Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
Powerful tool but beware of customer service
Outreach for Mass Prospecting.
A must have for sales
Outreach helps enablement
Outreach is the Sales Enablement Tool that Your Sales Team Needed Yesterday
Increased Sales with Outreach
great tool for outbound sales teams
Small-Medium Businesses Beware - Outreach doesn't want your business.
Outreach for sales
A sales person's best friend!
Outreach - the gold standard of sales enablement
Outreach is the perfect sales tool!
Great tool for Sales teams looking to amplify your efforts
Outreach is a best in class sales automation/cadence tool
Outreach is the bomb-diggity
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(839)Community Insights
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(51-75 of 202)Outreach trumps SalesLoft -- and works exactly as advertised
- Outreach Voice - I've never had any technical issues with the phone quality or service. Local area codes increases pickup rates too.
- Sequences - we run our entire business off of these and the flexibility and options here are awesome.
- Reporting - I gain insights that allow me to strategically direct my team going forward to continuously improve productivity.
- I'd like to see even more advanced reporting.
Weaponize your Pipeline Engine
Primarily, we are using it for cold outreach sequences, and it's made a huge impact on our pipeline creation. We've easily tripled pipeline since implementing 4 months ago, and no other sales engagement platform comes close to the phenomenal visibility and control Outreach offers. Best in class Salesforce integrations, smart OOO auto-detection, and dynamic fields will revolutionize your inside sales game.
As a bonus, onboarding new hires is a cinch because the playbooks are ready to go. My newest hire booked a cold meeting on her first day.
- Sequences - Organize all the steps you want to take and deploy from one workflow. LinkedIn, Calls, Texts, Emails, and Voicemails all from one platform.
- Triggers - Automate the ridiculous busy work clogging up your salespeople's lives - I have a trigger that "reads" titles and puts them in the appropriate persona-based sequence. Magic.
- SFDC bi-directional sync. Seriously better than anything I've seen. So good.
- Still working out the kinks with LinkedIn Sales Navigator activities.
- Triggers and Rulesets - powerful but tricky to master. Not for the faint of heart - you'll need someone who wants to embrace Outreach to harness its power.
I've used Yesware, ToutApp, InsideSales.com, Contactually... nothing comes close to Outreach.
I think I now bleed purple.
Outreach - The Standard for Sales Automation
- Outbound Email Sequences. Can create private or shared outbound sequences.
- Tracking inbound and outbound emails in SFDC. This is a big one for us, I wanted a tool to autolog all emails between a rep and prospect without the rep having to do it manually.
- Built in reporting
- There is definitely some up front work with onboarding and implementation. Fortunately Outreach has a great online resource library to address any issues.
Don't use this tool as a way to just email blast your entire lead database.
Powerful Sales Automation
- Multi-touch sequencing of sales activity
- Integration with Salesforce
- Nice dashboards and reporitng
- Impressive release schedule
- Inability to change the order of steps in a sequence if the sequence is active is difficult
Outreach is an Expansive Prospecting Tool
- Outreach integrates well with Domo, which allows us to put together comprehensive reports pulling data from both Salesforce and Outreach.
- Outreach does a great job of supporting you, by offering a responsive CSM and support team to troubleshoot issues.
- It doesn't take too much time to onboard new users in the basic functionality of the tool.
- I would like to see better customization between global rules and team rules. When you manage more than one team in the tool, it can be hard to fine tune the permissions for each team. There are some global settings that I would like to move to the team settings instead to help with this.
- I would like to see more customization options when it comes to building rulesets and triggers. The addition of time-based triggers would help us out a lot by moving prospects to a certain stage after a certain amount of inactivity.
I've used the tool as well as a CSM at my last company. While there were features that were useful to me, like the Google Calendar integration, I didn't get the same utility as I would cold or warm prospecting leads as a BDS rep.
Outreach - Simple and Efficient
- Calls - VOIP works well and reduces the amount of time I spend on tracking calls and moving on to the next call.
- Ease of use - everything is pretty intuitive. The information is there at your fingertips and if you can't figure something out, there are tutorials to walk you to where you need to go.
- My daily sales stack requires the structure Outreach provides. Couldn't be as effective without it!
- I'd like to see data better organized from an account level. When I'm speaking to an individual, I find it useful to see what kind of activity has been completed on a higher, account level, so that I can reference that in the conversation.
Easy tool to increase productivity
- High email volume deliverability
- Easy targeted campaigns and templates
- Prospecting made simple
- Creating bulk sequences, prospects, and tags
- Sharing prospect information company wide or between account managers
More Dials, Less Time
- Organize daily tasks, calls and email
- Prioritize your day around responsive prospects
- Ability to create tasks from outbox
- Color coded activities
- Ability to designate and track top 10 accounts
The only system your SDR team will ever need
- Automating emails and using mail merge field to make custom emails
- A/B Testing
- Saving time by providing all the necessary data in one spot
- Process Automation
- Integration with Salesforce on the Account level could use some refinement
- The Dialer is not the best but it isn't required.
Outreach efficiency
- Ease of use
- Can be easily integrated across platforms
- Streamlines the process of prospecting
- Issues with opting prospects out of emails even if being imported for the first time
- Sequence/template clean-up could be simpler
- Issues with VOIP are more frequent than desired
Outreach is building my pipe!
- Easy to import into Outreach
- Easy to build out sequences to use for repeated outreach
- Easy to set tasks with individuals, very customized
- When you import new contacts into Outreach, it would be nice if it allowed you to easily upload these into Salesforce, which it says it can do, but I've never found it to work right
- Would be nice if you could modify the tasks orders in a sequence even after you've put contacts into it
Increase Production and Efficiency
- Creating an automated outreach path
- Create different personas
- Lets you automatically send emails
- House templates
- Google Chrome extension needs significant improvement
- Can't always see when someone see's your email
- Take back some restrictions within sequences
Outreach Review
- Support is great.
