Skip to main content
TrustRadius
Oracle E-Business Suite

Oracle E-Business Suite

Overview

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Read more
Recent Reviews

A Powerhouse ERP

8 out of 10
March 02, 2020
Incentivized
Oracle eBusiness Suite is used within several different silos of the organization. There are three separate implementations of the product …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Role-based user permissions (72)
    9.9
    99%
  • API for custom integration (69)
    9.8
    98%
  • Accounts payable (76)
    9.7
    97%
  • Accounts receivable (74)
    8.9
    89%
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

What is Sage 100cloud?

Sage 100 (or Sage 100cloud is a business management software offering a broad range of modules designed to meet the many needs of virtually any business. It encompasses financial operations and accounting, payroll, business intelligence, CRM, eBusiness, manufacturing and distribution.

What is Genius Solutions?

Genius Solutions delivers a complete enterprise resource planning (ERP) solution, including software, implementation services, and field expertise for small to mid-sized custom manufacturers across the US and Canada. Genius ERP is built for SME manufacturers handling make-to-order, engineer-to…

Return to navigation

Product Demos

Evosys Smart Self Service for Oracle Ebusiness Suite DEMO,

YouTube

17 Volume Book Set on Oracle R12 iPad Demo

YouTube

Evosys Smart Self Service for Oracle Ebusiness Suite- DEMO,

YouTube

Oracle Inventory Reserves - Triniti iReserves Demo

YouTube

Data Quality Dashboard for Oracle EBusiness Suite

YouTube

ENH iSecure: Integration of Oracle eBusniess Suite with Sailpoint's Identity IQ

YouTube
Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.3
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.5
Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.9
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.1
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.9
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

8.7
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8.9
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

9.2
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

7.8
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

7.6
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

8.9
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

8.4
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

7.1
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

7.5
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

7.8
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

8.6
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

8.3
Avg 7.3
Return to navigation

Product Details

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Oracle E-Business Suite Competitors

Oracle E-Business Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Sage 500 ERP and SAP Concur are common alternatives for Oracle E-Business Suite.

Reviewers rate Role-based user permissions and Custom reports highest, with a score of 9.9.

The most common users of Oracle E-Business Suite are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(583)

Attribute Ratings

Reviews

(76-93 of 93)
Companies can't remove reviews or game the system. Here's why
Gerard Stam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite is a steady, configurable solution for organizations that seek a rock solid foundation for their Enterprise administration. It is a configurable, extensible solution. It can be used out of the box with minimal business rules up to highly extensible, customizations. For the latter the complexity can be supported with the many API-options as well as a flex-field structure. One can also leverage from a high potential of logging-facilities; however... the more you're logging... the more it will be of impact on performance. There's a benefit for those organizations that want extreme control over configuration compared to SaaS solutions nowadays. Another benefit is that something like General Ledger can remain the constant, reliable financials heart while seeking agility in other solutions.
  • Agile
  • Extensible
  • fit for purpose out of the box
  • Perfect sustainable financial heart in the midst of SaaS, PaaS agility
  • Room for improvement on APIs
  • Room for improvement in Enterprise Service Bus support

Well suited: out of the box configurable, extensible solutions

Less appreciated: room for improvement on API level

Raviraj Raikar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is being used by our client which mainly deals with fire fighting equipment. This equipment needs installation to the customer locations. Also, based on the contracts agreed upon, they need further servicing and replacement. CRM helps to prepare the quote and convert the quote in to an order. It has strong customer data integration capabilities. Our client also use the E-Billing facilities to prepare bills for their clients.

