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Oracle E-Business Suite

Oracle E-Business Suite

Overview

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

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Recent Reviews

A Powerhouse ERP

8 out of 10
March 02, 2020
Incentivized
Oracle eBusiness Suite is used within several different silos of the organization. There are three separate implementations of the product …
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eBusiness Suite Review

8 out of 10
September 19, 2019
Incentivized
We have been using Oracle eBusiness Suite for 12 years, it is being used by finance, supply chain, and HR departments. Procure to pay, …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Role-based user permissions (72)
    9.9
    99%
  • API for custom integration (69)
    9.8
    98%
  • Accounts payable (76)
    9.7
    97%
  • Accounts receivable (74)
    8.9
    89%
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Pricing

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N/A
Unavailable

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

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Sage 100 (or Sage 100cloud is a business management software offering a broad range of modules designed to meet the many needs of virtually any business. It encompasses financial operations and accounting, payroll, business intelligence, CRM, eBusiness, manufacturing and distribution.

What is Genius Solutions?

Genius Solutions delivers a complete enterprise resource planning (ERP) solution, including software, implementation services, and field expertise for small to mid-sized custom manufacturers across the US and Canada. Genius ERP is built for SME manufacturers handling make-to-order, engineer-to…

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Product Demos

Evosys Smart Self Service for Oracle Ebusiness Suite DEMO,

YouTube

17 Volume Book Set on Oracle R12 iPad Demo

YouTube

Evosys Smart Self Service for Oracle Ebusiness Suite- DEMO,

YouTube

Oracle Inventory Reserves - Triniti iReserves Demo

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Data Quality Dashboard for Oracle EBusiness Suite

YouTube

ENH iSecure: Integration of Oracle eBusniess Suite with Sailpoint's Identity IQ

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.3
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.5
Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.9
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.1
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.9
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

8.7
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8.9
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

9.2
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

7.8
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

7.6
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

8.9
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

8.4
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

7.1
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

7.5
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

7.8
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

8.6
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

8.3
Avg 7.3
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Product Details

What is Oracle E-Business Suite?

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Oracle E-Business Suite Competitors

Oracle E-Business Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.

Sage 500 ERP and SAP Concur are common alternatives for Oracle E-Business Suite.

Reviewers rate Role-based user permissions and Custom reports highest, with a score of 9.9.

The most common users of Oracle E-Business Suite are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(584)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Oracle eBusiness Suite is used across many departments in our organization in the United States and Canada. We use many different modules of the application including Order Management, Accounts Payable, Accounts Receivable, Inventory, Supply Chain Management, Shipping, etc. It easily integrates with many other Oracle applications that we use as well such as SOA Suite, ATG Commerce, and Agile PLM.
  • I have a lot of experience using the Order Management module, and it can be as simple or complex as you need. There are workflows that can be customized too.
  • There are many integrations possible with other applications.
  • The more modules in the eBusiness Suite that you use, the more functionality you can expect out of it because it is designed for all of the moving parts to work together seamlessly.
  • The cost of implementing the eBusiness Suite can be substantial, and licensing / maintenance are on-going expenses which are not cheap either.
  • Finding support staff who are knowledgeable is a challenge. There are so many moving parts of the eBusiness Suite that support personnel tend to have "specialties" within the application (i.e. Order Management or Receivables). And because of simple principle of supply and demand, worthwhile support people and companies demand a premium.
  • Oracle patching and upgrades are very frequent which can be seen as good or bad, but it is time consuming to have to test so often.
I would say the the eBusiness Suite is much more suited for large organizations. Although it can certainly be used by smaller companies, it would be overkill. Small companies can use business management software with a much smaller footprint and price tag.

