Skip to main content
TrustRadius
Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Read more
Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
Return to navigation

Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(650)

Attribute Ratings

Reviews

(51-75 of 245)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is currently being used within our marketing department only. We run our marketing campaigns and lead automation through Eloqua. Currently it is integrated with SFDC and few other third party applications. We execute email campaigns and host majority of our landing pages and lead gen forms within Eloqua.
  • Custom Data Objects: Eloqua CDOs are one of the key factors that distinguishes it from other MAPs. The ability to store and process data in custom tables, provides a ton of flexibility to the users.
  • Reporting and Insights: Eloqua reporting and analytics engine is pretty strong and powerful, which crunches data and provide all types of custom reports quickly and with relative ease.
  • Ability to handle large databases: One of the main reasons why Eloqua is looked upon as "Enterprise" grade marketing automation solution is because of its ability to handle and process large databases i.e. 5M+ records.
  • DB Management: Eloqua should look into providing more flexibility and user friendliness around DB management tasks i.e. field and assets deletion etc. currently any such tasks requires tremendous time and resources to be performed due to complications related to "dependencies".
  • User Friendliness around "Testing": Eloqua should provide some native functionalities for testing different assets i.e. Emails and Landing Pages on various platforms (different browsers, email clients etc.).
  • Assets 'back-up' functionality during maintenance hours: There are many business that build their web landing pages entirely on Eloqua. When Eloqua goes down and is not available during maintenance hours, these businesses suffers tremendous loss of opportunity due to unavailability of their assets. Eloqua folks should think and plan around provisioning a 'back-up' mechanism to support such activities without making their customers suffer.
Eloqua is arguably the most robust MAP solution out there in the market due to its tremendous flexibility around customizations. However, unfortunately, it also makes this platform a little bit more complex and less user friendly in comparison to few other MAP's. That being said, if the companies using Eloqua have appropriate in-house resources to make use of full potential of Eloqua, then it can be a blessing in disguise.
March 26, 2019

Eloqua Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
[It is] Used for marketing and supplier communication. [Also used] For SCM utilize to send out large communication notices on major changes for the company.
  • Easy to use
  • scalable
  • No real automation needed
  • No Cons - Happy
Well Suited:
Marketing and communications to customers, potential customers and suppliers.
Trevor Beck | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Areas/departments are currently migrating their information communication (e.g. newsletters, news/events promotion) off of other third party solutions. Eloqua was chosen to help centralize all newsletters in order to easily manage CASL requests.
  • Working with a centralized database allows control over who can access what contacts.
  • By adding tracking code to your web site, you can easily send targeted messages to specific web site visitors.
  • The system is not intuitive, however, that's to be expected when working with a enterprise level tool vs. a consumer product.
  • Help documentation/videos were not really helpful, but recently these are being updated to address some of the confusion experienced by new users.
Creating email/campaign templates and allowing access based on members of a groups is an extremely important part of the tool. The ability to merge information captured in the database with your messaging is an important part of personalization, which Eloqua can easily do.
March 26, 2019

