Oracle Hospitality Reviews

67 Ratings
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Score 4.6 out of 100

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Reviews (1-3 of 3)

Matt James | TrustRadius Reviewer
July 20, 2019

Micros RES 3700: Not for everyone

Score 4 out of 10
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Use Cases and Deployment Scope

This is going to be a rough review, as I am not a fan of Oracle or Oracle Hospitality/Micros. For reference, I am going to refer Oracle Hospitality as Micros in the review because that is what we know it as. There are many different flavors of Micros and the particular one we were/are using was RES 3700. You'll notice I said we were/are using. As a short back story, we switched from another point of sale (POS) software to Micros about 5 years ago at a single location and then deployed it to new locations as they opened except for this year we went back to the original POS we had before Micros. We ended up rolling back to our previous POS after having nothing but constant issues with Micros from the day we installed it 5 years ago at all (except 1) of our locations. I won't go into specifics but Micros just is not a good choice for our business type. It is fantastic for the foodservice industry but outside of that, I cannot recommend it for family entertainment centers at all.
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Aaron Langguth | TrustRadius Reviewer
April 20, 2018

Approach with Caution

Score 5 out of 10
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Use Cases and Deployment Scope

We use Micros 3700 as our sole POS for our 8 unit restaurant chain. We also use the back-end reporting (MyMicros) as a tool to analyze our company. The POS also includes a KDS unit, allowing our kitchen to receive orders electronically. Each restaurant has a minimum of 2 terminals, 1 KDS, 4 printers and an office server.
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Anonymous | TrustRadius Reviewer
May 03, 2017

Terrible customer service

Score 7 out of 10
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Use Cases and Deployment Scope

We use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.
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Oracle Hospitality Scorecard Summary

About Oracle Hospitality

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

For more information visit https://www.oracle.com/industries/hospitality
Categories:  Hotel Management

Oracle Hospitality Competitors

Oracle Hospitality Technical Details

Operating Systems: Unspecified
Mobile Application:No