Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Overview

Reviews

CX Appspro employee

8
We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We …

Easy and smooth with Oracles CX Sales

8
Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform, some of …
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Supplier platform review

2
We use Oracle as a supplier to support our customer Denso with receiving and processing their purchase orders.
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Best tool for sales teams

8
We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, …
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DataFox Review

8
DataFox is used in the Commercial department and we use it to determinate how big our prospects are.

It is very use-full regarding the …

Great for Account Research

8
Can't speak for outside of the sales organization, but it is used for account research and business intelligence by sales development and …

Oracle Works for me - how about you?

8
We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis …
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Engagement Cloud 2019

6
We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for …

Great tool for Sourcing Teams

9
DataFox is solely being used by the M&A Sourcing team. It greatly helps in the mining effort for unearthing worthwhile companies by …

Sail into Sales Cloud

10
It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.

Popular Features

View all 30 features

Customer data management / contact management (10)

8.4
84%

Role-based user permissions (11)

8.4
84%

Workflow management (10)

7.3
73%

Single sign-on capability (11)

7.0
70%

Reviewer Pros & Cons

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Pricing

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Professional

$65.00

Cloud
Per User Per Month

Standard

$100.00

Cloud
Per User Per Month

Enterprise

$200.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.6
76%

Customer Service & Support

7.5
75%

Marketing Automation

7.8
78%

CRM Project Management

8.6
86%

CRM Reporting & Analytics

8.3
83%

Customization

8.2
82%

Security

7.7
77%

Social CRM

7.2
72%

Integrations with 3rd-party Software

7.4
74%

Platform

8.2
82%

Product Details

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Task Based Home PageMobileSales AssistantSales ForecastingWin Probability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Alternatives

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Frequently Asked Questions

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s best feature?

Reviewers rate Lead management and Task management highest, with a score of 8.7.

Who uses Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

The most common users of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) are from Enterprises and the Information Technology & Services industry.

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