OFSC - experience
It's been used by our field service department. Field technician uses this for scheduling/updating calls, route optimization, time …
Overview
What is Oracle Fusion Service?
Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Ticket creation and submission (74)8.888%
- Ticket response (74)8.080%
- Email support (74)7.979%
- Internal knowledge base (74)7.777%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Oracle Fusion Service?
Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
7 people also want pricing
Alternatives Pricing
What is Salesforce Service Cloud?
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
Product Demos
RightNow CTI Integration Demo
YouTube
Doctor CX - Oracle Service Cloud - Dynamic Agent Desktop Demo
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Oracle Fusion Service?
Oracle Service (formerly Oracle Service Cloud), part of the Oracle Advertising and Customer Experience suite, is a cloud-based, omnichannel solution that delivers relevant, connected customer experiences via personalized service interactions with a 360-degree view of the customer. With both B2C and B2B offerings, Oracle Service empowers businesses to offer customers various choices to engage across channels—anywhere, and any time—while balancing automation and intelligence with high-value customer engagement. Oracle Service's approach is driven by knowledge, automation, and evolving customer engagement channels, simplifying every service experience for agents and customers alike. By helping to differentiate an organization’s service experience, Oracle Service aims to deliver measurable business impacts across all industries.
The platform includes: Digital Customer Service, Service Center, Field Service, Knowledge Management, Customer Data Management, and Intelligent Advisor.
Oracle Fusion Service Screenshots
Oracle Fusion Service Video
Oracle CX for Service
Oracle Fusion Service Competitors
Oracle Fusion Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Greek, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukranian |
Frequently Asked Questions
Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.
Salesforce Service Cloud, Zendesk Suite, and Microsoft Dynamics 365 are common alternatives for Oracle Fusion Service.
Reviewers rate Ticket creation and submission highest, with a score of 8.8.
The most common users of Oracle Fusion Service are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(237)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
August 06, 2019
On cloud 9!
1
Knowledge of the business and users day to day tasks as well as Oracle Service Cloud functionality
October 08, 2018
Oracle Service Cloud - Centralizing Customer Support Data Tracking and Communications
2
We have two dedicated database and application specialists that maintain our information structures, configure access and offer support for the rare instances that the software is not functioning properly or requires an update.
April 10, 2018
Oracle rocks
Score 9 out of 10
Vetted Review
Verified User
200
Customer service
April 04, 2018
Want 100% CSAT? - Get Oracle Service Cloud
Score 9 out of 10
Vetted Review
Verified User
5
.NET, PHP
April 02, 2018
Oracle Service Cloud
5
We have two knowledge manager who supports the FAQs. We have 2 people who support the agents with day to day issues and requests, resetting passwords, unlocking accounts etc. We have a developer who supports all of our integrations, business rules, upgrades and automation.
January 06, 2014
Oracle RightNow: the Cadillac of CRMs
Score 8 out of 10
Vetted Review
Verified User
3
1) CRM administrator.
2) Analytics person.
3) It's REALLY helpful to have someone who can administer the portal and portal development.
2) Analytics person.
3) It's REALLY helpful to have someone who can administer the portal and portal development.
December 18, 2013
Review of the RightNow Knowledgebase
Score 8 out of 10
Vetted Review
Verified User
2
Most of the system can be customized by changing menu selections. Anybody with the ability to grasp the software capabilities, and work with RightNow support to determine which settings to change, can do this.
Some of the back-end things needed to be changed by a developer who could do coding.
Some of the back-end things needed to be changed by a developer who could do coding.