TrustRadius Insights
Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it …
Overview
What is Paddle?
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
Recent Reviews
Popular Features
- Website integration (6)8.484%
- Order processing (6)7.878%
- Product management (5)7.474%
- Checkout user experience (6)7.474%
Pricing
Custom
custom pricing
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.paddle.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Paddle?
Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.
The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.
Paddle Screenshots
Paddle Video
Paddle: The Best Way to Sell Software
Paddle Competitors
- IBM Digital Commerce
- Chargebee
- Shopify Plus ·
Paddle Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
IBM Digital Commerce and Chargebee are common alternatives for Paddle.
Reviewers rate Promotions & discounts highest, with a score of 9.
The most common users of Paddle are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it provides an integrated sales experience, handling payment processing, subscriptions, analytics, and multiplatform SDKs. Paddle streamlines and optimizes the purchase journey for customers, making it highly attractive compared to other offerings in the market. Indian startup Iconscout relies on Paddle for recurring billing and all transactions, while browser extensions employ it to provide in-app purchase functionality. It also integrates with DevMate to facilitate the sale of licenses for a macOS application by managing trials and blocking app usage without a license. Additionally, Paddle is utilized for in-app analytics in a Mac App Store app to gather user behavior data. However, some users have reported progressively deteriorating support from Paddle, including delayed vendor payments and difficulties receiving meaningful responses. Nevertheless, the majority find that Paddle simplifies the payment process by handling various country legislations and VAT requirements. Despite some negative experiences with seller support and certain areas lacking in API documentation, many users find implementation relatively straightforward.
Easy Implementation: Multiple users found implementing SDKs across different platforms to be super easy. This has allowed them to seamlessly support modern interface paradigms without any hassle.
Excellent Customer Support: Many reviewers praised the company's customer support, mentioning that their issues were promptly addressed and taken seriously by a real team of backend support members. Users appreciated the assistance provided in resolving purchase-related issues and being directed to helpful FAQs and update links.
Transparent VAT Navigation: The company's approach to navigating VAT was highly praised by users. They mentioned that they never had to worry about making mistakes in this complex area of international sales, thanks to the transparent guidance provided by the company.
Flexibility and Customization: Some users have expressed a desire for more flexibility in analyzing reported data and better customization of custom events. They feel that the current options are limited and would like to have more control over their data analysis.
Confusing User Interface: A number of users found the drop-in purchase user interface on the web confusing. They mentioned that it could be difficult to navigate and suggested adding more options for customization without requiring a full custom site integration.
Communication Issues: There have been instances where communication from the front-line support staff was sent to the wrong address, indicating a need for improved internal processes. This has caused inconvenience to some users who were waiting for important information or assistance.
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
December 01, 2022
Been great so far
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.
- Taking care of the relation with government entities and compliance in each country.
- They take care of the VAT for us.
- It gives the tools to scale to other countries being able to charge your users in different parts of the world.
- The inclusion of more currencies (CLP)
- Some users cannot pay with prepaid cards
Score 3 out of 10
Vetted Review
Verified User
In my opinion, really bad seller support. Tickets open for nearly a month now with a
total of 4 responses of support. I think that the API is missing some crucial
information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.
- Implementation
- Fees
- Seller/Customer Support.
- API Documentation.
June 20, 2022
They don't pay out vendors on time
Score 1 out of 10
Vetted Review
Verified User
I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.
- their fees are decent
- borderline non-existent support
- vendors don't get paid on time
- no phone support
June 14, 2018
Paddle Review
Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.
- Super easy to implement SDKs across supported platforms that support modern interface paradigms.
- Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
- Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
- Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
- Analytics could support more flexible analysis of reported data and better custom events.
- More customization of the drop in purchase UI on the web without the need for a full custom site integration.
- Sometimes communication from their front line support staff has gone to the wrong address.
June 11, 2018
Great for macOS and browser extensions
We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.
- macOS application licensing/trials
- JavaScript-based purchase page for web
- Webhooks
- Paddle support can be better
- Paddle documentation lacks some important information
- Mac analytics is very basic and limited
June 08, 2018
Want to proceess recurring billing? Go with Paddle.
We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.
- Recurring billing
- Zero failure ratio
- Good customer support
- Easy to implement
- More detailed dashboard
- Invoicing feature for accepting direct payments
- It's better if they can offer lower transaction rates