Orderwave helps me do my job well
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Overview
What is Orderwave?
Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels.Key features include:Subscription and Continuity ManagementInventory and Warehouse ManagementPayment ProcessingShopping CartRobust ReportingShipping SolutionsPartial Order Tracking and Buyer BehaviorE-Commerce FeaturesEnterprise…
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What is Orderwave?
Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels. Key features include: Subscription and Continuity…
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Product Details
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- Integrations
- Competitors
- Tech Details
What is Orderwave?
Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels.
Key features include:
- Subscription and Continuity Management
- Inventory and Warehouse Management
- Payment Processing
- Shopping Cart
- Robust Reporting
- Shipping Solutions
- Partial Order Tracking and Buyer Behavior
- E-Commerce Features
- Enterprise Client Features
- Direct Response Client Features
- Customer Service Features
- Order Management Features
Orderwave Features
- Supported: Manage Subscriptions, Continuity, & Recurring Payments
- Supported: Auto-ship plans, save the sale, free trial management and continuity profiles
- Supported: Inventory and warehouse management features
- Supported: Multi-pay payment plans, load balancing, virtual payment processing terminal and transaction logging
- Supported: PCI Level 1 compliant and Enterprise Level Secure Data Center hosting
- Supported: All major payment gateways supported
- Supported: Customize your shopping cart
- Supported: Robust reporting
- Supported: All major shipping carriers supported
- Supported: Partial order tracking, analyze buyer behavior and email auto-responders
- Supported: Magento, Shopify and Commerce Cloud integrations
- Supported: Software grows with you, pricing available for small business to enterprise level client
- Supported: Can support multi channel e-commerce
- Supported: Secure, stable and reliable
- Supported: Unlimited orders, users and SKUs
- Supported: Can integrate with corporate systems
- Supported: Direct response features like IVR, DNIS and affiliate tracking
- Supported: Customer service features like call tracking, scripts and noting on orders
- Supported: USA Made and maintained
Orderwave Screenshots
Orderwave Integrations
Orderwave Competitors
Orderwave Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
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(1)Reviews
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August 16, 2018
Orderwave helps me do my job well
We use Orderwave to manage both our web and phone orders. It is integrated with Magento (our e-comm platform) and Listrak (our email service provider) so they can talk to each other and share order information that makes my job as an email marketer a lot easier. Orderwave is used by almost every department in our organization, from marketing (to market, of course) to finance (to budget, balance, and reconcile accounts) to business analysts (who support marketing and product development) to inventory management (who manage the SAP connection to Orderwave) and our call center (who take orders and process returns). It's a simple solution that provides a very important function for us to make money.
- Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
- Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
- It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
- I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
- Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
- The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
- It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
- Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
- I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well.