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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Learn from top reviewers

PagerDuty

Rating: 8 out of 10
April 27, 2025
IncentivizedVetted ReviewVerified User
PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting struct...
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Verified user
Team Lead
PagerDuty5 years of experience

Essential Great and Solid.

Rating: 10 out of 10
April 19, 2025
IncentivizedVetted ReviewVerified User
PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty he...
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Verified user
Engineer
PagerDuty4 years of experience

Good Oncall partner- PagerDuty

Rating: 9 out of 10
October 22, 2024
IncentivizedVetted ReviewVerified User
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via P...
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Shivanand Labbi
Engineer - Information Technology
Senior software engineer
Manhattan
PagerDuty5 years of experience

PagerDuty

Rating: 10 out of 10
June 17, 2024
IncentivizedVetted ReviewVerified User
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their conc...
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Korena Popp
Professional - Other
Nurse Practitioner
Bicycle Health
PagerDuty1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10
June 11, 2024
IncentivizedVetted ReviewVerified User
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is all...
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Verified user
Manager
PagerDuty10 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Videos

This two-minute video describes PagerDuty Operations Cloud - a platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud detects and diagnoses disruptive events, mobilizes the right team members to r...
 Show More
PagerDuty Incident Management drives accountability with automated workflows and guided remediation, ensuring clear communication and action at all phases of the incident lifecycle.

PagerDuty Integrations

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 107)

Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer

Rating: 10 out of 10
February 06, 2024
Verified User
Engineer in Engineering
Computer Software Company, 201-500 employees
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are
1. Org Wide alerting for critical components like error handling, out-of-memory detections etc
2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue
3. Low priority alerting of components as well
Pros
  • Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
  • Manually Setup triggers for excessively running jobs
  • Error Based Handling based on team for appropriate routing and paging
  • Setup of teams, schedules, escalation policies with clear paths of instructions
Cons
  • More capabilities in the Mobile App
  • Search capabilities on incidents based on team and user-defined properties
Likelihood to Recommend
I would highly recommend using PagerDuty because it is extremely useful in priority based alerting that can be configured to catch, mitigate and triage bottleneck reducing loads on server as well as other crucial key components. It helps in seggregating and defining the alerts based on specific paging keys giving external integrations a chance to utilize them is the best possible way to reduce the time spent in idle state. For me, PagerDuty is like a protective wrapper.

Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required

Rating: 10 out of 10
Incentivized
October 25, 2021
Verified User
Team Lead in Information Technology
Information Technology & Services Company, 501-1000 employees
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.
Pros
  • Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
  • If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
  • Incident history to make incident reports with timestamps
Cons
  • PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
  • The alert details on the website are too much detailed, there should be some compact version to view incidents easily
  • The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
Likelihood to Recommend
Honestly, PagerDuty has almost all positives:
1) Prompt Call, Mail, SMS, and PagerDuty App notification (if installed in mobile) for critical incidents to be acknowledged and mitigated
2) Incident history to make incident reports
3) Very well suited options to On-Schedule changes
4) Easy to configure alerts

To be improved:
1) Compact website dashboard for Alerts
2) Compact version for emails

A feature-rich tool that exceeds the capability of similar tools

Rating: 10 out of 10
Incentivized
August 03, 2020
Verified User
Manager in Information Technology
Computer Software Company, 5001-10,000 employees
Vetted Review
Verified User
PagerDuty
5 years of experience
Use Cases and Deployment Scope
PagerDuty is being used company-wide to reduce MTTR and allow cross-functional teams to have an easy way to escalate to each other.
Pros
  • Scheduling
  • Escalation
  • Integrations
Cons
  • Permissions are flexible if implemented correctly, but can be cumbersome to set up for large groups of people.
Likelihood to Recommend
PagerDuty is great for escalating to the people that need to fix an issue. It is a little pricey for users that just need to receive an FYI when there is an issue.

Efficient incident management tools

Rating: 9 out of 10
Incentivized
November 30, 2022
YG
Yatin Garg
Product Manager
Cars24 (Automotive, 1001-5000 employees)
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. When it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action. It is crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products.
Pros
  • Managing incidents and responses effectively
  • Track investigation of problem for quick resolution
  • Customised alerts notifications system
Cons
  • Enhanced user interface
  • Quicken the learning curve for new users
  • Reduce TAT for customer support queries
Likelihood to Recommend
PagerDuty has a well organised architecture which makes it effortless for one to use it. It employs the latest AI technologies like machine learning to help automatically monitor the product development cycle so as to pin point any incidents in the process and remedy them before they affect the performance of the product. With PagerDuty, it's not only figuring out the incidents but also evaluating their root causes so as to take measures of preventing their future occurrences. With the runbook automation feature, it makes it fast to assess incidents and resolve any identified issues.

PD is an awesome tool!

Rating: 10 out of 10
Incentivized
February 12, 2020
GK
Gilad Karmy
Tier 4 Support Team Leader
AT&T (Entertainment, 10,001+ employees)
Vetted Review
Verified User
PagerDuty
4 years of experience
View profile
Use Cases and Deployment Scope
We are using PD for our escalation process once a server has been triggered by Newrelic/Nagios or via emails by our partners.
Pros
  • Light weight integrations with monitoring tools.
  • Easy to handle crises
Cons
  • Scheduling part: the first phase when it automatically assigns team members, I need to override each one separately. I would like to be able to create my own schedule from scratch.
Likelihood to Recommend
Crisis management is easy to handle via PD with the ability to send back resolved commands from mobile.
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