Overview
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Limitless Customization/Integration Capabilities - This is Oracle Siebel CRM
Oracle Siebel Enterprise Marketing Suite Review
Best CRM software package
Why Oracle Siebel CRM is here to stay for a long time
Developer perspective
Struggling old champion of CRM
Siebel CRM Review
Best On-Premise CRM
It has all the tools you need
Review from a UI/UX Centric OpenUI Developer
Oracle Siebel? Why not?!
Oracle Siebel CRM Review
Is it time for Oracle to retire Siebel CRM?
Oracle Siebel is dead: just needs to be gone
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and …
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Popular Features
- Custom fields (17)10.0100%
- Customer data management / contact management (18)9.090%
- Workflow management (18)9.090%
- Opportunity management (17)9.090%
Pricing
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9Customer data management / contact management(18) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 9Workflow management(18) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 9Territory management(14) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 9Opportunity management(17) Ratings
Users can track deals and create quotes.
- 6Integration with email client (e.g., Outlook or Gmail)(13) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 9.4Contract management(13) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.7Quote & order management(12) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 10Interaction tracking(14) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 9.4Channel / partner relationship management(10) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.7Case management(16) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 10Call center management(14) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.7Help desk management(12) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 8.9Lead management(11) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7Email marketing(13) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.7Task management(13) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.4Billing and invoicing management(9) Ratings
This includes automated invoice creation and billing.
- 8.4Reporting(13) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8Forecasting(12) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 7Pipeline visualization(13) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7Customizable reports(15) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 10Custom fields(17) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 10Custom objects(17) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 8.2Scripting environment(14) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 10API for custom integration(15) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 10Single sign-on capability(15) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 10Role-based user permissions(15) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 6.8Social data(9) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 6.8Social engagement(9) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 10Marketing automation(12) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 10Compensation management(8) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 5Mobile access(11) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Tech Details
- FAQs
What is Oracle Siebel CRM?
Oracle Siebel CRM Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-20 of 20)Oracle Siebel CRM Still Useful
- It still is a great reference tool even though it's no longer our main Sales CRM tool.
- Not having integration between Oracle Siebel CRM and Salesforce Lightning makes it harder to find older information.
- When Oracle Siebel CRM was one of our main Sales CRM tools, it had a lot of glitches and errors which created more frustration and downtime.
- Retention of customer is increased impressively.
- The integration is amazing as we can have multiple integration without hassle.
- It can be deployed both on-premises and in the cloud. Also, it has a user-friendly interface once you get your hands on it.
Oracle Siebel Enterprise Marketing Suite Review
- Improved sales
- Increase in opportunity for marketing
- Allowed partnership relationship
Best CRM software package
- Allow the Ministry to implement a complex application in a short amount of time.
- Siebel has positive impacts on daily operations on each employee of the Ministry.
Why Oracle Siebel CRM is here to stay for a long time
- Very positive impact: replacing multiple silo applications based on outdated technology
- Provide data integrity by eliminating redundancy and the use of audit trails
- Improves safety of users on the field: use of tracking tool and providing list of hazards
Developer perspective
- With the current clients, it will be core support for conducting compliance and enforcement ministry functions for the next 10+ years.
- It will allow for making our environment cleaner by effectively enforcing the law across the province.
Struggling old champion of CRM
- Positive impacts on ROI.
Siebel CRM Review
- It is certainly a robust product that ensures the support of the company’s data.
Best On-Premise CRM
- Bulky and some times slow.
- Supports the business process and users adapt it over a period.
- Can build any feature needed.
It has all the tools you need
- Increased speed of processing requests for citizenship.
Review from a UI/UX Centric OpenUI Developer
- I'm a Siebel developer, so I'm not sure what type of ROI we've had. It's only been 6 years since we've been live, so my guess is we haven't had a positive impact yet. There might be some in the sense that the system isn't down like the previous one.
Oracle Siebel? Why not?!
- Overall, it has made it relatively easy to communicate effectively and effortlessly, that in itself is a time saver and we are all aware that time is money!
- The program pays for itself.
Oracle Siebel CRM Review
- This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
- We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
- We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Is it time for Oracle to retire Siebel CRM?
- Account management is simplified
- Siebel unlike its competitors is painfully slow and can end up not being used much by employees.
Oracle Siebel is dead: just needs to be gone
- Since it is our sales tool we use it for tracking, it is virtually the only thing we have for the branches and service center teams to document there leads and opportunities.
- It is cheaper than Salesforce even with the 20 or so team members we have on staff.
Good CRM system for median and big business company
- It did increase employee efficiency in marketing, finance and the call center.
Oracle Siebel CRM - A Marketing Analyst's perspective
- Prior to obtaining Siebel for Marketing 2010, we really had no way of tracking ROI effectively. We are getting there, but dependency of data entry on the sales side often hinders the correct picture.
Oracle Siebel is the leading CRM solution in the business market with its flawless features
- Increased business opportunities by adding more clients.
- Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
- Account creation for any organization became easy.
- Decrease in productivity. Siebel CRM was often a barrier to faster turnaround of support cases and activity monitoring because of slow performance.
- Necessitated lots of help. We had enough training to pick up the basics pretty easily. But creating the customized reports necessary to gain insight constantly required input from power users and others more experienced. IMHO, this should be a much more intuitive process.
- Managed correspondence well. At least we could easily trace past history of correspondence with each customer and internal resources.
11 years of SiebelCRM observation
- Positive: Its easy to create /track cases in Service module and we can customize our case management system as much as we need.
- Negative: Sometimes, Siebel users are frustrated with Siebel UI performance like Multivalued applets, Pick Applets, etc..