If your company does not have a substantial budget available for on-going support and license fees, you should probably look elsewhere.
General Ledger and Configurable Accounting (7)
75.71428571428571%
7.6
Accounts payable
90%
9.0
Accounts receivable
90%
9.0
Global Financial Support
N/A
N/A
Primary and Secondary Ledgers
90%
9.0
Journals and Reconciliations
90%
9.0
Configurable Accounting
90%
9.0
Standardized Processes
80%
8.0
Subledger and Financial Process (5)
52%
5.2
Billing Management
90%
9.0
Cash and Asset Management
N/A
N/A
Travel & Expense Management
80%
8.0
Budgetary Control & Encumbrance Accounting
N/A
N/A
Period Close
90%
9.0
Inventory Management (3)
56.66666666666667%
5.7
Inventory tracking
90%
9.0
Automatic reordering
N/A
N/A
Location management
80%
8.0
Order Management (5)
88%
8.8
Pricing
90%
9.0
Order entry
90%
9.0
Credit card processing
90%
9.0
Cost of goods sold
90%
9.0
Order Orchestration
80%
8.0
Payroll Management (3)
N/A
N/A
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Reporting & Analytics (3)
43.33333333333333%
4.3
Dashboards
N/A
N/A
Standard reports
60%
6.0
Custom reports
70%
7.0
Customization (2)
60%
6.0
API for custom integration
60%
6.0
Plug-ins
60%
6.0
Security (2)
95%
9.5
Role-based user permissions
100%
10.0
Single sign-on capability
90%
9.0
Grants Management (1)
N/A
N/A
Award Lifecycle Management
N/A
N/A
Project Financial Management (6)
N/A
N/A
Budgeting and Forecasting
N/A
N/A
Project Costing
N/A
N/A
Cost Capture
N/A
N/A
Capital Project Management
N/A
N/A
Customer Contract Compliance
N/A
N/A
Project Revenue Recognition
N/A
N/A
Project Execution Management (4)
N/A
N/A
Project Planning and Scheduling
N/A
N/A
Task Insight for Project Managers
N/A
N/A
Project Mobile Functionality
N/A
N/A
Definable Resource Pools
N/A
N/A
Procurement (5)
48%
4.8
Bids Analyzed and Compared
80%
8.0
Contract Authoring
N/A
N/A
Contract Repository
N/A
N/A
Requisitions-to-Purchase Orders Integrated
80%
8.0
Supplier Management
80%
8.0
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
16%
1.6
Transportation Planning and Optimization
N/A
N/A
Transportation Execution Management
N/A
N/A
Trade and Customs Management
N/A
N/A
Fulfillment Management
80%
8.0
Warehouse Workforce Management
N/A
N/A
Manufacturing (5)
62%
6.2
Production Process Design
N/A
N/A
Production Management
70%
7.0
Configuration Management
70%
7.0
Work Execution
80%
8.0
Manufacturing Costs
90%
9.0
Supply Chain (3)
53.33333333333333%
5.3
Forecasting
80%
8.0
Inventory Planning
80%
8.0
Performance Monitoring
N/A
N/A
Product Lifecycle Management (2)
N/A
N/A
Proposal Management
N/A
N/A
Product Master Data Management
N/A
N/A
  • The eBusiness Suite makes it easier for various departments to work together.
  • Our IT department is lucky enough to have several people well-versed in the eBusiness Suite who can adequately support the product.
  • Certain areas within the application can be overwhelming and seem unnecessarily complex to users who are not familiar with ERP systems.
Oracle ERP Cloud is the direction that a lot of companies are heading. Oracle and most other big software companies are pushing everyone to move to the cloud. This is essentially Oracle's cloud counterpart to their on-premise eBusiness Suite. The ERP Cloud product is still in its young stages and has some maturing to do. But eventually it may become a viable alternative for a lot of companies with benefits such as reduced hardware costs and simpler maintenance.
250
The users within our business span a variety of departments. We primarily use the Financial and Manufacturing modules within Oracle eBusiness Suite. Our Finance department (AR / AP / Accounting) uses it for POs, invoicing, etc. Our Supply Chain team uses the inventory functionality and demand planning. Our sales team uses order management. We also use shipping features.
5
We have a relatively small in-house staff to support Oracle eBusiness Suite. There are about five people on our internal team. Some of the basic skills required are an understanding of databases, PL/SQL and some functional knowledge of the eBusiness Suite. It is also most helpful to have advanced knowledge of some particular modules of the application. The eBusiness Suite is so vast that it is unlikely to find a single person who is an expert in all areas.
  • Order entry
  • Inventory
  • Financials
  • Sub-ledger accounting allows us to track purchases at a granular level
  • iSupplier functionality allows our suppliers to enter shipment information without have internal access to our eBusiness Suite instance
  • Customizations on various screens allow us to adapt the ways users interact
  • We are looking to expand on our demand planning to better forecast our inventory needs
  • We are considering integrating with Oracle Analytics for advanced reporting needs
Our company is so heavily invested in Oracle, it doesn't make sense for us to switch to another product. And the Oracle eBusiness Suite provides all the functionality we really need from an ERP system. We have integrations with some of Oracle's newer cloud-based products which allows us to extend the functionality of EBS.
December 07, 2018

