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Outreach

Outreach

Overview

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…

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Recent Reviews

TrustRadius Insights

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
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A must have for sales

9 out of 10
June 22, 2023
Incentivized
I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I …
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A sales person's best friend!

8 out of 10
March 15, 2022
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

What is lemlist?

lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.

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Product Details

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Outreach Videos

Outreach Competitors

Outreach Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Salesloft, Gong, and Clari are common alternatives for Outreach.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Outreach are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(834)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.

Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.

Attribute Ratings

Reviews

(1-25 of 202)
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Nathaniel Sintros | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Outreach automates valuable tasks that would take an incredible amount of time if done manually. It makes it easy to prospect into accounts, build pipeline, and ensure the messaging we're using is the kind of messaging that our marketing team wants us to use to have the best chance at finding opportunities
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I also do daily cold calls, one-off emails, and LinkedIn tasks via Outreach. Lists of prospects to go after can also be built within Outreach to bulk reach out to candidates. Keeping tabs on activity KPIs is also more reliable in Outreach than it is in Salesforce

Additionally, I will use the Outreach extension in Gmail to add snippets, templates, or meeting times to my emails.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Outreach in my organization for the sales and marketing teams. Outreach helps us to automate a lot of our processes when reaching out to prospects. We also use it to help monitor our customer interactions, and it can help tell us when we need to follow up with someone.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We purchased Outreach to bridge the gap created by the retirement of Outlook for Salesforce, and we were also sold on its capabilities to automate and manage multi-step, multi-touchpoint outbound prospecting campaigns for our sales staff. Salesforce integration, Microsoft Outlook integration, and the general usability of the product were the primary selling points that convinced us to purchase; our enterprise-grade marketing automation platform was not an appropriate tool to address these business needs, and Outreach adds a sales enablement capability that we were previously lacking.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used in organization to send mass email. it is used by out BDM, DBC, SAM on daily basis to bulk compose email. There sequence feature is quite amazing. This software also nice great statistics on whom to follow up who clicked on the links in the emails, bounced email, not interested contacts and many more cool features.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
we used Outreach as our main platform for sales outreach for the business development & account executive teams to organize and streamline the outbound process. We also used Outreach to help with event invites and follow up to keep the sales teams on track of all attendees and the most important people to follow up with.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We leverage Outreach for outbound sales via sequences mixed with other solutions and technologies. Outreach helps us to automate the outbound sales process. I have built targeted campaigns and sequences for many different personas to keep things as personal as possible at scale. We are seeing the need for more customization and the demand for one-to-one messaging versus these mass mailers, which is making our need for Outreach a bit redundant.
June 24, 2022

Outreach for sales

Brooks Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As a salesperson, I used to outreach to maximize my ability to connect with prospects and customers. I consistently had between 100 and 200 people running in sequences at any given time. I had sequences that were fully automated and running in the background (to drum up the interest), sequences that were partially automated and helped me stay on top of prospects that I was interested in but unable to focus too much time on, and sequences that were completely manual and assisted me in reaching high-value, engaged prospects on a regular and effective basis.
Score 8 out of 10
Vetted Review
Verified User
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends different messages after the initial one, based on the recipient's actions. So whether it was open and not responded or not opened, etc. Those actions would trigger what the follow up message would be.
Wills Coleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Outreach is one of the top choices you can pick for an enablement tool for your team. I used Outreach back for a few years at my previous company. Outreach if anything replaced two tools for us (tout app and connectleader). I had very high expectations of the tool coming in from my colleagues who had used it before but I was blown away by how simple and easy the tool was to use for a first-timer. Things are very simple when it comes to making an ideal sequence but still include personal tailoring to the people you'll be reaching. Outreach is fantastic at integrating with Sales Navigator and calling during sequences. This makes it much more simple in terms of reaching out in different avenues but while saving your reps time to where they can focus on running more demos, while they automate most of their prospecting and stay organizing. Our organization actually saw a massive increase in the pipeline after we implemented outreach. I found it made my job as an Account Executive much easier. Not only was it a tool I could prospect with but it was very easy to insert my follow-ups inside the tools and have desktop reminders to have me follow up with my contacts. Outreach even has a terrific calendar integration inside its variables that give you the ability to link your calendar making it even easier for people to schedule meetings on your calendar instead of going back in forth trying to find a time. My few critics of the tool are I wish the analytics feature would run fast and be easier to use to check our statics and how I am performing for the team. Usually, when I clock on to this tool it takes a couple of minutes to load which is frustrating because the rest of the tool works at lightning speed.
Katebah Al-Olefi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outreach is an amazing tool for all sales teams, no matter the industry. As a self-described power user, I utilize all of Outreach's features as much as I can, from templates to sequences to phone calls to notes to snippets. They continually improve their offerings as work dynamically with Salesforce with ease. From SDR to AE to sales managers, Outreach is a tool that helps bring in more meetings and overall more deals for every user! I cannot say enough great things about Outreach and how they have carefully thought out every feature that sales teams need.
Sam Hegge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Outreach is significantly better than most of the other tools I've used for automating email outreach. I highly recommend it if you are looking to scale up your personalized email outreach. The Salesforce+Zoom integrations could be improved, but it's the best solution in my opinion. We have a team that creates the content and a team that purely executes contact loading at scale. Outreach makes it easy to have access rights to specific needs. Customization is made simple with macros and contact fields. I'd love to see the next level of this where they recommend additional language that converts better than others. We A/B test our campaigns and look for higher converting threads.
Score 8 out of 10
Vetted Review
Verified User
We adopted Outreach in our enterprise sales organization when the pandemic forced everybody to become an "inside" sales team. I was experienced with Salesloft and this was an exciting opportunity to implement their leading competitor, Outreach.io.
Connor Sullivan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The BDRs all use it to email and dial our products. It makes us efficient at our jobs. The notes section allows us to have everything organized in one place so we can be organized and efficient. The business problem it fixes is it takes too long to be organized.
Christian Banach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outreach is the sales development platform our organization uses for the outsourced outbound lead generation services we provide our clients. We use it to schedule/send cold emails, place and record cold calls, manage tasks, CRM, and for insights to optimize campaigns.
June 29, 2021

One stop shop Tool

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used by the sales team and some members of CS. It is an extremely helpful tool for prospecting, staying organized, checking opportunities, outbounding, researching accounts, and hitting quota. Outreach is our go to for prospecting accounts and making dials. It also allows you to A/B test sequences and create lists of tasks that you have to complete during your week - all organized in handy drop down menus. It is really streamlined and easy to use, easy on the eyes, and doesn't overload the RAM of your computer. Also, there are extensions you can add to your internet browser to integrate Outreach into Gmail, Zoominfo, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outreach is being used to follow up with inbound sales and to do cold outreach to outbound sales. They help automate our outreach, stay organized, see where each prospect is alongside the sales pipeline, and manage all our sales reps in one place. It is used by our sales department.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outreach is currently used by our Marketing Team, specifically by our Sales Development Reps. They use it primarily for prospecting new contacts, re-engaging stale or nurtured contacts, and tracking the efficacy of specific messaging across a variety of variables. It allows us visibility into the day-to-day SDR functions, as well as creates a way for the team to ensure cohesive messaging across the team through the creation of specific sequences that address specific problems/titles/business functions/etc.
Keith Dauper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's a sales automation tool for our very limited sales staff. Our producers also have to generate all their own top of funnel. We use it to do more outreach with less users. It's only used by our sales department. It also allows our marketing department to have oversight on content and takes thinking out of top of funnel prospecting, leading to more action.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My Sales team uses Outreach to organize our Sales process. With so many contacts to prospect, Outreach helps me stay on top of my outbounding so I can get the necessary "touches" on my prospects in order to stay in front of them. It also helps for transparency - I know that all my activity being logged will keep me and my colleagues that work on my accounts aligned at all times.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used to reach out to prospects and customers to provide information about our product as well as new training topics, webinars, educational information, and other important information. I use it to keep track of my prospecting calls and email activity. I use it also to create one-off templates with important information.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used by the Sales Development team to optimize our sales process. We use it to reach more prospects and create timely email and call sequences that allow you to target prospects at the best times. It shows you who is interacting with your emails, opening and clicking links as well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our BDRs, Account Executives and CSMs use Outreach to manage their sequences and interactions with their prospects and customers to ensure a personable and consistent messaging to see our product effectively. It also tracks in SFDC and so it makes management easier to be able to keep metrics on who is performing and getting responses and meetings booked most efficiently.
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