Paligo does what it says it can do and more.
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish …
Overview
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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- Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing
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- Premium Consulting/Integration Services
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What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase Localization Platform
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- MathType
- Salesforce Service Cloud
- ServiceNow Customer Service Management
- Netlify CMS
- LinkApi, by Semantix
- Zendesk Suite
- Fluid Topics
- DeltaXML Compare and Merge Tools
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Reviewers rate Support Rating highest, with a score of 8.5.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-25 of 31)Companies can't remove reviews or game the system. Here's why
September 26, 2023
Paligo does what it says it can do and more.
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.
September 26, 2023
Single sourcing should also be fun!
We use Paligo mainly for making instructions for use at the moment. Translation administration included.
September 18, 2023
Hard time choosing? Go with Paligo
As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.
September 18, 2023
Don't PaliGO anywhere else for technical documentation!
Making a gigantic manual for our software.
September 01, 2023
Paligo is not only improving all our ways of working with technical documentation, it is also fun to work in!
Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.
August 31, 2023
Another happy customer
We use Paligo for our technical documentation (not the rest of our website). This includes:
- HTML output for our public website (help center)
- PDF output for selected customers or internal use.
- In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.
August 28, 2023
Authoring Muscle without the Tech Tantrums
Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.
August 25, 2023
Paligo the platform and Paligo the people are the real deal
We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.
May 22, 2023
Powerful package for the patient learner.
Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.
April 10, 2023
Ease of Use at your Team's Fingertips!
We use Paligo as a content creation tool for the company's Standard Operating Procedures. The main problem we were having with our previous SOP platform, was ease of use for the end user. Paligo solves that problem.
We have a large number of datasheets that use nearly the same content. This allows for a seamless update of this information in all respective locations. Updates that used to take 40 hours now take a few hours.
December 20, 2022
Paligo delivers
Score 8 out of 10
Vetted Review
Verified User
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.
December 20, 2022
Made all my tech writerly dreams come true!
We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.
December 19, 2022
Very satisfied
I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.
December 19, 2022
A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.
I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
December 13, 2022
Paligo - A well suited software for our organization
My work task: uses Paligo as the
platform for reviewing legal documents and for publishing these documents on
browsers that contain HTML5.
December 08, 2022
Paligos best features
We build autonomous systems for Mining Equipment. This autonomous system has many documentation needs, and we use Paligo to organize all of those documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
December 08, 2022
Go Paligo
I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I appreciate how easy it is to produce online pages and pdf's. they also have a responsive customer service that is will listen to suggestions. We (the doc team where I work) suggested changing the colors on the warning labels to make them easier to read and they applied our suggestion.
About two years ago, we decided that our current CCMS was not up to the tasks anymore, and we started a thorough search for a new one. After much consideration, our choice fell on Paligo.
We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
October 28, 2022
Paligo is truly an excellent piece of software, and you would he hard-pressed to find anything better
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for writing multiple software manuals. We were looking for a performant, modern and user-friendly authoring software, which we believe we have found in Paligo. We have multiple writers cooperating on writing manuals for multiple pieces of software. We also required customizable output in the PDF and HTML formats.
October 27, 2022
Paligo - Convenient, handy and straight to the point!
Paligo is used on a daily basis by our technical writer. It serves as the central tool to create new and update existing manuals. These manuals are intended to guide users through our software.
October 26, 2022
Paligo Lives Up to the Promises.
We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
October 26, 2022
It Takes Some Work, But It's Worth It
We use Paligo to write, edit, update, and manage our product support website.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
Score 10 out of 10
Vetted Review
Verified User
We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.
June 23, 2022
Paligo is the way to go
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for our customer documentation. It is an excellent tool because it lets me create and edit a topic-based document set for all of our products, design the layout and publish in multiple formats all in one place. This eliminated the need for a more complex tool chain that we used for all of these tasks before.