Oracle Fusion ServiceFormerly Oracle Service CloudPricing

Prices are changing every year with no notice for customers. Cloning and Refresh

contact history can also be monitored with this amazing service. The license cost can be optimized since the product is cloud-based.

companies, in different Geo., business. Not for small [businesses] due to high cost. … Price, easy to manage and more.

Oracle Service is slightly on the expensive side in terms of pricing but it offers powerful features as well. As compared to Intercom

needs fairly easily. If you were like my team and your non-tech side was in charge of implementing Oracle Service then it would take way too long to get what … the right knowledge base. It opened our eyes to what possibilities were afforded to us by exploring the different…

Service helped deflect phone calls to the call center, helping reduce the cost of manning and maintaining call centers. It provided customers with instant … seemed to fit better into the ecosystem. Oracle Service seemed relatively cheaper for most of my clients.

My company overhead is reduced thanks to Oracle Service. We value the opportunity to point and click and make even the most complex improvements quickly

traceability, which allow us to reduce staff. Data analytics add significant value to future installs.

You cannot assign a custom filed to another custom field value in rules The staff account cannot have more than 1 profile for chat routing

The pricing of the platform may not favor small users who may wish to expedite the usage

Not all communication channels work as expected. Its cost must be evaluated in relation to the functions it offers. Lack of specific

generating new costs (overtime) or idleness. In this way, they can apply these values in new opportunities to the client

purchase an additional interface for each language. You can purchase the more expensive Knowledge Advance which does have a better language feature.

As a partner I see our ability to get OSvC up and running at a better cost and a quicker implementation time frame

product and failed to provide much value beyond introducing us to implementation partners. It continues to be expensive while the basic features set does

service organization to manage the incoming requests from customers for price, availability etc. Workload balancing is a key problem addressed. … service organization to manage the incoming requests from customers for price, availability etc. Workload balancing is a key problem…

> Publication) and default sun set dates allows us to automate a non-value added task.

robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers such as IoT applications, Big Data Analytics

for servers and we anticipate that the cloud will save us some money or be cost neutral for us. We plan to see a reduction in the need for data center staff … other products because the bring your own licenses to other cloud services is cost prohibitive. However we are positioning…

money on maintaining Oracle Service Cloud, not worth it compared to the value we get out of it as an organization. I spend close to 70% of my time handling

With Oracle Service Cloud the major benefit has been cost savings on the Service Personal deployment. With the Self Service Capabilities … customer gets resolved by the answer management suite. This helps a lot in cost savings. The multi-channel communication medium platform…

Self help and decreasing cost of customers' interactions. Phone inbound is the most expensive channel of communication being able to deviate … deviate those contacts to either self help or less expensive channels such as chat and email has been great!

Price

customer behavior and improve customer experience. This product replaced an expensive, in-house, and difficult to change large CRM systems. We now have a great

limitations that you can't get past such as setting the value of one field equal to the value of another. The rules are very easy to use, but some pretty … features. I can very quickly create a report to look for trends, highlight values with conditional formatting, pull in…