Eloqua Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used as the marketing automation tool to run automated drip campaigns and do lead management. Successful demand generation, email marketing, and lead management engagement hinge on a modern platform and strategy aligned to buyer needs across all phases and channels of the buying process—Oracle Eloqua marketing automation does it for us.
  • Canvas
  • Lead scoring
  • API
  • Multi-tenant
  • Integrations
  • Price
Oracle provides marketers with a robust network of over 500 partners, representing over 700 integrations. This empowers users to align existing enterprise applications to marketing automation for scalability and extension. Oracle Marketing Cloud provides a centralized canvas where marketers can orchestrate experiences across paid, owned, and earned channels including email, mobile, social, and web.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle Responsys in many different ways within our promotional and triggered programs. It is helping us become more self-sufficient as we bring in some of our work in-house, so we can add additional features and support within Oracle Responsys. We look forward to the new AI features and innovation coming in the next several years.
  • They provide the support crew for any hours of the day.
  • Reliable QA and responsive issue resolution.
  • New and innovative approaches to solving problems.
  • Some of their tools for proofing are outdated.
  • Reporting is almost unlimited, but could use more detailed training and help within the platform.
  • We've seen more downtime than I would expect from such a large company.
I think they are more suited for providing full-service to smaller companies who don't already have the same level of sophistication and experience.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle Responsys for all of our email/SMS/push marketing. The product helps us to effectively communicate with our audience for ad hoc, campaign, and lifecycle messages. We use Responsys only within our Marketing department, but the solution helps tremendously for our B2C communication needs.
  • Email Marketing - The deliverability is great, the campaign builder helps create stunning emails, and the reporting is very strong.
  • Push Notifications - The solution integrates easily with our app to send users important push communications.
  • Lifecycle Campaigns - The program builder is very easy to use and has powerful tools to create outstanding customer journeys.
  • User Interface - The UI is a bit outdated and clunky, but gets the job done with some getting used to.
  • Training - There isn't much out there for training, unless you are willing to pay Oracle or a 3rd party.
  • Support - There is no dedicated support and you have to use their portal. It sometimes take awhile to get things looked at or fixed, but they eventually get to it.
The solution is great for an enterprise marketing team. There is a ton of functionality and options, but the UI is slightly clunky and outdated. We use the solution to build our customer communication journeys and can highly personalize the journey/messaging for each user with the powerful filters, rules, and programs. The campaign builder allows us to build stunning emails that grab a users attention and convert well. The reporting is outstanding and allows us to see how our campaigns perform and where we can improve.
March 25, 2019

Eloquaing

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it as a passthrough and for nurture. Eloqua helps us automate our marketing tactics across the omni channel
  • Email
  • LP
  • Behavioral interest
  • Account view
  • Access to data: Eloqua Insight breaks if you are trying to report on data, especially CDO data, with too many records. It is also very finicky when trying to leverage Insights with web visitor metrics, and frequently produces errors seemingly erratically as reprompting the same report with the same criteria will be successful. The latest Insight engine release is much better, but it came at the cost of some beloved features of the old/original Insight reporting.
Implementing and automating business rules to manage marketing comms. But only for known visitors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Responsys to communicate with our sitter and owner bases that we have on the Rover platform. Responsys allows us to send batch emails that have large audiences, automate emails, and analyze data on our sends.
  • Programs: This tool is easy to understand and execute. The interface is easy to understand with the use of nodes and attaching the technical piece such as campaigns and filters to them. It allows us to automate so many of our emails to be ad-hoc and triggered.
  • Interactive dashboard: This tool allows us to pull many detailed reports, as well as automating those reports. There are also features that allow us to analyze emails that contain dynamic content and how each of those pieces performed. This tool also allows us to go back and understand performance from campaign to campaign.
  • Campaign builder: This tool is so well organized. It has every detail about the campaign included on the workbook. Newly, it will even tell you what programs the campaign is attached to, so that you know exactly where it lives. With us having so many campaigns and programs, this is super useful for keeping track of it all.
  • Dynamic content: This tool is used a lot by my team, but it could be easier. We use the classic version opposed to the widget that was introduced, because it gave us less functionality by being more restrictive on the areas that you can select for dynamic content. The experience could be cleaner and more intuitive when selecting sections of the email to be dynamic content regions.
  • Error notifications: There have been times where a program validates, but one of the campaigns that is included isn't valid. The program continues to run, and it reports that it is sending said campaign, but it isn't. Programs should realize this and give an error of some sort so that we know it isn't sending. This could be prevented in QA, but sometimes edits are made to campaigns after the program goes live, and this is when the errors would occur.
  • Archiving folders and campaigns. It would be helpful if you could hold them somewhere that isn't in the same place as all of the other folders that we're using, just to make it a cleaner place for storage.
Responsys is perfect for sending large quantities of batch emails, as well as setting up triggered emails. It is high powered and reliably sends a high volume of emails.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used by our marketing department to do email and marketing automation for the entirety of our marketing communications.
  • The reporting gives deep insight into every aspect of email.
  • The dynamic content makes using the same email template for different segments seamless.
  • The contact washing machine integration within Eloqua makes cleaning your database and segmenting easier than any other platform.
  • Eloqua could improve by creating an easier to use platform for new users.
  • The process of duplicating emails could be easier.
  • When you upload photos directly into an email, it’s difficult to file it within a certain folder
Oracle Eloqua is well-suited for enterprise companies that are doing sophisticated marketing automation. It’s a less appropriate platform for companies that are smaller, and just dipping their toes into automation.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
First Data uses Eloqua as our main email platform for all email sends across the organization. We have deep integration with Eloqua into our Salesforce instance, and use Eloqua for all campaign tracking and metrics. Eloqua provides email sends internationally. However, the core usage comes from employees in North America. First Data employees create content and strategy, and use an external vendor to create the email file builds, execute the sends, and assist with reporting.
  • Very detailed reporting and analytics functionality.
  • Flexibility within the emails to create highly customizable content.
  • Easier to navigate user interface. Overall, the system appears outdated from a user-perspective (the system is not intuitive).
  • Provide reporting on a platform other than Flash. Flash is a commonly-blocked platform, and I have to "allow" flash to run every single time I try to get any email analytics.
  • Provide more drag-and-drop functionality for non-coders.
Eloqua is the 3rd marketing automation platform I have worked in, and by far the most complicated. While the platform contains a huge amount of available data, it's not practical for the average small or medium-sized business with limited technical resources. The "average" email manager or marketer has a very difficult time navigating the platform if they do not have the technical background.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Eloqua to implement Demand Generation campaigns and nurture existing customer relationships, as well as to collect new business. We have Eloqua integrated with our Microsoft Dynamics instance, as well as with eight WordPress websites.
  • Campaign design.
  • Segmentation.
  • Integration with Microsoft Dynamics.
  • Landing Page design.
  • A more modern landing page design.
  • Usability of forms within WordPress.
It's suited to connect our B2C outreach when integrated with website analytics to identify our most profitable subscribers.
March 22, 2019

Eloqua Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua on the marketing team to upload leads and nurture them through the funnel. We also have integration with Salesforce for our sales and business development teams.
  • Database segmentation is streamlined and easy to understand.
  • Lead scoring and setup is helpful across multiple teams (marketing and sales) and able to segment into different business units/target audiences.
  • Automation for our sales team provides real-time followup.
  • The look and feel could be improved. I've used HubSpot in the past and it was more user-friendly with colors, inviting messaging, etc.
  • More in-app instructions would be helpful. If I am a new user, I would appreciate tutorials or instructions in-app.
  • More timely help. Without designated support, if issues are pressing I would appreciate quicker followup.
The lead scoring and database segmentation are helpful and easy to access for multiple teams. My marketing and sales organization look at these tools for different purposes.
Steven Tsao | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is being used across the company, and we use it to support marketing activities across departments for activation and nurturing purposes. We are also using the intelligence within Eloqua to score, segment, and automate the engagement process with online and offline contacts we want to market to.
  • Enterprise grade solution built for big companies who need a robust Marketing Automation Solution
  • Excellent customer service that is able to solve complex issues with the clients and work with them to customize tools
  • Global support community of users and experts who beginners can approach for questions and bring up to speed on
  • Available tools and resources to self-direct and self-educate before going for a P2P consultation
  • You need to be Eloqua certified in order to use their tools it's that complex
  • Minimal customization for SMB if they have tailored needs. Big clients get all the attention
  • Eloqua is built for enterprises, not so much for SMBs; I wish their tools could fit a broader spectrum of audiences and not just to the big guys
Depending on the specific use case, Eloqua can be a great tool for a stable and consistent experience. However, without the proper expertise and certification, it is difficult to extract 100% of the utilities of the tool if we don't know what we are doing. Therefore, before implementing the tool, it is important to see if there are existing resources with the expertise to manage Eloqua to your needs and to take it to the next level.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua at our organization for email marketing, drip programs, creating forms and landing pages. It is currently being used by the marketing and channel teams. It help us automate processes between sales, marketing and channels allowing us to do our jobs more effectively and efficiently.
  • Segmentation
  • Detailed and customizable reporting
  • Asset management
  • Forms and landing pages
  • System downtime
  • Ease of use
  • UX
Well Suited For:
  • Emailing to customers and prospects.
  • Drips for customer retention and prospect nurturing.
  • Forms for assets on website and landing pages.
Laura Briviba | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business unit is a part of bigger Eloqua customer. We've used Eloqua to inform and engage our existing customers as well as prospects. Eloqua allows us to make sure that our contacts receive relevant information and to monitor usage of it. We've also used Eloqua to track our user's behavior on our web site and adjust information materials to their needs.
  • Easy and fast creation of campaigns. The drag and drop editor is very user-friendly.
  • Website visit tracking is a great tool to spot the contacts that are really interested in our products.
  • Personalization is easy and straightforward if the data quality is sufficient.
  • Reporting on a few key metrics of campaigns could have been more intuitive and straightforward, however, I assume it also might be lack of my knowledge.
The true value of Eloqua can be used if business scenarios are advanced. It is certainly not the tool for just sending out e-mails. Although we are not using it currently, it has an advanced lead scoring functionality and a lot of other different features. It is certainly a good tool for larger organizations.
March 22, 2019

