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Oracle Sales

Oracle Sales
Formerly Oracle Engagement Cloud and Oracle Sales Cloud

Overview

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

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Recent Reviews

Great value added

8 out of 10
February 12, 2021
Incentivized
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Custom fields (15)
    9.2
    92%
  • Customer data management / contact management (15)
    9.0
    90%
  • Custom objects (15)
    8.9
    89%
  • Workflow management (15)
    8.4
    84%
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Pricing

View all pricing

Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo - Objects and Fields in Oracle Sales cloud

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.4
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.9
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.2
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.6
Avg 7.1

Platform

8.4
Avg 7.5
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Product Details

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Oracle Sales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle Sales Screenshots

Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

Oracle Sales Competitors

Oracle Sales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Zoho CRM, Microsoft Dynamics 365, and Sugar Sell (SugarCRM) are common alternatives for Oracle Sales.

Reviewers rate Lead management and Custom fields and Reporting highest, with a score of 9.2.

The most common users of Oracle Sales are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
Alicia Sigler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Help develop dynamic and accurate quotes and proposals.
  • Guide customers throughout the entire buying process.
  • Guide sellers which help close many deals within a short period.
  • Configuring products and improving collaboration with customers.
  • Unavailability of free trial and "freemium" version.
  • Lack of enough tutorials.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer data management
  • Pricing and quote management
  • Sales planning and managing performance
  • Automating the sales force
  • Making sense of and organizing customer information
  • Vendor management
  • Integration with other sales software
  • Some features are complex to use for new sales team members and require some user training; hence the product can be more intuitive
  • Perhaps the Oracle CX Sales team could learn from modern UI/UX examples to give the overall product a more modern feel and easy to use interface
  • Customized developments need customized deployment strategies; these are lacking to some extent; maybe DevOps could help here
December 09, 2021

CX Appspro employee

Adel Abu Ghazaleh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
  • Having table views inside pages[.]
  • Make handling fields as hide, update, required in faster way which is slow now[.]
  • Miss adding address fields in custom objects[.]
November 30, 2021

Supplier platform review

Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Order tracking.
  • Order processing by the supplier.
  • Sending order updates & confirmation to the customer.
  • Needs more flexible communication between supplier and customer seems to be quite a delay to send messages and communications back and forth when confirming orders.
Natalie Aurora | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We can keep an eye on the customer’s view and experience related to the product.
  • It is exceptional in contact management. We can get the record of our clients and their contact information via this tool.
  • Its mobile support has made things easy for me and my team as we can use it from anywhere effortlessly.
  • Order and Lead management are two other important features for us.
  • The dashboard is dull and monotonous.
  • In my career, I haven’t taken so much time In understanding any software and This took me a month to get its basic working.
  • None.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Incident management
  • Self service
  • Search module
  • Overview of performance
  • Knowledge base
  • Amazing consumer portal
  • Integration issue with other CRM
  • Figure generated are not always correct
  • OPA is challenging
  • Difficult to navigate accounts
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • AI features--we can automate tasks, generate leads, and create invoices and sales inquiries.
  • Business intelligence reliability and capabilities are very good
  • We can gather sales insight, which will be very useful for forecasting
  • We cannot integrate a dialer tool with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
  • Bit of an overly complicated product
  • Outlook integration is lacking reliability and user acceptance
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Keeping track of customer interactions across different channels
  • Real time sentiment analysis
  • Knowledge management using AI to show relevant content to the agent to quickly solve the customer concern
  • Custom training of ML algorithms is limited
  • User Interface needs to be more intuitive
  • Limited options to integrate with existing third-party CRM software
February 12, 2021

Great value added

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Centralized crm system
  • Analysis for business intelligence
  • Customer service, multi channel interaction
  • Api stand alone and mobile interfaces
  • Crm deployment
  • To use the model of explicit and impicit relationships
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Organization of customer data.
  • Minimizing business disruption by allowing existing CRM solutions to run.
  • On the same Fusion cloud platform as other Oracle solutions for future expansion.
  • Interface is inconsistent between certain areas of sales cloud and customer data management cloud.
  • Limitations in how we can configure certain customer areas.
  • Minimal Enterprise Data Quality rules which may require additional PaaS licensing.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
  • Navigation is simple.
  • The tool is generally intuitive to use and helps with organization.
  • Performance often is slow.
  • I would like to see additional built-in reports to choose from.
  • Import/Export of data is not as simple as it should be.
Grant Mongin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • House all of our data
  • Accessible from anywhere
  • Extremely difficult to use with little to no training documentation. We had to hire a third party company just to use the software.
  • Outlook app causes so many issues that we had to uninstall it on everyone's computers.
  • Creating reports is complicated due to the huge number of tables.
  • Doesn't work for construction jobs, more made for selling parts.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • As long as you don't personalize it is fairly intuitive
  • The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities
  • Rely on how the tool was designed and it will be more successful
  • There are so many clicks to get through the objects and create the activities.
  • The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected
  • With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.
March 21, 2019

OSC Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • They fully customized multiple layouts that can show under certain conditions or security roles.
  • They have fantastic customization features that allow clients to tailor the look to their business.
  • It gives the user the ability to code a lot of additional configurations.
  • Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
  • Allow for more distinction between customized fields when adding them to layouts.
  • Provide quicker export/import functionality.
March 20, 2019

Still floating.

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Allow Sales and CS work closely together.
  • 360 view of the customer. The goal is so that if a customer calls our call center, I can tell when a sales person last talked with them. Or if they have a damage claim open, the sales rep will know before they try to sell them something else. I think this will be great (once we're fully implemented).
  • So far, it's not very flexible.
  • Extra steps to get information.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Contact/Account creation and management.
  • Working the sales pipeline
  • Using activities to track prospect movement.
  • Scrubbing is weak.
  • Integration with other tools & platforms is weak
  • Whenever new releases take place, they often break other plugins or company-generated fields.
Score 9 out of 10
Vetted Review
Reseller
  • Master data management - Helps create a single customer record across Sales and Finance.
  • Reporting - Engagement Cloud leverages the Oracle OBIEE reporting engine which alone is a market leader.
  • AI - Embedded next best actions.
  • Data as a service - Call upon millions of records of data with a simple click of a button.
  • Clear product direction - Road map is sometimes hard to find and can only be 3 months ahead.
  • UI - Reduced number of clicks to perform an action.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent task management.
  • Specific funnel tracking.
  • Very detailed organization with areas for notes, contacts, and stages of the sale.
  • I would like to see easier to customize dashboards.
  • More thorough reporting.
  • Larger knowledge base.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle CRM scales very well with the growth and needs of our business
  • Managing our customer database
  • Oracle support is incredibly helpful when we have needed to contact them
  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
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