7. Access management
  8. Third-party integrations
  9. Ready-to-use documentation for administrators and end users

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
84%
8.4
Customer data management / contact management (9)
88%
8.8
Workflow management (9)
78%
7.8
Territory management (9)
83%
8.3
Opportunity management (8)
89%
8.9
Integration with email client (e.g., Outlook or Gmail) (7)
80%
8.0
Contract management (9)
87%
8.7
Quote & order management (9)
85%
8.5
Interaction tracking (8)
77%
7.7
Channel / partner relationship management (8)
89%
8.9
Customer Service & Support (3)
80%
8.0
Case management (7)
80%
8.0
Call center management (5)
88%
8.8
Help desk management (5)
71%
7.1
Marketing Automation (2)
82%
8.2
Lead management (7)
90%
9.0
Email marketing (5)
73%
7.3
CRM Project Management (2)
88%
8.8
Task management (8)
90%
9.0
Reporting (8)
86%
8.6
CRM Reporting & Analytics (3)
90%
9.0
Forecasting (8)
92%
9.2
Pipeline visualization (8)
90%
9.0
Customizable reports (8)
89%
8.9
Customization (4)
85%
8.5
Custom fields (8)
88%
8.8
Custom objects (8)
88%
8.8
Scripting environment (7)
86%
8.6
API for custom integration (7)
77%
7.7
Security (2)
90%
9.0
Single sign-on capability (9)
88%
8.8
Role-based user permissions (9)
91%
9.1
Social CRM (2)
86%
8.6
Social data (6)
89%
8.9
Social engagement (5)
82%
8.2
Integrations with 3rd-party Software (2)
77%
7.7
Marketing automation (7)
80%
8.0
Compensation management (6)
74%
7.4
Platform (1)
84%
8.4
Mobile access (8)
84%
8.4

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Task Based Home PageMobileSales AssistantSales ForecastingWin Probability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Pricing

More Pricing Information

More pricing information from Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

SaaS Editions Pricing
Pricing DetailsTerms
Professional$65.00Per User Per Month
Standard$100.00Per User Per Month
Enterprise$200.00Per User Per Month
Premium$300.00Per User Per Month

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s best feature?

Reviewers rate Forecasting highest, with a score of 9.2.

Who uses Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

The most common users of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) are from Enterprises and the Information Technology & Services industry.