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Oracle Hospitality - MICROS POS

Oracle Hospitality - MICROS POS

Overview

What is Oracle Hospitality - MICROS POS?

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the…

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What is Oracle Hospitality - MICROS POS?

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS…

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll,…

What is Clover?

Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that…

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Product Demos

Oracle Hospitality demo @ IMPACT 2018

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Book4Time Integration Series: Demo with Opera PMS

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Product Details

What is Oracle Hospitality - MICROS POS?

Oracle Hospitality now includes the MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

The Oracle MICROS Simphony POS system is built for complete restaurant management. Simphony serves restaurants across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains. As a cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device.

The MICROS Simphony POS product line includes:

  • Real-time table management and conversational ordering
  • Reservation and wait list management
  • Gift and loyalty program management
  • Reporting and analytics
  • Inventory management
  • Employee management
  • Menu management

Oracle Hospitality - MICROS POS Competitors

Oracle Hospitality - MICROS POS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

Toast Point of Sale and Square POS are common alternatives for Oracle Hospitality - MICROS POS.

The most common users of Oracle Hospitality - MICROS POS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(70)

Reviews

(1-3 of 3)
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Lacey Davidson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Oracle Hospitality is the register system we use for the restaurants. We have 6 locations, plus 2 users at the office. We also have admin and IT users. It reports our sales and labor for each restaurant. It also pushes reports and data to our accounting software at the office.
  • Real time sales
  • Real time labor costs
  • Integration with account software
  • Custom Reports are virtually non-existent. We had to use our IT person plus an Oracle representative to build one report. That report crashes sometimes
  • Custom settings aren't available
  • Too many clicks to get to certain information
  • Can't customize views
The biggest issue I have with Oracle Hospitality is I cannot do custom reports. Peachworks was so easy and I could make a report for anything. I would prefer a report where it could break things down in one report per day, but if you pick a week, it is the total for week. I would like things available in the week by day. Also, if you want to pick another day, it takes 3 clicks to get to the new day. An arrow for next day or backward arrow for previous day would be so helpful.
  • Moderate cost; less experience than our previous software Peachworks
  • Streamlined integration from 2 programs to one
  • Entering employee information is easy and quick
  • Payroll reporting and fixing errors is easy and quick
Matt James | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
This is going to be a rough review, as I am not a fan of Oracle or Oracle Hospitality/Micros. For reference, I am going to refer Oracle Hospitality as Micros in the review because that is what we know it as. There are many different flavors of Micros and the particular one we were/are using was RES 3700. You'll notice I said we were/are using. As a short back story, we switched from another point of sale (POS) software to Micros about 5 years ago at a single location and then deployed it to new locations as they opened except for this year we went back to the original POS we had before Micros. We ended up rolling back to our previous POS after having nothing but constant issues with Micros from the day we installed it 5 years ago at all (except 1) of our locations. I won't go into specifics but Micros just is not a good choice for our business type. It is fantastic for the foodservice industry but outside of that, I cannot recommend it for family entertainment centers at all.
  • Great for bars and restaurants only.
  • Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
  • Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
  • The guest facing hardware does not hold up to constant use very well.
  • The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
  • The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
  • Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.
To anyone in my industry, I would not recommend this to them. However, if they are just a restaurant or a bar, then, yes. I can recommend it. Micros is just a software version of an analog cash register. Its only purpose is to ring in items and take payments, that's it. And it does that very well. If you need Micros to interface with other software you're going to have a bad time. FECs should stay away but restaurants/bars should jump on it.
  • Negative. We had tons of downtime which cost us revenue in the end. The software would just stop working and the entire site would go down. Could not process or ring anything in.
  • Negative. Reports are lackluster and missing crucial information. You need to get a third party involved to "create" reports for you.
  • Negative. Hardware was just awful and constantly broke. Parts were not readily available and were expensive when they were.
  • Negative. When programming Micros for use there were so many unnecessary steps and procedures that just made adding a simple item to the POS an hour-long ordeal.
CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.
Adobe Photoshop, Adobe Acrobat DC, ConceptDraw DIAGRAM v12, SAP Crystal, Dropbox Business, GitHub, FileZilla, KeePass, Microsoft Office 365, Oracle VM VirtualBox, Notepad++, Atom, Splashtop Remote Support, HotSchedules, Slack, Snagit, Visual Studio IDE, Microsoft Visual Studio Code, Lansweeper, PowerDirector, Veeam Backup & Replication, Microsoft Visio, Rise Vision, Tinkercad, Concur Expense, LogMeIn Central, Cisco Meraki MS Switches, Cisco Meraki Wireless Access Point, Zendesk, Microsoft Teams
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.
  • Customization (what is available and what is 86'd).
  • Customization of server and bartender screens.
  • Easy to fix any issues (once you know how to fix them in the first place).
  • Setting availability of items.
  • Setting specific availability count of items.
  • Pop up updates to update employees any time they sign in.
  • Difficult to learn "coding" screen setup.
  • Outdated back of house operating system.
  • Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
  • Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
  • Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
  • Customer service operations consistency. There's always a different solution for an issue when I call.
Micros PoS is well suited for small business and large ones alike. The system can be customized to all different sizes and forms of businesses needing a PoS solution. It might be less appropriate for large scale business where quick and friendly customer service for help is needed.
  • Terrible customer service - Long hold times, inexperienced phone reps.
  • Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
  • MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
  • Overall, we could not operate without MICROS.
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
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