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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Robert Nagelmaker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Wolters Kluwer as an organisation has multiple divisions, one of those divisions, law & regulations; is utilizing eloqua as a one system approach towards marketing automation. The business problems it address, is that every participating business unit in this division was using their own marketing/emailing tool and there was no visibility or control on what kind of communication went out and this was in adherence with best practices. Neither was there any knowledge sharing
  • Oracle Eloqua makes content sharing very easy if you are working in one instance (one environment). Different language business units are able to see best practices and best working/performing emails/campaigns are out there and how they can adept their own business to this matter.
  • Oracle Eloqua supports knowledge sharing by having a one-way approach for every user role in the system itself. You are able to customize this to deny/grant additional rights where needed.
  • Oracle Eloqua has advanced possibilities in how/when and where to put important marketing decision step in marketing campaigns, allowing you to benefit from your customers/contacts response rather than pushing emails all the time.
  • Oracle Eloqua would do good to offer a better user overview, where users are not merely only created/edited in rights but also a good report that shows visibility of usage in a more friendly and manageable way. At the moment a lot of cross-referencing with Excel is needed to realize this.
  • Oracle Eloqua would do good to update the system status page more frequently, as this is sometimes running behind months. Any big companies wanting SLA reports are left wanting more needless to say.
  • Oracle Eloqua would do good to be more transparent in errors leading to emergency maintenances, sometimes there are bugs in Eloqua which are not specifically answered/revealed until an emergency fix has happened.
It is well suited in situations where you would need to maintain visibility of creation/activation of assets/content/campaigns and also be able to provide knowledge sharing and accurate metric tracking

It is not well suited to use as a web-tracking tool, as there are some serious limitations to the tracking script and external tracking. A better use for this would be Google analytics or Google360.
The biggest factor for giving this a 5 is the performance configuration of a POD, which is tied to other companies using this application on the same pod. Leading to a limitation on the overall performance on a POD/server when other companies are using too much resources.

It has impacted us in the sense that the tracking script dedicated to one instance was not sold to us as a limiting factor, but it was, as there seems to be a threshold of hits you can have every day.
Email & Online Marketing (9)
77.77777777777777%
7.8
WYSIWYG email editor
80%
8.0
Dynamic content
90%
9.0
Ability to test dynamic content
70%
7.0
Landing pages
70%
7.0
A/B testing
80%
8.0
Mobile optimization
70%
7.0
Email deliverability reporting
60%
6.0
List management
80%
8.0
Triggered drip sequences
100%
10.0
Lead Management (4)
75%
7.5
Lead nurturing automation
80%
8.0
Lead scoring and grading
70%
7.0
Data quality management
70%
7.0
Automated sales alerts and tasks
80%
8.0
Campaign Management (2)
60%
6.0
Calendaring
60%
6.0
Event/webinar marketing
60%
6.0
Social Media Marketing (2)
60%
6.0
Social sharing and campaigns
60%
6.0
Social profile integration
60%
6.0
Reporting & Analytics (3)
73.33333333333333%
7.3
Dashboards
70%
7.0
Standard reports
90%
9.0
Custom reports
60%
6.0
Platform & Infrastructure (3)
66.66666666666667%
6.7
API
60%
6.0
Role-based workflow & approvals
50%
5.0
Customizability
90%
9.0
  • It helped in saving cost, by using one system we were able to create a business model where the costs can be shared per country.
No
Paul Ringer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Marketing Automation: sending out multiple emails, nurture, setting up an involved nurture program that allows for a lot of selection.
  • Allowing the segregation of customer by number of emails delivered within 24 hours
They are working to make things easier with E10
  • none
  • Marketo,Pardot
Knowledge and ease of training
33
Marketing primarily--corporate, customer and field
2
All from Senior Level to beginner users
  • Daily marketing automation
  • Reporting on emails
  • Usage stats
  • Program builder extensive nurture program
  • Lead scoring
  • Long term nurturing
  • Smoothness of operations.
  • Ease of training.
  • Salesforce
Ongoing and can be confusing
  • No
  • File import/export
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
They are trying to get better and offer good alternatives
Involve customer support or your customer success manager
No
Wanted to create a marketing automation database tool
  • Price
  • Product Features
  • Product Usability
Wanted a product that all depts. could use easily
Check better on the customer support side of things
No
Change management was a major issue with the implementation
Do more research on the support end of things
  • Building of nurture program
  • Upload of customer database
Was not here at implementation
  • Online training
Multiple choices for training and great courses
Using E0, there is an ease to building Program Builder
Just keep on trying and pushing through it
Some - we have done small customizations to the interface
Had an outside agent do it
No - we have not done any custom code
Nope...just continue to work towards making things easier
No
We shouldn't have to pay for better service, should be built in and a company wide mission
They do not let clients know about issues....they only know when issues have been resolved or if they happen to bump into it and call....then support will let them know it is a known issue....SHOULD NOT BE THIS WAY
Yes
No...took too long to resolve something
Unfortuntely no, I cannot do this
  • Sending out emails
  • Building distribution lists
  • Pulling batch reports
  • finding Hypersites
Ease of training
There appears to be times it goes down and there is no notification
Fix support
Was not here then, but was easy with this years contract
Some good, some bad
Basic service and discover
Bring customer service and success manager in asap
No
  • Missing some functionality that we need
  • Ease of use.
  • Drag and drop functionality.
No
No
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