Oracle CX Sales (formerly Oracle Engagement Cloud) Reviews

189 Ratings
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Score 7.3 out of 100

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James Freeman | TrustRadius Reviewer
September 17, 2020

The best CPQ platform in the market right now

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It has helped us track our sales volume and activity in an automated manner unlike in the past where we did that manually.
  • Helps us maintain proper and accurate orders from our customers and this ensures that we are able to execute them in real-time.
  • Its error-free and this means that we do not have many complaints from our clients as a result of having a faulty CPQ process.
  • To some small organizations, the cost may become an impediment to their acquisition of the platform.
  • Acquiring a free trial version is better to judge the suitability of the platform in your organization fast.
  • Some of our staff had a steep learning curve in getting to know how the platform works.
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ABRAHAM PABLO | TrustRadius Reviewer
November 05, 2019

DataFox Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
  • Easy to use the Company Search Module where you can easily search for companies on DataFox.
  • The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.
  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
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Mauricio Belmonte Mireles | TrustRadius Reviewer
October 30, 2019

Great tool for big markets and big companies.

Score 3 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Gives annual revenue.
  • Creating lists with similar companies for verticals.
  • Gives insights like employee-related info or media articles that might be relevant.
  • It has too little information on emerging markets like Latam.
  • Only big companies, you can't find info on small ones.
  • Making it easier to educate the AI.
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Anonymous | TrustRadius Reviewer
March 18, 2020

Good backend cleanup of customer data. Just ok for front end sales.

Score 7 out of 10
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Verified User
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Pros and Cons

  • Organization of customer data.
  • Minimizing business disruption by allowing existing CRM solutions to run.
  • On the same Fusion cloud platform as other Oracle solutions for future expansion.
  • Interface is inconsistent between certain areas of sales cloud and customer data management cloud.
  • Limitations in how we can configure certain customer areas.
  • Minimal Enterprise Data Quality rules which may require additional PaaS licensing.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Score 7 out of 10
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Pros and Cons

  • Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
  • Navigation is simple.
  • The tool is generally intuitive to use and helps with organization.
  • Performance often is slow.
  • I would like to see additional built-in reports to choose from.
  • Import/Export of data is not as simple as it should be.
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Anonymous | TrustRadius Reviewer
November 11, 2019

BigMachine helping with BIG results

Score 8 out of 10
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Pros and Cons

  • Good customer support!
  • Easy interface and system that makes training seamless.
  • I feel like the administrative features are supporting an array of complex and simple solutions.
  • Reporting.
  • Sometimes updating customer information can be hard and time consuming.
  • Define classes in BM.
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Simon Vargas | TrustRadius Reviewer
June 11, 2019

Oracle Works for me - how about you?

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
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Grant Mongin | TrustRadius Reviewer
July 31, 2019

High level of customization but for a huge price

Score 1 out of 10
Vetted Review
Verified User
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Pros and Cons

  • House all of our data
  • Accessible from anywhere
  • Extremely difficult to use with little to no training documentation. We had to hire a third party company just to use the software.
  • Outlook app causes so many issues that we had to uninstall it on everyone's computers.
  • Creating reports is complicated due to the huge number of tables.
  • Doesn't work for construction jobs, more made for selling parts.
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Anonymous | TrustRadius Reviewer
September 17, 2019

Oracle CPQ Review

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Drag and Drop UI.
  • Very fast and responsive UI.
  • Complex products with highly customizable options will be a challenge.
  • It has limited analytics features.
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Anonymous | TrustRadius Reviewer
June 28, 2019

Oracle Engagement Cloud Review

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The fact that Oracle Sales Cloud is scale-able is one of the great things that we love about the product.
  • Being able to customize the program, and that there are constant upgrades that continue to roll out, makes me hopeful for a greater product in the near future.
  • The user interface is friendly to use and allows for instantaneous editing of things that have just been added.
  • Getting new users cross-trained on this program has been a bit of an issue at times.
  • From an administrative point of view, managing users and managing the system can be a bit overwhelming at times.
  • Some days it can feel like a never-ending click fest to get to what you actually need to get to. For some things, I wish there were an easier way to access them.
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Anonymous | TrustRadius Reviewer
September 17, 2019

CPQ -- On Prem Combo

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Deployment -- faster.
  • Drag and Drop UI.
  • Mobile-friendly.
  • ETL draw.
  • Federal data security.
  • Direct DB connection to execute sql queries.
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Brandi Brown-Lang | TrustRadius Reviewer
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Excellent task management.
  • Specific funnel tracking.
  • Very detailed organization with areas for notes, contacts, and stages of the sale.
  • I would like to see easier to customize dashboards.
  • More thorough reporting.
  • Larger knowledge base.
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Shane Finnegan | TrustRadius Reviewer
October 10, 2018