Great product!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used in our Marketing department for multiple purposes including campaign execution, lead automation, and data normalization. One business problem it has addressed for us is improving our data quality. We're able to normalize our data with various programs we've built in Eloqua - each with a very specific logic flow.
  • Marketing automation
  • Easy to use/understandable interface.
  • Integrations.
  • Programs.
  • Reporting tool could be improved.
Oracle Eloqua is well suited for running campaigns, email marketing, and maintaining active/valid contacts (hard bounces and unsubscribes). We're also able to maintain reusable filters for better targeting when running campaigns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used across our organization as a common tool.
  • It gives control over marketing communication with our customers and prospects across different countries.
  • It helps to have one rule across all business units in regards to GDRP, data storage.
  • It helps to maintain consistency in design.
  • Improved analytics at the business unit level and at the corporation level.
  • Tracking. This is what I like the most and see the most useful. If you are using all the opportunities this platform gives you, then you will always have good data to make good decisions. Tracking helps to solve problems, for example - if there is a misunderstanding with our customer, first we check what we have done through emails, our website - what he clicked, and the most important -> what he didn't click. It helps us to answer questions from our side without involving the customer.
  • With anything, there are always some small negatives, but mostly they are covered with Eloqua. :)
It is well suited for building GDPR (General Data Protection Regulation) compliant consent storage. We can build all kinds of campaigns around this.
March 21, 2019

Huge efficiency wins

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle Eloqua across 2 departments - Marketing and Fundraising (our version of a Sales department). Our Marketing team uses it to deploy mass, branded emails to our subscriber base made up of supporters and donors. We use it to garner fundraisers and donors, ultimately raising money for our organization. Our Fundraising team uses it on an Account Based Level to bring in and nurture leads.
  • Dynamic content - makes it easy to target specific segments with different content
  • Reporting dashboards - makes it easy to quickly pull high-level stats on email campaigns
  • Campaign canvas setup - makes it easy to deploy campaigns across different countries quickly
  • Customer service is lacking
  • Reporting on email preference changes tied to an email address (i.e. not just global unsubscribes, but how many people actually unchecked an email preference off the back of a specific email)
  • Email subscription preference center is incredibly buggy, wonky to setup and create new email groups, etc...
Well-suited for big marketing teams trying to email their subscriber base (less than ~500k subscribers). Easy to build campaigns quickly, using HTML designed templates, and build complex segments.
Not well-suited for marketing teams trying to email their subscriber base above ~500k subscribers as their click-through tracking/data starts to go awry after emailing larger segment sizes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used across a large business unit of my enterprise-level company. It serves as the primary hub for marketing assets and activities, integrating with the website and as Marketing's primary database integration with Salesforce CRM. We rely on Eloqua to integrate with all our other supporting vendors within marketing technology.
  • The Campaign Canvas is perfect for working with marketing stakeholders to plan and visualize the full scope and steps of a cohesive campaign.
  • The Program Canvas and other data tools allow automation of mundane but important tasks, giving significant power to Eloqua admins.
  • While the reporting module is comprehensive and flexible, it's also daunting to mainstream users who aren't comfortable working within the confines of a data warehouse environment.
If you expect to run sophisticated campaigns, you need to have Eloqua. Other competing products fall short in one or more critical areas.
March 21, 2019

