Oracle CX Service (formerly Oracle Service Cloud) Reviews

201 Ratings
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Score 8.0 out of 100

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Reviews (1-4 of 4)

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Anonymous | TrustRadius Reviewer
August 06, 2019

On cloud 9!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

9
I think we set a record for shortest time spend on implementing, and overall it went really well. What gave us the most challenges was the employees who hadn't been prepared well enough by their leaders, to understand that everything was not 100% done.
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Mig Ponce | TrustRadius Reviewer
January 06, 2014

Oracle RightNow: the Cadillac of CRMs

Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

8
Be sure to allow more time (and potentially more cost) than you might originally anticipate! Especially if you are switching from another system and you are attempting to duplicate its setup.
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Anonymous | TrustRadius Reviewer
December 18, 2013

Review of the RightNow Knowledgebase

Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

6
Work with a RightNow expert during the implementation. Explain features that would you like to have. Often, somebody who really knows the system can show you what you need to do to achieve the desired results. Where a RightNow support engineer or a consultant might say "the system can't do that," a RightNow application engineer will listen to what you need, and often come up with an alternate path to achieve it.
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Feature Scorecard Summary

Organize and prioritize service tickets (57)
8.4
Expert directory (38)
7.1
Subscription-based notifications (42)
6.9
ITSM collaboration and documentation (37)
7.0
Ticket creation and submission (58)
8.4
Ticket response (58)
8.3
External knowledge base (50)
7.7
Internal knowledge base (58)
7.7
Customer portal (55)
8.5
IVR (23)
7.7
Social integration (33)
6.9
Email support (60)
8.4
Help Desk CRM integration (41)
8.0

About Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud), part of the Oracle Cloud CX suite, is a cloud-based, omnichannel solution that delivers relevant, connected customer experiences via personalized service interactions with a 360-degree view of the customer. With both B2C and B2B offerings, Oracle CX Service empowers businesses to offer customers various choices to engage across channels—anywhere, and any time—while balancing automation and intelligence with high-value customer engagement. Oracle CX Service's approach is driven by knowledge, automation, and evolving customer engagement channels, simplifying every service experience for agents and customers alike. By helping to differentiate your organization’s service experience, Oracle CX Service aims to deliver measurable business impacts across all industries.

The platform includes: Digital Customer Service, Service Center, Field Service, Knowledge Management, Customer Data Management, and Intelligent Advisor.


Oracle CX Service (formerly Oracle Service Cloud) Screenshots

Oracle CX Service (formerly Oracle Service Cloud) Integrations

Everything on the Oracle Marketplace (75+ apps)

Oracle CX Service (formerly Oracle Service Cloud) Competitors

Salesforce Service Cloud, Zendesk, SAP CRM Service Manager, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CX Service (formerly Oracle Service Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Service (formerly Oracle Service Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Greek, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukranian