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Outreach

Outreach

Overview

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…

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Recent Reviews

TrustRadius Insights

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
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A must have for sales

9 out of 10
June 22, 2023
Incentivized
I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I …
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A sales person's best friend!

8 out of 10
March 15, 2022
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is lemlist?

lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.

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Product Details

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Outreach Videos

Outreach Competitors

Outreach Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Salesloft, Gong, and Clari are common alternatives for Outreach.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Outreach are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(834)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.

Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.

Attribute Ratings

Reviews

(1-25 of 202)
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Sabrina Christensen Ririe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sequence - Automatic emails that add names, companies, and other embedded data.
  • Prospecting - Allows reports from Salesforce to be uploaded.
  • Sometimes sequences have technical errors and do not end prospects when they reply.
  • If you mess up data in Outreach, it will rewrite the data to Salesforce and can hurt company data integrity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sequencing prospects
  • Gmail integration to insert Calendar link, Snippets and Templates
  • Company wide Metrics tracking
  • Sequence Rules can become quite complicated (Often run into errors when trying to add a prospect and hard to determine why)
  • Gmail side bar drawer is hit or miss if it works or not to show relevant contact info
  • Response to inmails from prospects won't stop your sequence
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • captures conversations
  • helps prioritize your day
  • keeps track of the prospects engagement
  • it can be difficult to adjust if you want to prioritize things differently than the software
  • some of the graphs can be difficult to understand
  • the integration with SalesForce can be clunky sometimes
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates well with Salesforce
  • Provides a customized end-user experience
  • Offers comprehensive and free learning tools
  • Provides competent customer support
  • Outreach should allow admins to add or remove mailboxes for users
  • Outreach should alert admins when user mailbox syncs are broken
  • Outreach should add a capability to integrate Sequences with Salesforce Campaigns
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Automated Sequences.
  • Integrations
  • Sales Solutions.
  • Reports
  • Customer Service - zero support for small - medium businesses.
  • Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
  • Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
June 24, 2022

Outreach for sales

Brooks Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Keep your mail and phone schedules regulated and consistent, nothing falls through the cracks
  • Automating touches to maximize your ability to connect with prospects
  • Tracking touches, opens, links clicked, etc so you can focus on engaged prospects
  • Integration with Salesforce so all touches are logged in system of record
  • So many capabilities that it's easy to be overwhelmed when first introduced to it
  • Falling behind feels like a death sentence -- all the sudden you have 100s of tasks to catch up on
  • Expensive
Wills Coleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Easy to build sequences.
  • Great integration with LinkedIn Sales Navigator and their phone dialer.
  • Calendar sync.
  • Comparing statics between subject lines and sequences.
  • Increase speed on analytics reporting.
  • Enable automatically skipping steps on sequences that have been bottlenecked at their manual step.
Katebah Al-Olefi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sequences for specific campaigns
  • Templates for any replies that you find yourself giving over and over again
  • Meeting times and automation so you can close more deals
  • Snippets to include bite-size value props for any reply
  • Outreach recording Kaia tool can be improved
  • Overall more examples in place for fresh sequences
  • Undo send button is greatly needed!
Sam Hegge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Customizable content variables.
  • Easy to import contact data and connect with other platforms.
  • Monitoring and Analyzing results of campaigns.
  • It would be great if they had the contact data/lead data in Outreach.
  • Would love to see a recommendation engine for new content/language that converts.
  • Recommendations on Geographic language variables that work better in certain cities/states.
  • If an email bounces, recommend the correct email.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great call connectivity.
  • Detailed reports on email and calls.
  • Keeps you organized in Salesforce to know what merchants you are communicating with through email as well as their responses!
  • Sometimes there are connection issues.
  • More robust reports if possible.
  • Greater insight into areas of call or email outreach improvement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated sales flow emails
  • Organization of contacts and propsects
  • Prospect to sales management all in one place
  • There are some features that require an upcharge
  • I wish the Chrome extension and gmail integration worked better
  • I would have liked a better onboarding program
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool
  • Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
  • Integration with Salesforce - whether through a trigger or direct updates, specific actions in Outreach are synced seamlessly with our CRM, allowing us to continue to use Salesforce as our source of truth for cross-functional performance metrics.
  • Triggers can be a little tricky to figure out - some limitations are not intuitive
  • User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.
Keith Dauper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Sequence execution.
  • Plugins with other sales tools.
  • Very user friendly.
  • Getting a prospect out of a sequence proved challenging at times.
  • More social media plug ins would be nice.
  • Also having data field lookup integration would prove very beneficial.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
  • Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
  • Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
  • The window that pops up on the right hand side when I go to send an email is too small. I would like to expand it but it can only increase in size so much.
  • At times, my Outreach phone has trouble connecting to my work phone. I don't know if it is a problem on my end, but the connection is a few seconds delayed which creates some confusion.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Organizes call and email activity.
  • Enables you to reach a large audience with important messages.
  • Tracks prospect engagement.
  • An easier way to import prospects
  • An easier way to integrate into Salesforce
  • More visibility in Salesforce
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