Since the underlying ERP is Oracle R12 EBiz platform, it helps in smoother integration of customer and orders data with the EBiz environment.
  • Real time searches within the application are pretty quick as compared to the other widely used CRM tools.
  • One challenges with any CRM tool is data segregation and mapping. Oracle CRM inbuilt features helps in merging accounts and contacts which are repetitive in nature.
  • Deployment of changes and customization are easy for the administrators of Oracle CRM. Once changes are made and the end user acceptance testing is approved, the changes can be easily migrated to production system.
  • Oracle Reporting Engine is quite robust enough to handle any complex reporting requirement.
  • From reporting standpoint, running and executing complex reports are time consuming and have some impact on the performance of the application.
  • Some of the intuitive features which are present in a CRM like Salesforce are missing. Some of these features include Mobile Apps Integrations, Multiple Layout Views, etc.
  • Mass deletion of data needs to be handled from the backend using webservices.
Oracle CRM would be suitable for Small and Medium Enterprises which can run with not so extensive features, and limited pricing as compared to Salesforce CRM. There are a few limitations with the features that are available with Oracle CRM as compared to Salesforce CRM. If the underlying ERP used is Oracle 11i or R12, then the CRM seamlessly integrates with the ERP, and thus gives better user experience.
Federico Shortrede | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We’re running Oracle eBusiness Suite for most of our business processes throughout all our companies, business units and countries. Areas attended by the different modules are: accounting, fixed assets, purchase orders, payments, sales, invoicing, production, stocks, projects, and asset maintenance. We have the solution implemented on a corporate basis for three different countries, for more than 15 companies and working with two different languages.
  • Huge integration between the different modules
  • Matrix account plan, based on the concept of flex fields, are much more flexible than the traditional hierarchical concept (once the account department understand the new concept and possibilities)
  • Very broad solution, with functionality for almost every area of the company
  • Good integration with other solutions complementary to eBS modules
  • Responsibilities definition and control can be a nightmare if you have to be SOX compliant and to respect segregation of duties. Specific modules for this task are available from Oracle at crazy prices.
  • Taking developments from a non-productive environment to production has a lot of room to improve. eBS doesn’t have a mechanism as other ERPs do, so you need to develop your own tools or think in some other solution.
  • When you work in countries with extremely complex taxes and withholdings, such as Argentina and Brazil, standard tax engines are never enough, even with the localization package. So you need to think about (a lot of) extra money to develop customs or to implement local solutions and cope with all the necessities. But I have to admit that the same happens with all the world class ERPs.

Excellent for a multi-national enterprise, with several companies and/or business units, with intercompany-eliminations. Companies should have a certain level of organization, with the same maturity in procedures; on the contrary, it can be extremely inefficient for companies with procedures full of “exceptions”.

Licensing, implementation and supporting costs might be very prohibitive for small companies.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle’s eBusiness Suite provides a majority of the core functionality required for IMMI’s business processes. We have been using this system for about 15 years and it runs over 70% of all the business processes at IMMI. It helps with our global supply chain and addresses the requirements in other countries with regulatory requirements.
  • Supply Chain Management
  • Costing
  • Sales Order Management
  • Multi-step outside processing
  • User experience improvements across all modules
  • Supplier Collaboration improvements
Core backoffice processes are supported well, but the sales and CRM modules are very weak and lack the user experience available in other packaged software.
November 18, 2016

Make Oracle Great!

Thangaraju Karuppusamy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
[Oracle eBusiness Suite is being used] across the whole organization. It covers the Manufacturing and Financial needs.
  • Covering almost all the functionalities of Manufacturing cycle.
  • Easy for business users to navigate and perform activities.
  • GL fundamental is strong enough to cover the accounting.
  • GL Complexity. Though it is strong, it's very complicated to manage. Lots of processes involved before getting the final account summary. NetSuite and Workday provide easy method of tagging the account on transactions and provide GL summary without any additional processes in between.
  • Revenue Recognition - Not sure if latest versions of ERP address this. But, most companies go with external vendors for recognizing revenue to cover 605/606 standards.
I will recommend for sure. Maybe I am biased since I have worked in Oracle/Java in my entire professional career. It is suited for small/medium/big companies. But, many big clients (EMC, VMware) went with SAP after years of using Oracle. That's the mentality the top management gets in most places. They start disliking Oracle. It could be because of 'endless patches' and maintenance, bugs that they need to deal with frequently. In this cloud era, everyone wants reports and metrics in very elegant manner in very quick way. Standard ERP doesn't provide that kind of report.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite (EBS) is being used as one of five major pillars for end-to-end OTR and DTB by one of our divisions; we use the project manufacturing capability extensively. EBS is modularity used by our HQ and additional modules will be rolled out over the next few years --- but will continue to be one of our five pillars that we integrate.
  • Transactional drill-down
  • Configuration
  • Project manufacturing and dimensions of blended usage: common inventory + project inventory
  • UI
  • API completeness
Pillared solutions and thorough APIs to support a conglomerate are not easy to deploy and not appropriate for an SMB.
July 08, 2015

Oracle EBS Overview

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite is being used across a variety of manufacturing plants and support orgs to provide consistent application of resource planning and reporting. The goal is better use of time and resources to support overall effectiveness and maximize profits.
  • EBS provides for seamless integration of business planning, processes, and activities that increase production, lower cost, and facilitate overall performance.
  • EBS provides consistent global reporting from multiple data sources allowing the business to better plan global sourcing, inventory, and replenishment strategies.
  • EBS planning and resource capabilities support improved supply and lead-time planning to increase manufacturing efficiency while minimizing inventory investment.
  • EBS endows management with real-time knowledge that facilitates quicker, informed operational decisions.
  • EBS provides for personalization and tailoring of workflows to meet organization-specific business-specific challenges.
  • Although EBS comes with predefined reports, these seldom fit specific business needs from an "out of the box" perspective. Subsequently, customiztion, via code changes, is required.
  • EBS does not integrate easily with other applications that an organization may already have in place. Building, testing, and rolling out customized interfaces is timely and an expensive proposition.
  • EBS is extremely detailed and structured. Users don't find it "click-friendly" at first and implementation sites find that it doesn't increase employee productivity time until it's well established.
  • The 12.x version is Java heavy and uses a lot of html screens. Speed and efficiency can be hampered by limited IT infrastructure at plant locations.
As with most ERP solutions, Oracle eBusiness Suite (EBS) requires users be given multiple responsibilities based upon job role. From a security perspective, Segregation of Duties (SOD) and Sarbanes-Oxley (SOX) conflicts can be extremely difficult to resolve for smaller sites where employees wear multiple hats.
Alessandro Mascelloni, ICP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We moved to Oracle from various ERP Systems around the globe in order to have a UNIQUE VERSION of the TRUTH...We are using Oracle eBusiness Suite Worldwide across 25 countries with 65 different ledgers. We are using all the intercompany functionality, single and double drop shipment, various localization, external orders and also we are using the SLA Rule engine in a very heavy mode. We have all our departments using the application. We built a lot of custom reports (BI Publisher and Discoverer) to have an accurate SLA/GLA reconciliation and also to provide KPIs to the upper management.The integration between modules is remarkable. Is very stable and has a very robust and scalable architecture.
  • All In ONE Solution. Oracle during the years have acquired a lot of companies ( Hyperion, Demantra and so on) but all the modules are well integrated. The information are available in REAL Time anytime, everywhere...
  • Flexibility: Oracle’s best of breed approach, allows us to have more flexibility to accommodate changing business needs. We are able to accommodate setup changes and report/logic changes in a very short period of time. In the last year we adopted the "Agile" methodology in order to accommodate the business requirements and we discovered a new KILLER Couple. ORACLE+Agile Methodology is FANTASTIC DUO...
  • Accounting: Very strong US GAAP accounting Module. With the new SLA engine also an IFRS model accounting can be easily implemented. With the support for Secondary Ledger, the IFRS accounting is automatic once the SLA engine have been setup.
  • Open API Hooks: We used a lot of seeded Oracle APIs in order to expand Oracle Standard Functionality.
  • Is an expensive ERP Suite to keep supported. Oracle has improved patching with the 12.2 version (Online Patching) that should reduce downtime, but there are still some hiccup caused by applying patches for one issue that causes a "Domino Effect" on other modules. But overall the ONLINE PATCHING is a very big innovation.
  • Service Oriented Architecture (SOA) is very expensive to be implemented.
There are 3 key factors that need to be taken into consideration if Oracle eBusiness wants to be implemented:
1) Is your company "big enough" to have Oracle eBusiness suite implemented?
2) How many IT and Business analysts do you need to keep this "car" up and running smoothest as possible.
3) How much will be my annual fees for licenses and support? There are other companies that can provide support on Oracle eBusiness suite (outside Oracle Inc.)? Are these companies reliable? Do they have specialized knowledge?
3) Have you in place a Change Management process in order to control the functional/technical changes that will happen on the application?


