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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Recent Reviews

Satisfied Customer

10 out of 10
February 13, 2024
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for …
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PanTerra works for us

8 out of 10
February 20, 2023
Incentivized
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call …
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How PanTerra Networks Differs From Its Competitors

Unified Communications

The Streams app has improved communication between departments. The auto attendants means less time fielding calls and quicker response from the Department the customer is contacting. The use of ATAs has provided a cos saving alternative to fax lines.
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Unified Communications

Our office does not utilize all of the PanTerra Streams features. In fact, we don't use the messaging or file sharing options. Therefore, I cannot speak to those features. However, we do utilize the cloud PBX and it allows us to continue to work when out of the office and away from a physical phone.
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Unified Communications

It's absolutely improved our productivity. Their reporting made the biggest difference - Now we're able to see who's answering their phones or not, and which option our customers are selecting and what's happening after they are routed by our auto-attendant. Our customers are pleased as well with …
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Unified Communications

This was more of a lateral move for us. We've used VOIP for our phone communications for a lot of years. The cost savings are what made the decision. We do not use their file sharing or messaging capabilities at this time as we do those tasks through other systems.
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Unified Communications

We almost all use the voicemail to email feature. Often times we are out and about in the field so we are not at the desk to answer our phones. Being able to access them wherever we are is so helpful and being able to utilize this service has been a game changer.
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Unified Communications

PanTerra Streams has had a significant impact on our team's overall productivity. Firstly, the reliability of the platform has been a key factor in improving our productivity. With PanTerra Streams, we no longer have to worry about downtime or system malfunctions, as the platform is always …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Verified User
C-Level Executive in Corporate
Environmental Services Company, 11-50 employees
Jay Cruzan | TrustRadius Reviewer
Jay Cruzan
Owner
Caliber Voice and Data (Telecommunications, 1-10 employees)
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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting - Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Integrations

PanTerra Networks Competitors

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
April 30, 2021

Excellent Company and Product

Verified User
Director in Information Technology
Electrical & Electronic Manufacturing Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use PanTerra Networks Unified Communications as a Service across all of the employees to communicate with each other and clients [a lot] easier
Pros and Cons
  • PanTerra Networks Unified Communications as a Service allow us to be away from [desktops] and answer calls anywhere we are.
  • We can text with clients, fax clients[,] and make calls over the app.
  • Even if on our cell phones taking call name and number of [the] company comes up instead of personal information.
  • None at this time
Likelihood to Recommend
If you work remotely or need to step out of the office you don't have to worry about missing important calls and can communicate with coworkers easily without waiting for emails.
Most Important Features
  • Receiving calls outside of [the] office or away from [the] main computer.
  • Phone calls made with PanTerra Networks Unified Communications as a Service are clear and never sound staticky.
  • Easy to navigate app not all of us are good with technology but [the] app is easy to use.
Return on Investment
  • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
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