The Oracle @ERP

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle eBusiness Suite across multiple departments. It is the central system that collects data from all business functions, consolidates the same and funnels accounting data to our reporting tool.
  • Auditing - the inbuilt checks and controls ensure that all critical activities are audit tracked and presentable to auditors for review.
  • Functionality - the breadth and depth of functionality available to be utilized is essential for an organization looking for a single system to consolidate their business functions
  • Customizability - While this is strictly not one of the features supported by Oracle, the system does lend itself to customization and can greatly enhance usability
  • Reporting - Oracle needs to become better at reporting and using the latest trends for reporting using realtime analytics
  • GUI - the user interface of Oracle (barring Cloud) is still Java based and cumbersome to use.
For medium to large organizations that do not have any ERP systems, Oracle would a good place to go for their ERP needs. However, if they already use an ERP system (either inbuilt or purchase of a built-for-purpose tool), then Oracle can seem too heavy for them. Further, for small organizations, Oracle might seem too cumbersome and might seem a more expensive option.
General Ledger and Configurable Accounting (7)
82.85714285714286%
8.3
Accounts payable
90%
9.0
Accounts receivable
90%
9.0
Global Financial Support
80%
8.0
Primary and Secondary Ledgers
90%
9.0
Journals and Reconciliations
80%
8.0
Configurable Accounting
80%
8.0
Standardized Processes
70%
7.0
Subledger and Financial Process (5)
68%
6.8
Billing Management
60%
6.0
Cash and Asset Management
60%
6.0
Travel & Expense Management
50%
5.0
Budgetary Control & Encumbrance Accounting
80%
8.0
Period Close
90%
9.0
Inventory Management (2)
60%
6.0
Inventory tracking
70%
7.0
Automatic reordering
50%
5.0
Order Management (5)
64%
6.4
Pricing
50%
5.0
Order entry
70%
7.0
Credit card processing
50%
5.0
Cost of goods sold
80%
8.0
Order Orchestration
70%
7.0
Payroll Management (2)
45%
4.5
Pay calculation
40%
4.0
Benefit plan administration
50%
5.0
Reporting & Analytics (2)
60%
6.0
Standard reports
50%
5.0
Custom reports
70%
7.0
Customization (2)
80%
8.0
API for custom integration
90%
9.0
Plug-ins
70%
7.0
Security (2)
90%
9.0
Role-based user permissions
90%
9.0
Single sign-on capability
90%
9.0
Grants Management
N/A
N/A
Project Financial Management (6)
65%
6.5
Budgeting and Forecasting
60%
6.0
Project Costing
80%
8.0
Cost Capture
70%
7.0
Capital Project Management
70%
7.0
Customer Contract Compliance
50%
5.0
Project Revenue Recognition
60%
6.0
Project Execution Management (4)
27.5%
2.8
Project Planning and Scheduling
40%
4.0
Task Insight for Project Managers
30%
3.0
Project Mobile Functionality
N/A
N/A
Definable Resource Pools
40%
4.0
Procurement (3)
46.66666666666667%
4.7
Bids Analyzed and Compared
20%
2.0
Requisitions-to-Purchase Orders Integrated
70%
7.0
Supplier Management
50%
5.0
Risk Management (5)
N/A
N/A
Risk Repository
N/A
N/A
Control Management
N/A
N/A
Control Efficiency Assessments
N/A
N/A
Issue Detection
N/A
N/A
Remediation and Certification
N/A
N/A
Logistics (5)
50%
5.0
Transportation Planning and Optimization
50%
5.0
Transportation Execution Management
50%
5.0
Trade and Customs Management
50%
5.0
Fulfillment Management
50%
5.0
Warehouse Workforce Management
50%
5.0
Manufacturing (5)
34%
3.4
Production Process Design
30%
3.0
Production Management
30%
3.0
Configuration Management
40%
4.0
Work Execution
30%
3.0
Manufacturing Costs
40%
4.0
Supply Chain (3)
40%
4.0
Forecasting
40%
4.0
Inventory Planning
40%
4.0
Performance Monitoring
40%
4.0
Product Lifecycle Management
N/A
N/A
  • It has had a positive impact in that our business processes are now more structured, there is a robust SOP in place and processes are tracked and auditable.
While the advantage of Workday is its UI and general ease of use, the depth of functionality that it offers is not great and given that it is a SaaS product, there is not much flexibility in terms of customizing the application to our specific needs.
500
Almost all functions of the business are represented from Procurement, Payables, Revenue, Tax, Manufacturing, Quality, Demand Planning, Supply Chain, Legal and Commercial
20
We have a big contingent of technical resources who handle all the technical issues like code fixes, bugs etc along with technical development (reports, form personalization etc). We also have a small number of functional experts who work with the business to identify requirements, design solutions and work with the technical team to develop and deliver the same.
  • General Ledger - We use GL across all our business functions as the consolidation hub for all accounting activites
  • Payables - Our payables function is centralized and all outflow of money is handled through Oracle Payables
  • Revenue - All revenue from all sources is recorded and consolidated within Oracle Receivables.
  • Order Management - Our sales team use Oracle Order Management to record all sales of products to customers
  • Manufacturing - Our entire manufacturing processes are mapped out in Oracle and we heavily use Oracle Process Manufacturing to record and progress through our manufacturing process
  • Product Serialization - We use OPSM to do the serialization for our products
  • Barcode Scanning - We use handheld barcode scanners which integrate into Oracle and is used in our inventory scanning
  • We would like to use Oracle to track project costs
  • We need to be able to make better use of Oracle HR to perform end to end resource management
  • We could use OTL to track contingent workforce timesheets and utilization
Our company is heavily invested in Oracle and it would be a huge undertaking to move away from this platform which would probably make it a bad value proposition.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle eBusiness Suite is being used to approve revenue contracts by reviewing the financial results. Oracle is used across the whole organization. It takes care of general ledger, accounts payable and marketing.
  • The finance model is extremely helpful in evaluating the revenue contracts.
  • We use Oracle for Revenue, GL, Accounts Payable.
  • It is nice to have so many depts within the company using various modules of Oracle.
  • Provide more training
  • Only key in data once and not duplicate times
  • Log in should be the same as the global company log in.
General Ledger and Configurable Accounting (2)
45%
4.5
Accounts payable
90%
9.0
Accounts receivable
N/A
N/A
Subledger and Financial Process
N/A
N/A
Inventory Management (3)
N/A
N/A
Inventory tracking
N/A
N/A
Automatic reordering
N/A
N/A
Location management
N/A
N/A
Order Management (4)
15%
1.5
Pricing
60%
6.0
Order entry
N/A
N/A
Credit card processing
N/A
N/A
Cost of goods sold
N/A
N/A
Payroll Management (3)
N/A
N/A
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Reporting & Analytics (3)
30%
3.0
Dashboards
40%
4.0
Standard reports
N/A
N/A
Custom reports
50%
5.0
Customization (2)
25%
2.5
API for custom integration
50%
5.0
Plug-ins
N/A
N/A
Security (2)
N/A
N/A
Role-based user permissions
N/A
N/A
Single sign-on capability
N/A
N/A
Grants Management
N/A
N/A
Project Financial Management
N/A
N/A
Project Execution Management
N/A
N/A
Procurement
N/A
N/A
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain
N/A
N/A
Product Lifecycle Management
N/A
N/A
  • Increases employee efficiency
better product
20000
Finance, Marketing, Sales
2000
CPA, IT
  • General Ledger
  • Accounts Payable
  • Revenue
  • Revenue contracts
  • Retail
  • Government
Needs to better coordinate with company.
Yes
old internal systems
  • Product Features
We needed a suite of systems that can manage general ledger, accounts payable and revenue contracts.
Do the same thing over again!
  • Vendor implemented
Yes
General Ledger first then Revenue, Accounts Payable
Change management was a major issue with the implementation
should have one global logon
  • Helping employees implement Oracle
No
Don't need to spend the money. We use the internal folks to take care of premium support.
Works well.
Yes
yes the software was reviewed and the problem was taken care of.
When we were evaluating the various software products, Oracle provided exceptional service/support.
  • General Ledger
  • Accounts Payable
  • Revenue Contracts
  • Input the same data several times
No
Ease of use
March 27, 2015

