Oracle Social Cloud Reviews

60 Ratings
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Reviews (1-25 of 35)

Anonymous | TrustRadius Reviewer
November 07, 2019

Give it a try!

Score 8 out of 10
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Likelihood to Recommend

It's a great tool if you want to easily look at what your customers are saying about your product. It's a pretty self-intuitive program that lets you analyze what customers are saying and manage the relationship with them across social media platforms.
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Anonymous | TrustRadius Reviewer
October 04, 2019

Great Functionality...at a price

Score 7 out of 10
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Likelihood to Recommend

Oracle SRM is much more expensive than most of its competitors, making it only a possibility for Enterprise-level organizations. That said, Oracle SRM offers the most features compared to all other SRM products based on my own experience. For medium-sized companies and lower, I would probably go for a cheaper SRM like Hootsuite.
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Brian Cowan-Moore | TrustRadius Reviewer
April 10, 2018

Oracle SRM - The Right Way to Manage Your Social Media Channels

Score 5 out of 10
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Likelihood to Recommend

It's well suited if you are in a situation where you need control of the content that is published out to your channels. It provides complete trackability for every action taken by each member of staff when working with the system so you can always know who was overall responsible for any decision that was made. It's less suited to small businesses that have limited social media presence. It is very slow on being kept up to date with the native platform and the lack of ability to schedule the same post multiple times is frustrating.
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Mike Bernard | TrustRadius Reviewer
October 30, 2017

Oracle SRM - Total Social Marketing Dominance

Score 7 out of 10
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Likelihood to Recommend

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
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Rhianna Albert | TrustRadius Reviewer
March 29, 2018

Take Social to the next level

Score 9 out of 10
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Likelihood to Recommend

Very well suited for any company looking to take their social interaction either from a lead gen or service and support and marketing perspective to the next level. This is a scalable enterprise solution.
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Alena Van Dalen | TrustRadius Reviewer
July 29, 2017

Oracle SRM at Lenovo

Score 1 out of 10
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Likelihood to Recommend

Oracle Social Relationship Management (SRM) may work for you, primarily if your organization uses Eloqua as a marketing automation system. However, I would recommend looking into other tools.
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Ben Herrington | TrustRadius Reviewer
April 15, 2016

SRM didn't achieve our goals, but is worth the money anyway

Score 5 out of 10
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Likelihood to Recommend

It is best for high volume operations, in which you are managing multiple properties several times a day and need to track multiple conversations in the social space. If you only dabble in social or you monitor only a narrow space, there are cheaper tools out there. I believe Oracle Social Relationship Management (SRM) will be able to scale up across multiple divisions and countries, though we have not proven that assumption true yet.
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Khristen Jones | TrustRadius Reviewer
March 15, 2016

Oracle SRM: Two Thumbs Up!

Score 10 out of 10
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Likelihood to Recommend

Honestly, I have found no instance where SRM didn't work for what I am trying to do. If I can't figure it out on my end at first, I know that I can reach out to my account manager, and she will have the right answer for me or help me find it. The constant improvements and new features also have dramatically increased my opinion of the platform. As soon as I've identified a problem, they can usually assure me the fix will be implemented in the very near future. Overall, it really has become the backbone of growing our social media presence.
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Leah Minette De Guzman | TrustRadius Reviewer
March 14, 2016

Reviewing Oracle SRM

Score 8 out of 10
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Likelihood to Recommend

From our experience, SRM is a great tool for an organization with multiple teams running multiple social accounts. It provides a good top-level view of all content being published, as well as conversations and engagement across social channels.
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Josh Goldstein | TrustRadius Reviewer
March 11, 2016

SRM review

Score 8 out of 10
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Likelihood to Recommend

The SRM is well suited for organizations that have multiple users working across multiple channels on multiple networks. If you only have a few networks and a single organizational presence on the social web more cost effective solutions are available.
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Anonymous | TrustRadius Reviewer
August 04, 2017

Is Oracle SRM Right for You?

