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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(126-150 of 245)
Companies can't remove reviews or game the system. Here's why
Pasi Örn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The main part is here in Marketing and Communications Department where we use Eloqua for prospecting and handling the marketing program flows. Also, we are using Eloqua for current customers where we build a site to demonstrate how they can be more efficient with their work. Eloqua is also used in courses and in events.

Biggest business benefits are that we know that all contacts are moving in the right direction and, now that the GDPR is closing, we have all matters covered for it.
  • Eloqua can do anything that you can think. It is like a marketing automation's MacGyver. The way it can be integrated to different systems and how you can run automated programs helps with the automation
  • If you run a big company in different countries with their own marketing departments, Eloqua gives all the things that you will need to have a separate but still shareable platform
  • The learning curve with Eloqua is a bit deeper than in others
  • User interfaces are now updating better, but still, there are some UI's that has the old feeling
For bigger companies or companies with a need to integrate multiple systems with marketing automation, they will find Eloqua best suited. But if the need for marketing automation is smaller then the Eloqua can seem a bit too big for the system.
March 23, 2018

Eloqua for the win

Rhianna Albert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Eloqua to market to our prospects and current customers either independently or in conjunction with some of our partners as part of larger campaigns. Typically we are inviting them to a WebEx or live event or sharing case studies and blog posts about industry trends. Typically we are using our own list or a segment provided to us by a partner for the specific campaign criteria
  • Campaign creation
  • Segmentation
  • I would love to see Oracles Marketing cloud suite of products more cohesively intertwined I do think they are moving in this direction but it takes time.
Marketing automation is a sweet spot for Eloqua. I think there are some weaknesses around changes to the UI but look and feel aside I think the automation capabilities are the best out there today. You won't find it in the competition.
March 23, 2018

Oracle-ite!

Score 7 out of 10
Vetted Review
Verified User
It is being used in our email marketing department, and it runs our entire email marketing program.
  • Automation
  • Customization
  • Personalization
  • Reporting features
  • Ease of use
  • UX is outdated
Well suited for those who have a very customizable campaign; less suited for smaller companies who don't do much email or don't have large lists.
Kelly Saux | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Oracle Responsys is our ESP and helps support a direct response B2C online business. The nature of our business requires carefully sequenced email strategies to move people along the funnel. We've been using Responsys before they were acquired by Oracle and it has allowed this marketing channel to strive. For the past several years, we now have a dedicated email marketing manager to assist with all things Responsys, which has helped growth substantially.
  • Trigger programs can be highly customized and segmented.
  • Filtering for audiences is very powerful, but SQL skills are often required for more advanced filters.
  • Customer records can be highly customized to accept business-specific variables.
  • The tool is not intuitive and really requires a dedicated expert with strong HTML/CSS and SQL skills to get the most out of it.
  • Any additional custom work done by the Oracle Responsys team is almost always prohibitively expensive.
  • Most marketers like to get into the data and dig through it to uncover opportunities. This is very difficult in Responsys as the tool is overly technical and disjointed. Again, you will need a dedicated expert resource to run the tool or even reporting.
Responsys can handle very large subscriber lists and is very reliable. This is an enterprise-level platform, which will not be suited for a smaller business.
Kevin Cannon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua was being used from my vantage point only by the marketing teams - different teams supporting different products were using in & would estimate that for our 5,000+ employee company that about 50 were using it day to day. It was largely being used as the main tool for launching & managing online campaigns.
  • Giving users insight into the journey of prospects/customers down specific funnels
  • Helps marketers automate a map for what happens to users based on their actions (email read, did not open, request submitted, etc)
  • Converges information from other systems to give a more streamlined perspective of prospects/customers in the right lens of the overall company
  • It's a little finicky in that sometimes if steps are not followed in the absolute correct order it might not work - or even if they are followed in the right order it might not work. I recall trying to get Eloqua to pull up information on a campaign & on the 5th try it finally worked, but I had done everything the same way leading up to that 5th attempt. I would say these glitches/bugs happen about 5-10% of the time using Eloqua & it is a big pain. It is really hard to tell a boss there is an issue only to show it to them & have it work flawlessly.
  • Interface is a bit confusing, lots of drop downs make it harder to navigate - it's nice that all the information is accessible from one main screen, but essentially there are hundreds of operations that can be done on this & the system is not built to account for how it's being used - so it's not intuitive to what users are doing with the software, so if I always/only use steps r,z, & y - I still have to navigate to them in several clicks - no saved favorites.
  • Aside the above point on the interface - it could really benefit from a facelift, if you've never used it before, it will be very obvious you are working on a 10+ year old system. Not that new features haven't been added over time, but the look & feel of buttons, layout, font, etc. is due for a makeover.
I would say 9 in the sense that if a colleague was asking for it, assumedly they already have marketing based use cases in mind that are appropriate for Eloqua. It has its learning curves but can not really think of a more standard alternative than using Eloqua so it really is almost a necessary component of any best practice marketing campaign program. Worst scenario is hard to say - if your use case is outside the normal positioned value prop that Eloqua has, forget about it - not for you. It's meant for specific marketing experiences & would highly recommend not trying to apply it to more flexible outside the box use cases.
November 29, 2017

Maxymiser at IKEA UK&IE

Nuno Luz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Maxymiser has had a very positive impact on our organization as its allowed us to go back to the global team and show them how the A/B testing we're conducting is impacting the customer and the business bottom line in a positive way.
Maxymiser is being used by us in the UK and IE organisations and also across the global organisation with very positive results.
It's helped us both to take care of issues on our website but also try new improvements and solutions without jeopardizing the customer experience or the conversion by targeting specific pages and users.
  • VCB is quite easy to use
  • Dashboards are straightforward and easy to read
  • User targeting is very good too
  • Available API
  • When manipulating objects and divs responsiveness is lost
  • Adding JS is a bit of a pain
A/B and multivariate testing is where this solutions, to implemet a CRO strategy
November 17, 2017

It doesn't Eloquit!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used in the marketing department in our organization to use for our email campaigns.
  • Schedules campaigns
  • Content creater
  • Ease of use
  • Effective
  • Analytics
  • Not such rigid templates
  • Too secure
Well suited for large campaign email sends to customer database. Not great for very specific small sends.
Ken Fox | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Thousands of campaigns/ads/pages with contact form leads and or call generation CTAs required a fast, effective AB/Multivariant tool like Maxymiser. The interface was user friendly and intuitive - but the strongest factor was the support team always being available and very effective.
  • Ease of use
  • Great support team
  • Strategist available for consultation
  • Allowed integration of additional analytical tools
  • Includes automatic adjustment for orientation
  • The "move" tool is needlessly complicated and causes massive jumps in rendering
  • Could be easier to click "grab" specific items
Massive companies and corporations, with enough traffic and websites to hit the needed traffic volume for reliable results and winners. It can be tempting to act based on presumptions before the data hits the needed tipping point and is safely actionable. Too many sites will take too long and make it easy to assume the end results and make changes or move in a direction that turned out to be the result of an outside or some unidentifiable factor.
Gaurav Gautam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used in my organization primarily for B2B marketers, to help and automate the lead generation process. We use in many scenarios for example when someone downloads a newsletter from your website or from email (link) or event when someone submit RFPs. It helps to proactively build the relationship with prospectives.
  • Eloqua has excellent social media tracking and lead follow capabilities.
  • Eloqua helps to leverage demographic scoring and progressive profiling to increase conversion rates in conversion funnel.
  • AB testing capabilities.
  • Sound analytics reporting.
  • Eloqua should work on improving functionalities such as organizing and reusing creative through content management.
  • They can improve the tracking and introduce multi-variate testing in emails.
Overall Eloqua when used in combination with Bluekai is a great overall targeting tool for optimal offers and increasing conversions.
November 01, 2017

Big DATA - Big Tool

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle DMP is being use by our Department for serving up targeted marketing to specific audiences for our services. The use of this software is restricted to the marketing and IT departments.
  • Oracle DMP helped us a lot with targeting the right consumers and improving the marketing of our company services
  • The cloud-based platform enabled us to look into cookie-based customer data and analyze their behavior.
  • Data Management is very smooth.
  • The User interface is not very user friendly. It can be improved.
  • Sorting through data should be easy and user friendly. It is a very large database.
It is a great tool for targeted marketing to specific audiences. The large database helps to find the best suited targeted audience.
Score 10 out of 10
Vetted Review
Verified User
  • Campaign canvas is a very easy to use tool that helps you set up and activate campaigns very easily.
  • Forms are very simple to build and implement.
  • Integration with our CRM is very easy and works really well.
  • We used SFDC as our CRM
  • Custom reporting is one area for improvement.
  • Working on the UI for program builder will be a great value add.
  • Tracking URL for blind forms could be done better.
Technology is there to help us do our job better, and tools like Eloqua truly do just that.
Amy Beyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is utilized only by our Marketing Department. We needed more personalization as well as solutions and tools for lead management and easy campaign creation. We have used almost all of their tools, the most important being, targeting and marketing ROI analysis.
  • We really like the lead management and targeting tools. They work well with our concepts.
  • It gives our company a clear picture of who we have been targeting in our marketing strategies so that we can plan future campaigns.
  • An affordable option for our company and it provided a variety of tools to execute our marketing strategies effectively such as reaching out to specific individuals with specific needs /wants.
  • We use an app in Eloqua that syncs our contact info from Oracle Sales Cloud CRM. Whenever one or the other has an upgrade this app seems to "break" and causes downtime with data.
We also chose Eloqua because we were having trouble reading the digital body language of the customers we were emailing. We also had a hard time creating drip campaigns and hitting our target audiences in the most effective way. We use the Profiler and Engage features the most. Profiler allows us to see how the customer interacts with our content we're sending. Engage allows us to engage with our customers back and forth. It's been great thus far. We now have a database for our contacts and can include/exclude contacts as we need to for different campaigns.
August 24, 2017

Internally Focused

Kate Bowling | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua to communicate internally to employees as well as externally to dealers, distributors, customers, etc. It solved one major problem we had which was commuting relevant and timely information to our employees. We are able to create segments based on business unit, job function, location and many other contacts fields which helps reduce the amount of emails employees receive. Externally, we are working on ramping up our marketing efforts and creating nurturing campaigns. I am not involved with our external efforts, but I do manage the use of Eloqua internally. We have over 125 users of the tool across both instances that span all business units, functions and regions.
  • Segmentation - Being able to target employees based on HR data is huge. Before Eloqua, we were doing 'batch and blast' emails because we didn't have an easy, quick way to set up distribution lists.
  • Analytics - Before Eloqua, we used our work email account(s) to send communications. Obviously we were not able to track opens and clicks using Lotus Notes/Outlook, and this has been critical in the evolution of our communication strategy.
  • Integration - I know our marketing teams are using our external instance of Eloqua and integrating it with our other digital tools (like Salesforce) to create robust campaigns.
  • I would love a capability to perform mass deletions. If I want to delete an asset, there should be a prompt that says, "Delete this asset and all dependencies?" or something similar. Our instances are becoming very cluttered but the process to delete old assets is incredibly time consuming and frustrating.
  • Spell Check - This seems like a fairly easy functionality to add. While we encourage our users to craft their messages in Word first, some write their emails directly in Eloqua and miss spelling/grammar errors.
  • Tables - We have a lot of people submit content that contain a table. It would be wonderful if there was an "Insert Table" option or a way to create and edit tables within Eloqua.
  • Email a contact - When I use the 'email a contact' feature when I'm working on an email, it sends the email to the recipient as if it's coming from me. It does not keep the sender information that I put in the email settings. This is incredibly frustrating as employees will ask me to send them an email that they weren't included on, and when I use the Email a Contact feature, it appears in their inbox with my name as the sender instead of the CEO (or whoever the sender was of the email from the settings menu). This should be changed to reflect the information in the email settings instead of sending from the Eloqua user.
Eloqua has suited our needs up to this point. I can't speak to our external Eloqua team because I am not involved in much of their work, but internally Eloqua has been a game changer. What we are struggling with now is getting users to follow our internal guidelines and policy, but the tool itself it working well.
Joshua Parker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is being used by our organization to support our B2B marketing automation efforts. Eloqua helps us automate many of our processes and allows us to be more efficient, allowing our team to effectively ensure we are growing our marketing program at the enterprise level. Eloqua is used throughout our entire B2B efforts within the organization.
  • Eloqua does great at addressing complex processes with great flexibility for creativity within the process.
  • Eloqua's campaign canvas allows clear visibility to visualize the marketing campaign to ensure a complete and correct workflow prior to implementing the campaign.
  • Eloqua does great at allowing a clear method of building landing pages and emails if your marketing plan focuses on html style emails. The UI is clear and gives multiple means of reviewing your project prior to publishing.
  • Eloqua could do better at integrations. There are limited app providers compared to other automation platforms but if you can develop a connection via their API or only have a need for a limited amount of integration this is not as much of an issue.
  • Eloqua could do better on their drag and drop/WYSIWYG email and landing page designers. This is a roadmap update for Oracle so should eventually be resolved but there is currently limitations to this builders.
  • Eloqua could do better at reporting. Their current primary reporting outlet is an old micro-strategies style reporting interface that can be confusing if you are not used to it.
Eloqua is great for large enterprises with technical staff that is not afraid to get into the technical aspect of digital marketing. If you are expecting the platform to just market for you or give you a few buttons to click when you want it to do something you may have some trouble. If you have a basic understanding of HTML and are technical enough to think through different solutions for problems your organization is facing, you should do fine with Eloqua.
Tom V.W.P. Schreurs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
We're a Platinum Partner of Oracle and implement Oracle Eloqua. We work as partners with the biggest, smartest brands in CPG, B2B, Manufacturing, Hospitality, Retail, Travel, Financial Services, and Telecoms. We are enabling our clients to become digital native businesses to create defining digital products, services, and businesses. Eloqua is one of the platforms we have in our portfolio.
  • Campaign Canvas with intuitive UI which let you build campaigns in only minutes.
  • Level of Insights and Reporting Eloqua offers is great for all departments within organisations.
  • Workflow setup and decision steps have a large variety of options to build any type of campaign.
  • Insights in logging of Integrations. More information could be shared. When you integrate with large volumes of data, it would be helpful seeing Batch ID's to identify any failures.
  • A/B Testing functionality not only for E-mails but included in Campaigns, luckily this is on the roadmap.
  • Insights on platform use. I would like to see how many interactions were through mobile/tablets/PC.
For medium to large companies, Oracle Eloqua is well suited. It is easy to learn but complex to master. Don't take marketing automation lightly. Implementation is the first step. But the success all depends on the use of it and the level of adoption within the whole organisation, end-users should be well-trained. Great for B2B, also suitable for B2C. If you're looking for an easy way to quickly send out emails, this is not the tool for you.
Score 9 out of 10
Vetted Review
Reseller
Eloqua is very good with creating multi-step campaigns with personalised messages. It is very easy to create segments that can be used within the campaigns and there is no need to keep checking these. While having a campaign live, it is very easy to see where (potential) customers are in the campaign and how they are responding to emails. As a business, we implement Eloqua for our customers and it helps them get more out of the marketing budget, create compelling emails and only send those leads to Sales that are actually interested and ready to purchase.
  • Clear Campaign canvas that gives a good overview of the different step and, when live, where the different customers are currently standing.
  • Integration with other solutions, the available API's as well as the standard integrations make it easy for us to implement Eloqua and connect it to back-end systems as well as other products within the Marketing Landscape.
  • User management is very solid, giving us the possibility to create very detailed user levels and allowing certain users to only contact a part of the business (for example having contacts from France and Germany in the system and French users having only access to the French contacts and visa versa).
  • The roadmap is a bit long, there are features on there that other solutions have already for years. Standard A/B testing is only possible within single email campaigns and not in the multi-step campaigns, which makes it difficult to roll out your campaign straight away. Often we build a custom A/B test or do a single email campaign first to see which email works better. However, you would want to do constant A/B testing
  • There are still a lot of screens that are 'old'. For standard users, everything is new and shiny, within the back-end (setup etc) there are still a lot of old and outdated screens.
Eloqua works best for companies that have a relatively long sales cycle, if it takes a while to convince your potential customer to buy your product, Eloqua will be the best fit on the market. You can set different campaigns and make sure those potential customers are only receiving the emails that are really valuable for them. In case you have a short sales cycle, the features can be a bit overwhelming and I would suggest you look at Oracle Responsys for example, which is the perfect solution in this case.
Corey Buller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use BlueKai segments in almost every programmatic video and banner campaign that the agency runs. It is a value data source that can be used to reach broad and niche audiences alike. The quality is good enough that it does not generate too much ad waste reaching unqualified look a like users.
  • Some of the best custom purchase based targeting segments.
  • Easy to find and use in most programmatic technology platforms.
  • Unmatched customer service, typically receiving a dedicated sales rep or service manager.
  • In an age where transparency is key to agency success, Bluekai sometimes fails. It is difficult to understand how their audiences are built and where they come from.
  • Quicker turnarounds on custom segments.
Brands looking to generate increased buy rate among current users suits Bluekai well.

Bluekai cannot assist on account-based marketing that targets a specific company list. In fact, Oracle, in general, is not the best option for ABM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is currently used mainly by the marketing department, and also by the customer service department (who provide the leads, market segments, and suggest promotions for the marketing department). The business problem Oracle Eloqua addresses for us is it takes care of our communications needs with both B2B customers and B2C customers.
  • Easily organise and keep track of our leads
  • Easily keep track of marketing campaigns
  • Easily analyse campaign effectiveness
  • The Insights section could be improved
  • The UI could be improved
Oracle Eloqua is very well suited if you want to automate your marketing efforts, especially across many different channels. As I previously mentioned, it is also great for analysing the effectiveness of your marketing campaigns and then using that information to make the necessary changes to your campaigns to increase their impact.
John Alexander | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Eloqua is being used by our global marketing organisation to nurture contacts through multi-channel campaigning and integrate leads to Salesforce.
  • The flexibility of the application allows us to adapt its functions to meet our company's needs and the applications such as the contact washing machine and program canvas allows us to maintain a clean contact base and manage all important 'consent'.
  • The Salesforce integration records the leads created and captures the interactions with our sales contacts to demonstrate marketing's influence on opportunities.
  • The training Academy and Topliner's community provide strong insight into technical issues, best practice, common problems and known solutions.
  • The regular releases keep everything up to date and the development team regularly includes customer suggestions in their updates.
  • As the platform has adapated from E9 to E10 some of the old functions impact the new methods which can cause confusion.
  • Currently the reporting in the Insights area is limited but a new version of OBI is in testing which could resolve it.
Eloqua is well suited to an organisation looking for a multi-channel marketing automation tool which integrates well with Salesforce. However the CRM integration and some of the advanced functions require a lot of work and understanding, so an organisation looking for a simple email platform, or stand alone marketing CRM might be better looking elsewhere.
Ravi Ansal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eloqua has been used for marketing automation and lead generation. In our company only the marketing digital lead generation team is using it. We use that only for the day to day propose of lead allocation, email marketing, tradeshow promotions and webinars. It helps us in tracking the lead activities and executing multiple promotional programs. It also helps with analytics so that we can understand the lead journey and how it got created and what will be the next step to convert it into an opportunity.
  • Lead Allocation
  • API use and its link with the SQL server is best
  • Visual analytics
  • Not easy to use
  • Salesforce integration is difficult
  • Lead Scoring and Life cycle is not easy to implement or change
The big enterprise companies which can also invest in multiple Oracle products should use it. Small companies who just want to send out promotional emails should not go for this. It is really expensive compared to other marketing automation tools such as Marketo or HubSpot. Moving away from Eloqua is very difficult.You need a programmer and an admin if you want a smooth execution of the system.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is the front end for all contacts entering into our CRM via web forms and list uploads. We use it to send out all marketing emails for nurture campaigns and event marketing. Furthermore, we use its lead scoring engine and workflow tools to do data cleansing and lead prioritization for our sales and lead qualifiying organizations.
  • It's a highly configurable application.
  • There are many other services that integration with the application.
  • The application is stable and has backing of multi-billion dollar company.
  • Impossible to use for any non-technical marketer. This is built for organizations with a large marketing ops team that does all of the execution of programs for other marketers. Creating emails is very difficult and it is very hard to have a responsively designed approach to using templates.
  • Virtually no innovation. They were the first to market in MAP and their legacy code is holding them back. Furthermore, once acquired by Oracle, their prices went up, support became worse and they basically stopped adding any real improvements to the software.
  • I believe that they are losing net customers each year.
  • The integration with SFDC is slow and doesn't do basic things like understanding a 1-to-many Salesforce campaign membership with a contact.
  • Reporting is very difficult and inflexible. Should rebuild that tool from scratch and dump microstrategy.
Good enough for a huge company that has a big marketing ops organization that is transactionally focused and doesn't change much. It is not appropriate for lean marketing teams or anyone who believes in self-service tools. It is also not a good fit if you want to have fast and rich personalization on your site because their forms and javascript tools are very behind the times.
Bob Balm | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We provide support and managed services for the Eloqua MA platform - that means we implement and configure Eloqua instances from scratch, but also set up and execute marketing campaigns, CRM integrations, lead nurturing flows, lead scoring models and any other type of service from within the platform for our clients. Our experience with the platform, then, covers all aspects of it.
We have different experts in our organisation, some more focused on analytics and reporting, some on conceptualizing campaigns and some on asset creation, technical configuration and so on.
  • Out of the box CRM integration (SFDC, Microsoft Dynamics, Oracle Sales Cloud) is stellar. Transfer of leads and contacts between Eloqua and CRMs works seamless and is very precisely configurable.
  • There's usually more than one way to solve a challenge in Eloqua. This makes the platform very flexible with regards to business needs. I've experienced similar platforms where you're often tied to one workflow, which tends to kill this adaptability.
  • Support and integration with many different Oracle Marketing Cloud tools, allowing organisations to expand their marketing technology stack beyond just marketing automation
  • Very intuitive interface and workflow, that's constantly being updated to meet the challenges of the changing digital marketing landscape.
  • Very scalable and manageable - security for users can be finetuned to match business needs, and large numbers of contacts and operations can be handled at the same time.
  • The reporting functionality could use some updates in the interface department - it feels old-fashioned and less visually intuitive compared to other tools. Although I am being told this is addressed
  • Because Oracle is such a large enterprise itself, performing many acquisitions in rapid succession, product documentation is often out of date and scattered, which can make it a little hard to find answers to support questions.
  • Similarly, the support platform can be confusing due to outdated interfaces and multiple platforms existing alongside one another.
In my eyes it's the Ferrari of marketing automation. That means it's great at a lot of things and has a lot of options. That also means that it can be overwhelming for smaller businesses, and it's harder to get started with the platform. Small or large, I recommend organisations always find a trusted Eloqua partner to assist in implementation, setup and maturing of the platform within your organisation.
November 17, 2016

