Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Overview

Reviews

CX Appspro employee

8
We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We …

Easy and smooth with Oracles CX Sales

8
Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform, some of …
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Supplier platform review

2
We use Oracle as a supplier to support our customer Denso with receiving and processing their purchase orders.
Read full review

Best tool for sales teams

8
We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, …
Read full review

DataFox Review

8
DataFox is used in the Commercial department and we use it to determinate how big our prospects are.

It is very use-full regarding the …

Great for Account Research

8
Can't speak for outside of the sales organization, but it is used for account research and business intelligence by sales development and …

Oracle Works for me - how about you?

8
We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis …
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Engagement Cloud 2019

6
We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for …

Great tool for Sourcing Teams

9
DataFox is solely being used by the M&A Sourcing team. It greatly helps in the mining effort for unearthing worthwhile companies by …

Sail into Sales Cloud

10
It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.

Popular Features

View all 30 features

Customer data management / contact management (10)

8.4
84%

Role-based user permissions (11)

8.4
84%

Workflow management (10)

7.3
73%

Single sign-on capability (11)

7.0
70%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.6
76%

Customer Service & Support

7.5
75%

Marketing Automation

7.8
78%

CRM Project Management

8.6
86%

CRM Reporting & Analytics

8.3
83%

Customization

8.2
82%

Security

7.7
77%

Social CRM

7.2
72%

Integrations with 3rd-party Software

7.4
74%

Platform

8.2
82%

Product Details

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Task Based Home PageMobileSales AssistantSales ForecastingWin Probability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Alternatives

View all alternatives

Frequently Asked Questions

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s best feature?

Reviewers rate Lead management and Task management highest, with a score of 8.7.

Who uses Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

The most common users of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) are from Enterprises and the Information Technology & Services industry.

Reviews

(1-25 of 42)
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December 09, 2021

CX Appspro employee

Adel Abu Ghazaleh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We also help [use] service request module to handle requests from their customers and to solve them as tickets. As well [building] future plans to grow the client business. Build RBAC functionality and security to restrict users. [Also,] we build reports and analytics as BI area which help managers to monitor and take a high view of everything [that] happens in the system. Building custom solutions and integrating with other systems like core banking and many others. We build custom pages using either PaaS solutions or Visual Builder. Integrate with other Oracle products like Finance, CPQ, or Supply Chain.
Score 7 out of 10
Vetted Review
Verified User
Review Source
This is a system we use on a regular basis. It’s hugely important for my company to understand customer journeys and how our customers are thinking and working. To [do] this effectively we need systems like this to map the journey and capture exactly how we and others are interacting with them. This system, in particular, is crucial in making this happen and is very easy to use and its interfaces are some of the best in the market. They are a market-leading brand and have huge experience in this area. They produce great products that help companies like mine to ease [their] relationships with clients.
Natalie Aurora | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a sales productivity, this tool is utilized in my department (sales department). Sales performance and sales automation are the two major benefits my department is getting benefitted from. It is great in the management of the entries of the data as well as for the task. It is great in getting the data and related information of almost all the clients and we can simply trust it with our user’s data as it is quite secure software.
Mabel Long | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Oracle CX sales is used in my department, as a sales automation and sale productivity tool. It has come in very handy for optimizing our overall sales performance, for managing sales data entry and for efficient sales task management as well. Our use of Oracle CX sales for the above, has led to improved predicted revenue growth, since our sales strategy and processes are now better aligned.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform, some of them are Self Service: With the knowledge base available, Clients does not need any support from salespeople, they can easily do it through the knowledge base available. Incident Management: Anyone putting any incident on any social media platform or on phone or chat or sms, it informs and manages quickly. Companies search: With the search module for companies, it gets very easy to search data.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's used for customer relationship management--mainly to store all the information related to leads, customers, sales pipeline, opportunities, and meetings, among other relevant aspects of the sales process. We also track sales vs budget by account executive, product, channel, and country. After the sales process is over, our client's team takes over and starts the implementation process in Oracle.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Oracle CX Sales helps the business process management part of our organization. Here entire processes have been outsourced to us by the client. So we need to track, monitor, and respond to customer request[s] across multiple touchpoints, understand the customer sentiment in real-time to understand if there is a change in strategy, and a lot more. Oracle CX Sales helps put our agents on steroids as it provides them with all the relevant information on one screen and a brilliant search capability to quickly find the information.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, company data details, customer engagement, and customer contact detail updating. We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating. Other than slow page load and data load, Oracle has been an outstanding tool.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Engagement Cloud is used to help manage the customer data by the entire sales and sales operations department. The primary business issue was a huge duplication of customer data due to years of technical debt, multiple legacy systems, and competing new CRM systems (e.g. multiple sales force instances). This Engagement Cloud solution allows for a single convergence of all the streams of data by cross indexing everything into one cohesive record.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Oracle Engagement Cloud (formerly Oracle Sales Cloud) was used at my company by multiple sales teams representing our different product lines. Each team used the product differently to meet their own needs. One team used it as a true Customer Relationship Management (CRM) tool. Another team expected it to serve more as a Business Intelligence (BI) tool for them to track sales and provide analytics.
November 05, 2019

DataFox Review

ABRAHAM PABLO | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
DataFox is used in the Commercial department and we use it to determinate how big our prospects are.

It is very use-full regarding the insights of companies such as HQ information, Headcount, Revenue, etc...

It addresses the need for knowing some back-round of our prospects and clients
Kyle Scagnelli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Can't speak for outside of the sales organization, but it is used for account research and business intelligence by sales development and sales reps. Helps us identify target accounts in the territories that we are working. Business problems it solves are what accounts we are allowed to target, what software they are using today, location of HQ and total employee count.
Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
DataFox is being used mainly to get insights about prospects and clients, like determining the annual income of a company and it also includes artificial intelligence to predict tendencies. Helps a lot when prioritizing leads and work around these, helps to know how to approach a client or prospect, it also helps to categorize leads.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis where we can calculate our sales numbers as well as our profit per product. Our sales team is driven by how effectively they can reach their incentives quarter to quarter. By tracking our sales in real time, the sales reps are able to accurately forecast how well there time is being used prospecting new customers and managing current books of business.
Grant Mongin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We are using this system to solve the issue of managing multiple clients and contacts. When employees leave usually their data and history with that customer leaves with them. We bought into a CRM to help change that. We wanted one place for all information about relationships, history and potential work with a client.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Oracle Engagement Cloud in the Sales and Marketing department. It helped to better manage sales opportunities through their life cycle. We knew who was doing what and who we were communicating with at all times and exactly where we were in the sales funnel with each client. This helped us to close more deals and faster.
Shane Finnegan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
DataFox is being used by our sales team to generate account lists to be prospected. Both BDRs and account managers as well as the sales management team use Datafox. Before Datafox, we were putting together lists of companies to prospect by searching websites for logs of software companies within our customer segments. After we learned about DataFox, all of that changed. Datafox allows you to search for thousands and even tens of thousands of companies based on the industry keywords you desire. You can refine the list by adding more filters like company size, location, recent funding and growth signals, etc. DataFox has given us a wealth of accounts to prospect and generate leads through. I definitely recommend this solution!
David Byrd | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are an Oracle Partner who provides implementation information for our customers on best practices to use when setting up a CRM, and the CRM we choose is Oracle Sales Cloud. These best practices not only come from working with our customers using Oracle Sales Cloud, rather we also use it ourselves.
What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.

What do you dislike?

Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entities

Recommendations to others considering the product

This is a high-quality solution for your CRM and Cloud Enterprise products

What business problems are you solving with the product? What benefits have you realized?

CRM and Sales Management forecasting

Amy Beyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is being utilized by our sales and marketing departments primarily for customer relationship management purposes. It allows us to track basic contact data, demographic information as well as specific homebuilding desires.
Bryant Rude | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Oracle Sales cloud to track progress of a deal coming together, project milestones, as well as the source of our customer data for e-mail campaigns. It has greatly improved our billing and sales support processes. Our Account Managers are easily able to pull out historical sales data to identify future opportunities using the native reporting tool.
Kevin Cannon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
DataFox is solely being used by the M&A Sourcing team. It greatly helps in the mining effort for unearthing worthwhile companies by keywords and provides details on companies that are generally better than other tools (Owler, Hoover's, etc).