Skip to main content
TrustRadius
PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Read more

Learn from top reviewers

Essential Great and Solid.

Rating: 10 out of 10
April 19, 2025
IncentivizedVetted ReviewVerified User
PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty he...
Continue reading
Verified user
Engineer
PagerDuty4 years of experience

Good Oncall partner- PagerDuty

Rating: 9 out of 10
October 22, 2024
IncentivizedVetted ReviewVerified User
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via P...
Continue reading
Shivanand Labbi
Engineer - Information Technology
Senior software engineer
Manhattan
PagerDuty5 years of experience

PagerDuty

Rating: 10 out of 10
June 17, 2024
IncentivizedVetted ReviewVerified User
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their conc...
Continue reading
Korena Popp
Professional - Other
Nurse Practitioner
Bicycle Health
PagerDuty1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10
June 11, 2024
IncentivizedVetted ReviewVerified User
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is all...
Continue reading
Verified user
Manager
PagerDuty10 years of experience

PagerDuty: A Must-Have Tool for 24/7 Operations

Rating: 8 out of 10
November 7, 2023
IncentivizedVetted ReviewVerified User
I manage a team that supports critical applications for a university. Before implementing PagerDuty, we encountered issues overnight and were not aware that there was a servic...
Continue reading
Richard Lamb
Manager - Information Technology
Manager: Learning and Teaching Systems
University of South Australia
PagerDuty8 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
Return to navigation

Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Videos

This two-minute video describes PagerDuty Operations Cloud - a platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud detects and diagnoses disruptive events, mobilizes the right team members to r...
 Show More
PagerDuty Incident Management drives accountability with automated workflows and guided remediation, ensuring clear communication and action at all phases of the incident lifecycle.

PagerDuty Integrations

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 74)

Perfect up-time alert tool

Rating: 10 out of 10
Incentivized
August 08, 2018
Verified User
C-Level Executive in Engineering
Computer Software Company, 1-10 employees
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
We use PagerDuty across the whole organization to ensure that our software is running at all times. It's a critical tool for managing uptime and alerting on-call team members when our software may be experiencing issues.
Pros
  • Alerting on-call engineers about up-time issues for software.
  • Managing on-call users and escalation flows.
  • Integrate with any type of software product.
Cons
  • More features in the less expensive tiers, especially for small businesses.
Likelihood to Recommend
PagerDuty is crucial for software that needs to be running all times in production.

Why are you sleeping? Wake up with PagerDuty!

Rating: 7 out of 10
Incentivized
February 27, 2023
WG
William Guertin
CloudOps Manager Infrastructure
Accruent (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
PagerDuty
4 years of experience
View profile
Use Cases and Deployment Scope
We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.
Pros
  • integrates well with the various applications we use
  • escalation chain flexibility - allows for stages of increased alerting
Cons
  • we don't use all the functionality offered by PagerDuty, no real need
  • not always easy to find a historical alert if you dont know the exact alert ID
Likelihood to Recommend
It is very good at consolidating alerting and having a centralized location for handling all alerting across all teams. It gives good flexibility in terms of user functionality. The escalation process seems to be very mature is very configurable. It seems limited in its ability to do complex routing of alerts, if you are wanting to rule based alerting that would need to be a feature based on the application that is triggering it and not some feature in PagerDuty.

Tired of being woken up by unnecessary alerts? Look into PagerDuty to solve that for you!

Rating: 9 out of 10
Incentivized
October 14, 2019
Verified User
Manager in Information Technology
Electrical/Electronic Manufacturing Company, 201-500 employees
Vetted Review
Verified User
PagerDuty
2 years of experience
Use Cases and Deployment Scope
We currently use PagerDuty for multiple teams. The software allows us to be notified of problems with our infrastructure. We use the Live Call Routing feature for after-hours support, so customers can always get a hold of a support agent if needed. We utilize PagerDuty's impressive integrations into Slack and Nagios to alert us when something goes wrong. This has improved our uptime dramatically since we first started using the product.
Pros
  • PagerDuty is very responsive when a problem is detected. We get an alert in Slack and in the PagerDuty mobile app almost immediately after the problem is detected. There's no delay.
  • The administration console/GUI on the PagerDuty website is very informative and allows for easy configuration of services.
  • Support from PagerDuty themselves has been outstanding. We had some issues first getting our Nagios instance to work with PagerDuty, but their support staff guided us through everything and got it up and going within a day.
Cons
  • While PagerDuty integrates with several different monitoring solutions, I'd like to see a deeper integration with Nagios. The solution they have now works fine, I'd just like to see more integration with the 2.
Likelihood to Recommend
With PagerDuty, you can group all alerts for a particular event together, which makes it very nice for whoever is on-call, they are not flooded with alerts which can drive someone crazy! Also, if there's a major event, PagerDuty makes it easy to get "all hands on deck" and allows you to open a conference call and/or a Slack channel where everyone can come together to resolve the issue. If you have an after-hours support requirement, the Live Call Routing feature works particularly well.

PD: Still the industry leader, but with some flaws that if not addressed will allow others in the space to catch up.

Rating: 6 out of 10
Incentivized
November 17, 2021
Verified User
Manager in Information Technology
Staffing & Recruiting Company, 1001-5000 employees
Vetted Review
Verified User
PagerDuty
10 years of experience
Use Cases and Deployment Scope
PagerDuty is used across the operations, support, and dev organizations but is primarily used by operations. We use PagerDuty in operations for all alerting from our monitoring systems as well as coordinating service incident response. Dev/Support use PD for responding to service incidents.
Pros
  • Delivers high-urgency notifications with confidence
  • Easy to use web UI
  • Easy to use mobile app
Cons
  • Response plays is a problem - notification tones are not configurable at all.
  • When multiple escalation policies are notified for the same incident, the first party to acknowledge cuts off the escalation policy and notification preferences of the other responders, leading some to claim they did not get a notification as to the reason for not showing up to a service incident.
Likelihood to Recommend
Historically, I would be a 10 on PagerDuty. I have used PD for a very long time at multiple companies. However with our recent pain, while attempting to implement response [plans] as a way to notify multiple parties without stopping escalation policies or notification preferences, the highest I can go is a 6. The reason for the 6 is I know that this is an NPS survey and 7/8 is thrown out. I'm not a promoter at this time and am barely a detractor. If PD provides a solution to response play pain that we are experiencing, I'll be back at a 10.

Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required

Rating: 10 out of 10
Incentivized
October 25, 2021
Verified User
Team Lead in Information Technology
Information Technology & Services Company, 501-1000 employees
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.
Pros
  • Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
  • If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
  • Incident history to make incident reports with timestamps
Cons
  • PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
  • The alert details on the website are too much detailed, there should be some compact version to view incidents easily
  • The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
Likelihood to Recommend
Honestly, PagerDuty has almost all positives:
1) Prompt Call, Mail, SMS, and PagerDuty App notification (if installed in mobile) for critical incidents to be acknowledged and mitigated
2) Incident history to make incident reports
3) Very well suited options to On-Schedule changes
4) Easy to configure alerts

To be improved:
1) Compact website dashboard for Alerts
2) Compact version for emails
Return to navigation