Eloqua Rises to the Top

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used for all email marketing across our organization. We use it for our B2B prospects and customers and our B2C prospects and customers. It solves the problem of having specific email welcome tracks for those who have purchased our software recently (welcome track). We also use it for customer retention and have specific tracks that are automated for those who are coming up for renewal. We use it for our general B2B nurture email programs to help convert leads to opportunities. We also use it on the B2C side for those who are trialing our software to convert them to paying customers.
  • Automating emails
  • Data segmentations
  • Syncing with Salesforce CRM
  • Program builder user interface is not the most user friendly.
  • When viewing members in a segment you cannot click on the record and then view it separately. You have to close out of the segment and then find the record in the contact search. It would be great if you could double click on a record and it opens a separate window.
  • When you want to click on another area it won't open a separate tab. You have to log in separately for each tab you want open if you are working on multiple areas in Eloqua. Compared to Marketo (where this is allowed), this is not ideal.
Eloqua works great if you have your CRM properly integrated and have the ability to use custom objects. You can then sync customer data and fields appropriately, which you can trigger actions based on that data. You can easily load HTML and create email templates for those who do not want to work with HTML. The email template editor needs some work though. There is an ability to create these editable templates, but the UI could be easier. I have worked with Pardot and Marketo and those UIs are much better. The data segmentation is fantastic in Eloqua. I love how you can exclude certain lists, filters and other criteria. There are also a ton of decision steps to be used within a multi-step campaign flow. The visuals are great and it's very clear what paths a record can take. I do wish the wait steps could be less than 15 minutes though.
Jack Hui | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is used by the marketing department, the product department, and the sales department and each uses it for their respective needs. The marketing department uses it to set up and execute marketing campaigns and especially targeted campaigns for our different segments. We love that we are able to set everything up for this within Eloqua, and can then analyze how effective our campaigns have been.
  • Lead scoring
  • Marketing automation
  • Segmenting and targetting different groups
  • Not easy to use for beginners and they need a lot of training to be able to use the program effectively because it is not intuitive.
  • Previous HTML knowledge is a must to be able to use Eloqua effectively.
Oracle Eloqua is very well suited for companies that need to target different market segments and conduct large marketing campaigns. Oracle Eloqua is a very comprehensive program and if you take the time to learn the program you can greatly improve the effectiveness of your marketing efforts. Integration with sales programs is also very useful for lead creation.
November 11, 2016

Honest review of Eloqua

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua for all marketing automation campaigns. The program is primarily used by the marketing tech team, but we do have some access for the sales team for the Eloqua Sales Tools (profiler and engage).
  • HIPAA Compliant, if that is a need you have.
  • Ability to customize using programming.
  • User management is pretty easy to use.
  • Ability to support multiple brands within one platform.
  • Requires someone with a lot of Eloqua experience to use.
  • Doesn't have modern processes for native A/B testing (It does have A/B testing, but the selection logic is not equal and randomized).
  • The lead scoring model is very clunky and not comparable to other marketing automation platforms.
  • If you are changing from any other platform to Eloqua, you can expect to need to make significant changes to your lead scoring process, MQL lead assignment process and your template processes.
  • Very expensive. Many things that are standard capability with other platforms are an add-on in Eloqua.
I would really only recommend Eloqua to a colleague if they are looking to implement one marketing automation platform that will be used by their product team as well as their marketing team. I honestly would not recommend it any other time. There are so many add-ons with Elouqa that you will need if you are taking advantage of sales tools, all of which are standard capabilities in most other platforms.
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