PagerDuty is the right fit for our needs
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. …
Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
Digital Operations
Contact Sales
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
The PagerDuty Platform Overview
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews and Ratings
(246)Attribute Ratings
Reviews
(1-25 of 138)Companies can't remove reviews or game the system. Here's why
February 12, 2024
PagerDuty is the right fit for our needs
- Real-time notification
- Messaging the appropriate resource
- Reporting needed for leadership based on usage
- Routing complexity
February 06, 2024
Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
Score 10 out of 10
Vetted Review
Verified User
- Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
- Manually Setup triggers for excessively running jobs
- Error Based Handling based on team for appropriate routing and paging
- Setup of teams, schedules, escalation policies with clear paths of instructions
- More capabilities in the Mobile App
- Search capabilities on incidents based on team and user-defined properties
February 05, 2024
PagerDuty Review
- immediate response
- identifying the correct resource to provide support
- Provide appropriate reporting for leadership
- Cost
- additional complexity of workflows
February 05, 2024
Never miss a critical alert
- Alerting
- Scheduling
- Analytics
- Sometimes PagerDuty alerts are coming in multiple times when there are 1 set of alerts which can be fixed.
January 10, 2024
Simple Sleek and Reliable
- Slack integration
- Different levels of severity handling
- Simple and easy to navigate
- On call scheduling
- Analysis Dashboard needs work
- Profile setup with Okta has been a hit or a miss
January 10, 2024
Pagerduty for engineering teams on-call management
- on-call schedule management with different levels
- notification delivery on app, message and call
- Integration with Slack and mails
- their call on phone can be improved as sometime it comes from different numbers which can be misinterpreted for spams
November 26, 2023
PagerDuty saves you time and money
- Automated callout for INCs which means no one is sitting 24*7 monitoring INC queues.
- Integrations with a lot of other software which means minimum overhead during implement
- Using AI to automatically categorize alerts and reduce false alarms.
- Status pages and Service graphs for High level overview to management
- Analytical dashboards could be improved, with the ability to customize as per user needs
- Some callouts are not triggered even in case of actual issues in my experience
- Possibility to extend communications to distribution lists and users not registered as Pagerduty users
November 20, 2023
PagerDuty keeps us informed.
- Seamless integration with major cloud based monitoring platforms.
- Allows you to be alerted how and where you prefer - SMS, app, phone call.
- Very easy to set up on-call schedules.
- Very easy to create overrides in schedules when someone needs to swap.
- Can't think of anything.
November 14, 2023
PagerDuty x Sales
- Integration with email, slack and SMS
- Gives a detailed explanation of what the alert is
- Ease of use & Set up
- It would be cool if you could respond to the alert straight from pager duty
- its pretty expensive so only some team members get access
- reporting is not that analytical
November 07, 2023
PagerDuty: A Must-Have Tool for 24/7 Operations
- Good integration
- Reliable alerting
- On-call scheduling
- Reporting
- Incident Response Management
- Complexity. Although the platform is feature-rich, there can be a learning curve for new users. It may take some time to fully harness all of its capabilities.
August 29, 2023
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
- Automated escalations and notifications.
- Centralized event management through machine learning and rules.
- Emergency operations team mobilization and engagement.
- Simple, easy to use interface without complicated system management.
- More flexible licensing models.
- Reporting capabilities aren't as deep or as rich as other platforms.
- Outages while seldom do happen on occasion.
March 01, 2023
PagerDuty | A guide from Mid Career
- Alerting systems that is most useful in incident management.
- Integrations with 3rd party tools like Slack
- Customizations of schedules.
- Automatic provisioning/deprovisioning. Automatic deprovisioning is not supported by PagerDuty
- Reporting can be improved more rather than conventional boards.
February 27, 2023
Why are you sleeping? Wake up with PagerDuty!
- integrates well with the various applications we use
- escalation chain flexibility - allows for stages of increased alerting
- we don't use all the functionality offered by PagerDuty, no real need
- not always easy to find a historical alert if you dont know the exact alert ID
February 21, 2023
Streamline
- scheduling of tasks
- easy to automate execution of scripts
- reporting on infrastrucure
- web browser support (currently issues on chrome)
- Performance
- better configuration management
December 20, 2022
Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!
- Paging the tech on call, via app or phone call.
- SMTP and plugins to connect with a wide range of systems.
- Great automation with on call schedules, and ability to adjust schedule on the fly.
- I would like to see the price come down to something that is more manageable for smaller teams.
- More reliable Android app.
- Would like to see a desktop agent for techs that are at a screen all day.
December 19, 2022
PagerDuty by an on-call engineer
- alerts
- schedule creation
- on-call rotation
- integration to other apps
- integration FROM other apps
- Make the on-call schedule easier to see/read
December 18, 2022
PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!
- Alerting for disruptions and outages.
- Integration with ticketing system.
- Integration with IM.
- Make integration with the sundeck community edition available for free, at least with minimal functionality.
December 17, 2022
Incident Response at its finest
- Integration with Slack
- Integration with Jira
- Integration with Zendesk
- Notifications to Phones
- Incident Response
- PagerDuty honestly meets all of our needs as far as I can tell -- I do hear that it would be beneficial to be able to not have duplicate alerts, but this seems insignificant to me.
December 16, 2022
Amazing product
- Rota scheduling
- Escalating issues
- Record of answered incidents
- Be good if it could use AI or learning metrics to suggest adjustments to frequency or triggers
- Dashboard could be more customizable, especially on mobile to ensure key alerts always at the top
- Sometimes slow on mobile, performance improvements would help users with many triggers
December 16, 2022
PagerDuty SaaS and its integration with cloud providers
- Interface with certain cloud providers
- Alerting configuration
- Log & alerts visualisation
- Clear documentation on the implementation using IaC tools
- Poor community around the solution
- Managing on-call rotations
- Sending notifications for urgent issues
- Tracking data about incidents and our incident response
- Analytics — diving into the source of incidents
December 16, 2022
Great flexibility and availability to achieve your alerting goals
- managing on-call schedules
- providing multiple ways to trigger an escalation policy
- providing multiple ways to configure escalation to additional responders
- allowing the user to configure how they want to be contacted
- enforcing governance around timing between levels on an escalation policy
- enforcing governance around numbers of levels on an escalation policy
- enforcing governance around how users configure their contact methods
December 16, 2022
Reporting for PagerDuty!
- Scheduling
- Alerting
- Audit Trails
- Cost
- Learning Curve
- Permissioning
December 16, 2022
Choose PagerDuty for your Incident Response Needs
- Easy escalation to the relevant stakeholders, driving ownership and accountability
- Responsive in managing and sending alerts and notifications
- Multi-modal - allows phone, SMS, mobile app push for notifications
- Easy scheduling for on-calls and out of office overrides
- Not a very customizable product - would love integration with tools like JIRA
- UI can be more intuitive
December 16, 2022
PagerDuty a onestop application for all alerting needs.
- Reporting
- Alerting
- Notifications
- Better UI
- Better application for mobile platform
- Easy to integrate with other applications