R. Daniel Knapp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle E-business Suite 11.5.10 ERP is used internationally by Diebold, Inc., a provider of banking and security solutions, as its enterprise business platform solution. Oracle CRM is used primarily for call center service request handling and field service dispatch and management. Oracle CRM enables Diebold to execute: service request installed base equipment entitlement, acceptance and tracking; service technician coverage, task scheduling and dispatch; customer inquiry and escalation management; spares parts requests; task debrief, including labor, travel, expense, and spares part reporting; installed base configuration update of reported parts usage; depot repair of repairable modules; and both service and contract pricing and billing elements. The Oracle CRM solution ties together the international Diebold business entities in a common database language and in common processes, providing apples-to-apples reporting of Diebold's service operations in a single instance. Notable exceptions are the separate Oracle CRM instance in Brazil used to accommodate more particular localizations and language requirements, and Diebold North America, which is slated to implement the full Oracle R12 suite in 2015; the intent being to upgrade the international groups to that platform thereafter.
  • Oracle 11.5.10 CRM provides good cross-modular visibility. Oracle forms allow users to access entitlements, installed base configuration, contact information, and knowledge bases logically from functional forms.
  • Oracle 11.5.10 CRM facilitates great installed base transaction tracking. The detailed level in which configuration alteration and equipment movement is accompanied from cradle to grave is exceptional.
  • Oracle 11.5.10 CRM controls and simplifies data tracking during service request creation and throughout the servicing process.
  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
Oracle 11.5.10 CRM is a great tool and database, but it has flexibility limitations, mostly in its GUI. For extremely standardized or infrequent use, this is the tool to use, as its data validation and basic setup is perfect for what Oracle considers to be "best practices."
I would still recommend Oracle 11.5.10 otherwise, as well, but if speed or conditional information were necessary, I would recommend interfacing with a web GUI to allow for a more streamlined and purposeful front-end.
A close relationship also should be considered between service operations and IT to ensure that service exceptions are maintained in a timely and organized fashion.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite is being used to approve revenue contracts by reviewing the financial results. Oracle is used across the whole organization. It takes care of general ledger, accounts payable and marketing.
  • The finance model is extremely helpful in evaluating the revenue contracts.
  • We use Oracle for Revenue, GL, Accounts Payable.
  • It is nice to have so many depts within the company using various modules of Oracle.
  • Provide more training
  • Only key in data once and not duplicate times
  • Log in should be the same as the global company log in.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle at the corporate level to do all accounting and financial reporting and consolidations.
  • Uploading information into the tool
  • Plenty of data fields to customize reporting specifically for your business
  • Reporting
  • Not easy to customize for your unique business needs
  • Manufacturing/work order is weak
  • Job costing needs improvement
Oracle eBusiness Suite is very well suited for a standardized SKU inventory shop. It is not well suited for a shop where most everything is customized for specific customers.
Jill Dowling, CPA | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We are using Oracle eBusiness Suite to consolidate financial information from all of our subsidiaries around the world. It is primarily used for consolidation only. Subsidiaries are likely to have their own accounting software to maintain their ledgers.
  • Adding new users is easy.
  • It works well for collaborating globally.
  • Reporting can be a challenge. We primarily use Excel to create reports but retrieving data can be slow and cause computer crashes.
  • Data entry can be challenging. Data upload is the best solution but if manual adjustments are required, copy and paste isn't an option.
I'm not familiar with other products used for financial consolidation. It feels like this is a good fit for companies with locations far and wide because it can be easily accessed through a web browser.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite (or simply EBS) is the primary software platform on which our organization's business runs and is used across the whole organization by almost every department.

The different modules within EBS used by our organization include (but are not limited to):

  • Manufacturing - used to accept incoming orders, schedule manufacturing jobs and accept returns (Return Material Authorization).
  • Shipping - provide transit-time estimates and interface with third party shippers to enable real-time shipment tracking.
  • Supply Chain - forecast demand, manage warehouse stocking and determine manufacturing lead times.
  • Sales Representative/Customer Service - interface with customers and provide detailed information on their orders via various tools/modules in EBS.
  • Finance - manage payables and receivables organization-wide.
  • Human Resources (HR) - manage salary payments and tax/deductions/additions for employees.
  • Oracle iStore - provide customers with the ability to place online orders.
  • Support for doing business across various geographies - Oracle eBusiness Suite enables strong support for doing business internationally by providing multi-language and multi-currency features. Once a module is implemented, rolling it out to use in a new country/geography, in most cases, involves setup changes to translate messages and text in the new language. Currency conversion happens by default and can be linked to a third-party provider for up-to-date rates. For countries (e.g. Brazil) with specific regulatory and government reporting requirements, Oracle eBusiness Suite provides custom modules that can be used to achieve compliance with local laws and regulations.
  • Support for modules dealing with Financials - Oracle eBusiness Suite provides comprehensive support for financial transactions and reports for both Receivables and Payables. Within Receivables, support for various payment methods include credit card payments, ACH, invoice and cash. Pre-configured features allow integration with third-party payment processors that include leading financial institutions (Chase, BofA etc). Integration with new payment processors is well-defined with a list of steps that that need to be performed to achieve this. The eBusiness Suite also allows the organization to asses customers in terms of their financial health and manage risk accordingly.
  • Within Payables, abilities exist that allow the organization to manage suppliers, setup custom payment terms, manage purchase orders and match with receipt.
  • Similar to Receivables, payments can be made to suppliers/vendors using a variety of payment methods including credit cards, cash, ACH and other methods.
  • Strong cross-module integration - Oracle eBusiness Suite modules integrate very well with each other and can provide a top-bottom view of activity in an organization.
  • For an order placed by a customer, the flow looks like this: Online orders, via Oracle iStore, feed into Oracle Order Management (OM). OM is used by customer service representatives to track orders from the point of being booked to delivery. Manufacturing uses incoming orders to schedule work orders and updates the order status to reflect this. Shipping picks up the order when it is ready to ship and updates the order to reflect this. Finally, Accounts Receivable, invoices a customer when the delivery of an item is made at the customer location.
  • Support for mobile apps - The support for getting mobile-friendly information remains limited although Oracle is slowly releasing apps that address different modules. The released mobile apps address information availability in a piecemeal manner versus the integrated view that say, Oracle Order Management, provides on the desktop. Competitors (like SAP) have an dedicated mobile platform that offers users the ability to extend existing apps and even build custom apps that integrate into their ecosystem. In this day and age, the level of support for mobile applications from Oracle has a lot of room for improvement.
  • Heterogeneous technologies - The many modules with Oracle eBusiness Suite uses a mix of technologies ranging from PL/SQL to Forms to JSPs to SOA.
  • For an organization to effectively make use of the features offered and be able to customize it as per their needs, it will require the use of development staff that can work with all the different technologies that come with eBusiness Suite. While out-of-the-box integration id well engineered in Oracle, building custom integration points between different modules, particularly when it involves a new module versus a much older module (akin to a legacy system), requires the use of developers/analysts that need to workaround the intricacies of integrating legacy systems.
  • Support for user-requested features from Oracle Corp - In using the eBusiness Suite, Oracle offers a support plan that includes the ability for organizations to log change requests for new features that they would like to see in a particular module. While customization is an option that can be used to achieve desired functionality in the eBusiness Suite, Oracle does not support and/or offer development advice or custom functionality. The change request process can yield varying results possibly depending on how many users have requested a particular feature and how "critical" the feature is deemed to be based on Oracle's point of view. I general, the change request process (to add new features) appears to take time our organization has come to rely on customization as the primary manner in which new functionality within an eBusiness Suite module is achieved. I count this a weakness since this gives the impression that Oracle is less nimble in responding to changes in the eBusiness Suite.
Per my experience, the key questions when considering a product like Oracle eBusiness Suite would be:

  1. Do I truly need a full-fledged enterprise resource planning (ERP) system?
  2. Does my business operate across different geographies/countries?
  3. Is my organization willing to invest a considerable amount of time (up to a year during initial setup) and resources in setting up Oracle eBusiness Suite, especially when there are multiple modules involved?
  4. Am I willing to hire and maintain staff that will provide the ability for me to customize Oracle eBusiness Suite as dictated by changing business requirements and market conditions?
  5. Am I willing to continuously upgrade Oracle eBusiness Suite as major updates come from Oracle? This is important since Oracle tends to de-support older versions eventually.
  6. Am I willing to maintain a yearly support license since this provides the best value for making use of Oracle eBusiness Suite?
  7. As business expands and/or mergers/acquisitions happen, am I willing take on the implementation tasks that come up with incorporating a new entity onto my existing eBusiness Suite system?
March 27, 2015

Oracle EBS

Aashca Joshi, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We currently use it for all our HR, Payroll and Benefits needs. It's used across the org on the US side and only HR is being used on the Int'l side. It addresses various critical problems like maintaining employee records, running payroll and benefits enrollment.
  • I feel it helps by providing great flexibility to store various employee data based on the needs of all different divisions and countries.
  • The benefits module is fairly easy to use
  • The whole Oracle EBS is intuitive and easy to customize.
  • Just wish there was a better reporting tool that could be used to run employee reports more smoothly.
I wish it was more compatible with other downstream systems and could carry on transactions in a better way.
Victor Alarcon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have an on staff lawyer that authors about 17 different contract templates for service work and materials. These contract templates contain all of the terms and conditions we use for various types of purchase orders, contract purchase agreements and blanket purchase agreements. The system defaults the main contract template used and then the buyer decides if another one is more appropriate to use. If so they remove the main one and add one of the other contract templates to the document they are creating. The terms and conditions are then synchronized to the document. When viewing the document the PO PDF contains the PO itself along with the terms and conditions. The sychronization is done through XML publisher.

Our on staff lawyer enters all of the terms and conditions required for the specific service including general requirements, compliance language, lien waivers, billing instructions, etc...into one big clause which serves as the contract template. These are update periodically when the need arises
  • Each document goes out the door with a specific set of terms and conditions
  • All of our service work which we do a lot of has its own unique set of terms and conditions
  • Material purchases have their own set of terms and conditions
  • Our lawyer has had trouble editing the clauses through WORD
  • We have not utilized all of the functionality within the product
  • We didn't want our buyers picking and choosing from a library of clauses to build a set of terms and conditions. Instead our lawyer has already done the heavy lifting by including everything in one contract template
Oracle E-Business Suite Procurement Contracts is well suited for creating various contract templates based on whether or not you are doing construction work, non-construction work, lease and rentals, engineering services or I.T. services.

You can build a set of questions to help guide your users to select the appropriate template or clause but we elected not to go that route.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
EBS is used by all users globally at least for time and expenses, iProcurement etc. It supports sales operations, quoting and fulfillment, supply chain operations including manufacturing in multiple locations, warehouse management in 3 main distribuion hubs (US, Europe and Asia). EBS is also used for service manangement, service contracts, plus we use full financial suite.
  • Order fulfillment, scheduling, and planning. WMS and mobile warehouse operations are very good now.
  • Easy user management of responsibilities and access.
  • Supports multi-language environments.
  • EBS is mix of different technologies that shows its age and history of Oracle acquisitions. The older forms are generally better than the OAF web pages. Its code is a mix of PL/SQL, Java, SQL scripts, with some C, Javascript. It requires Oracle Workflow, Report Builder to maintain basic extensions.
  • It is an expensive suite to keep supported. Oracle has improved patching but there are still frequent issues caused by applying fixes for one problem that create issues elsewhere.
  • Some of the newer technologies to extend SOA are expensive to implement and license.
Oracle eBusiness Suite is well suited to larger mid-size and large companies. Even taking the no customization approach EBS is complex and needs lots of expertise from business analysts to implement and support. How large an IT organization will be needed to support EBS, DBAs, developers, business analysts, super-users, system administrators, plus managers? What other applications will be needed for integration, tax calculation, shipping, transportation and customs and excise, HR and CRM?
Rob Larson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the Oracle eBusiness Suite to access employee information such as current employee information. I use it to access my bimonthly pay information, employee status, W2 info, and benefit election choices. I find this product useful to find all this info in one spot. I routinely use it to mainly look up my leave and earnings statement or to look at my prior employment status changes within my company.
  • Ease of use in viewing current/previous pay statements
  • Readily accessbile when looking at current W4 elections
  • Nice layout when checking what my current employee benefit elections are
  • I have not experienced any difficulties with my level of use for this product.
It saves a lot of time when looking up personal employment choices in regards to benefits, current tax staus info, and payment status without having to call our human resources department, or waiting for a pay stub to be received in the mail.
Score 9 out of 10
Vetted Review
Verified User
  • The various modules in E-Business Suite are seamlessly integrated with one another and provide the industry standard for transactional systems. The fact that such a wide range of different modules is so seamlessly integrated is a huge plus.
  • In addition, the entire stack has great usability and it's not difficult to customize the suite for specific business needs. Customers can expand base functionality through customizations which are relatively easy to develop.
  • The product does well with standard ERP functions like inventory planning, order entry, shipping, purchasing and financials. All of these major business processes have become quite refined over the years and work very well indeed.
  • One other area the product does particularly well is the ability to automate processes and eliminate the need for manual labor like data entry from third party systems, or automation of the purchasing and supply chain planning solutions. Some examples:
  • Design documents: the Agile Product Lifecycle Management module (which was once a separate standalone product) has a very strong adapter to the rest of the suite. Data from this module used to have to be re-keyed into the ERP system but now this is no longer necessary. With Version12, this is easier than ever. The new version had replaced the old character-based forms with web forms which are much easier to integrate with the Agile system.
  • Pricing updates. New pricing schemas used to be re-keyed by hand py product managers. Now, it's relatively simple to write a program that uploads an Excel spreadsheet automatically making manual data entry unnecessary.
  • Inventory management: When inventory levels fall below a pre-set level, the system automatically creates a new purchase order during the night and notifies inventory managers in the morning.
  • The suite has been around for quite a while at this stage and it is now a very stable platform. Many of the kinks and bugs have long ago been fixed and the platform really is rock solid.
  • This depends on how the application has been deployed, but some modules or functionality like E-Business Tax may not be helpful for companies that are not operating in Europe or globally.
  • Also, some modules like advanced supply chain planning might be overwhelming for companies that have far fewer products to sell. It's important to understand what modules are needed to support specific business processes. This is not always easy to tell.
  • The sales module is not great - obviously the key vendor in this area is Salesforce. Many Oracle customers tend to use Salesforce for Sales and Marketing, or else develop their own modules leveraging the extensive and easy-to-use customization capabilities of the E-Business suite suite. Oracle has been working hard to develop the Siebel platform as a credible competitor to Salesforce, but many Oracle customers (like us) have already deployed Salesforce as the industry leading Sales CRM and are very unlikely to switch at this point. Integration between the two products is quite straightforward and the switching costs are high so there is very little incentive to switch.
Oracle E-Business Suite applications help customers manage the complexities of global business environments regardless of whether the organization is small, medium, or large in size. Oracle application modules seamlessly integrate with each other and, based on needs, customers can choose to implement the modules they need for their business. Oracle E-Business Suite applications will continue to be enhanced against industry standard processes that eliminate the need for customizations hence making the upgrades less time-consuming and increasing ROI.
Return to navigation