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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Learn from top reviewers

Essential Great and Solid.

Rating: 10 out of 10
April 19, 2025
IncentivizedVetted ReviewVerified User
PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty he...
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Verified user
Engineer
PagerDuty4 years of experience

Good Oncall partner- PagerDuty

Rating: 9 out of 10
October 22, 2024
IncentivizedVetted ReviewVerified User
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via P...
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Shivanand Labbi
Engineer - Information Technology
Senior software engineer
Manhattan
PagerDuty5 years of experience

PagerDuty

Rating: 10 out of 10
June 17, 2024
IncentivizedVetted ReviewVerified User
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their conc...
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Korena Popp
Professional - Other
Nurse Practitioner
Bicycle Health
PagerDuty1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10
June 11, 2024
IncentivizedVetted ReviewVerified User
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is all...
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Verified user
Manager
PagerDuty10 years of experience

PagerDuty: A Must-Have Tool for 24/7 Operations

Rating: 8 out of 10
November 7, 2023
IncentivizedVetted ReviewVerified User
I manage a team that supports critical applications for a university. Before implementing PagerDuty, we encountered issues overnight and were not aware that there was a servic...
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Richard Lamb
Manager - Information Technology
Manager: Learning and Teaching Systems
University of South Australia
PagerDuty8 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Videos

This two-minute video describes PagerDuty Operations Cloud - a platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud detects and diagnoses disruptive events, mobilizes the right team members to r...
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PagerDuty Incident Management drives accountability with automated workflows and guided remediation, ensuring clear communication and action at all phases of the incident lifecycle.

PagerDuty Integrations

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 71)

PagerDuty a onestop application for all alerting needs.

Rating: 7 out of 10
Incentivized
December 16, 2022
NS
Nirmesh Solanki
Network Engineer
Rahi Systems Pvt Ltd (Computer & Network Security, 501-1000 employees)
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
For alerting purposes, we have integrated PagerDuty with messaging application and for all network alerts, we directly get the notification in our application, so we don't need to have a separate application for the same. We also have enabled emails for notification which help the teams to work on the issue as soon as possible
Pros
  • Reporting
  • Alerting
  • Notifications
Cons
  • Better UI
  • Better application for mobile platform
  • Easy to integrate with other applications
Likelihood to Recommend
PagerDuty is very suitable for IT management purposes when it comes to alerting and notification about any issues in the infrastructure. The notification can be in multiple ways email, application, text message, etc.

Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required

Rating: 10 out of 10
Incentivized
October 25, 2021
Verified User
Team Lead in Information Technology
Information Technology & Services Company, 501-1000 employees
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.
Pros
  • Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
  • If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
  • Incident history to make incident reports with timestamps
Cons
  • PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
  • The alert details on the website are too much detailed, there should be some compact version to view incidents easily
  • The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
Likelihood to Recommend
Honestly, PagerDuty has almost all positives:
1) Prompt Call, Mail, SMS, and PagerDuty App notification (if installed in mobile) for critical incidents to be acknowledged and mitigated
2) Incident history to make incident reports
3) Very well suited options to On-Schedule changes
4) Easy to configure alerts

To be improved:
1) Compact website dashboard for Alerts
2) Compact version for emails

PagerDuty is THE Standard

Rating: 10 out of 10
Incentivized
May 14, 2019
Verified User
Director in Information Technology
Consumer Goods Company, 51-200 employees
Vetted Review
Verified User
PagerDuty
5 years of experience
Use Cases and Deployment Scope
The IT operations department uses PagerDuty for all critical system alerts. PagerDuty is a great tool and the integrations with all of the other software we use is a must. The mobile app is simple and the advance call routing (and notification features) are also a must. PagerDuty's backend architecture is also very impressive. They take uptime very seriously.
Pros
  • Alerting and Notifications
  • Routing Rules and Escalations
  • Integrations
Cons
  • Pricey
Likelihood to Recommend
PagerDuty is great for any Dev/Ops situation where quick notification of a problem is important. The only reason not to use it is if it is unaffordable for your business. As mentioned previously, the scheduling, escalation rules, and routing abilities are very helpful as well. Nobody wants to wake up in the middle of the night for a useless notification and PagerDuty solved for this with low priority alerts.

PagerDuty enables 24/7 technical support

Rating: 8 out of 10
Incentivized
September 25, 2021
Verified User
Consultant in Information Technology
Information Technology & Services Company, 1001-5000 employees
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.
Pros
  • Handling various alert messages and notifications
  • Easy configuring call and message scheduling system
  • Analytics report generating feature
Cons
  • Overall user interface needs to be improved
  • PagerDuty mobile application functionalities and restrictions
Likelihood to Recommend
Our team can manage our on-call cycles by utilizing the flexibility and power of the PagerDuty scheduler. The scheduler's escalation functionality ensures that our team is always reachable. It also features great integration points with other tools used in the firm, allowing it to integrate with all essential workflows effortlessly.

PagerDuty - Far Beyond the Generation of Pager Support

Rating: 10 out of 10
Incentivized
February 14, 2020
Verified User
Executive in Information Technology
Automotive Company, 10,001+ employees
Vetted Review
Verified User
PagerDuty
4 years of experience
Use Cases and Deployment Scope
PagerDuty is used as an incident management tool across the entire technology organization. It is also used for facilities and crisis management, which is more rare. It is a tool used for oncall support rotations and escalation.
Pros
  • Easy user interface to setup oncall rotations
  • Oncall rotations for application and infrastructure support
Cons
  • Build up local support team
Likelihood to Recommend
Easy interface that our users understand with limited training. Good mobile app, flexible contact methods of phone, text, voice.
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