Paligo delivers
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
Paligo
Paligo
Overview
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Best of
2023
Best of
2023
Best of
2023
Reviewer Pros & Cons
View all pros & cons
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Paligo, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
25 people want pricing too
Alternatives Pricing
What is MadCap Software?
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
What is Ibexa DXP?
Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).
Product Demos
Paligo - the Next Generation of Technical Documentation
01:00
Webinar - The Paligo and Zendesk integration
48:59
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search, with Site Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- Zendesk
- Salesforce
- Fluid Topics
- ServiceNow
- Netlify
- FTP
- Semantix
- Delta XML
- MathType
Paligo Competitors
- Heretto
- Vasont
- Ixiasoft
- MadCap Flare
- Adobe Technical Communication Suite
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Heretto are common alternatives for Paligo.
Reviewers rate Usability highest, with a score of 8.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
 (21)
Attribute Ratings
Reviews
(1-1 of 1)- Popular Filters
Companies can't remove reviews or game the system. Here's why
November 29, 2018
Paligo is a great CCMS and structured authoring tool!
Currently, only my team uses Paligo. My team creates end-user help articles through ZenDesk Guide. Paligo is a CCMS that allows us to use structured authoring to manage all our content and publish not just to ZenDesk, but to PDF and HTML5 as well.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
- Topic reuse - many of our tutorial and how-to articles include procedures with the same first steps. Reuse allows us to create these steps once, including images, and reuse them in as many articles as we need.
- Single sourcing - At any time if the text or images in reused topics need updating, we just update the original topic and the changes reflect in every article that uses that topic.
- Content management - the topic and media management is excellent. we can organize however we need, rename topics and images as needed and move them around within the folder structure without breaking any links to the topics / articles they are used in (each topic and asset has a unique ID number that doesn't change, allow us to rename and move assets to best suit our needs)
- Filtering and variables - we can create a single topic that includes all the information for different markets (in this case, different content for accounts in different countries) and by using filtering and variables when building the content and in the publishing workflow I can publish just the US content to our US help center, the UK content to the UK help center, and the Australian content to the Australia help center, but using manage a single article within Paligo itself.
- Translation and localization workflow - the translation workflow (sending topics to be translated into another language) and localization workflow (publishing the same content in multiple languages) works well within the ZenDesk integration. It uses the ZenDesk localization settings to ensure the proper translation ends up in the correct articlein Zendesk.
- Speed - since it is cloud-based we do sometimes run into speed issues in loading or saving content
- steep learning curve requiring training - the Paligo trainer is great, and their help center is also very good, but for individuals not already well versed in structured authoring it's a bit of an uphill battle to really understand why the UI works the way it does. that said, their support is incredibly helpful and enthusiastic!
- Stats - it would be great to have easier access to data showing which users on my team have created what content and performed what actions within the app or on specific content. This is mostly a manager need as I need to report progress to my manager regularly.
- Positive - has allowed us to create templates for integration documentation. this has greatly sped up our process for creating articles for each of our integrations, which we haven't had up to this point.
- Positive - has created greater alignment between the self-service content team and the marketing team.
- Positive - has introduced a review and feedback workflow for our content creation that was not available in ZenDesk. The feedback directly in the app allows me to pinpoint comments about text and other elements so my writers can address them directly and become better writers in the long term.
- Negative - long ramp up time due to a completely different approach to creating content. My team was training in early August and we have not yet published our new help center (though, to be fair, it is a lot of content that had to be completely rewritten)
- Positive - any UI updates only require updating a single image, which has saved us dozens of hours of updating already.
I trialed a version of Oxygen XML editor, but the fact that Paligo is cloud-based and integrates directly to Zendesk sold me, even though Oxygen XML is essentially the de facto standard for most structured authoring.
Content Author / Administrator
100-1,000 pages
No
Support is included in my subscription level (business plan)
Yes
yes, the issue was resolved within 24 hours
During the early days when I was still learning about the publication process for multilanguage, Steve (my account manager) was incredibly patient while I tested a number of scenarios with Paligo and ZenDesk and explained in great detail why things were working in a way I wasn't expecting. It was a major realignment in my thinking of how the workflow was meant to function. It turns my particular use case was a bit unusual and I worked with Paligo closely to customize the publishing workflow to accomplish what I needed.