- Blockers put in place to reduce customer frustration with emails such as - unsubscribed, recent touchpoints or repeated touchpoints.
- UI is a little confusing, I definitely struggled with on-boarding.
- Sharing and collaborating with your team feels like it should be easier.
- I feel like there are hidden features that I wish were better explained in the product - ex: snippets.
- Having to log everyone as prospects first and then sending emails feels tedious - why can't I send an email to a list of email addresses?
Not suited: Our use case is pretty straightforward, I don't think we are pushing the limits of the tool in a way that it isn't suited for
Outreach is AWESOME
- Sequencing - Drip Marketing
- Task management
- Snippets/Canned Responses
- at times can be clunky
- as a user, limited by admin to edit templates
- not much to complain about, great tool!
A Beginner SDR Utilizes Outreach to Manage Success.
- Outreach is excellent at organizing my pipeline communication, in a few clicks I can see a simple overview of my call/email campaign with specific prospects.
- Outreach does a great job of managing the communication with my prospects, it gives me great insight into how my emails are received on the other end, as well as the ability to add notes onto a call. Takes away the pain of having to review for 10 minutes before every call, review time can be cut down to 30 seconds.
- From an engineering standpoint, Outreach seems to be easily customized to my team's certain campaign desires. The A/B test feature is also awesome, allows for a quick glance at the success of specific campaigns against each other!
- The learning curve to Outreach can be difficult unless a team has an Outreach guru some features often go unnoticed.
- Occasionally calls will drop and recordings are not found, but this happens few times day to day.
- When campaigns are heavily customized some of the more simple features of Outreach tend to experience issues, for instance when a prospect was marked finished in a sequence, the next day they still received another email or I was tasked to call them once more.
Outreach, as reviewed by an SDR
- Email tracking
- Creating a uniform process to the sales process
- Gives measurable statistics for the individual user all the way up to the C-Level Suite.
- Sequences can be tedious and easy to mess up if adjustments aren't thought through.
- I wish there was a pipeline integration to outreach
- At times Outreach can have latency issues
Double your opps with Outreach
- Organise prospects in tiered levels (CEO down to marketing exec)
- Organises your day efficiently
- Allows you to plan for the week ahead
- It is quite slow at times.
- It sends out emails in different fonts.
Not appropriate: When you are speaking to prospects once they have engaged in conversation
Not another SDR review
- Helps to organize our daily outreaches to prospects
- Create different sequences, Use of snippets + share best practices between colleagues based on what others use and what is successful
- Analytics (views + clicks)
- E-mail integration (gmail)
- Calendar integration (possibility for tasks to pop up in google calendar)
- Flexibility in the workflow (more manageable overview of tasks,)
- Auto-populate when capturing profile from Linkedin (lose so much time with manually typing in info)
- More variation on manual task (choose specific categories: LI e-mail // LI- FUP // webinar invite // phone call // ...)
Outreach - great for SDRs, not so much for AEs
- Lining up a cadence of emails
- Organizing call behavior in support of emails
- Improving logic for assigning sent emails to deals
- Better ability to work with LinkedIn
Outreach the best time saver and most effective email tool available
- Email tracking
- Organising the pipeline, see where your prospects are in the stage
- Mass outreach, but with possibilities to personalize the messages
- Email finder functionality, automatically find email adresses to the prospect
- Automatically give alerts when person has visited our website to looked up information....similar to the Engagio tool
- Following up tasks - instead of manually tracking everything, we can create follow up sequences and make sure we're consistently checking in our leads.
- Sequence templates - useful to create more personalized sequence messages that can be used for multiple prospects directly.
- Syncing with Salesforce - automatically updating lead statuses & info so we don't have to do them manually & separately each time.
- So slow - Outreach (especially as of late) has been extremely slow and laggy. Takes forever to put leads into sequences or update.
- Calling - been multiple glitches when I try to call someone, and OR hangs up the phone by itself.
- Salesforce sync - glad it does that, but there's a lot of times when I still have to manually input things, even after change it on Outreach.
Great overall products, stong with call functions, highly recommend it across all sales teams
- Sequences and templates, it has various variables that can be used to insert customer info inside of a message template
- Dialing with local country codes, it allows a salesperson to appear like a local folk to the customer
- Task generation, it always keeps you on par by informing to contact a lead at the right time.
- Interface is too colorful and difficult to navigate
- Allowing to create graphs using custom metrics would be nice
- Ability to integrate with tools from the outside would be highly useful
Outreach is Great - Best we've used to date.
- A/B Testing. Our previous tool didn't allow for that.
- Managing handoffs from Market Dev to sales. Outreach allows for a smooth handoff.
- Clean UI, other tools we used in the past had similar features but were not designed in a usable fashion. It is clear Outreach cares about UX.
- Reporting is the biggest need for improvement. Data is power and I would like to have more insight into how each campaign is going. More data on teams, tags, etc.
- Sometimes Outreach gets unsynced from Gmail. It seems to happen less now but for a while there it was a friction point for our Org.
- Have a more seemless way of adding content assets. Sometimes snippets are hard to use. It turns collateral to attachments frequently rather than embedding it in an email.
Reach out with Outreach!
- Local numbers for international calling
- Robust reporting and analytics
- Simple interface
- Sequences and sequence steps need to be more flexible
- Call quality is not the best
- Too much purple visually
Make Outreach your tool for Personalization and Automation
- Automation
- Personalization
- Flexibility
- Time Management
- Opts people out of email automatically if a duplicate email is input
- Reports aren't overly user-friendly
- There could be more things that are customizable