Oracle Hospitality Reviews

67 Ratings
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Score 4.2 out of 100

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Reviews (1-3 of 3)

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July 20, 2019
Matt James | TrustRadius Reviewer
Score 4 out of 10
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Return on Investment

  • Negative. We had tons of downtime which cost us revenue in the end. The software would just stop working and the entire site would go down. Could not process or ring anything in.
  • Negative. Reports are lackluster and missing crucial information. You need to get a third party involved to "create" reports for you.
  • Negative. Hardware was just awful and constantly broke. Parts were not readily available and were expensive when they were.
  • Negative. When programming Micros for use there were so many unnecessary steps and procedures that just made adding a simple item to the POS an hour-long ordeal.
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April 20, 2018
Aaron Langguth | TrustRadius Reviewer
Score 5 out of 10
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Return on Investment

  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
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May 03, 2017
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • Terrible customer service - Long hold times, inexperienced phone reps.
  • Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
  • MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
  • Overall, we could not operate without MICROS.
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Oracle Hospitality Scorecard Summary

What is Oracle Hospitality?

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

For more information visit https://www.oracle.com/industries/hospitality
Categories:  Hotel Management

Oracle Hospitality Competitors

Oracle Hospitality Technical Details

Operating Systems: Unspecified
Mobile Application:No