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Paligo

Paligo

Overview

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

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Recent Reviews

Paligo delivers

8 out of 10
December 20, 2022
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Paligo?

Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.

Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.

In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.

Paligo's top features at a glance:

  • Structured Authoring

Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.

  • Content Reuse

Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.

  • Multi-Channel Publishing

Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.

  • Versioning

Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.

  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Memsource and other TMS solutions.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor
  • Supported: Docbook

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.

Paligo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Heretto, Vasont CCMS, and MadCap IXIA CCMS are common alternatives for Paligo.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(34)

Attribute Ratings

Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
Jan Bohman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
To start making user manuals from day 1; so many good built-in functions support you to start produce very early, even if you are used to other CMS:es or are a "beginner" using structured writing / topic based writing.
  • Making PDFs is next to ideal
  • Support for managing translations is highly developed and makes it relatively easy, even for the uninitiatedRe-use any item
  • Object reuse is made with simplicity
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paligo is particularly well suited for developing similar document sets for multiple products or product lines. It is not a page layout application, so don't expect the same capabilities as popular applications for graphics-heavy documentation. With some up-front time developing good layouts, however, Paligo does manage to create very usable PDF output for customer-facing documents.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is the most intuitive software of this type of CCMS that I have tried. Others were a struggle for me to even get to function. I had my first document published very quickly using the software and variables.
December 20, 2022

Paligo delivers

Score 8 out of 10
Vetted Review
Verified User
Paligo is the first web-based product I've used that is obviously developed with the documentation expert in mind.
Benjamin Spendlove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paligo made all my tech writerly dreams come true. It's perfect for companies with people in a traditional technical writer role who write or at least gatekeep all the content. They can collaborate with the subject matter experts within Paligo to get feedback, but the writers manage and publish everything. It's especially useful where content is reused in many different places. It's also great for content that is translated into multiple languages. It would be less amazing for simple or straightforward documents, and it's not a wiki where anyone can edit the content.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paligo fits my use case very well (product training materials with a consistent, highly-visual style). There are some arbitrary limitations on how components can be structured - which can be tedious - but most of what I want to do is very straightforward.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
- the creation of numbering bullets for French text is limited, and needs improvement. - the creation of borders and alignment of text in table cells need improvement. - editor tools and help/support available in French. Paligo must improve these functions if it wants to break into the French-speaking market, which is the main market in Quebec.
December 08, 2022

Paligos best features

Brad Baillio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Managing similar content that needs to be shared across documents is where it shines, and where it boosted our document management.
It also allowed multiple tech writers to mange the content, and allow engineers and managers to provide input, commentary, corrections without paying for full licenses.
December 08, 2022

Go Paligo

Score 9 out of 10
Vetted Review
Verified User
Incentivized
They followed a recommendation we had about improving the warning labels which was nice to see.
The ability to send reviews is helpful if it's needed to get feedback from a large swath of people, and it's nice everyone can see everyone else's comments.
Ricardo Jorge Da Costa Lima | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well-Suited:
  • Updating existing content based on comments made in review mode
  • Determine locations in which text fragments are reused
  • Layout Design conveniently to set up a template for your documents. A variety of settings and features allow you to customize your layout to your desire.
Less Appropriate:
  • Visualizing processes with Flowcharts
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paligo is an extremely powerful tool that can be scaled to fit an organization. It can be considered a tool just for technical documentation, but it also could manage documentation for an entire organization. We are a medium-sized technical writing team with a fairly large portfolio of products to manage, and it makes sense for us to use it just as a writing team. But we are also working on connecting with other teams to get them on board so we can all share content across the enterprise. That's where the investment in Paligo really will pay off richly. The only situation I can think of where it would not work is for a very small company with just one product that doesn't plan on growing much.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paligo is an excellent solution for companies looking to move to a cloud-based writing and deployment tool for product documentation. It can be especially useful for companies that need to have multiple support sites connected to a single hub page.

There can be a steep learning curve when using Paligo, as not everything is as obvious as one might hope. Nevertheless, once you know the product, it's very useful.
Score 10 out of 10
Vetted Review
Verified User
Any company that requires a cloud-based documentation tool for a single user or a large team of writers, would do well to select Paligo. Since it is cloud-based, and not installed per laptop, it is easy to log in from any computer. The potential downside is an inability to work offline - but since my company is entirely cloud-based, that is not an issue. On the contrary, I am confident knowing that all of my source files are safely stored in the cloud and available for my colleagues, and not on my laptop.
Andras Domok | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Paligo is the best tool I have used yet when it comes to creating a topic-based document set ready for single-source publishing all in one tool. It is really good if your company is getting started with creating customer documentation from scratch or if you already have documentation tools but you want to streamline your process.
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