DataFox - A Fantastic Prospecting Solution For Sales Teams

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • DataFox allows you to filter your company searches with very specific criteria. This ensures that you generate companies that are relevant to your customer segment and that will have promise.
  • DataFox has awesome export functionality. Once you create a list of companies, you can export it to Excel/CSV and import the list to Salesforce.
  • DataFox has a very clean and easy and approachable User Interface that is easy to navigate and learn quickly.
  • Sometimes the companies that are generated in a search aren't relevant. For example, if I search for Healthcare Software, sometimes DataFox will generate companies that have to do with Healthcare but aren't software companies. Thankfully, with more precise filtering, you can cut down the inaccuracy significantly.
  • DataFox tells you the number of employees at a company, but I have found that this number is often inaccurate or at least not consistent with LinkedIn employee count.
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Maria Carver | TrustRadius Reviewer
January 18, 2019

Prospecting Companies Tech

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Preparation of reports and filtering data.
  • Slack plugin for getting alerts
  • Prospecting a company is awesome.
  • Sometimes data is out of date
  • Support is not very helpful for end users
  • Sync is buggy and sometimes does not work properly
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle CPQ Review

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Configuration
  • Approval Workflows
  • UI
  • Data Handling Capability - It needs an internal capability for loading large amounts of data.
  • Version control
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Anonymous | TrustRadius Reviewer
December 20, 2018

Oracle Sales Cloud - Mixed Review

Score 6 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle Engagement Cloud (OSC)

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • As long as you don't personalize it is fairly intuitive
  • The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities
  • Rely on how the tool was designed and it will be more successful
  • There are so many clicks to get through the objects and create the activities.
  • The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected
  • With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.
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Anonymous | TrustRadius Reviewer
March 21, 2019

OSC Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • They fully customized multiple layouts that can show under certain conditions or security roles.
  • They have fantastic customization features that allow clients to tailor the look to their business.
  • It gives the user the ability to code a lot of additional configurations.
  • Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
  • Allow for more distinction between customized fields when adding them to layouts.
  • Provide quicker export/import functionality.
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Anonymous | TrustRadius Reviewer
March 20, 2019

Review

Score 4 out of 10
Vetted Review
Verified User
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Pros and Cons

  • It supports complicated calculations for pricing.
  • It allows us to adjust pricing based by sales group or partner group
  • It allows us to manage one group of products and add different pricing and constraints based on the sales group or partner group
  • The tables allow for updates without need IT code to be created
  • The customer service support when creating issue tickets takes a long time to resolve
  • The UI is not user friendly and requires a lot of clicks from the end user to navigate through the system.
  • The system management is not easy to use. The tables are not easy to manage or understand
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Feature Scorecard Summary

Customer data management / contact management (3)
8.4
Workflow management (3)
8.1
Territory management (3)
8.1
Opportunity management (3)
8.4
Integration with email client (e.g., Outlook or Gmail) (2)
8.3
Contract management (3)
7.8
Quote & order management (3)
8.2
Interaction tracking (3)
8.2
Channel / partner relationship management (2)
6.7
Case management (1)
10
Call center management (1)
10
Help desk management (1)
10
Lead management (1)
9
Email marketing (1)
8
Task management (2)
8.9
Reporting (2)
8.4
Forecasting (2)
8.4
Pipeline visualization (2)
7.9
Customizable reports (2)
9.5
Custom fields (3)
8.8
Custom objects (3)
8.8
Scripting environment (2)
7.7
API for custom integration (3)
8.1
Single sign-on capability (3)
9.0
Role-based user permissions (3)
8.4
Social data (1)
8
Social engagement (1)
8
Marketing automation (2)
8.4
Compensation management (1)
10
Mobile access (3)
6.6

About Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud, or the Oracle Sales Cloud) is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product).

Oracle CX Sales combines sales automation with partner relationship management and collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle CX Sales Cloud include:
• Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales and partner management
• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete customer information.

For more information visit https://www.oracle.com/applications/customer-experience/sales/

Oracle CX Sales (formerly Oracle Engagement Cloud) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureCall center management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud) Videos (2)

Oracle CX Sales (formerly Oracle Engagement Cloud) Downloadables

Oracle CX Sales (formerly Oracle Engagement Cloud) Competitors

Tableau Desktop, Microsoft, Salesforce

Oracle CX Sales (formerly Oracle Engagement Cloud) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide