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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(176-200 of 245)
Companies can't remove reviews or game the system. Here's why
Matthew Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Eloqua is the hub of our entire marketing program. Our marketing team is small, but every person we add is added as a user and trained to think about our customer's journey through the buying process. Management appreciates the visibility it provides into each touch point and how our customers respond. Our sales team relies on our outbound and inbound programs, as driven by Eloqua. The integration with Salesforce creates automatic data enrichment and keeps our sales agents apprised of our leads' level of engagement through the sales funnel. Even though we are fairly simple in our use of the platform, we've created efficiencies and value that we wouldn't have without Eloqua.
  • Stellar support. Being new to marketing automation, it was important to partner with a company that would provide the quality of customer support that we knew we would need to succeed. After a lengthy review of several offerings that included many personal references, we chose to go with Eloqua because they were consistently cited as best-in-class. And the experience I had with them during the sales process proved that out.
  • The App Cloud. Very much like Salesforce, Eloqua has a huge selection of apps that extend functionality and integrate Eloqua with third-party solutions. Many of the best ones are free. For example, one of Eloqua University's course covers data quality. In the course, you learn how to set up a "contact washing machine" which is a back-end process that weeds out junk contacts, corrects capitalization, and augments contact data with a third party like data.com. Except for the data.com subscription, all of this functionality is built-in and free.
  • Eloqua University. It's true, Eloqua is a bit more of a complicated platform. The basics are quite easy to learn, but real power is unlocked by power users. Eloqua University offers practical classes that teach how to use the platform, strategic classes that help you become a better marketer, and everything in between. The instructors and content are top-shelf.
  • Campaign Canvas. This is the killer app. The campaign canvas allows you to create complex workflows with many decision points and complicated timings with incredible ease. The visio-style whiteboard interface makes it easy to understand how the campaign will execute.
  • Topliners. An amazing community of Eloqua users who are passionate about the product and love to help others along their way.
  • Program builder is a power-user feature, but eventually you will need to learn how to use it. There isn't as much documentation for program builder, and some of what you'll find is outdated. Through either trial and error or a call to support, it is possible to get it done.
  • My Oracle Support can be tricky to navigate. There are a few more hoops to jump through to get to the Eloqua team, but it's possible. There is a group on Topliners that helps you work the system.
  • Cost. On the lower end, it's more expensive than other tools, or at least that's the perception. In reality, to get the same features as the closest competitor, you'll pay the same price. And the popular solution at the low end of the market gets way more expensive feature-for-feature. Still, the perception is there and you might have to do some convincing if others in your organization are fans of other solutions.
  • It's still an obscure market. This is not really a problem with Eloqua so much as it is for marketing automation in general. Marketing automation (inbound marketing, content marketing) is a relatively young competency and as such many marketers are unaware, unskilled, or posing as experts. Executives may need to be sold on the strategy many times. And it does take considerable investment (capital and time) to see the kinds of ROI that is touted in the thought leadership.
It's a perfect fit for us - B2B, technology, long sales cycle, emerging product, high price point. Our customers need to be educated, nurtured, and convinced that they have a problem that can be solved by our product. Furthermore, our customers are digital marketers themselves and as such are highly sophisticated; our best fit accounts are in the Fortune 500. For us, this means a highly structured, cerebral buying process. Certain conversations need to take place at the right time, and in the right order. Eloqua allows us to rapidly prototype campaigns and quickly refine them to optimize performance.
Score 9 out of 10
Vetted Review
Verified User
  • The ability to easily manage campaigns is great. The have increased the intuitiveness of campaign building and have an error bubble reports when something is missing. This is especially useful for new users.
  • We can also easily get sophisticated with campaigns too. With a simple drag and drop we can connect third party vendors, such as webinar vendors, we can pass contacts into data cleansing programs, and incorporate social media.
  • Their lead scoring is very easy to utilize due to its slick UI. You can also set several scoring models. However, we have found some bugs with the UI. It is also kind of hard to manipulate the interactions score because Eloqua can generalize it a bit too much. (Similar, but not as bad as the RLC tool)
  • Database management and reporting.
  • In order to pull reports specific to what you want outside of their canned reports you need to have an extra reporting license and training for it. The contact fields are also limited, so if you need to have hundreds of data fields recorded per contact you need to use "DataCards" and have some JavaScript experience.
  • Salesforce.com and Aprimo are MUCH, MUCH better in this arena.
The one piece of Eloqua that has not been and probably never will be matched is the INCREDIBLE marketing community they have created. Their user conferences, user groups, TopLiners, and member functions are second to NONE. As I stated before, with the help of the Eloqua Community, I AM ABLE TO ACHIEVE ANYTHING!
February 26, 2015

Maxymiser

Joseph Enever | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Maxymiser for A/B and MVT testing across our desktop and mobile websites, and also behavioral segmentation and personalization. We leverage Maxymiser as a core component of the strategic online work-streams meaning that it touches many different areas of the online business at any one time. The business problem it addresses is primarily in validating assumptions, whether that is about how can we optimise the journey to increase conversion, or how best should we present this proposition or service to the customer, and where in the journey. It is a flexible solution from a technology standpoint, but equally we get a huge amount of value from the team/service side of Maxymiser
  • Flexible and scale-able technology solution
  • Quality of the team behind the service
  • Robust methodology and processes
  • Removing some of the implementation stages for achieving the personalisation criteria in a standardised way - increasing the personalisation speed to market. Standardised integration with existing analytics tools for the creation of PC's.
  • Having more real-time analytics results, currently it only updates every few hours.
It is well suited for companies that require bespoke optimisation solutions, and who would require flexibility outside of releases to persist winning experiences at no extra cost. Consider your company's needs and whether you have out-of the box recommendations solutions and merchandising optimisation solutions. From an investment perspective consider what the size of opportunity is based on your business model and site traffic and conversion volumes, but this is the same for any optimisation solution.
Leslie Cocco Alore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • A highly robust tool capable of integrating with almost every facet/channel of marketing.
  • Integration with CRM and other third party tools and forms allows for a more integrated marketing management experience.
  • Sales tools help to bridge the gap between marketing and sales, so that sales has greater visibility into marketing activities and their outcomes.
  • Communication and education through the topliners community give user access to materials they need to help themselves and engage with fellow users, as well as provide feedback and feature requests.
  • Continual improvements (though sometimes buggy at first) shows that Eloqua understands the world of marketing and how it's evolving, and is ever-striving to provide a tool that support the all-round needs of marketing.
  • Closed-loop reporting and revenue performance management tools help to close to loop between marketing activity and actual sales results.
  • The E10 platform is a user-friendly interface that makes marketing easy (much better than E9), though its does leave a bit to be desired for highly technical users.
  • Many of the beneficial administrative features of E9 were taken away in E10, making the tool more user-friendly for the average marketer, but less useful for the technical marketer
  • The reporting function leaves a bit to be desired. The fact that reports can only be built and customized by someone with an analyzer license is not cool. It leaves user dependent on one person, unless they want to spend big bucks to pay for additional people to be able to report.
  • There are a lot of bugs - big ones - after each product release. Product releases used to be exciting (like Apple releases in the early 2000s) and now they're terrifying as we brace ourselves for the week following the release and what will inevitably go wrong (like Apple releases now).
  • Eloqua used to invest much more in their customers and actively worked to educate them on the newest trends in marketing and helped clients to leverage to tool to align with those trends. Now, it's more about self-education via topliners. It's a great tool, but you have to have the time (and drive) to proactively go out and teach yourself what's new and how you can use Eloqua to take things to the next level.
  • The really useful features that make Eloqua differentiated (for the serious marketer) are hidden and hard to find. Closed loop reporting, for example, should have its own functional area. Instead, various management features that go into that functionality are hidden in the 'settings' area within various other functional sections.
  • I have a love/hate relationship with the campaign canvas. It's wonderful for building out campaigns and if you have your act together before launching, it's great. It's less great if you need to "build as you go" or if you want to change things up mid-stream. The canvas is not very amenable to on the fly changes because you have to deactivate it to make changes, during which time if someone responds to your campaign, you've lost your ability to pass that info to your CRM. It's a brilliant functional idea poorly executed for the average marketer.
I think Eloqua is a fantastic tool - the best automation platform money can buy. That said - not everyone needs the best money can buy, and it's also the most expensive tool. For an enterprise-size company, there's is no better option. If you do not use all of the features today, you will in the long run. And if you're not, you're not a very good marketing organization (sorry). Believe me, though, Eloqua will nickel and dime you for every feature if you're not on the Enterprise version. Pony up and spend that extra money for Enterprise if you're going to go with Eloqua, because I promise you will end up spending the money anyway.

For companies that are smaller or less evolved as marketing organizations, it may be a waste of your money. Personally, I think every marketing organization should strive to be best-in-class, but if you're ok with being average, then there are other automation platforms out there that are a better value.
February 04, 2015

Eloqua does welloqua

Score 8 out of 10
Vetted Review
Verified User
  • Eloqua scales nicely, allowing you to use as little or much of its robust system as needed for any projects or campaign.
  • Eloqua creates an easy, even pleasing user interface for its tools and maintains a consistent user experience across the different module areas.
  • Eloqua offers support programs to dive deeper into its application.
  • Eloqua sometimes has many "information homes" and you have to be committed to finding answers.
  • Eloqua sometimes has a bulky feeling because of its robust tools. Streamlining some options would make it's use more efficient.
  • Eloqua can be confusing and overwhelming at first adoption, despite programs that assist with the onboarding process.
Be prepared to take some time learning the system and really thinking about how you want to set up your marketing communication and tracking. Decisions made quickly will matter in the long term. Also, really play with the system. Develop a variety of campaigns and try out small test groups for things like AB testing for design and messaging.
Matthew Lawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Maxymiser has been integrated completely into the web development process. Every major change that is made to the ao.com website is tested using the Maxymiser tool. We have invested in a dedicated team to really drive the product at 100 miles an hour and we've seen some real results from doing so. The tool has allowed us to have the confidence that what goes live works, and what is already live can be optimised to be better. Since implementing Maxymiser into the development process it has given the senior team the confidence to step back and allow the team to crack on because the process works and can be backed up with the numbers. What makes this tool a standout from all other testing tools, is that the numbers it reports will reconcile with your analytics giving you even more confidence it is working.
  • Reconciling reported numbers to your analytics provider
  • Quickly driving a significant ROI from first few tests
  • Backed by awesome, knowledgeable team
  • Takes large complex tests in stride
  • Fast, durable, stable platform even when under large traffic loads
  • Cross device testing
  • Insight discovery, you find stuff out about your business you never knew
  • Usability of the UI can be improved
  • Self service to build own tests
  • Onsite training rather than in London
If you want to do testing properly in my mind there is only one provider who can deliver high quality tests and insights and that is Maxymiser. Don't get confused when choosing the testing tools because there are many providers who like to say they do testing but they simply and barely tick the box. Maxymiser owns the testing space. Maxymiser isn't the tool if you want to play at testing.
Paul Sandey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Maxymiser is being used to deliver multivariate tests across all of our platforms (mobile, desktop and tablet). We are looking at complex users problems associated with straight conversion and value added products. We also use the self service tool to manage simpler creative and placement tests to get quicker answers.
  • The pre-work maxymiser did to identify the make up of our current sites, where the break points were and identified areas to structure first tests. As someone with no previous UX experience this gave great confidence in their ability to grow our business. This proved to be the case with the first test delivery incremental sales worth over £600,000 a year.
  • Maxymiser's depth of analysis on a test continually surprises me (in a good way). It's developed my understanding of the customer experience far beyond what Google Analysis was telling me, allowing to see how the interaction between the elements creates a great customer experience. Just having great content isn't enough you need to tell a story that empowers customers to make the decisions you want them to make.
  • The most important thing I've found about Maxymiser is their honesty. If something is awful you will be told and if it's great then it won't be fake praise designed to just cater to the client's ego. This is what I value the most as it's stopped me and my team from making costly mistakes and also got to the point where we are getting real insight, rather than just scoring quick wins.
  • Whist we've been with them Maxymiser have experienced a good growth period but with that has come teething problems with recruiting experienced members of staff and at time the service level has suffered, not to a poor level but below the good standard they had set themselves.
  • You need to be careful with the level of assumption you make about your own business, we've had occasions because we've not mentioned it on a brief that there would be no change to a function only this to happen to accommodate the perimeters of a test. It's been a learning from us and Maxymiser to include what's in a test and also what isn't
I'd recommend it to most businesses. As a client you can tailor the level of support you need and use your credits as you see fit. This has helped my team dedicate the correct amount of resources to the right areas, and also manage when integrating new skills where we need more support, and then being able to use the service unaided for other tasks. The level of analysis is decent and always looks to give a balanced view even when we've been demanding a quick answer!
Marie Escaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Segmenting customers/prospects to send the right message to the right contact.
  • Mapping campaigns from basic newsletter to marketing automation.
  • Scoring leads to increase sales conversion rate.
  • A web agency works with us to create our emailings, but from time to time, we do it ourselves and it is not that easy to use.
  • For end users, difficulty to use it if not in the tool on a daily basis.
To our marketing colleagues, I would say "don't stop after the first year of implementation, the best is yet to come when automating campaigns".
To our sales colleagues, "how could you sell before, when you did not have that amount of leads coming from our campaigns ?"
And then, now that it's fully running after 18 months of use, there is so much more to to!
Score 4 out of 10
Vetted Review
Verified User
  • Good Marketing Automation platform. Works well in a Salesforce.com-centric environment. In my experience (extensive implementation, extensive use at one company, and review/consulting in 3-4 other companies), it is a highly flexible platform that met most of the marketing automation needs of our high-volume/high-velocity marketing model.
  • In particular, we designed and built a very robust Drip (Nurture) Campaign architecture using Program Builder. This architecture allowed Marketing Qualified Leads (MQLs) to be automatically added to the best nurture campaign (of the 20+ nurture campaigns in our arsenal), and automatically "promoted" to other nurture campaigns if the MQL took subsequent actions that warranted a different level of interaction. in addition, we automatically interrupted all nurture activity if the lead became a Sales Qualified Lead (SQL).
  • Also, Eloqua's Salesforce integration includes access to the CamapignMember object, which is not typical of most Marketing Automation platforms (to my knowledge). (Most Marketing Automation products are well integrated with Lead, Contact, Opportunity objects. Most can add members to Campaigns. However, Eloqua's ability to access all fields on the CampaignMember object, including custom fields, is a big advantage that we used, with excellent business results.)
  • Integration with Salesforce.com is extensive, but is less "seamless" than I've seen with other products I've used and/or evaluated (Marketo and Pardot, for example).
  • Processing time (time for a Lead and his campaign activity to be fully added to Salesforce.com) is slower than other systems - as much as 75 minutes, in our implementation.) In our high-velocity marketing model, this was an issue for us. (Since then, Eloqua has made strides to speed up Eloqua/Salesforce updates, so this may be less problematic now.)
In late 2013, we conducted an evaluation of Marketing Automation platforms, and selected Marketo over Eloqua and Pardot. Having already implemented and used Eloqua at a previous company, we decided Marketo is a better fit for us - primarily driven by Marketo's easier-to-use functionality and comparable feature sets. Candidly, I think Eloqua probably has a fuller set of features (and my personal experience with Eloqua is now somewhat dated), but we have identified no missing features in Marketo that caused any regrest with our decision to implement Marketo. And Marrketo is far easier to use than Eloqua - both in initial implementation and day-to-day use.
December 18, 2014

Maxymiser Review

Score 7 out of 10
Vetted Review
Verified User
Our online marketing department is using Maxymiser to determine optimal user journeys and help us make sound data driven decisions around improvements to our site and how we should best develop and implement our product innovations. It ensures new features and journeys to the site and onsite are delivering the uplift that split testing truly indicates. It is an essential platform for genuine improvement in user experience.
  • Business case analysis and investigation
  • Technical solutions onsite
  • Platform for self service solutions
  • Data dashboard has room to include more statistical information
  • Incorporation of raw data of onsite tests
  • Mobile testing platform
Well suited for inexperienced A/B testers and experienced conversion executives
December 09, 2014

Worth the effort

Score 9 out of 10
Vetted Review
Verified User
  • Interact Campaign provides a wide variety of capability for creating dynamic message content, tailored to each specific channel.
  • Interact Connect offers straight forward, reliable data integration.
  • Recent enhancements to Interact Program make it flexible and easy to set up and test.
  • As a SQL developer, I'd like to see enhancements to the SQL View and Join View capability that would make it easier to set up and test, providing more of a developer experience.
  • We're starting to use Responsys for more real-time email scenarios. The regular maintenance windows are something we need to plan for and work around.
  • Response time in the UI and campaign launch can be slow during peak times.
I would recommend starting with a good definition of what types of interactions you want to achieve with an email marketing tool. Review the features that Responsys offers and compare that to other vendors. Other tools may seem easier to use at first, but many lack the broad depth of functionality that Responsys offers. As with any tool, there are frustrations, but Responsys appears to be learning from the past and continuing to improve. I would ask to see examples of how other Responsys customers are using the tool; what level of support is available; how Responsys will assist in helping your organization get started; what conversion rates can you expect as compared to others in your industry.
Score 9 out of 10
Vetted Review
Verified User
We are using Eloqua across our whole organization, managed by our marketing operations department. The key business problem it addresses is customer engagement across the entire lifecycle. It provides a great platform to sync with our CRM and helps align our sales and marketing strategy. The ability to plan and automate complex campaigns across all of our various business segments is critical to strong execution and sustaining the kind of brand experience we desire.
  • Tight integration with Salesforce CRM - in order to keep sales and executive visibility the marketing efforts of Eloqua need to sync and work with our CRM, Eloqua does this well.
  • Campaign design canvas - the UI to create complex automated campaigns is second to none, I've previewed and tested several, hands down the Eloqua approach is best
  • Lead scoring - the ability to customize multiple scoring models and thresholds in real-time is HUGE. This tool is also easy and intuitive.
  • Reporting - terrific built-in benchmark dashboards to gauge your performance against other industries and keeps you focused on high value metrics
  • Email editor - pretty basic but gets the job done, would like more customized and drag and drop control with email templates, we've found an easy way to work with it but could be enhanced
  • Landing page editor - solid but more customized styling and behaviors are not quite there yet, would like more enhancements there as well
  • Forms - eloqua hosted forms are limited from a design perspective - external customized forms require some technical assistance to get connected properly, this could be improved in the future.
Well suited for mid to large size companies, smaller more local oriented business may see the investment a reach. The best approach would be to engage with an Eloqua certified integration consultant and be sure your in-house CRM implementation specialist has Eloqua experience, otherwise hire both! Lastly, plan ahead and have a clear vision to how you see the content strategy and get sales bought in from the beginning.
September 19, 2014

Optimising three.co.uk

Dan Beeston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Maxymiser enables our online team to conduct optimisation experiments across desktop and mobile platforms, providing statistical evidence and insight to support better business decisions.
  • People - All my team members at Maxymiser have been thoroughly professional, knowledgeable, reliable and friendly. It was the caliber of the people that put Maxymiser ahead of the competition when selecting a supplier.
  • Technical Flexibility - We've asked a lot of Maxymiser over the years, and they have never failed to deliver workable solutions to our problems.
  • Self serve tool is wonderfully simple to use yet still incredibly powerful.
  • Value Add - Organisation of events and workshops enabling customers to interact, share & learn has been invaluable. Especially getting up to speed with the theory of optimistion.
  • Delivery times on managed service campaigns is frustratingly long. This has got better with the introduction of self serve options, but more complex campaigns under managed service are slow to launch. This can cause issues in very fast paced environments with constant change.
  • Analytics UI is not the most user friendly. Fine when you get used to it, but doesn't do a great job for the less experienced. Switching between results is pretty clunky.
Maxymiser is perfect if you have limited resources, or need to start small to prove the concept. Lean on the managed service to get the job done, learn as you go, and bring work in house over time.

Key questions when selecting any CRO partner:
1) Can I see myself enjoying working with these people on a day to day basis?
2) Does this solution really do anything over and above the others that is of real value?
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used Eloqua at a previous employer as a member of the marketing team. The marketing teams across each global region had access and utilized it in a variety of ways (keeping track of databases of prospective clients, creating landing pages and forms for events and promotions, email campaigns, etc).
  • Hierarchy of information for a campaign. The way you can see in the campaign the different emails, landing pages, forms, etc. and the basics of how they are performing is really great. It's also easy to keep organized and make sure everything is being linked to the correct campaign.
  • Building out forms, landing pages, or emails with your own corporate template is just as easy as utilizing the generator for Eloqua. This makes it easy to keep your communications branded and easily editable as necessary.
  • The ability to build programs that sync particular, selected data from marketing contacts in the Eloqua database to your CRM database for your Bus Dev and/or Sales teams to see on their end is also valuable. It keeps those lines of communication open, and shows the salespeople what they've seen or how they've interacted with us previously even across two different platforms.
  • The main menu bar on top is something that you have to spend a bit of time getting acquainted with, it's not the most intuitive setup. It would be nice to see some of that broken down or renamed to be a little more intuitively logical.
  • The drag and drop in the email archive isn't always exact. So if you have either saved your email in the incorrect folder or you later need to move it to a new folder you sometimes have to perform the drag and drop twice for it to take, or sometimes it drops ahead of where you end the drag with your mouse. Either making that more accurate or adding the ability in editing the email to edit the folder it lives in would be nice.
  • Having the programs to sync is great, but sometimes syncing to the CRM still leaves out valuable information like the name of the landing page the client visited, or the whitepaper they downloaded, which creates a bit of extra work when a salesperson contacts you to dig up that information manually for them to be able to proceed, which effects your productivity in other campaigns as well.
I think it really matters how you intend to use marketing automation software. If you're looking for something to sync up your social marketing accounts and connect them with other marketing tools, Eloqua doesn't really do that. However, it gives excellent data and clean looking landing pages, forms, and emails for other campaigns. So really, it's a matter of what kind of tool you're looking for.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We used Eloqua for our automated email campaigns in addition to email blasts, reporting, and managing customer contacts
  • I like the logic aspect of Eloqua 9 when creating Email programs. You can build out complex logic and procedures for basically any mailing scenario.
  • The reporting is straight forward and can be exported to Excel very easily which makes manipulating and working with the data simple.
  • The ability to copy old emails as templates and manipulate them with Eloqua 9's WYSIWYG was nice, even if Eloqu 9's WYSIWYG could be a little frustrating at times.
  • Eloqua 9 only worked in Internet Explorer... ugh!
  • The WYSIWYG was pretty buggy - I expect this was improved on in Eloqua 10.
  • Did I mention it only worked in Internet Explorer?!?
If they're building out an automated email campaign or managing a large degree of customer contacts then I'd likely list Eloqua as a solution (although I might not recommend it above Silverpop).
Score 9 out of 10
Vetted Review
Verified User
Maxymiser is used in conjunction with online analytics tools to help us improve conversion rate on our website. It is used in all markets across the group, with very complex tests in more advanced markets and simpler tests in less advanced markets. In some markets multiple departments use it in others it is used by online department only. It helps us understand the risks of the changes on the website, improve user experience and deliver better ROI of the online activities.
  • Very knowledgeable account management and consulting team
  • Easy to implement and roll out across the footprint.
  • Fully managed service is great if you are just starting with testing
  • Comprehensive and forward thinking product roadmap
  • Visual Campaign Builder (VCB) still needs work
  • The test set up process is great for complex tests but a bit too long for simpler ones
Maxymiser is a premium tool with a premium team behind it, thus if budget is an issue- might be better to look at different suppliers to get started. Here is some of the selection criteria that we looked at:

  • What is the quality of their suggestions for the first test- did they understand the business and come up with the best KPIs for the test and your company’s strategy, was design tailored to your style guidelines? Was the follow up test recommendations provided?
  • How much resource was allocated to the test and account- how quickly are the briefs produced, how many people work on the account, where are the assets hosted, how quickly are the issues rectified, how much time did it take between the brief and the test launch?
  • Tag load time- how quickly does the tag load in different geographies, does it cause any problems on any of the pages, does it work with your tag management solution?
  • Analytics- does it provide real time analytics? Does it integrate with other data tools used on your site? How easy it is to understand the data? How easy is it to export and work with the data? How many different ways are there to analyse the data (are the filters and segments provided enough for your business)? Were post- test reports delivered on time? What was the quality of the report?
  • Interface- how easy to use and understand? The quality of the training provided, how often, was it at the level that the team needed? How easy is it to stop, pause and launch the test? How often is the interface updated, etc (esp relevant if not fully managed service)?
  • Roadmap- is it ahead of the competition in terms of product functionality? How relevant is the upcoming functionality to your business? Is it in line with industry trends?
  • Price
  • Team (for fully managed service only)- how approachable and knowledgeable is the team? How quickly they respond to requests? Do they understand challenges in your specific market? How easy is it to work with them? What is the quality of their communication and engagement with you?
Greg Arnold | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Elqoua is an excellent tool for marketing automation. We primarily use it for B2B marketing activities. The system allows us to create automated marketing campaigns which saves us from having to send each email manually. It also provides the ability to easily report on these campaigns. Eloqua also gives us the ability to quickly segment our contact database allowing us to market to the correct contacts. Recently, we expanded our Eloqua instance to our EMEA and LATAM users.
  • Eloqua University is a great resource for users with no experience. It has many hands on classes that allows you to get familiar with their product very quickly.
  • Eloqua used a WYSIWYG interface that makes it very simple to build HTML emails, landing pages and forms. This is especially helpful for people with little to no HTML or CSS experience.
  • Allows for easy segmentation of contact database.
  • Program builder is powerful but not user friendly
  • Integration with CRM is difficult and requires a lot of IT support.
  • Once an asset such as an image is loaded into the system it can be very hard to delete it with discrepancies. It can be very difficult to keep the system clean.
Elqoua does that basic task of marketing automation extremely well. It can be difficult to integrate the system with your CRM but with the right IT folks, it can be done. Eloqua has great training program as well as Topliners which is a social platform that allows Eloqua users to share best practices and ask questions.
Jonathan Hedger MCIM Chartered Marketer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Eloqua is being used alongside Salesforce.com to drive engagement with customers and prospects across six different brands through large scale automated email programs. Increasing using for lead scoring and lead generation.
  • Good segmentation capability
  • Good programme building functionality
  • Integrates well with Salesforce.com
  • Takes while to train team
  • Can be quite complicated to use
  • Limited proactive account support
It is suitable for larger organisations requiring a sophisticated yet flexible marketing automation tool. Ensure that your business has plenty of resources to support integration, deployment and training.
Gwen Lafleur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Maxymiser in our digital department as our global online testing solution. We test creative treatments and user experience as part of our continuous improvement initiative on all of our websites.
  • Customer service - we have a wonderful solutions team that helps us with managed testing and strategy, as well as technical support for our self-service tests. They're responsive, respectful, and helpful. We have yet to run across an issue they couldn't help us with.
  • Platform integration - it's very easy to integrate into our websites, and one of the things that I most appreciate is that the single line of javascript code makes it so that we don't have to continue going back to our dev teams for further integration... we can just code our tests and launch them. It also makes it so we can test just about anything we can imagine... from simple button tests to all of our product pages to any kind of price testing we can think of, to any segments we want to test to.
