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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • It is a full-featured, very scalable marketing automation platform that works well (so far) within a very large environment. Eloqua's reasonably seamless integration to Salesforce.com is a large benefit as well. Sales people and marketers have a high degree of visibility to the behavior and interactions of customers.
  • Eloqua has deep email functionality and supports easy visibility to aggregate performance of a corporate email program, a function typically done by agencies with a lesser amount of transparency.
  • Eloqua is a bit less featured around large database and list management than something like an Aprimo or Unica type application: most of the list building work is done in the background within Eloqua and it is a bit difficult to have visibility to different filtering scenarios and "experiement" before building a program.
  • Eloqua also has a few "gotchas" around variable security levels: it is not as flexible as we'd like it to be around access governance for different types of users. Also, division or channel partitions and access control are not very robust.
Overall a great platform and in my opinion the leader in the industry. However, in order to achieve the benefits from any marketing automation platform, a marketing organization needs to take on the hard work themselves to learn these complex tools, and have the sound strategy behind how to fully leverage. Executives can get trapped in the promise of marketing automation vendors: that the tool will magically create more and better qualified leads for sales and revenues will start to increase; the tools themselves do not do this. It is the hard work of marketers developing the right strategy to use the tool that will eventually accomplish this. Also, understand ramp time is typically longer than expected since the data collection in the system takes time to build, and thus full leverage of such data. This is a complex undertaking!
  • There is a worldwide level of cost savings around consolidating and eliminating 3rd parties, agencies and consultants who have been paid to accomplish the same activities done in Eloqua.
  • Also, trigger programs, nurture and direct response emails have led to some increased revenue and engagement with database of prospects, leading to new customers.
Marketo, Oracle On-demand. Eloqua was at the time the most mature marketing automation platform, with ability to scale globally.
20
All marketing
IT administrators, html code, project managers.
  • A large range of direct electronic marketing: Database email marketing, Lead management and delivery to sales, lead scoring and prioritization, web activity tracking of customers, web landing pages to capture information on new visitors, newsletter delivery, progressive prospect nurture.
It is still in its "ramp" stage and there is no compelling reason not to continue on the path of a full global deployment and more deep usage.
  • Salesforce.com
  • Ion Interactive
  • In-house database
Very deep integration with all of the above. Expert developers and IT were needed but each project has moved forward and is complete on a planned schedule
  • Yes, there are many on this list.
Yes- connectivity is of high importance to the ecosystem of vendors, including Oracle which is now the parent company of Eloqua,
Aprimo MCM was partially deployed, but nothing was in place for most of the business.
  • Vendor implemented
  • Implemented in-house
Overall the implementation went well without major glitches. The database and data quality internally are critical factors and should be thoroughly evaluated before connecting to Eloqua.
  • Online training
  • In-person training
  • Self-taught
In person training, more in the context of specific workshops, has not been entirely well coordinated or addressing of specific needs of the organization. There have been several workshops worldwide that have been helpful but prep work could have been better coordinated in advance of the training to understand the needs of the group and the questions we were trying to have answered. The trainers and leaders are very knowledgeable, but I would advise anyone prepping for in-person training in the future to be extremely clear in advance about the goals and the audience.
Most have been very satisfied with the breadth, scope and availability of training. Some of the "generic" specifics of the training don't exactly address our particular use cases, however, Eloqua is well known for its good training curriculum online.
No - I recommend hiring someone who is already well trained and/or building in weeks or months of training as part of a ramp plan.
Yes
The level of support was needed for a large, complex global deployment.
Most support issues have been addressed, but sometimes responses have been slow. However, a dedicated team has just been formed that should provide a much improved experience.
I am not a primary user in the system so this is based on team member feedback. There is a learning curve with any marketing automation platform, as well as a specific learning curve to the nuances of how we use this system. You need a dedicated team willing to spend their time in the system and continually learning it to make the most of it. It is not "easy", but no one really promised it would be "easy" to use - since it has so many features and flexibility.
No one has experienced any problems with availablity.
There are occasional complaints about slowness to refresh a screen or build a report. However, this is as much a factor of network access speeds as the system itself, since often the complaints occur when someone is accessing on a wireless network.
IT leadership (rather than marketing) was the chief negotiator, so I dont have many comments. I do however recommend that marketing's technology team be the key relationship builder at the outset for this negotiation. In general, most terms and costs seem reasonable. The only area that has been a bit of frustration has been what's called "Eloqua University Licenses" - which are costly, priced per individual user (rather than scalable for a large organization). We keep needing to add more of these, paying as we go, and it is difficult to transfer a license when someone leaves the company. These training licenses are critical for learning and leveraging best practices, accessing valuable online training, and for those we assign to become experts. For what we pay as an enterprise, it would seem that a package of these would be included..
Score 9 out of 10
Vetted Review
Verified User
  • The ability to easily manage campaigns is great. The have increased the intuitiveness of campaign building and have an error bubble reports when something is missing. This is especially useful for new users.
  • We can also easily get sophisticated with campaigns too. With a simple drag and drop we can connect third party vendors, such as webinar vendors, we can pass contacts into data cleansing programs, and incorporate social media.
  • Their lead scoring is very easy to utilize due to its slick UI. You can also set several scoring models. However, we have found some bugs with the UI. It is also kind of hard to manipulate the interactions score because Eloqua can generalize it a bit too much. (Similar, but not as bad as the RLC tool)
  • Database management and reporting.
  • In order to pull reports specific to what you want outside of their canned reports you need to have an extra reporting license and training for it. The contact fields are also limited, so if you need to have hundreds of data fields recorded per contact you need to use "DataCards" and have some JavaScript experience.
  • Salesforce.com and Aprimo are MUCH, MUCH better in this arena.
The one piece of Eloqua that has not been and probably never will be matched is the INCREDIBLE marketing community they have created. Their user conferences, user groups, TopLiners, and member functions are second to NONE. As I stated before, with the help of the Eloqua Community, I AM ABLE TO ACHIEVE ANYTHING!
  • We can definitely handle more campaigns with fewer people, minimizing human capital. The sales tools directly impact the standardization of the sales process and gives an advantage to our sales team by exposing them to prospect's digital behavior (especially the email notifications). This eliminates cold calling all together. Also, due to the ease of setting up a variety of nurture streams, we don't have to focus on nurturing once our campaigns are underway, until we update the streams. Little time is spent in-house on training because of Eloqua University and the increased intuitiveness of the tool (especially if you have past MAT experience.
Marketo, Aprimo, Eloqua
12
Marketing operations, data management, marketing campaign managers, customer marketing manager, channel partner managers, product managers, communications director, webmaster, graphic designer
3
We have one person who's job is to make sure it is running smoothly, a Sr. Operations Manager. To go along with that, one person reports to him who perfects the behind the scenes and I also step in when needed to fix issues.
  • True lead nurturing, managing events, integrating standard sales follow up processes, lead scoring, sales tools (digital behavior monitoring and email tools), email and landing page building, Salesforce.com integration, seamless and streamlined 3rd party vendor integration
Although it is not perfect, I feel it is the best. Even if Marketo has some better SFDC features, there you cannot set price on the Eloqua community! There is NO problem that cannot be solved by reaching out to the Eloqua community on TopLiners. You also get very fast responses from TopLiners.
  • SFDC, Vidyard, Kapost, ReadyTalk, Demandbase
All of our integrations were seamless and done VERY quickly.
  • n/a, if we need to integrate something new, the new vendor has always been able to connect to Eloqua API's without any major issues.
n/a, if we need to integrate something new, the new vendor has always been able to connect to Eloqua API's without any major issues.
I ended up switching from Aprimo to Eloqua10 because of a job switch, but my current company switched from Marketo to E10.
  • Don't know
It was implemented just before my arrival.
When I arrived it was already implemented, but it was done well and completely.
  • Online training
  • Self-taught
Excellent from a basics point of view. Weak on expert training.
The best approach to learning Eloqua is to get your Product Masters (which is basically a learn the fundamentals course). Then on the advanced pieces, it is best to have someone who knows the product very well train you.
Yes
Having top level support is great for special projects; however, not all their experts are experts. Avoid Chris Chan!!!!!!!
Basic support is wonderful. Experts are not always experts.
It has a very user friendly UI. Sometimes to a fault, but is very easy to use and look at all day long.
Almost no noticeable downtime, but there small UI bugs all over.
n/a, it was before my arrival.
Paul Ringer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Marketing Automation: sending out multiple emails, nurture, setting up an involved nurture program that allows for a lot of selection.
  • Allowing the segregation of customer by number of emails delivered within 24 hours
They are working to make things easier with E10
  • none
  • Marketo,Pardot
Knowledge and ease of training
33
Marketing primarily--corporate, customer and field
2
All from Senior Level to beginner users
  • Daily marketing automation
  • Reporting on emails
  • Usage stats
  • Program builder extensive nurture program
  • Lead scoring
  • Long term nurturing
  • Smoothness of operations.
  • Ease of training.
  • Salesforce
Ongoing and can be confusing
  • No
  • File import/export
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
They are trying to get better and offer good alternatives
Involve customer support or your customer success manager
No
Wanted to create a marketing automation database tool
  • Price
  • Product Features
  • Product Usability
Wanted a product that all depts. could use easily
Check better on the customer support side of things
No
Change management was a major issue with the implementation
Do more research on the support end of things
  • Building of nurture program
  • Upload of customer database
Was not here at implementation
  • Online training
Multiple choices for training and great courses
Using E0, there is an ease to building Program Builder
Just keep on trying and pushing through it
Some - we have done small customizations to the interface
Had an outside agent do it
No - we have not done any custom code
Nope...just continue to work towards making things easier
No
We shouldn't have to pay for better service, should be built in and a company wide mission
They do not let clients know about issues....they only know when issues have been resolved or if they happen to bump into it and call....then support will let them know it is a known issue....SHOULD NOT BE THIS WAY
Yes
No...took too long to resolve something
Unfortuntely no, I cannot do this
  • Sending out emails
  • Building distribution lists
  • Pulling batch reports
  • finding Hypersites
Ease of training
There appears to be times it goes down and there is no notification
Fix support
Was not here then, but was easy with this years contract
Some good, some bad
Basic service and discover
Bring customer service and success manager in asap
No
  • Missing some functionality that we need
  • Ease of use.
  • Drag and drop functionality.
No
No
Score 10 out of 10
Vetted Review
Verified User
  • Demand generation
  • Email marketing and communications
  • Lead Scoring
  • Account-based Scoring
  • Campaign management
  • Lead nurturing
  • Sales tools
  • Sales engagement and partnering
  • Event management
  • Social media
  • Analysis and reporting - ROI
  • Gamification - it does not have gamification functionality, but many of the top players in that space integrate with Eloqua
Can't imagine running a competitive marketing organization and fast-paced company without Eloqua as a partner.
  • Accelerated revenue growth
  • Pipeline growth - doubling and tripling
  • Churn reduction
  • Increase in deal size
We evaluated Silverpop, Marketo, Genius and a few others. Eloqua met our requirements and delivered the best ROI.
20
Marketing, Sales, Business Development, Customer Success and Support, IT
2
Eloqua admin and marketing manager
  • Email marketing
  • Lead Scoring
  • Lead Nurturing
  • Event Management
  • Reporting and analytics - ROI of marketing spend
  • Account-based scoring
  • Sales tools - marketing templates and tracking, prospect profiler (digital body language), Discover (prioritization of who to contact)
  • Campaign management and tracking
  • Social media
Eloqua is a critical part of our business
  • Salesforce
  • Demandbase
  • Our DocuSign product
  • Go To Webinar
  • SlideShare
  • Google Adwords
Easy integration with API and excellent cloud partner program
  • ON24
Yes
We have used Marketo, Genius, and a few other bolt on products.
  • Vendor implemented
  • Implemented in-house
We were out of the gate fast. Had lead scoring, one nurture program and marketing templates for sales live within the three day implementation project - Smart Start.
  • Online training
  • In-person training
No
Premium support is not necessary
Excellent response and resolution times
We ramp new hires very quickly on Eloqua. We use the product WW. Easy interface and intuitive to use.
We have not had issues with availability.
We signed a multi-year license.
Score 1 out of 10
Vetted Review
Verified User
  • Does the basics – lead scoring, automated programs, etc
  • Poorly designed from a usability standpoint/ very time-consuming for even simple tasks
  • It does not integrate well with Salesforce.com without having to dedicate an almost full-time IT-like resource.
  • Reporting was a mess and investment of time in things like Campaign Manager were nothing more than a slick marketing term for setting up your data sync – there was no value from an ROI perspective. Also, the engineers who wrote the reports for email opens/clicks, etc… used a slightly different formula than the ones who worked on the email dashboard reports within the individual emails. Marketers want (and need) to prove their value – numbers not matching is never a good thing.
There is no comparison to Marketo. They aren’t even in the same league in terms of usability, value, features, ease of use and especially integration. Marketo crushes them in every category. I have also used lower-end product, Exact Target which I thought was easier in terms of setting up emails, lists, etc… and integration with Salesforce.com wasn’t bad. It was missing (at least when I used) the advanced features like scoring, automation.
  • The investment of internal resources was extremely high.
  • Our low productivity in the tool led to a need for more resources.
  • The complexity and failures we encountered led to needing a full-time IT resource instead of technical marketing expertise setting up advanced features. This resulted in need for transfer of budget $$ from programs to generate revenue to consulting hours to help diagnose, set up, fix, etc…issues.
2
Previously support, client programs, marketing communications, marketing programs, etc... all used but due to complexity of system, people preferred to go back to outlook and in marketing dept, we had designated users
3
We had to invest a full time IT resource in maintaining our integration to Salesforce.com instead of a technical marketing resource to work on advanced features/campaigns.
  • Lead nurturing
  • Lead scoring
  • Integration with Salesforce.com for lead to sales hand-off
  • Marketing ROI analysis
We chose to not renew and moved to Marketo.
  • Salesforce.com
Always failing. Sales began to not trust the information coming across which is one of the worst things that can happen as a marketer – your sales team has to trust in the leads and information you’re providing.
  • N/A
Our own internal email marketing platform.
  • Implemented in-house
Not satisfied; too many workarounds, not enough documentation. I was a bystander at the time, but it took a full-time person completely offline for a long time.
  • Online training
  • In-person training
They offer very basic classes which are required for master certification. After having been through it, I would not consider anyone with a master certification any more qualified, unlike Salesforce.com certification which is a more difficult thing to acquire. For example, one of the classes towards certification was around social media. I would have expected examples of how to incorporate into campaigns in the product, with a demo and hands-on test. Instead, it was a powerpoint slideshow that went on way too long and covered really basic stuff like “what is Facebook, what is Twitter”
Very basic level information.
No
I would actually rate day to day support a 1. We often knew more than the person on the phone. I would however rate escalation support a 7. When we went to “red status”, support was very good. We were assigned a technical resource who performed a full audit. Unfortunately the integration to Salesforce.com still failed.
It was almost as if a marketer was not involved in the UI testing. It does not work the way a marketer thinks. Features are spread apart in different areas of the product that would normally be a step by step for a marketer. For example, you create your emails in a separate area from your landing pages in a separate area from your filters and even distribution lists and all of that is completely divorced from the automation setup. Technical people were taking 2-3 hours to set up an email. By contrast, in Marketo – everything that you would need to run a campaign – email, landing, list, automated steps, etc, sits within the campaign folder so you can easily run through everything you need.
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