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Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
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What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
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Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
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- Integrations
- Competitors
- Tech Details
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What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(26-50 of 202)Companies can't remove reviews or game the system. Here's why
April 13, 2021
Outreach for the WIN!
Both of our Sales & BDR teams use Outreach every single day. We have optimized Outreach with Dialpad as the voice component to increase productivity on outbound calls, logging activity, and syncing back to Salesforce for Management visibility. Outreach is able to keep all agents more organized, informed, and able to exceed their weekly sales activity.
- Easy sequencing leading to more self-sourced leads
- Easily syncs information and call activity back to Salesforce for manager visibility
- Ability to import leads on a daily basis within active sequences to continue to improve upon outbound numbers
- Creative idea: Much like some vendors have a mini-dialer within Salesforce, it would be interesting to see how Outreach could do something similar to keep everything within one window instead of multiple open tabs
April 09, 2021
Outreach is the best outbound hub for SDR teams
Outreach is used by our SDRs to build sequences, send emails, and make calls to prospects. It is only used by our sales department, I believe. Outreach automates a lot of our sales activities. Without it or a similar tool, we would be manually sending each email and manually dialing each phone call. The way they have sequences set up makes it easy to get everything done all in one app.
- Sequences--easy to create (time consuming, though)
- Snippets and templates are easy to create and use
- Dialing through outreach is quick and easy
- Tasks are organized in a way that makes them easy to stay on top of
- There could be a better way to filter out irrelevant prospects that end up in there
- I would like better notifications to prevent too many emails from going out at the same time
- A better way to handle failed email sends--better notifications and suggestions on how to fix
April 08, 2021
Outreach can supercharge your BDR efforts
We use Outreach for automated nurture campaigns on the marketing side of the house, and on the sales side we use it for all of our prospecting activities. Sequencing, managing leads, and setting demos is all done in Outreach. We try to make it so reps don't have to leave the platform.
- Great features--there is almost anything you could want with Outreach
- Triggers--the automation component is great
- Custom fields; there is a limit on the number of custom fields that can be used.
- Prospect detail layout; the details of a prospect are difficult to see and could use a UI upgrade.
- Data validation; this is a great feature, but NULL isn't allowed which hinders some processes.
April 06, 2021
Outreach - great prospecting tool for sales development
Outreach is used by the sales department, everything from SDRs to sales executives. We use it for client outreach, responding to leads, and general prospecting activities. It is most heavily utilized by the sales development team.
- Scheduled customer outreach cadences.
- Integrates well with Salesforce.
- Easy to log activities.
- Solid metric tracking.
- Focus on quantity over quality.
- Best for sales development and not strategic use case.
April 02, 2021
Steroids for SDR teams
Outreach has been great for the company I last worked for. The SDR and AE team both used Outreach to help work our pipeline. The SDR's were able to manage a larger list of leads with the sequences they were able to set up. This led to leads being converted to Opps quicker. For the AE's this also helped as we were able to use the sequences to work the non-committed Opps while we were able to spend more time working the engaged ones.
- As an AE I loved the ability to make a call in Outreach and then have a few options for next step pop up that I can easily click on. This will generate a task for me or Outreach to to complete at some later date. This is better than me having to come up with my own next step.
- For the SDR's- this is like giving them steroids. Outreach gives them automation for some leads which gives them more time to focus on the engaged ones.
- As an AE I love setting up sequences but also love how the system knows when to stop them when a prospect calls or emails back. This helps the AEs and SDRs immensely.
- The only negative(That I've been told they know and are working on) is the reporting for the SDR team. As they used Outreach the most seeing data is more important. Some information that would have helped the SDR team out was missing or incomplete. As I said above Outreach has said they planned on updating them.
April 14, 2020
Out of the PARK
It is an incredibly useful and intuitive tool. It has created across the business transparency for all levels of management and streamlined an entire sales process. Without it we would be lost and in a manual environment.
- Streamline.
- Transparency.
- Information organization.
- Fewer glitches.
- Data backloading.
April 07, 2020
Outreach is the best out there, highly recommend
Outreach is being used by our entire sales organization to manage tasks and track prospect engagement. It helps our reps to be efficient with their time, manage strategic outreach efforts, and have the context they need when reaching out to the many people we engage with on a day to day basis.
- Outreach is extremely customizable to fit to any strategic emailing/calling campaign
- Outreach has a quick and reliable sync with Salesforce
- Outreach makes it easy to make 100 calls and 100 emails daily
- Sometimes Outreach settings can be too complex to really know what's happening behind the scenes
- The sync with Salesforce takes some engineering and thus is slow to change when the reps find a mapping issue
- Outreach prospect profiles can sometimes be a little "noisy" with information
March 19, 2020
Happy Outreach User
Outreach is heavily used across sales as a way to communicate with our clients. We can get all the information we need through bulk sequencing which saves time and energy and allows us to reach more people at a time than normal emailing or prospecting does. I think it is necessary to have.
- Communicate with clients
- Saves time
- Organized
- Add attachments
March 10, 2020
Driving Productivity
Outreach is being used as a tool for mass communication to our prospected leads. I think the tool is great in streamlining tasks and allows us to net a wider audience from it, otherwise, our efforts would take in large part a colossal amount of manual effort. There is also a reporting component to the software that easily allows us to track our daily/weekly/monthly productivity.
- Consistent messaging.
- Prospecting.
- Reporting.
- Salesforce integration.
- Prospect migration.
- Prospect activity detail.
January 22, 2020
Didn't live up to the hype
We are using it to nurture and book leads/create touchpoints within open sales opportunities. Being used largely by the Sales organization (business development and account executives) but also by our customer success team to ensure they remember to follow up at the correct intervals with customers/identify expansion opportunities.
- Reminders of when tasks are due/being able to prioritize tasks on the home page
- Metrics for managers
- Account pages to be able to see all activity for contacts from the same account on one page
- Ability to sort tasks based on time zone would be a game-changer
- Better functionality for bulk uploading contacts
- Interface could be more user-friendly
October 12, 2019
OUTREACH ROCKS!
Our company uses Outreach to be able to connect with hundreds of people with prewritten templates. The great thing is that it will input their names, titles, etc. to make these emails still feel personal. This system has shortened our sales cycle and improved our reach-out process. I can’t recommend it enough!
- Mass emails
- Contact list upload
- Campaign organization
- User experience
- Navigation of site
- Mobile friendly
October 01, 2019
Reaching out with Outreach
We use Outreach primarily on the sales side of our organization. There are roughly 10 of us using it to manage our sales prospect pipelines, help streamline content and messaging and how we are pitching our company to everyone, and also manage & train our sales people to be better reps and close more business.
- Streamline messaging for all reps
- Efficiently manage all of our prospecting
- Good insights on how messaging works
- Sales manager reporting
- Leveraging AI to have smarter responses or recommended responses
- Leveraging AI to tell us when we should or should not send a message automatically
September 30, 2019
Good tool for enterprise sales org at this price range
Outreach is used by the Global BD team. It ensures that we reach out to all the accounts in a timely and proper fashion, we don't miss follow-ups, and follow a specific cadence.
- Cadence management and available templates
- Integration with Salesforce, LinkedIn, Zoom
- VoIP services for NA
- UI can be better
- Pipeline management piece is not good. It's better to get another tool for pipeline
- Analytics dashboard
September 18, 2019
Outreach Review
Outreach is mostly used for sales outreach within our organization. It's a great way to run different series of emails to prospects or clients in various stages of outreach. For me, personally (working with existing clients), it's a way for me to manage all of my contacts, keep track of how many emails have been sent / opened / re-opened (etc.) and a way to set up mass emails to a specific group of people.
- tracks emails
- allows me to see who had opened / viewed an email (and how many times)
- allows me to reach out to multiple people at once with a series of emails that will be sent over a specified period of time
September 10, 2019
Outreach is good but it's competitors might be better
We use Outreach for our outbound phone calls, emails, sequences, and tracking people's output and dial numbers/emails/tasks.
- It is really super great at making sequences with manual or automatic emails!
- Great at masking our phone numbers as a local number.
- Great at tracking opens on emails.
- There is no click to dial function as found in SalesLoft.
- Parts of the user interface are clunky and takes me off the page I want to be on from time to time.
- Tracks information on companies but does not always find the right info.
September 10, 2019
Outreach is definitely solid and useful
Outreach is being used by both my team (client services) as well as my sales teams consisting of sales development reps and director of sales. The way that my team utilizes Outreach is by tracking outbound emails sent to clients, but for the other teams it would be used to track emails sent to prospects. I am able to see if my client has opened and/or read my email and if they've actually responded to my email. It's extremely helpful to know what the status of my outbound email is and then trying to figure out if or why my client isn't responding to me.
- The integration of syncing to my gmail is great
- Any other product integration like how it syncs with our Salesforce as well is super helpful
- Overall, it's UI is pretty intuitive
- It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
August 29, 2019
Outreach is Incredible.
The sales, CS, and marketing teams are using it for mass outreach to our customers, prospects, and partners. It saves a lot of time and generates a lot more activity than doing it all 1by1 would. Great tool for getting in front of a large amount of the right people.
- Being able to create and track several types of "tasks" is nice, especially when one method isn't getting through to the people we want it to.
- It saves a lot of time with the "mass create" features when adding large lists of prospects/information. Great tool for getting in front of a large amount of the right people.