Oracle EBS

Aashca Joshi, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We currently use it for all our HR, Payroll and Benefits needs. It's used across the org on the US side and only HR is being used on the Int'l side. It addresses various critical problems like maintaining employee records, running payroll and benefits enrollment.
  • I feel it helps by providing great flexibility to store various employee data based on the needs of all different divisions and countries.
  • The benefits module is fairly easy to use
  • The whole Oracle EBS is intuitive and easy to customize.
  • Just wish there was a better reporting tool that could be used to run employee reports more smoothly.
I wish it was more compatible with other downstream systems and could carry on transactions in a better way.
General Ledger and Configurable Accounting (2)
70%
7.0
Accounts payable
70%
7.0
Accounts receivable
70%
7.0
Subledger and Financial Process
N/A
N/A
Inventory Management
N/A
N/A
Order Management
N/A
N/A
Payroll Management (3)
80%
8.0
Pay calculation
80%
8.0
Benefit plan administration
80%
8.0
Direct deposit files
80%
8.0
Reporting & Analytics (2)
40%
4.0
Standard reports
40%
4.0
Custom reports
40%
4.0
Customization (2)
50%
5.0
API for custom integration
50%
5.0
Plug-ins
50%
5.0
Security (2)
70%
7.0
Role-based user permissions
70%
7.0
Single sign-on capability
70%
7.0
Grants Management
N/A
N/A
Project Financial Management
N/A
N/A
Project Execution Management
N/A
N/A
Procurement
N/A
N/A
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain
N/A
N/A
Product Lifecycle Management
N/A
N/A
  • Increased Emp efficiency and easy to learn
I have used a little bit of SAP and I feel one of the reason for using or choosing Oracle would be its price.
HR
20
Problem Solving
  • Process to enter new hire
  • Reverse termination
  • Running a concurrent program
  • Setting up new interfaces across the globe
  • feeding data to downstream systems
  • expanding other modules on the int'l side
It's a good system, but not the best.
No
  • Price
  • Product Features
  • Product Usability
  • Vendor Reputation
  • Analyst Reports
Product features are most important and it it's not able to do what you want out of it then it's of no use to your org.
nope
  • Don't know
  • Not sure as I wan't included in the implementation
Nope
  • Self-taught
yes and yes
little bit limited
nope
nope
It's been good, but not a great experience.
No
Can't recall
  • HR Module is pretty easy to use
  • So is their Benefits and Payroll modules
  • Purge records
No
It's just an OK tool.
As I mentioned, it's a good tool but not the best
As I mentioned, it's a good tool but not the best
As I mentioned, it's a good tool but not the best
  • AD
  • Travel Portal
It's not that difficult
  • None for now
Not Sure
  • File import/export
  • ETL tools
  • AppExchange or similar marketplace
not sure
As I mentioned, it's a good tool but not the best
None for now
As I mentioned, it's a good service but not the best
As I mentioned, it's a good service but not the best
Don't recall
None for now
No
  • Not sure and I didn't do the upgrade
  • better solutiions
No
Score 9 out of 10
Vetted Review
Verified User
  • The various modules in E-Business Suite are seamlessly integrated with one another and provide the industry standard for transactional systems. The fact that such a wide range of different modules is so seamlessly integrated is a huge plus.
  • In addition, the entire stack has great usability and it's not difficult to customize the suite for specific business needs. Customers can expand base functionality through customizations which are relatively easy to develop.
  • The product does well with standard ERP functions like inventory planning, order entry, shipping, purchasing and financials. All of these major business processes have become quite refined over the years and work very well indeed.
  • One other area the product does particularly well is the ability to automate processes and eliminate the need for manual labor like data entry from third party systems, or automation of the purchasing and supply chain planning solutions. Some examples:
  • Design documents: the Agile Product Lifecycle Management module (which was once a separate standalone product) has a very strong adapter to the rest of the suite. Data from this module used to have to be re-keyed into the ERP system but now this is no longer necessary. With Version12, this is easier than ever. The new version had replaced the old character-based forms with web forms which are much easier to integrate with the Agile system.
  • Pricing updates. New pricing schemas used to be re-keyed by hand py product managers. Now, it's relatively simple to write a program that uploads an Excel spreadsheet automatically making manual data entry unnecessary.
  • Inventory management: When inventory levels fall below a pre-set level, the system automatically creates a new purchase order during the night and notifies inventory managers in the morning.
  • The suite has been around for quite a while at this stage and it is now a very stable platform. Many of the kinks and bugs have long ago been fixed and the platform really is rock solid.