  • Reporting - the reporting tools are robust and easy to use, and one of my favorite things is the filtering capability that comes out of the box so that I don't have to add filters to my individual campaigns in order to understand impact by traffic channel, etc...
  • There's a bit of a learning curve, especially if you're used to using a different platform like Test & Target. This is especially true for our developers who still need to get the advanced training to enable them to code some of our more complex tests without help.
  • We can test just about anything we want, and there are also great merchandising capabilities. However, this is a testing platform first, so some things require a bit of a workaround. That hasn't been an issue yet, however... you can still do it, but it's a bit more involved (IE testing badging on specific products.) They are working in this area... they've already added some functionality I asked them about a year ago such as targeting by weather.
Very well suited when you want to test across multiple pages and / or run heavily targeted or segmented campaigns. Lots of out of the box capabilities, and they can help add the ability to do anything else. You can create reusable custom scripts for targeting or tracking. Ease of implementation is great, and as I mentioned, the campaign reporting is top notch. If you still want additional insight, you can tie it in to 3rd parties like ClickTale or Google Analytics.
Liron Warhaftig | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Maxymiser is being used by the Gaming Conversion team as the main testing and optimization tool and has allowed us to make great progress in improving our conversion rates and user experience in general. It allows us to rapidly test and learn with minimum to none development resources on our side and with almost no internal dependency whatsoever which is a great advantage for me and my team.
  • Great Teamwork - always supportive in every step of the process
  • Can Do Approach - working around obstacles and challanging time scales
  • Experience - Their large portfolio of clients allows them to assist in building the most efficient testing plan
  • Self Serve tool is not always available - depends on the type of systems used internally for the site
  • Delivery time is excellent, but would be happy to see it improving even more, would love seeing 1 week becoming the standard rather then 3-4.
Key quetions to ask -
1. Would there be a person in charge of the relationship in-house to make sure the relationship is beneficial?
2. Is the business ready for a testing methodology ?
3. Is it possible to get the code implemented on all the relevant parts of the website ?
John Mills | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Maxymiser is an essential part of our website development and conversion strategy. It is used to test and prove the business value of new ideas and concepts and to further increase the conversion rates of business critical pages on the website.
  • Maxymiser is a great conversion testing tool that allows us to create complex MVT and less complex A/B/n conversion campaigns
  • Different testing methodologies are available including full factorial. Essential for ensuring that robust results for high traffic sites
  • Maxymiser is incredibly easy to implement on the site as it uses a small (single line of code,) tag on each page
  • Can run campaigns on various different devices, including mobile and tablet
  • Offers much more than just conversion campaigns, including behavioural targeting, advanced segmentation and a recommendation engine
  • Self service option may prove a little complex for those new to conversion optimisation
  • Internal dedicated conversion resource is required to get the most out of the tool
Maxymiser is well suited to all scenarios of conversion testing, however if you are unsure of of your ability or new to conversion campaigns ask about the fully managed option during the selection process.
Score 9 out of 10
Vetted Review
Verified User
We use Maxymiser to implement testing across the site to increase conversions, improve user experience and drive engagement with our readers.
  • Maxymiser has an in-depth reporting tool that is useful for making educated decisions after testing.
  • Maxymiser has a managed service as well as a self-service tool that can be used to build tests in house. This has allowed us to expand the amount of testing we do and work on areas of the site we would not have had the time to work on before.
  • Maxymiser is releasing improvements to it's console and self-service tool on a regular basis.
  • It is easy to go through the list of tests that are live and get an idea of how they are going on site.
  • Some users may find that the self-service tool requires more training than expected to create the expected changes on their site. This will depend on the complexity of the site that is being worked on and the level of web code understanding of the user.
I can't accurately speak to this question as we evaluated the product for our purposes only.
June 25, 2014

