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Cin7 Orderhive

Cin7 Orderhive

Overview

What is Cin7 Orderhive?

Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides…

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Recent Reviews

TrustRadius Insights

Customizable Solution: Several users have mentioned that Orderhive's Plus, now called Enterprise, solution is highly customizable. They …
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Reviewer Pros & Cons

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Verified User
Project Manager in Sales
Internet Company, 1-10 employees
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Pricing

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Essentials

$95

Cloud
per month

Standard

$195

Cloud
per month

Enhanced

$295

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.orderhive.com/pricing…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $95 per month
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Product Details

What is Cin7 Orderhive?

Cin7 Orderhive Features

  • Supported: Inventory Management
  • Supported: Order Management
  • Supported: Shipping Management
  • Supported: Multi-channel Integration
  • Supported: Reporting and Analytics
  • Supported: User Management

Cin7 Orderhive Screenshots

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Cin7 Orderhive Integrations

Cin7 Orderhive Competitors

Cin7 Orderhive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one business tool.

Cin7 Orderhive starts at $95.

QuickBooks Commerce and Brightpearl by Sage are common alternatives for Cin7 Orderhive.

The most common users of Cin7 Orderhive are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customizable Solution: Several users have mentioned that Orderhive's Plus, now called Enterprise, solution is highly customizable. They attribute this customization as a key reason for selecting this vendor for their ecommerce business. They appreciate the ability to tailor the software to their specific needs and mention that although there was significant due diligence involved in understanding the features and determining necessary customizations, they found it worthwhile.

Ease of Use: Many users have praised the ease of use of Orderhive. They find the platform intuitive and user-friendly, which greatly helps with day-to-day operations. Specifically, they like how all sales channels are unified in one place, allowing them to efficiently track and process sales.

Responsive Customer Support: The customer support provided by Orderhive has received positive feedback from multiple users. They report that the support team is responsive and helpful in addressing inquiries and resolving any issues faced. Users also appreciate the option to raise tickets and receive timely assistance when needed.

Poor Customer Service: Several users have expressed their disappointment with the customer service provided by Orderhive. They have experienced extremely poor customer service, with promises not being completed on time. Users felt let down by the lack of responsiveness and follow-through from the Orderhive team.

Lack of Understanding Requirements: Some users felt that Orderhive did not make a genuine effort to deeply understand their specific requirements. This led to frustration and dissatisfaction as the delivered solutions did not align with their expectations and needs.

Communication Issues: Many users had significant difficulties in engaging with the Orderhive team regarding project progress and reasons for its halt. The lack of effective communication caused delays, hindered collaboration, and left users feeling ignored and frustrated.

Users of Orderhive have provided several recommendations based on their experiences with the software. Here are three common recommendations from users:

  1. Be cautious with billing and avoid keeping a card on file with the software. Some users emphasize the importance of being careful when signing contracts and suggest not storing payment information on Orderhive.

  2. Orderhive is highly recommended for order-related queries, particularly for tracking current status and order details. Users find it to be the best software in this regard, making it ideal for sales professionals who need to easily track orders and manage lead details.

  3. New sellers looking for affordable software with many features are advised to consider Orderhive. Users appreciate its simplicity and find it easy to use. However, some mention that upgrades can be slow and time-consuming, so if time is a priority or if processing and printing shipment labels are important, it may not be the best option.

It's worth noting that Orderhive operates as a pay-as-you-go service with a 15-day trial period and no obligation to continue using it.

Attribute Ratings

Reviews

(1-7 of 7)
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October 17, 2023

Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management

Verified User
Project Manager in Sales
Internet Company, 1-10 employees
Score 3 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.
July 25, 2022

Orderhive Meets All of Our Companies Needs

JM
Joseph Markman
Systems Administrator
Water Safety Corporation (Consumer Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Orderhive is a great match for companies looking to connect a variety of cloud-based systems together in a single easy-to-use interface. Having a single location that can be used to manage the different aspects of the business is efficient and helps to reduce mistakes.
July 13, 2022

Great inventory managment system for an accesible price wwith great customer support

GB
Giannina Branda
Supply Manager
Lanhtropy (Textiles, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.
June 17, 2022

Customer Support Team Outstanding!

Verified User
Manager in Product Management
Pharmaceuticals Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Having support chat that is able to assist for questions small or large has been invaluable as a new employee transitioning into a new role at a new company. Thank you to the customer support team for their assistance in this transition and for keeping the business healthy and moving forward.
May 25, 2022

Very good tool and excellent Support

KM
Kim Moeller-Nielsen
Vice-President
New Shape (Consumer Goods, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The strong integration with Woocommerce and Quickbooks and the easy-to-use workflow. Wonderful system and extremely good customer service. They are answering by chat directly inside the system, and help you out. The system itself is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.
November 04, 2020

Be extremely cautious of Orderhive, poor service, poor software and poor results

Martin Trygve Olsen | TrustRadius Reviewer
Martin Trygve Olsen
Managing Director
Aussie Surf Products (Consumer Goods, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive!
April 22, 2019

Please, Be Cautious of Orderhive

Myles Condon | TrustRadius Reviewer
Myles Condon
Ecommerce Consultant
buiilt (Retail, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. There are many other providers out there that have much more advanced features than what Orderhive offers. The “customisability” of Orderhive is certainly attractive - but this only makes sense when all else is equal - if they can not deliver on anything, then they can promise everything that you ask for.
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