TrustRadius
https://media.trustradius.com/product-logos/a4/Xv/O4FSE2N79FXT.PNGTake Social to the next levelWe are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Marketing Cloud as well.,Social Monitoring Social engagement Built in connectors with key Oracle Cloud Apps,Best to be integrated with a marketing solution to get full ROI,9,Manage brand reputation Coordinate social media campaigns on a global scale Gain competitive/market intelligence Gather audience insights Address customer service and support issues Grow your audience Drive revenue (social media marketing),Carolinas Area Oracle Service Cloud User Group Chicago Area Oracle Service Clould User Group Cleveland Oracle Service Cloud User Group Dallas Oracle Users Group Independent Oracle User Group Minnesota Oracle Service Cloud User Group Missouri Oracle Service Cloud User Group Seattle Oracle Service Cloud User Group Texas Oracle Service Cloud User Group,9Oracle SRM - Total Social Marketing DominanceWe are currently using Oracle SRM within the marketing department to orchestrate all our social media campaigns. We use it to schedule and publish social content, listen and monitor key terms and what's going on with our clients, and we use it for reporting to see which campaigns are driving the most engagement.,Scheduling posts across multiple social platforms Listening and monitoring what's going on in the social world Reporting on social campaigns,Would like faster response with the listening component. It's tough to do real time responses when there are lags The ability to build out landing pages for social campaigns could use improvment,7,Coordinate social media campaigns on a global scale Gain competitive/market intelligence Gather audience insights Grow your audience,5,Twin Cities Oracle User Group,Oracle Eloqua and Oracle Responsys,5,Scheduling and publishing to numerous social platforms Reporting on engagement and effectiveness,Simply being able to manage all our social channels and look across the channels to determine which posts and which channels are providing the most growth is key for us,I would like to look into using SRM to drive social advertising,9,Salesforce.com, Oracle Eloqua, Atlassian Confluence,No,4,Yes,I have a generally neutral view of the Oracle support team,Scheduling and posting to various social channels Analytics and campaign metrics are very useful,I don't get how to do the custom landing pages for social channels,Yes,9Is Oracle SRM Right for You?We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are fully implemented. It is being used in Europe and North America. It allows us to monitor and manage our multiple social media sites as well as allows us to listen for mentions of our company, products and competitors out in the social sphere.,Scheduled publishing of social posts to various channels. Ability to listen for certain topics or keyword mentions in cyberspace. Links back to Eloqua for full campaign tracking through various mediums.,Videos posted to Facebook via SRM have to be clicked to run instead of running automatically. No ability to boost posts or ads from SRM. Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages. Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.,8,Manage brand reputation Coordinate social media campaigns on a global scale Gain competitive/market intelligence Gather audience insights Drive revenue (social media marketing),20,Hootsuite Free,Yes,10,Yes,We pilioted the option of establishing multiple Facebook pages for our Sales Representatives to connect with their customers and monitoring and publishing everything through SRM. Our Customer Success representative tagged in multiple coworkers to share best practices of other companies. This helped us to map out our Use Case, program guide, approval workflows, etc.Using Vitrue when managing social media for multiple clients.Vitrue is excellent for managing multiple clients across various social platforms. Vitrue helps visualize social data. Vitrue allows you to easily build Facebook tabs without having prior coding experience.,Vitrue did not have integration with bit.ly when I used it. There was the option to do a shortened Vitrue tracking URL, but it made it difficult to compare with our tracking efforts off of Facebook and Twitter. Vitrue did not allow us to assign different tasks to team members.,Vitrue allowed us to provide quality social analytics and, ultimately, decrease the amount of time we would've spent just using native social analytics.,3,6,Community management for Facebook & Twitter. Facebook Tab configuration. Social Media analytics,,Don't know,Online training Self-taught,5,Yes, I would recommend practicing on the system before using it for a client on a internal social account.,Yes,9
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Oracle Social Cloud
59 Ratings
Score 7.6 out of 101
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Oracle Social Cloud Reviews

Oracle Social Cloud
59 Ratings
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Score 7.6 out of 101

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August 04, 2017

Is Oracle SRM Right for You?

Score 8 out of 10
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Support

10
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies.
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About Oracle Social Cloud

Oracle Social Cloud’s analytics tools are designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud includes the following social solutions:

  • Application:
    • Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users.
    • Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data.
    • Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console.
  • Platform:

    • A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments.

Oracle Social Cloud Features

Additional Features
Has featureGlobal Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
Has featureListen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
Has featureAnalyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
Has featureEngage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
Has featureA truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
Has featureAdvanced and Modern UI/UX.

Oracle Social Cloud Integrations

Tumblr, Facebook, LinkedIn, Twitter, Google+, YouTube, Weibo, Instagram, WeChat

Oracle Social Cloud Competitors

Radian6, Sprout Social, Sysomos Expion, Shoutlet (Discontinued), Khoros Marketing (Formerly Spredfast + Lithium), Adobe, Salesforce

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

Oracle Social Cloud Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
35%
Enterprises (> 500 employees)
65%

Oracle Social Cloud Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle Social Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android on roadmap
Supported Countries:As a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported Languages: Arabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese