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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Learn from top reviewers

PagerDuty

Rating: 8 out of 10
April 27, 2025
IncentivizedVetted ReviewVerified User
PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting struct...
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Verified user
Team Lead
PagerDuty5 years of experience

Essential Great and Solid.

Rating: 10 out of 10
April 19, 2025
IncentivizedVetted ReviewVerified User
PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty he...
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Verified user
Engineer
PagerDuty4 years of experience

Good Oncall partner- PagerDuty

Rating: 9 out of 10
October 22, 2024
IncentivizedVetted ReviewVerified User
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via P...
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Shivanand Labbi
Engineer - Information Technology
Senior software engineer
Manhattan
PagerDuty5 years of experience

PagerDuty

Rating: 10 out of 10
June 17, 2024
IncentivizedVetted ReviewVerified User
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their conc...
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Korena Popp
Professional - Other
Nurse Practitioner
Bicycle Health
PagerDuty1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10
June 11, 2024
IncentivizedVetted ReviewVerified User
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is all...
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Verified user
Manager
PagerDuty10 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Videos

This two-minute video describes PagerDuty Operations Cloud - a platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud detects and diagnoses disruptive events, mobilizes the right team members to r...
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PagerDuty Incident Management drives accountability with automated workflows and guided remediation, ensuring clear communication and action at all phases of the incident lifecycle.

PagerDuty Integrations

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 143)

Efficient and easy to instrument.

Rating: 10 out of 10
Incentivized
July 27, 2022
RS
Rafael Santos
Monitoring Specialist
Fleetcor (Financial Services, 10,001+ employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
The system was tested and integrated with monitoring tools to escalate incidents generated by system events and alarms and on-call triggers. It addressed infrastructure and also business problems. The scope of use covered production environments, approximately 700 servers, various services and applications. Windows and Linux, Database, Routers, Switches and Firewalls.
Pros
  • Incident response.
  • Auto-remediation.
  • Communications.
Cons
  • Training.
  • Cost.
  • Workshops.
Likelihood to Recommend
It can be used in different areas of companies, from technological infrastructure, business, sales, production, NOC. It is very useful in automation, escalation, incident control and service history. It is not useful for troubleshooting cases.

Easy to integrate, well-crafted notification system

Rating: 8 out of 10
Incentivized
August 05, 2020
BE
Brian E Jones
Agile Process Engineer , ScrumMaster, Product Owner
Virginia Tech (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
PagerDuty
5 years of experience
View profile
Use Cases and Deployment Scope
It is used as a notification system for engineers and technicians on call, receiving alarms from many other feeds including but not limited to network monitoring systems. We are looking to expand its use beyond our division to other IT components, such as middleware teams, data center techs, upper management teams for COOP and DR.
Pros
  • Escalation policies.
  • Configurable on-call preferences.
  • Separation of teams when necessary for compliance
  • Allowing for other teams to be contacted or notified of an issue
Cons
  • Billing/legal agreements.
  • Maintenance renewal.
  • More cost effective licensing for state Educational units
Likelihood to Recommend
In a situation where you have various teams supporting multiple services and you want a centralized way to allow different team leads to build and maintain their own escalation policies for support notifications while maintaining administrative oversight, PagerDuty is an excellent solution. PagerDuty is not a CRM tool, so it is not well suited to provide a public/customer-facing interface.

Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required

Rating: 10 out of 10
Incentivized
October 25, 2021
Verified User
Team Lead in Information Technology
Information Technology & Services Company, 501-1000 employees
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.
Pros
  • Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
  • If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
  • Incident history to make incident reports with timestamps
Cons
  • PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
  • The alert details on the website are too much detailed, there should be some compact version to view incidents easily
  • The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
Likelihood to Recommend
Honestly, PagerDuty has almost all positives:
1) Prompt Call, Mail, SMS, and PagerDuty App notification (if installed in mobile) for critical incidents to be acknowledged and mitigated
2) Incident history to make incident reports
3) Very well suited options to On-Schedule changes
4) Easy to configure alerts

To be improved:
1) Compact website dashboard for Alerts
2) Compact version for emails

Our use of PagerDuty

Rating: 8 out of 10
Incentivized
July 22, 2020
Verified User
Director in Engineering
Computer Software Company, 501-1000 employees
Vetted Review
Verified User
PagerDuty
5 years of experience
Use Cases and Deployment Scope
PagerDuty is used across the whole organization to help us solve incident response and triage. We integrated with Slack, which is our main information gathering and triage platform. We are also using analytics and Response Play to help us analyze our incident, alert frequency, and trigger actions. We tried to use the postmortem feature but decided not to opt-in due to usability challenges particularly on the collaboration area.
Pros
  • Alerting and response.
  • Easy to integrate with other popular tools.
Cons
  • Costs
  • Would like to use postmortem but not as easy to collaborate as Google Doc.
  • Lack of email support if postmortem is done through PagerDuty. We send out postmortem email summaries to our stakeholders.
Likelihood to Recommend
PD is a good tool but still lacks some functionalities that I mentioned before (i.e. postmortem usability, emails, etc.).

Great for the use case!

Rating: 9 out of 10
Incentivized
September 25, 2021
Verified User
Engineer in Engineering
Information Technology & Services Company, 51-200 employees
Vetted Review
Verified User
PagerDuty
2 years of experience
Use Cases and Deployment Scope
We use it for critical service alerts and to make sure our systems work correctly. It is being used across our whole organization, and it solves the problem of using people to make the on-call process work. We automatically rotate our call lists.
Pros
  • Automation
  • Integration
  • On-call automation
Cons
  • UI
  • Initial configuration
  • Specification of priorities
Likelihood to Recommend
I think it is very well suited for any business that does not have the bandwidth to hire someone on-call all the time for managing the queues and monitoring. I believe there is a great use case with a tightly integrated monitoring solution and the ability to automate alert escalation and on-call.
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