- Sequences are really great, especially when linked with a CRM like Salesforce~ You can see updates happen automatically as new activity takes place with a prospect.
- It would be nice if we had more freedom when removing prospects from sequences/outreach.
- They could have a better calling function, with cookies and such to save time.
- At times it is hard to navigate for new users.
August 29, 2019
Perfect email automation for sales development
We use Outreach mainly for sales development where we send emails at scale. Our account executives use it occasionally for prospecting too. We use mainly email automation and email tracking (opens, clicks, responses). It's great for sharing templates and sequences among the team. I'm managing the Sales Development team and don't use it myself, so I rely on their positive feedback and the reporting/managing aspect. I also think Outreach's resources are awesome.
- Integrate with your own email server. The main reason why we switched email automation is because of deliverability. Outreach sends emails from your own email server, that with branded tracking URLs emails, are less likely to end up in spam folders or being flagged as "marketing." Looks like if you send an email via Outlook.
- Robust solution. Functionalities work great without technical issues.
- Integrations are a big plus. Works well with Salesforce and even Drift.
- No subject line switching within a sequence. It's either a thread with "Re: [..]" or new emails.
August 28, 2019
Prospecting Automation to Increase Personalization
We used Outreach to identify and email contacts at organizations who we believed would buy our platform. We also automated task creation, followed up on leaderboards, and identified owners of "won" deals. The reporting was similarly important to identify new templates that gained traction and bottle our "lightning".
- Quickly add prospects to CRM.
- Automate personal follow-up with required customization.
- Trigger actions in LinkedIn as well as calls.
- The links to other CRMs outside of Salesforce is weak.
- The onboarding was not done well by our standards. Why did I know more than their CSM?
August 09, 2019
Great Solution That Helps Organize HOW You Work!
We use it to help automate our emails to potential customers. I work as an ADM in the Sales Organization. Outreach helps us organize our work and helps us to keep up on the people that we have emailed and called. It also helps us take a Account Based approach to our prospecting.
- It helps to organize what you are doing each day.
- Does a great job providing organizational charts so you know where the person is within the company.
- Shows you exactly what you need to do each day.
- Could do a better job helping to automating the process.
July 24, 2019
Outreach is a terrible product
We use it for prospecting, contacting prospects and pipeline management. Our sales team uses it to stay organized and reach out to contacts we feel can help grow our business. It is the second most important platform we use here next to SalesForce, and the two are linked closely together.
- Using local phone numbers to call prospects
- Letting you know when a prospect has read your email
- Scheduling deliveries
- Stop crashing constantly
- Stop failing to save changes and failing to sync with SalesForce
- Stop freezing and dropping calls
- Falsely notifying a faulty internet connection
- Failing to open and load
- Being outright unreliable
June 07, 2019
Thoroughly vet this product out and ask for customer references prior to purchasing and implementing
Outreach is being used as a sales enablement and email tracking tool.
- Automatically logs emails and calls into Salesforce
- Tracks email opens and clicks
- Automates mass email campaigns
- Very glitchy
- Customer service is very slow to respond and resolve issues - I once went 24 hours before getting a response and was then asked to engage in trouble-shooting via email/chat which is very time consuming and frustrating
- Emails often send with a couple different font styles/sizes and spacing can be distorted from the recipient's view
Our entire sales department uses Outreach. We use Outreach for email automation, templates, success rate tracking, and call automation.
- Simple to use
- Easy to set up templates
- Reliable email tracking
- Updates could be more real-time. Often times I need to refresh to see the latest open activity.
We use Outreach primarily to streamline and automate our outbound sales efforts as a small startup. The business problem it solved was that we previously had no visibility into metrics of who we were reaching out to, as well as no efficient way to run through a list of leads and follow up in a systematic way.
- The ability to define specific follow-up cadences to ensure your team is doing uniform outreach in order to iterate.
- Very strong filter settings to find/filter certain types of tasks.
- Strong sync to Salesforce.
- Nice Gmail add-on.
- I would've liked the ability to easily filter out by accounts vs contacts to align with a more account-based sales strategy.
- Doesn't integrate with Hubspot CRM.
December 03, 2018
OutReach Makes It Easier To Sell New Business!
We use OutReach with our Sales team, specifically with our appointment setting team members. OutReach allows them to organize those leads they want to target each day. OutReach enables them to ensurer they are touching those leads at least 8-12 times throughout the sequence, which drastically helps improve our conversion ratios.
- Helps target specific leads to work each day/week.
- Keeps our appointment setters organized & tasks created for easy follow-up.
- We can create specific messaging based on the type of lead we're working.
- I would love a small pop-up window to show when emails are opened.
- It would be awesome to be able to grab open time slots from the calendar & incorporate them into a sequence for prospects to choose & auto update the calendar.