Score 8 out of 10
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Likelihood to Recommend

Oracle Social Relationship Management is a great way to publish to a schedule, can easily reschedule items by dragging them to a different day, good 'listening' ability. It's very expensive, so probably only suited for larger companies with multiple channels to monitor.
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Mark Ward | TrustRadius Reviewer
January 10, 2014

No Major Complaints About Vitrue Tabs/Publisher

Score 5 out of 10
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Likelihood to Recommend

I would say it's perfect for post scheduling, planning, and moderation (especially if more than one person is working on the brand's social activity), but I would say that it's probably not the best choice if your main concern is more about complex and truly custom app development. I would also have to point out that there are other, cheaper tools that would meet most demands for post scheduling, planning, and moderation.
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Carlos Spallarossa | TrustRadius Reviewer
October 26, 2013

Involver App

Score 7 out of 10
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Likelihood to Recommend

I would tell my colleague to ensure a great support model is put in place. Make sure the dev team has the skill set to adapt to the proprietary language and ensure that the documentation provided by Involver suits the organizations needs in order to be self-sustaining.
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Anonymous | TrustRadius Reviewer
April 12, 2016

Best for Enterprise Use, But Some Improvements Needed

Score 8 out of 10
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Likelihood to Recommend

Definitely more appropriate if you are managing multiple social media accounts. If you are only managing one Facebook account, one Twitter account and one LinkedIn account, you're better off using the sites directly, given the lack of data for Twitter.
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Anonymous | TrustRadius Reviewer
June 15, 2016

For multinationals with tons of accounts, this is a timesaver

Score 6 out of 10
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Likelihood to Recommend

When you're working with numerous social media pages/accounts this helps you keep an overview and lower your workload, since you can plan a post for multiple channels and then adapt that to fit each channel. What it does less well is creating engagement. It sometimes doesn't make use of the best practices for certain posts.
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Anonymous | TrustRadius Reviewer
April 26, 2016

Oracle SRM - Listen Here

Score 9 out of 10
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Likelihood to Recommend

As a powerful front end to an in-place, sophisticated Customer Experience platform SRM may be a little too much, but for most other applications it is an excellent option.
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Anonymous | TrustRadius Reviewer
April 12, 2016

SRM: helping to manage social

Score 8 out of 10
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Likelihood to Recommend

I think it's great for a mid to large sized company, but may not be as helpful for smaller organizations due to the cost and time that has to be invested to get it up and running, and the time it takes to monitor and analyze results derived from the system.
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Anonymous | TrustRadius Reviewer
March 22, 2016

SRM smiley face emoji

Score 9 out of 10
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Likelihood to Recommend

It's great for our need of listening to web. It could be helpful to load in outside data sources and have the tool analyze this information.
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Anonymous | TrustRadius Reviewer
March 22, 2016

Oracle - Great tool - Manages mentions, real time, and content very well

Score 7 out of 10
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Likelihood to Recommend

It's well suited for monitoring competitors to determine content strategy, also it's great at using with various stakeholders within an organization to be able to assign roles/responsibilities to respond to customer needs. Customer service via social support is growing daily and tools like this are imperative for the team to be able to respond back to customers in a very timely manner.
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About Oracle Social Cloud

Oracle Social Cloud’s analytics tools are designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud includes the following social solutions:

  • Application:
    • Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users.
    • Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data.
    • Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console.
  • Platform:

    • A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments.

Oracle Social Cloud Features

Additional Features
Has featureGlobal Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
Has featureListen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
Has featureAnalyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
Has featureEngage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
Has featureA truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
Has featureAdvanced and Modern UI/UX.

Oracle Social Cloud Integrations

Tumblr, Facebook, LinkedIn, Twitter, Google+, YouTube, Weibo, Instagram, WeChat

Oracle Social Cloud Competitors

Radian6, Sprout Social, Sysomos Expion, Shoutlet (Discontinued), Khoros Marketing (Formerly Spredfast + Lithium), Adobe, Salesforce

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Oracle Social Cloud Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
35%
Enterprises (> 500 employees)
65%

Oracle Social Cloud Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle Social Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android on roadmap
Supported Countries:As a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported Languages: Arabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese