Skip to main content
TrustRadius
Paddle

Paddle

Overview

What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

Read more
Recent Reviews

TrustRadius Insights

Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it …
Continue reading

Been great so far

9 out of 10
December 01, 2022
Incentivized
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, …
Continue reading
Read all reviews

Popular Features

View all 20 features
  • Website integration (6)
    8.3
    83%
  • Order processing (6)
    7.6
    76%
  • Product management (5)
    7.3
    73%
  • Checkout user experience (6)
    7.3
    73%
Return to navigation

Pricing

View all pricing

Custom

custom pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.paddle.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

5.5
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

5.4
Avg 7.8
Return to navigation

Product Details

What is Paddle?

Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.

Paddle Screenshots

Screenshot of Padddle Payment Gateway

Paddle Video

Paddle: The Best Way to Sell Software

Paddle Competitors

Paddle Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

IBM Digital Commerce and Chargebee are common alternatives for Paddle.

Reviewers rate Promotions & discounts highest, with a score of 9.

The most common users of Paddle are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it provides an integrated sales experience, handling payment processing, subscriptions, analytics, and multiplatform SDKs. Paddle streamlines and optimizes the purchase journey for customers, making it highly attractive compared to other offerings in the market. Indian startup Iconscout relies on Paddle for recurring billing and all transactions, while browser extensions employ it to provide in-app purchase functionality. It also integrates with DevMate to facilitate the sale of licenses for a macOS application by managing trials and blocking app usage without a license. Additionally, Paddle is utilized for in-app analytics in a Mac App Store app to gather user behavior data. However, some users have reported progressively deteriorating support from Paddle, including delayed vendor payments and difficulties receiving meaningful responses. Nevertheless, the majority find that Paddle simplifies the payment process by handling various country legislations and VAT requirements. Despite some negative experiences with seller support and certain areas lacking in API documentation, many users find implementation relatively straightforward.

Easy Implementation: Multiple users found implementing SDKs across different platforms to be super easy. This has allowed them to seamlessly support modern interface paradigms without any hassle.

Excellent Customer Support: Many reviewers praised the company's customer support, mentioning that their issues were promptly addressed and taken seriously by a real team of backend support members. Users appreciated the assistance provided in resolving purchase-related issues and being directed to helpful FAQs and update links.

Transparent VAT Navigation: The company's approach to navigating VAT was highly praised by users. They mentioned that they never had to worry about making mistakes in this complex area of international sales, thanks to the transparent guidance provided by the company.

Flexibility and Customization: Some users have expressed a desire for more flexibility in analyzing reported data and better customization of custom events. They feel that the current options are limited and would like to have more control over their data analysis.

Confusing User Interface: A number of users found the drop-in purchase user interface on the web confusing. They mentioned that it could be difficult to navigate and suggested adding more options for customization without requiring a full custom site integration.

Communication Issues: There have been instances where communication from the front-line support staff was sent to the wrong address, indicating a need for improved internal processes. This has caused inconvenience to some users who were waiting for important information or assistance.

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
December 01, 2022

Been great so far

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.
Score 3 out of 10
Vetted Review
Verified User
In my opinion, really bad seller support. Tickets open for nearly a month now with a total of 4 responses of support. I think that the API is missing some crucial information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.
Score 1 out of 10
Vetted Review
Verified User
I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.
June 14, 2018

Paddle Review

Ben Lachman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.
Andrew Liakh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.
Tarun Mangukiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.
Return to navigation