Maxymiser review

Score 10 out of 10
Vetted Review
Verified User
We use the product for A/B and multivariant testing capabilities within the ecommerce team. We want to be able to test changes to the website before they go live and also seek to optimise through learning more about our customers.
  • Strong data driven approach
  • Very smart consultants
  • Great technology
  • Can be confusing when you can see all tests in development on your computer - it makes it hard to see what might be a live bug
For us and for the purpose we currently use it for, it is fit for purpose and in my opinion a market leader.
June 25, 2014

Maximum Value

Score 8 out of 10
Vetted Review
Verified User
Great Product and Great Team! We have been using Maxymiser for over 2 years, with the help and knowledge of the team at Maxymiser we have been able to embed the success and prove the value across the business. They have helped us to tackle areas of low conversion and improve the overall customer experience by running multiple tests from a simple A/B to fully segmented/targets content tests.
  • Very flexible and realistic
  • Dedicated industry experienced team
  • Delivers good results
  • Tool user interface could be designed better, but none the less still does the job
I have used various optimisation tools in the past but what makes Maxymiser stand out, is the team you work with, as this is what delivers results.
Luke Underwood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
To drive improvements in user experience as part of our larger strategy to continuously upgrade and optimise our online guest experience.
  • Campaign planning
  • Account management
  • Managed service solution
  • Multiple campaigns linked to the booking flow.
It is ideally suited for those marketing/digital teams that do not have in-house resources to implement A/B split or A/B/V testing.
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