Oracle Siebel CRM Support Reviews & Ratings 2024

Overview

What is Oracle Siebel CRM?

An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.

Recent Reviews

Oracle Siebel CRM Still Useful

8 out of 10

July 17, 2022

Incentivized

It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference …

Limitless Customization/Integration Capabilities - This is Oracle Siebel CRM

10 out of 10

May 15, 2022

Incentivized

Siebel is like a backbone to our organization, having the endless capacity for integration. When it comes to managing customer data or …

Oracle Siebel Enterprise Marketing Suite Review

8 out of 10

January 04, 2022

Oracle was implemented for us by being able to use a completely new interface that allows the optimization and grade A performance that …

Best CRM software package

9 out of 10

October 14, 2019

Incentivized

Siebel is being used as a case management system for Ontario Ministries. Siebel is being used as a tool for inspectors out in the field to …

Why Oracle Siebel CRM is here to stay for a long time

9 out of 10

October 10, 2019

Incentivized

Oracle Siebel CRM is used to replace multiple legacy applications used by the ministry. When implemented it will become the main tool for …

Developer perspective

10 out of 10

October 03, 2019

Incentivized

We are using it for inspections, investigations, field office tracking, and incidents management. It is used across the whole ministry. It …

Struggling old champion of CRM

7 out of 10

October 03, 2019

Incentivized

It is being implemented ministry-wide to remove old legacy applications and transition into a more modern system.

Siebel CRM Review

8 out of 10

September 26, 2019

Incentivized

The government has used Siebel CRM (Public Sector) to track activities/applications, run marketing campaigns, and implement business …

Best On-Premise CRM

7 out of 10

September 19, 2019

Incentivized

It is used for sales and marketing.

It has all the tools you need

10 out of 10

September 18, 2019

Incentivized

It is being used by the entire department to manage citizenship and immigration for Canada.

Review from a UI/UX Centric OpenUI Developer

6 out of 10

February 13, 2019

Incentivized

Siebel is used by many departments, it used by our Marketing Department, our Donation department, and for major donor management to use …

Oracle Siebel? Why not?!

8 out of 10

February 02, 2019

Incentivized

Oracle Siebel is used similarly to Salesforce as it is a CRM that is your customer database. We were and are able to communicate with our …

Oracle Siebel CRM Review

8 out of 10

December 19, 2018

The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all …

Is it time for Oracle to retire Siebel CRM?

4 out of 10

November 13, 2017

Incentivized

We implemented Siebel CRM fora tech company in Vancouver, BC with the main goal of consolidating all the different systems into one …

Oracle Siebel is dead: just needs to be gone

2 out of 10

March 31, 2017

Incentivized

Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features

Custom fields (17)
10.0
100%
Customer data management / contact management (18)
9.0
90%
Workflow management (18)
9.0
90%
Opportunity management (17)
9.0
90%

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Pricing

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Oracle Siebel CRM

N/A

Unavailable

What is Oracle Siebel CRM?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

15 people also want pricing

Alternatives Pricing

Salesforce Sales Cloud

$25

per month

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…

Microsoft Dynamics 365

$44

per month

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.8

Avg 7.7

9
Customer data management / contact management
(18) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
9
Workflow management
(18) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
9
Territory management
(14) Ratings
Users can defines salesperson territories based on customer or market characteristics.
9
Opportunity management
(17) Ratings
Users can track deals and create quotes.
6
Integration with email client (e.g., Outlook or Gmail)
(13) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
9.4
Contract management
(13) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
8.7
Quote & order management
(12) Ratings
Users can create, process and fulfill price quotations and sales transactions.
10
Interaction tracking
(14) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
9.4
Channel / partner relationship management
(10) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.2

Avg 7.5

8.7
Case management
(16) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
10
Call center management
(14) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
8.7
Help desk management
(12) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.9

Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.5

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.3

Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.6

Avg 7.6

10
Custom fields
(17) Ratings
Users can create custom fields to store additional information on standard and custom objects.
10
Custom objects
(17) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
8.2
Scripting environment
(14) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
10
API for custom integration
(15) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.8

Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Avg 7.2

Platform

Avg 7.5

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Product Details

About
Tech Details
FAQs

What is Oracle Siebel CRM?

Oracle Siebel CRM Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Reviewers rate Interaction tracking and Call center management and Custom fields highest, with a score of 10.

The most common users of Oracle Siebel CRM are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(112)

Attribute Ratings

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July 17, 2022

Oracle Siebel CRM Still Useful

Anne Klosterman

Software Maintanence Renewals Territory Representative

Quest Software (Computer Software, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference purposes, but it's no longer being maintained or updated. Now, our organization uses Salesforce Lightning Platform. It's nowhere near as easy and efficient to use as Oracle Siebel CRM is.

Pros and Cons

Quote Management
Order Referencing
Easy UI

Outdated UI
Prone to computer bugs
Not as detailed as other sales CRMs

Likelihood to Recommend

Oracle Siebel CRM is well suited for when you need to create different versions of the same quote. It's nice to do this in this system because you can see all versions of the quote on one dashboard within the opportunity. It would work better if it allowed salespeople to both quote and send in orders from it. We were able to quote on it, but then had to email our orders to our Orders Team to process them.

Oracle Siebel CRM Feature Ratings

Sales Force Automation (9)

75.55555555555556%

7.6

Customer data management / contact management: 90%
9.0
Workflow management: 90%
9.0
Territory management: 90%
9.0
Opportunity management: 90%
9.0
Integration with email client (e.g., Outlook or Gmail): 60%
6.0
Contract management: 90%
9.0
Quote & order management: 80%
8.0
Interaction tracking: N/A
N/A
Channel / partner relationship management: 90%
9.0

Customer Service & Support (3)

53.33333333333333%

5.3

Case management: 80%
8.0
Call center management: N/A
N/A
Help desk management: 80%
8.0

Marketing Automation (2)

N/A

Lead management: N/A
N/A
Email marketing: N/A
N/A

CRM Project Management (3)

80%

8.0

Task management: 80%
8.0
Billing and invoicing management: 80%
8.0
Reporting: 80%
8.0

CRM Reporting & Analytics (3)

73.33333333333333%

7.3

Forecasting: 80%
8.0
Pipeline visualization: 70%
7.0
Customizable reports: 70%
7.0

Customization (4)

N/A

Custom fields: N/A
N/A
Custom objects: N/A
N/A
Scripting environment: N/A
N/A
API for custom integration: N/A
N/A

Security (2)

N/A

Role-based user permissions: N/A
N/A
Single sign-on capability: N/A
N/A

Social CRM (2)

N/A

Social data: N/A
N/A
Social engagement: N/A
N/A

Integrations with 3rd-party Software (2)

N/A

Marketing automation: N/A
N/A
Compensation management: N/A
N/A

Platform (1)

50%

5.0

Mobile access: 50%
5.0

Return on Investment

It still is a great reference tool even though it's no longer our main Sales CRM tool.
Not having integration between Oracle Siebel CRM and Salesforce Lightning makes it harder to find older information.
When Oracle Siebel CRM was one of our main Sales CRM tools, it had a lot of glitches and errors which created more frustration and downtime.

Usability

Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.

Support Rating

We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.

December 29, 2015

Oracle Siebel is the leading CRM solution in the business market with its flawless features

Lokesh Yadav

Systems Engineer

Infosys (Information Technology and Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Oracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.

Pros and Cons

The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
It has nice shortcut keys for easy and fast access.

Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
The processing time is not very fast and there is scope of improvement in it.
A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.

Likelihood to Recommend

I would strongly recommend Oracle Siebel CRm for those organizations that deal with a large database of customers. The Oracle Siebel CRM solution provides great features for software as a service (SaaS) in the online business software market. Expert or specialist persons are needed in order to understand the functionality of Oracle Siebel CRM, which is hard to find.

Oracle Siebel CRM Feature Ratings

Sales Force Automation (9)

81.11111111111111%

8.1

Customer data management / contact management: 80%
8.0
Workflow management: 70%
7.0
Territory management: 70%
7.0
Opportunity management: 80%
8.0
Integration with email client (e.g., Outlook or Gmail): 90%
9.0
Contract management: 90%
9.0
Quote & order management: 90%
9.0
Interaction tracking: 80%
8.0
Channel / partner relationship management: 80%
8.0

Customer Service & Support (3)

86.66666666666666%

8.7

Case management: 80%
8.0
Call center management: 90%
9.0
Help desk management: 90%
9.0

Marketing Automation (2)

100%

10.0

Lead management: 100%
10.0
Email marketing: 100%
10.0

CRM Project Management (3)

93.33333333333334%

9.3

Task management: 90%
9.0
Billing and invoicing management: 90%
9.0
Reporting: 100%
10.0

CRM Reporting & Analytics (3)

86.66666666666666%

8.7

Forecasting: 90%
9.0
Pipeline visualization: 80%
8.0
Customizable reports: 90%
9.0

Customization (4)

72.5%

7.3

Custom fields: 80%
8.0
Custom objects: 70%
7.0
Scripting environment: 70%
7.0
API for custom integration: 70%
7.0

Security (2)

85%

8.5

Role-based user permissions: 90%
9.0
Single sign-on capability: 80%
8.0

Social CRM (2)

80%

8.0

Social data: 80%
8.0
Social engagement: 80%
8.0

Integrations with 3rd-party Software (2)

75%

7.5

Marketing automation: 80%
8.0
Compensation management: 70%
7.0

Platform (1)

70%

7.0

Mobile access: 70%
7.0

Return on Investment

Increased business opportunities by adding more clients.
Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
Account creation for any organization became easy.

Alternatives Considered

Hatchbuck, Kickserv, Salesforce and Zoho CRM

Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for Outlook, there is no need to install any additional software to use it in the offline mode.