  • This depends on how the application has been deployed, but some modules or functionality like E-Business Tax may not be helpful for companies that are not operating in Europe or globally.
  • Also, some modules like advanced supply chain planning might be overwhelming for companies that have far fewer products to sell. It's important to understand what modules are needed to support specific business processes. This is not always easy to tell.
  • The sales module is not great - obviously the key vendor in this area is Salesforce. Many Oracle customers tend to use Salesforce for Sales and Marketing, or else develop their own modules leveraging the extensive and easy-to-use customization capabilities of the E-Business suite suite. Oracle has been working hard to develop the Siebel platform as a credible competitor to Salesforce, but many Oracle customers (like us) have already deployed Salesforce as the industry leading Sales CRM and are very unlikely to switch at this point. Integration between the two products is quite straightforward and the switching costs are high so there is very little incentive to switch.
  • ROI period is about 1 to 2 years depending on the various modules being used and the number of customizations.
Today, E-Business Suite is probably the industry leading transactional ERP package, and my expectations are that it will only get better over time with standardized solutions becoming available in future releases. This product is relatively easy to upgrade and use. It manages all of our core processes with ease.
Oracle E-Business Suite applications help customers manage the complexities of global business environments regardless of whether the organization is small, medium, or large in size. Oracle application modules seamlessly integrate with each other and, based on needs, customers can choose to implement the modules they need for their business. Oracle E-Business Suite applications will continue to be enhanced against industry standard processes that eliminate the need for customizations hence making the upgrades less time-consuming and increasing ROI.
500
Engineering, Marketing, Sales, Order Management, Supply Chain, Financials and Service.
10
Business analysts and developers.
  • Oracle E-Business Suite is a transactional system for businesses, and comprises of a complete collection of enterprise resource planning (ERP), customer relationship management (CRM), and supply-chain management (SCM) computer applications. We use the complete set of suite functionality to manage all our major business processes.
  • The product utilizes Oracle's core Oracle relational database management system technology.
  • For us, the suite provides solutions for key business processes like:
  • Design to Release: This is where product design documents are created and managed in the Agile Product Lifecycle Management module before they are imported into the Oracle E-Business suite once they have been manufactured and are ready to sell.
  • Order to Cash: This is where customer orders are managed all the way through from initial order to shipping and billing. This process relies on the SCM module and is tightly integrated with G/L and Financials so that sales are correctly recorded.
  • Procure to Pay: This process is where we manage the procurement process from order to payment. Once again, the process is tightly integrated with Financials.
  • In prior release of Oracle eBusiness Suite, the ability to customize or develop innovative processes that were missing for the tax management in eBusiness Suite had helped the business entities with global footprint to develop in-house processes for global tax management that allowed the companies to save millions of dollars in operating expenses, and took advantage of the tax incentives that are provided by various Countries the companies have established their businesses in. In the latest release of Oracle eBusiness Suite, Oracle provides a powerful, consolidated approach to managing indirect taxes through Oracle E-Business Tax with a rich interface to third-party tax engines.This unified design enables companies to control and consistently manage global sales, use, and value-added taxes across all Oracle E-Business Suite applications.
  • Oracle eBusiness Suite provides an advanced planning solution module, and for companies with multiple manufacturing sites or distributions across various global sites it helped planners to manage the inventory levels effectively and has the ability to view inventory levels at various inventory locations, and implemented lean manufacturing techniques, improved efficiency in manufacturing and turnaround for finished goods. The ability to customize within the eBusiness Suite had helped the Companies to develop innovative solutions to integrate fulfillment processes with local carriers and Customs, and provided the solution to print localized shipping documents, and helped reduce the delivery lead times to the Customers and save on transportion costs.
Oracle E-Business Suite versions 11.5.9, 11.5.10
  • Implemented in-house
The key success factors for the implementation was project management, in-house expertise in IT and time.

The implementation process started with the initial evaluation with the initial upgrade on a test system and mapping out the gaps and requirements. We did work with Oracle to understand the new functionality R12 had to offer and did another upgrade and researched solutions. With the use of software development cycle procedures there were conference room pilots with IT, business users. We then refined the project plan to the core key details, performed mock go-live implementations and finally upgraded the software.

Overall, this was a very successful process.
  • Online training
  • Self-taught
The instructors are usually precise and knowledgable, and it's convenient to take online classes whenever available any day of the year.
SInce this upgrade was a major one with many changes to the look and feel of the application, users would generally need training to help navigate through the different forms and functions included in the new version.
Integration with third party applications like Agile for Engineering originally needed custom interfaces, and automated business processes that were specific to the our company had to be customized.
Yes
Due to the use of this software for business-critical daily transactions, if there are any bugs or if the software unexpectedly crashes it would directly impact revenue. For this reason, it is imperative that we have access to premium support to keep system downtime to an absolute minimum.

One of the advantages of premium support is that Oracle support staff can log into our instance to directly diagnose issues. We did not have this before.
In general, support has not been great - particularly standard (non premium) support .

The main issue is that our IT staff has been using this platform for years and is very knowledgeable Whenever something goes wrong, we usually have a very precise idea of what the problem is. We are skilled at problem diagnosis. But the Oracle support process is very rigid and slow. Typically, we are required to go through a lengthy diagnosis process where they ask us multiple questions sometimes over several days and we are obliged to talk to different people with differing levels of knowledge.

Since we already know what the problem is, we really just want a patch or a bug fix, but it takes days to get there instead of minutes. This can be very frustrating. This is a big part of the reason why we pay for premium support. But it's still a bit disappointing.
The various forms - like order entry forms that allow the uses to enter sales orders and the ability to personalize the views based on end user needs - are easy to use and follow standard business processes. The new release has a big focus on usability and forms now have a familiar web look and feel which has increased usability considerably.
Because of the transactional nature of the system this software is available 24 X 7, and IT is responsible for making sure the system is available during normal business hours.

The performance of the product is very good. Given the transactional nature of the system one of the key focus areas for IT is to make sure performance is not affected for internal reasons. This can also depend on the server configuration and setup. For example, performance on Exadata machine is far superior to other Linux custom systems that companies choose to deploy.

In general though, as already pointed out, the platform is now very stable and has few bugs. Whenever there are any issues, the cause is usually customizations that we have made to the platform, rather than out-of-the-box standard functionality.
  • Agile product lifecycle management system, Salesforce, Sabrix and Third party logistics vendors.
Integration with Agile was developed in-house. This was a customized solution and needed minimal updating because the Agile database schema was the same and only had to be updated to work with R12 tables.

A third-party integrator called Informatica was used between Salesforce and Oracle and Informatica provided the updated integration for R12.
  • Custom partner portal and software portals. The partner portal provides access to some of our content via a front-end portal product that was designed and built in house. Similarly, we built a custom front end for customers allowing them to place orders directly on the web.
  • These are custom interfaces so we would have to build integrations ourselves.
It was relatively easy to work with the Oracle because we usually deal with an account managers who has a very good understanding of the our implementation and what we need in terms of business process optimization.
Because of our long-standing relationship with Oracle account managers and the nature of our implementation, our experience might not be universal. Pricing for such a complex product suite is dependent on many different factors and is, of course, always negotiable.
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