Meh

Score 5 out of 10
Vetted Review
Verified User
Incentivized
Right now Eloqua is being used by one department to fulfill a subset of email campaigns. Given the current challenges in our implementation it's difficult to say with certainty to what extent it is addressing business problems
  • Eloqua's canvas interface makes it easy in theory to stand up new campaigns quickly for no technical users.
  • The email as a primary key issue if a massive headache
  • There are extremely narrow limitations on how complex criteria from custom data can be
  • Eloqua's near inability to handle try concept of a customer having multiple email addresses makes it nearly unusable in some areas.
Well suited for: Simple campaign logic on top of a flat data structure with low data sync needs
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketing automation and email.
  • Email delivery using dynamic content.
  • Tracking of campaigns.
  • Web traffic activity tracking.
  • Campaign ID tracking.
  • Reporting from central source regardless of desired content.
  • More easily tying user activity together.
Great for email marketing to specific groups.
Carlos Rivera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to track all of our customer and prospect interactions and their journey
  • Scores lead
  • Tracks all activities
  • Great interfaces with others
  • The ability to personalize emails
Great for contact reach and all of the customer journey tracking.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used by all business units globally to deliver all marketing emails. Email is our largest communication channel, and so it's critical that we have a solid enterprise level system to manage it. We engage in limited marketing automation, and are focused on converting from a corporate "batch and blast" attitude to a nurture based system.
  • Great ease of use. The campaign canvas is essentially programming with pictures. I love it.
  • A solid, growing API that provides a technical back-end for those of us so inclined.
  • Ease of segmentation. I'll often put together a segment to answer questions instead of running a report.
  • Track my links! Are you people crazy? You refrain from tracking email activity by default, presumably to save space on YOUR end. Meanwhile I have to bake not forgetting to check a track link box into my QA process. If I forget that box, our proof of ROI is GONE, and I'm out of a job. This is a major pain point, in case I'm not being clear. And it's been a pain point my entire automated marketing career.
  • I'm going to list the lack of automatically tracking my email engagement twice here, because I cannot fathom where that decision came from in the first place. "Hey, you looking to run an email campaign?" "Sure!" "Great, well we're not going to track shit unless you go into a specific tab under a specific tool window and tell us which links individually to track."
  • I am not joking around here I almost lost my job once because of this lack of a feature.
Eloqua is a great platform for sending emails. It's second to none. It's got a wide array of features for building and enhancing emails with dynamic content, and has excellent data processing and list building tools.

I wouldn't bother using it as a business intelligence tool. You can answer great questions with Oracle BI, but without a major custom build it's never going to be the kind of database that can be an all-in-one marketing orchestration tool. That being said, though, it's clearly not built for that anyway.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua for all of our Email campaigns. It also syncs with our CRM system for our lead management.
  • The campaign canvas is easy to use and intuitive.
  • No audit history to help troubleshoot when leads don’t make it into our CRM and trying to figure out which programs/steps the leads were “stuck” in.
Well suited for use in email campaigns.
March 21, 2019

Eloqua for B2B

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We help our clients setup, administer, and use Eloqua for their marketing campaigns. Eloqua is a very powerful platform which has its benefits but also complexities.
  • Ability to execute complex workflows.
  • Strong IT admin controls.
  • Complex UI. Needs to be simpler for non-power users.
Great for complex workflows and B2B marketing use cases.
Return to navigation